Electronic Funds Disclosure
Keep this notice for future use.
This Agreement is the contract which covers your and our rights and responsibilities concerning electronic fund transfer (EFT) services offered to you by Seattle Metropolitan Credit Union (“Credit Union”). In this Agreement, the words “you” and “yours” mean those who sign the application as applicants, joint owners or any authorized users. The words “we,” “us,” and “our” mean the Seattle Metropolitan Credit Union. The word “account” means any one or more deposit ac-counts you have with the Credit Union. By transmitting any online authorization, signing the Account Card or signing or using a Visa® Check Card, ATM/Cash Card, audio response or Online Banking electronic banking service, online
applica-tion each of you, jointly and severally, agree to the terms and condiapplica-tions in this Agreement, and any amendments. Electronic funds transfers (“EFTs”) are electronically initiated transfers of money through pre-authorized transfers and di-rect deposits, automated teller machines (“ATMs”), audio response and Online Banking electronic banking transactions, Point of Sale (“POS”) terminals and Visa® Check Card purchases involving your deposit accounts at the Credit Union.
1. Services
a. AutomatedTellerMachines(ATMs).YoumayuseyourATMCardandPersonalIdentificationCode(“access code”) in automated teller machines of the Credit Union, The Star Network, PLUS System Network, CO-OP Network, and such other machines as we may designate. At the present time, you may use your Card to make the following transactions on your accounts:
i. Make deposits to your savings and checking accounts. ii. Withdraw cash from your savings and checking accounts. iii. Transfer funds between your savings and checking accounts. iv. Make balance inquiries on savings and checking accounts. v. Perform other transactions as offered and permitted in the future.
b. Visa® Check Card. You may use your Visa® Check Card to purchase goods and services any place your
Card is honored by participating merchants, including Point of Sale (POS) terminals with The Star Network, PLUS Network, and Visa® Network, Interlink Network, Co-op Network or such other terminals the Credit
Union may designate. Funds to cover your Card purchases will be deducted from your checking account. If thebalanceinyouraccountisnotsufficienttopaythetransactionamount,theCreditUnionmaytreatthe transaction as an overdraft request pursuant to the Account Backup and Overdraft Privilege plans or may terminate all services under the Agreement.
c. Pre-authorized Electronic Funds Transfers and Direct Deposits. Pre-authorized electronic funds transfers may be made into or from your Credit Union accounts. These may include pre-authorized electronic funds transfers made to an account from a third party (such as Social Security or your employer) or from an ac-count to a third party (such as a mortgage or insurance premium payment, excluding Online Banking bill payment transactions). If electronic funds transfers are made into or from your account, those payments may be affected by a change in your account status or if you transfer or close your account.
d. Audio Response. If we approve the audio response (telephone) access service for your accounts, you must designateaseparatefour(4)digitpersonalidentificationcode(“accesscode”).Youmustuseyouraccess code along with your account number to access your accounts. You may use the audio response access service to:
i. Obtain balance, deposit, withdrawal, dividend, loan payoff, loan due date and cleared check informa-tion on your accounts at the Credit Union.
ii. Transfer funds between your savings, checking, money market, and loan accounts as allowed, including loan payments.
iii. Withdraw funds from your savings, checking and money market accounts by check, made payable to you and mailed to you at the address on your account.
iv. Transfer funds from your savings, checking or money market account to your loan account.
v. Access your line of credit account and transfer funds to your accounts as allowed or authorize a check payable to you as above.
vi. Perform other transactions as offered and permitted in the future.
e. Online Banking. If we approve your application for the Online Banking service, you may access your ac-countsviatheInternet.Uponyourinitiallogin,youmustuseyourPersonalIdentificationCode(“access code”) along with your account number to access your accounts. On subsequent log-ins, you must use your chosen Username and Password. The Internet Branch electronic banking service is accessible seven (7) days a week, 24 hours a day, (with the exception of regular maintenance).You will need a personal computer web browser or other device to access the Internet (Worldwide Web).You are responsible for the installation, maintenance and operation of your computer. The Credit Union will not be responsible for any errors or failures involving any telephone service, Internet service provider, or your computer. You may use the Internet Branch banking service to:
i. Transfer funds between your savings, checking, money market and loan accounts, as allowed, including loan payments.
ii. Obtain account balance, dividend data, transaction history, and cleared checks information on your ac-counts at the Credit Union.
iii. Reviewinformationonyourloanaccountincludingduedates,financecharges,andbalance information.
iv. Make bill payments from your checking account, via our third-party bill payment provider. v. Perform other transactions as offered and permitted in the future.
f. Visa® Debit Transactions. Some merchants may permit you to initiate debit and bill payment transactions
with your Card using either the Visa® network or another network shown on your Card, such as the STAR
network. The Credit Union will honor your debit transactions processed by any of these networks.
