Technology
For Success
Telecom Asset Lifecycle
Management Tool
The scope of this tool is asset lifecycle management for mobile
networks operators as well as other telecom providers.
Solution Description
TALM - Telecom Asset Lifecycle Management Tool empowers users to shorten site development
schedules while increasing revenue and reducing costs. With centrally managed critical data and
system architecture based on central site management, TALM - Telecom Asset Lifecycle Management
tool provides operational excellence and superior efficiency for site selection, site planning and design,
construction, maintenance, upgrades, project management and administration of expenses. Following
modules are part of the tool:
• Configuration Management Module
• Planning and Rollout Module
• Maintenance Module
• Reporting and Analysis Module
• WFM module
Modules & Features
Configuration Management Module
Configuration Management module is used for Network configuration parameters management. Users
that have access to the module have the ability to enter and update all of the defined parameters
throughout the module by following the change management process that is defined by the tool
functionalities and custom processes defined by users.
History tracking Feature
This feature enables audit trail functionality for all fields in the application which provides
users with ability to track all changes within the system.
Site Copying Feature
Tool provides users with ability to create alternative sites with same parameters from existing
sites.
Import Handover parameters from Atoll tool
Import feature enables users to import data that is related to handover parameters and all
relevant data for the radio network that is implemented in this module.
Import parameters from OSS
Import feature enables users to import data that is related to parameters and all relevant data
for the telecom network that is implemented in this module.
Intr
oduction
TALM tool
Rollout Management module
Rollout Management module covers all activities related to rollout of telecom assets and their lifecycle.
Rollout Management module guides users through all relevant stages of asset rollout process where
users can define specific phases and tasks, as well as track costs associated with them. Users can
apply their standard asset rollout management processes within the module.
PROJECT TEMPLATES
By setting a project template type for a multiphase project, structure of phases and tasks are copied
from the corresponding type of project. Template feature is effective for users since it delivers standard
projects with standard phases and their respective tasks. Once when templates are defined and saved,
users don’t have the need to set them up each time when new project is launched.
MULTIPHASE PROJECT PHASES
Multiphase Projects Phase tab enables users to choose specific project phase. Based on the phase
selection, all of the significant fields specific to the phase are displayed on this tab. By enabling dynamic
selection of phase related fields, users are able to add, delete and modify records that are only specific
to the selected phase.
PHASE COST
All of the expenses that are associated with particular phase are tracked in the Phase Cost tab.
Import costs (PO, PRQ) from SAP
Import feature enables users to import data that is related to cost and all relevant data for the
telecom operator that is implemented in this module.
SERVICE PROJECT MODULE
Asset Maintenance Module provides functionalities for the tracking of electricity payments and site
real estate management operations. Users are able to manage electricity bills for individual site and
administer payment dynamic for given site. Users have the ability to manage site rent payments and
administer payment dynamics for any given site. Module supports EUR currency, as well as other world
currencies. In addition to this feature, users can manually enter currency conversion rate for any cost
record.
NOTIFICATIONS IN TOOL
Tool enables users to receive notifications in form of alarms and email communication. Email notifications
are dependent on alarms which are based on functionality that represents periodic check that is
performed to verify certain conditions. Notifications deliver warnings to users in form of an alarm which
triggers an email that notifies appropriate system user. Alarms are shown in the tool application
Modules & Featur
TALM tool
Modules & Featur
es
WFM module
The Workflow management module tracks individual site for which the execution of tasks have been
defined. It is possible to implement in WFM any business process of telecom operator. WFM module
use BPMN 2.0 process model to implement process.
WFM module delivers efficiency, control, and agility to the business that implements it in the right way.
These three key areas of promised benefit can be further broken down as:
• Increases in productivity and effectiveness—a WFM system’s task list makes sure that
everyone is always working on the highest priority item, speeding the process along.
• Increased process compliance and governance—users of a WFM system have no choice
but to follow the process that the system is built on.
• A more agile business that can change and adapt more quickly - because a WFM system
is driven by a process model rather than by pure code, generally it is easier to effect system
change, and therefore business change.
• Increased ability to scale best practices across a changing organization—once defined and
built, a WFM system doesn’t care if it has 10 or 100 users. Organizations that try to scale
out a ten-man operation to a 100 person one often run into difficulties because the process
becomes so difficult to control without software support.
• Improved communication, cooperation, coordination, handoffs—WFM systems are all
about moving work from one team to another, reducing the need for teams to be skilled in
communication and cooperation.
• Improved resource utilization—resources that aren’t pulling their weight are very visible to
management because everything that happens in the process can be reported on.
TM Forum compliance
TALM tool is compliant with this area of eTOM map of TM Forum.