Transactions processed over the Visa® network do not require you to use your PIN to validate the
transac-tion. Generally, you will sign a receipt, provide your Card number (e.g. internet, mail, or telephone trans-actions), or swipe your Card at a terminal. Also, there are certain protections and rights such as the zero liability protections in the section Member Liability, applicable only to Visa® processed transactions.
Transactions processed over other networks may not require you to use your PIN in order to validate a transaction. Generally, you enter your Card number or swipe your Card and provide or enter a PIN. Howev-er, some merchants may not require you to provide a PIN, and allow you to choose whether the transaction is processed by Visa® or another network. Provisions applicable only to Visa® transactions (such as Visa’s
zero liability protections) will not apply to non-Visa® debit transactions and the liability rules for other EFTs in
the section titled “Member Liability” will apply.
2. Service Limitations
a. Automated Teller Machines (ATMs).
i. Cash Withdrawals. There is no limit to the number of withdrawals you may make at Credit Union ATMs and non-proprietary ATMs. However, you may be charged a fee as set forth on the Fee Schedule or as shownonthemachine.YoumayuseanATMCardtowithdrawupto$200(iftherearesufficientfunds
in your account) per day (for purposes of the daily limit, a day ends at midnight) at any authorized ATM, subject to limits placed on each individual ATM.
ii. Transfers. You may transfer between your regular savings and checking accounts up to the balance in your accounts at the time of the transfer at available locations.
iii. Deposits. The servicing and processing schedule of automated teller machines may result in a delay between the time a deposit is made and when it will be available for withdrawal. You should refer to the Credit Union’s funds availability schedule.
b. Visa® Check Card/POS Purchases. You may make Visa® Check Card purchases at participating merchants
and POS terminals up to the maximum amount set by any participating merchant or $5,000.00 (if there are sufficientfundsinyouraccount).YoumaymakeATMcashwithdrawalsupto$500perday.
c. Telephone Audio Response. You can access your accounts under audio response via a touch-tone tele-phone only. Not all push-button tele-phones are touch-tone. Converters may be purchased for pulse and rotary dial phones. Audio response service will be available for your convenience seven (7) days per week. This service may be interrupted for a short time each day for data processing. While there is no limit to the num-ber of inquiries, transfers, or withdrawal requests you may make in any one day, there are certain limitations on transfers from a savings or money market account. Transfers from a savings or money market account will be limited to six (6) in any one month.
No transfer or withdrawal may exceed the available funds in your account. The Credit Union reserves the righttorefuseanytransactionwhichwoulddrawuponinsufficientfunds,exceedacreditlimit,loweran account below a required balance, or otherwise require us to increase our required reserve on the account. Check transactions may not exceed the amount in your account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount ofanytransaction,andyouwillbenotifiedofthoselimits.TheCreditUnionmayrefusetohonorany transactionforwhichyoudonothavesufficientavailableverifiedfunds.Thereisnolimitonthenumberof transaction requests you may make during a single phone call. There is a ten (10) minute time limit per call. The system will also discontinue service after three unsuccessful attempts to sign on.
d. Online Banking. The following limitations on Online Banking transactions may apply in using the services listed above:
i. Transfers. You may make funds transfers to other accounts of yours as often as you like. However, transfers from your savings or money market accounts will be limited to a total of six (6) in any one month. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. The Credit Union reserves the right to refuse any transaction that would drawuponinsufficientorunavailablefunds,loweranaccountbelowarequiredbalance,orotherwise require us to increase our required reserve on the account.
ii. Account Information. The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM deposit transactions and our funds availability policy. iii. E-Mail. The Credit Union may not immediately receive E-mail communications that you send and the
Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act.
e. Bill Payments. You may authorize new payment instructions or edit previously authorized payment
instructions for bill payments that are either variable (i.e. payments on merchant charge accounts that vary inamount)orfixed(i.e.fixedmortgagepayments).Whenyoutransmitabillpaymentinstructionthrough us to the third-party bill payment provider (“bill payment provider”), you authorize us to transfer funds to make the bill payment transaction from your checking account. The bill payment provider will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the bill payment provider has the proper vendor code number. The provider will not process any bill payment transfer if they know the required transaction information is incomplete. In any event, the Credit Union will not be liable for any transaction that contains
incorrect information that the Credit Union’s provider was not responsible for entering or knowing. If there areinsufficientfundsinyouraccounttomakethebillpaymentrequest,wemayeitherrefusetomakethe payment or make the payment and transfer funds from any Account Backup account you have established. The Credit Union reserves the right to refuse to process payment instructions that reasonably appear to the Credit Union to be fraudulent or erroneous. The Credit Union will withdraw the designated funds from your account for the bill payment transfer by midnight of the next business day following the date you schedule for payment. The Credit Union’s provider will process your bill payment transfer within one (1) business day of the date you schedule for payment.
It is your responsibility to schedule your bill payments in such a manner that your obligations will be paid on time. You should enter and transmit your bill payment instructions within a reasonable time (recommended atleastfive(5)days)beforeabillisdue.Youareresponsibleforanylatepaymentsorfinancechargesthat may be imposed as a result of your failure to transmit a timely bill payment authorization.
Youmaycancelorstoppaymentonvariableorfixedbillpaymentinstructionsundercertaincircumstances. If you discover an error in or want to change a payment instruction (i.e. payment date or payment
amount)foravariableorfixedpaymentthatyouhavealreadyscheduledfortransmissionthroughthe Online Banking bill payment provider, you may electronically edit or cancel your payment request. Your cancellation request must be entered and transmitted before the date you have scheduled for payment. If your request is not entered in time, you will be responsible for the payment. If you wish to place an oral stop paymentonafixedbillpaymenttransactiontheCreditUnionmustreceiveyouroralstoppaymentrequest at least three (3) business days before the payment is scheduled to be made under Section 10. If your Online Banking or oral stop payment request to the Credit Union is not timely, you may call (206) 398-5500 or (800) 334-2489 to request assistance in intercepting the transmission prior to payment.
3. Conditions of Account Use
The use of your Account is subject to the following conditions:
a. Ownership of Cards. Any Card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the Card, immediately according to instructions. The Card may be repossessed at any time in our sole dis-cretion without demand or notice. You cannot transfer your Card or Account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the Card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your Account in lieu of a cash refund.
c. SecurityofAccessCode.ThePersonalIdentificationCode(“accesscode”)thatyouselectisforyourse-curitypurposes.Theaccesscodeisconfidentialandshouldnotbedisclosedtothirdpartiesorrecorded. You are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access code available to anyone not authorized to sign on your accounts.
Ifyouauthorizeanyonetouseyouraccesscode,thatauthorityshallcontinueuntilyouspecificallyrevoke such authority by notifying the Credit Union and changing your card and/or PIN. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your electronic funds transfer and account services immediately.
d. Foreign Transaction Fee. Purchases made in foreign countries will be billed to you in U.S. dollars. The currency conversion rate for international transactions as established by Visa® International, Inc. is a rate
selected by Visa® from the range of rates available in wholesale currency markets for the applicable central
processing date. This rate may vary from the rate Visa® itself receives or the government-mandated rate in
effect for the applicable central processing date. In addition, a Foreign Transaction Fee will be assessed not to exceed 1% of the transaction amount for any Card transaction made in a foreign country.
e. Exclusions: Visa® Check Cards are blocked for transactions originating in Indonesia, Malaysia, Romania, or
transactions used for online gambling. Countries and transaction categories blocked are subject to change andcanbechangedpriortonotification.
4. Member Liability
a. You are responsible for all transfers you authorize using your EFT services under this Agreement. If you permit other persons to use an EFT service, Card or access code you are responsible for any transactions they autho-rize or conduct on any of your accounts. Tell us at once if you believe anyone has used your Account, Card or access code and accessed your accounts without your authority or if you believe that an electronic funds trans-fer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. For Visa® Check Card purchase transactions, if you notify us of your lost or
stolen Card, you may not be liable for any losses provided you were not grossly negligent (for example keeping your Access Code with your Card is grossly negligent) or fraudulent in handling your Card and you provide us with a written statement regarding your unauthorized Card claim, otherwise the following liability limits will ap-ply. For all other EFT transactions except electronic check transactions, if you tell us of the unauthorized use of your account within two (2) business days, you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or EFT service, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows EFT transfers that you did not make, including made by Card, access code or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the following amounts if we can prove that we could have stopped someone from making the transfers if you had told us in time: (1) for unauthorized Check Card purchase transactions -- up to the limits set forth above and (2) for all other unauthorized EFT transactions - up to the full amount of the loss. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods. If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: (206) 398-5500 or (800) 334-2489. You may also contact us online via our website: smcu.com or by writing to:
Seattle Metropolitan Credit Union ATTN: Card Services
PO Box 780 Seattle, WA 98111-0780
5. Electronic Communications Consent and Acknowledgement
a. By requesting any electronic services offered by the Credit Union, you (including any joint account-holders and co-applicants) acknowledge receipt of this Electronic Funds Transfer Disclosure form, evidence your intent to be bound by the terms contained herein regarding the Electronic Communications above, and consent to the delivery of Electronic Communications via the Internet to an e-mail address you designate toreceivesuchElectronicCommunications.YoualsoconfirmthatyoumeettheHardwareandSoftware Requirements listed below and are able to access and retain Electronic Communications from us. Your sent to Electronic Communications applies to all Electronic Communications that we provide to you in con-nection with your Online Services activity or requests, loan applications and products and services which you have in the past, now or in the future, with SMCU. If you consent to Electronic Communications, we will provide the Electronic Communication on our website or we will send you an e-mail that informs you when relevant information is available for your viewing on our website. That communication will include instruc-tions on how to access the information from our website.
6. Withdrawing Consent
a. You can elect to withdraw your consent to Electronic Communications at any time by calling our Contact Center at (206) 398-5500 or outside Seattle at (800) 334-2489 during our business hours. The legal validity and enforceability of prior Electronic Communications will not be affected if you withdraw your consent.
7. Hardware and Software Requirements
a. To receive Electronic Communications, you must ensure that you are able to receive information electroni-cally and retain it. You must have a computer system with an Internet Web browser capable of 128-bit
encryption and Adobe Acrobat Reader in order to receive disclosures electronically. Further, you must have a printer capable of printing any disclosure or statement that are made available on our website and/or e-mailed to you, and/or have the ability to electronically save and visually display on computer screens such documents.
8. Business Days
a. Our business days include Monday through Saturday. Holidays are excluded.
9. Fees and Charges
If you use an automated teller machine (ATM) that is not owned or operated by us, you may be charged an ATM surcharge by the ATM owner, operator or an ATM network involved in the transaction. The ATM surcharge will be debited from your account if you elect to complete the transaction.
a. ATM Fees. A $.50 transfer fee will be deducted from your account for each withdrawal or transfer using a cash Card and completed at an ATM not owned by the Credit Union.
b. Account Backup Fee. A $5.00 transfer fee will be deducted from your account for any account transfer the Credit Union makes to complete or cover your transaction.
c. Overdraft Privilege Fee. A $28.00 Overdraft Privilege fee will be deducted from your account if any trans-action using your cash or Visa® check Card causes your account to be overdrawn. (See the Membership
Agreement for complete information about SMCU’s Overdraft Policies.)
d. Stop Payment Fee (by Bill Pay Provider). A $20.00 Stop Payment fee will be charged by our bill payment provider and deducted from your account for any bill payment you request our processor to stop. e. Bill Payment Annual Activity CD. A $35.00 fee will be charged by our bill payment provider and deducted
from your account for Payment History CD orders.
f. External Transfers and POPmoney. Per transaction fees will be charged for each External Transfer or POP-Money transfer completed. The fees vary depending on the dollar amount transferred and are as follows:
Standard – Inbound
$0 - $2,000.00 $2.00
$2,000.01 - $5,000.00 $2.50
$5,000.01 - $10,000.00 $3.50
$10,000.01 - $15,000.00 $4.50
Standard – Outbound
$0 - $2,000 $2.00
$2,000.01 - $5,000.00 $2.50
$5,000.01 - $10,000.00 $3.50
$10,000.01 - $15,000.00 $4.50
Premium/Express - Inbound
$0 - $2,000 $6.25
Premium/Express - Outbound
$0 - $2,000 $6.25
POPmoney
Standard Service Free
Overnight Service $2.00
g. Bill Payment Expedited Payment. Expedited Electronic payments incur a $5 fee, while Overnight Checks incur a $25 fee.
h. Additional Fees. Please refer to our Service Fees brochure for additional fees.
10. Right to Receive Documentation Transfers
a. Periodic Statements. Transfers, withdrawals, and purchases transacted through an ATM, POS terminal, tele-phone audio response, Online Banking, or with a participating merchant will be recorded on your periodic statement. You will receive a statement monthly unless there are no transactions in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You will receive a receipt at the time you make a transaction using an ATM, POS terminal or with a participating Visa® merchant, except some electronic terminals will not provide receipts for
trans-actions of $15 or less.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every sixty (60)daysfromthesamesourceandyoudonotreceiveareceipt(suchasapaystub),youcanfindout whether or not the deposit has been made by calling SMCU at (206) 398-5500 or (800) 334-2489, or using Online Banking. This does not apply to transactions occurring outside the United States.
11. Account Information Disclosure
We will disclose information to third parties about your account or the transfers you make: a. As necessary to complete transfers;
b. Toverifytheexistenceofsufficientfundstocoverspecifictransactionsupontherequestofathirdparty, such as a credit bureau or merchant;
c. To comply with government agency or court orders; d. If you give us your express permission.
12. Credit Union Liability for Failure to Make Transfers
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:
a. If, through no fault of ours, you do not have enough money in your account to make the transfer, or the transfer would go over the credit limit on your line of credit, if applicable.
b. If you used the wrong access code or you have not properly followed any applicable computer, Internet or Credit Union instructions for making transfer transactions.
c. If the Card has expired or is damaged and cannot be used.
d. If the automated teller machine (ATM) where you are making the transfer does not have enough cash or was not working properly and you knew about the problem when you started the transaction.
e. If your computer fails or malfunctions or the telephone audio response or Online Banking electronic banking services were not working properly and such problem should have been apparent when you attempted such transaction.
f. Ifcircumstancesbeyondourcontrol(suchasfire,flood,telecommunicationoutagesorstrikes,equipment or power failure) prevent making the transaction.
h. If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process a transfer.
i. If there are other exceptions as established by the Credit Union.
j. If the error was caused by a system beyond the Credit Union’s control, such as an ATM network, telecom-munications system, or Internet service provider.
k. The ATM or POS terminal may retain your Card in certain instances, in which event you may contact the Credit Union about its replacement.
13. Check Electronification Transactions
a. Services. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills. Your checks may be used to initiate certain electronic fund withdrawals from your account. Participating merchants will scan information from your check and process the transactions electronically, not through the check collection process. Point of Purchase (referred to as “POP”) transactions are made in person by you using a blank check. Represented check (referred to as “RCK”) transactions are made by the merchant using a returned checkthatwasreturnedforinsufficientoruncollectedfunds.AccountsReceivableConversion(ARC)en- triesareforchecksmailedbyyoutoamerchantforthepaymentofgoodsorservices.BackOfficeConver-sion (BOC) entries are for checks received as Point of Purchase or Manned Bill Payment locations for the in-person purchase of goods or services.
b. Limitations on Frequency and Dollar Amount of Transactions. There is no limitation on how many times amerchantmayre-initiateaPOPtransactionifreturnedforinsufficientoruncollectedfunds.Areturned check charge may be incurred each time the transaction is returned. Refer to the Fee Disclosure for your account.
c. Right to Receive Documentation of Transfers. The check you use for a POP transaction should be blank, and not previously voided or negotiated or used in any prior POP transaction. After it is scanned, the merchant should mark it void and return it to you. You should sign and receive a copy of your authorization along with information relating to the merchant and transaction. Merchants who may initiate an RCK trans-action must provide notice to you, before accepting your check, that your returned check may be collected electronicallyifthecheckisreturnedforinsufficientoruncollectedfunds.
d. POP and RCK transactions will appear on your account statement. The merchant should retain the original check relating to an RCK entry for ninety (90) days. After 90 days the merchant may destroy the original check, but should still retain a copy. You may request the original or a copy of the check relating to an RCK entry directly from the merchant or through us.
e. ErrorsorInquiriesAboutYourElectronicTransfers.Iftheerrorrelatestoacheckelectronificationentry(POP or RCK) on a Consumer Account and you want us to promptly credit your account, we must receive a writ-tenaffidavitfromyouonourformnolaterthanfifteen(15)daysafterwesendyoutheFIRSTstatementon which the error appears. For all other cases, we must hear from you not later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. If yours is a Consumer Account and ifyoudelivertherequiredwrittenaffidavitconcerningacheckelectronificationproblemwithin15daysof the statement on which the problem appears, we will credit the amount of the entry to your account. f. StopPaymentonCheckElectronificationTransactions.Youmaystopelectronictransactionsinitiatedby
use of a check (including POP and RCK transactions) by calling us at (206) 398-5500 or (800) 334-2489, however you must do so in time for us to have a reasonable opportunity to act on the stop payment order before acting on the electronic transaction.
14. Pre-Authorized Electronic Fund Transfers
a. Stop Payment Rights. If you have arranged in advance to make regular electronic fund transfers out of your account(s) for money you owe others (excluding Online Banking’s bill payments), you may stop payment of
pre-authorized transfers from your account. You must notify the Credit Union orally or in writing at the tele-phone number and address stated above any time up to three (3) business days before the scheduled date ofthetransfer.TheCreditUnionmayrequirewrittenconfirmationofthestoppaymentordertobemade withinfourteen(14)daysofanyoralnotification.Ifwedorequirethewrittenconfirmation,theoralstoppay-ment order shall cease to be binding fourteen (14) days after it has been made.
b. Notice of Varying Amounts. If these payments may vary in amount, the person you are going to pay is re-quired to tell you ten (10) days before each payment, when the payment will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set. c. Liability for Failure to Stop Payment of Pre-authorized Transfers. If you order us to stop one of these
pay-ments three (3) business days or more before the transfer is scheduled, and if we do not do so, we will be liable for your losses or damages.
15. Termination of EFT Services
a. You agree that we may terminate this Agreement and your use of your EFT services and the use of your Card, if you or any authorized user of your access code breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your access code or Card; or you or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service willbeeffectivethefirstbusinessdayfollowingreceiptofyourwrittennotice.TerminationofthisAgreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
16. Notices
a. The Credit Union reserves the right to change the terms and conditions upon which this service is of-fered. The Credit Union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.
17. Billing Errors
In case of errors or questions about your electronic transfers, telephone us at the phone numbers above or write to us at the address above as soon as you can. We must hear from you no later than sixty (60) days after wesentthefirststatementonwhichtheproblemappears.
a. Tell us your name and account number.
b. Describe the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing or via e-mail within ten (10) calendar days.
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we require additional time to investigate your dispute, we have the option to take uptoforty-five(45)days[ninety(90)daysforPOSandVisa® Check Card transactions]. If we decide to initiate
thisoption,wewillprovideprovisionalcreditfortheamountdisputedwithinten(10)businessdays[five(5) business days for POS and Visa® Check Card transactions] while we complete our investigation. We require
that all disputes be submitted in writing. For transactions initiated outside the United States, we will have twenty(20)businessdaysinsteadoften(10)businessdays,andninety(90)calendardaysinsteadofforty-five (45) calendar days, unless otherwise required by law, to investigate your complaint or question.
18. ATM Safety Notice
The following information is a list of safety precautions regarding the use of Automated Teller Machine (ATM) and Night Deposit Facilities.
a. Be aware of your surroundings, particularly at night.
b. Consider having someone accompany you when the ATM or night deposit facility is used after dark. c. If another person is uncomfortably close to you at the time of your transaction, ask the person to step back
before you complete your transaction.
d. Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is com-pleted, place your money in your purse or wallet. Count the cash later in the safety of your car or home. e. If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night
deposit facility or coming back later. If you are in the middle of a transaction and you notice something sus-picious, cancel the transaction, take your ATM access device or deposit envelope, and leave.
f. If you are followed after making a transaction, go to the nearest well-lit public area. g. DonotwriteyourpersonalidentificationnumberorcodeonyourATMCard. h. Reportallcrimestolawenforcementofficialsimmediately.
19. Enforcement
a. You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this Agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you. This Agreement shall be governed by and construed under the laws of the state of Washington as applied to contracts entered into solely between residents of, and to be performed entirely in, such state. In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to Washington law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable. Should any one or more provisions of this Agreement be determined illegal or unenforceable in any relevant jurisdiction, then such provisionmaybemodifiedbythepropercourt,ifpossible,butonlytotheextentnecessarytomakethe provisionenforceableandsuchmodificationshallnotaffectanyotherprovisionofthisAgreement.
Contact Center
206.398.5500 | 1.800.334.2489 | TTY 206.398.5697
PO Box 780, Seattle, WA 98111-0780 | www.smcu.com SMCU is federally insured by NCUA (National Credit Union Administration, aU.S. Government Agency.) Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. SMCU 1043 (11/14)