STRATEGY, INFRASTRUCTURE & PRODUCT
RE
SO
U
RCE DEVELOPMENT &
MANAGEMENT
(APPLIC
ATION, COMPUTING & NETWORK)
RESOURCE STRATEGY & PLANNING
• Gather & Analyze Resource Information • Manage Resource Research • Establish Resource Strategy & Architecture • Define Resource Support Strategies • Produce Resource Business Plans • Develop Resource Partnership Requirements • Gain Enterprise Commitment to Resource Plans
RESOURCE CAPABILITY DELIVERY
• Map & Analyze Resource Requirements • Capture Resource Capability Shortfalls • Gain Resource Capability Investment Approval • Design Resource Capabilities
• Enable Resource Support & Operations • Manage Resource Capability Delivery • Manage Handover to Resource Operations
RESOURCE DEVELOPMENT & RETIREMENT
• Gather & Analyze New Resource Ideas • Assess Performance of Existing Resources • Develop New Resource Business Proposal • Develop Detailed Resource Specifications • Manage Resource Development • Manage Resource Deployment • Manage Resource Exit
MARKETING & OFFER MANAGEMENT
MARKET STRATEGY & POLICY
• Gather & Analyze Market Information • Establish Market Strategy • Establish Market Segments • Link Market Segments & Products • Gain Commitment to Marketing Strategy
PRODUCT & OFFER PORTFOLIO PLANNING
• Gather & Analyze Product Information • Establish Product Portfolio Strategy • Produce Product Portfolio Business Plans • Gain Commitment to Product Business Plans
PRODUCT & OFFER CAPABILITY DELIVERY
• Define Product Capability Requirements • Capture Product Capability Shortfalls • Approve Product Business Case • Deliver Product Capability • Manage Handover to Product Operations • Manage Product Capability Delivery Methodology
MARKETING CAPABILITY DELIVERY
• Define Marketing Capability Requirements • Gain Marketing Capability Approval • Deliver Marketing Infrastructure • Manage Handover to Marketing Operations • Manage Marketing Capability
Delivery Methodology
PRODUCT & OFFER DEVELOPMENT & RETIREMENT
• Gather & Analyze New Product Ideas • Assess Performance of Existing Products • Develop New Product Business Proposal • Develop Product Commercialization Strategy • Develop Detailed Product Specifications • Manage Product Development • Launch New Products • Manage Product Exit
SALES DEVELOPMENT
• Monitor Sales & Channel Best Practice • Develop Sales & Channels Proposals • Develop New Sales Channels & Processes
PRODUCT MARKE TING COMMUNICATION S & PROMOTION
• Define Product Marketing Promotion Strategy • Develop Product & Campaign Message • Select Message and Campaign Channels • Develop Promotional Collateral • Manage Message and Campaign Delivery • Monitor Message & Campaign Effectiveness
STRATEGY & COMMIT INFRASTRUCTURE LIFECYCLE MANAGEMENT PRODUCT LIFECYCLE MANAGEMENT
SUPPLY CHAIN DEVELOPMENT & MANAGEMENT
SUPPLY CHAIN STRATEGY & PLANNING
• Gather & Analyze Supply Chain Information • Establish Supply Chain Strategy & Goals • Define Supply Chain Support Strategies • Produce Supply Chain Business Plans • Gain Enterprise Commitment to Supply
Chain Plans
SUPPLY CHAIN CAPABILITY DELIVERY
• Determine the Sourcing Requirements • Determine Potential Suppliers/Partners • Manage the Tender Process • Gain Tender Decision Approval • Negotiate Commercial Arrangements • Gain Approval for Commercial Arrangements
SUPPLY CHAIN DEVELOPMENT & CHANGE MANAGEMENT
• Manage Supplier/Partner Engagement • Manage Supply Chain Contract Variation • Manage Supplier/Partner Termination
SERVICE DEVELOPMENT & MANAGEMENT
SERVICE STRATEGY & PLANNING
• Gather & Analyze Service Information • Manage Service Research • Establish Service Strategy & Goals • Define Service Support Strategies • Produce Service Business Plans • Develop Service Partnership Requirements • Gain Enterprise Commitment to Service Strategies
SERVICE CAPABILITY DELIVERY
• Map & Analyze Service Requirements • Capture Service Capability Shortfalls • Gain Service Capability Investment Approval • Design Service Capabilities
• Enable Service Support & Operations • Manage Service Capability Delivery • Manage Handover to Service Operations
SERVICE DEVELOPMENT & RETIREMENT
• Gather & Analyze New Service Ideas • Assess Performance of Existing Services • Develop New Service Business Proposal • Develop Detailed Service Specifications • Manage Service Development • Manage Service Deployment • Manage Service Exit
OPERATIONS
ASSURANCE
FULFILLMENT BILLING & REVENUE MANAGEMENT
RESOURCE MANAGEMENT & OPERATIONS
(Application, Computing and Network)
RM&O SUPPORT & READINESS
• Enable Resource Provisioning • Enable Resource Performance Management • Support Resource Trouble Management • Enable Resource Data Collection & Distribution • Manage Resource Inventory
• Manage Logistics
RESOURCE PROVISIONING
• Allocate & Install Resource • Configure & Activate Resource • Test Resource
• Track & Manage Resource Provisioning • Report Resource Provisioning • Close Resource Order • Issue Resource Orders • Recover Resource
RESOURCE DATA COLLECTION & DISTRIBUTION
• Collect Management Information & Data Information & Data• Process Management Information & Data• Distribute Management & Distribution• Audit Data Collection
RESOURCE PERFORMANCE MANAGEMENT
• Monitor Rsrc Perf • Analyze Rsrc Perf • Control Rsrc Perf • Report Rsrc Perf
• Close Rsrc Perf Degradation Rprt • Create Rsrc Perf
Degradation Rprt • Track & Manage Rsrc Perf Resolution • Report Rsrc Tbl • Close Rsrc Tbl Report • Create Rsrc Tbl Rprt
RESOURCE TROUBLE MANAGEMENT
• Survey & Analyze Rsrc Tbl • Localize Rsrc Tbl • Correct & Recover Rsrc Tbl • Track & Manage Rsrc Tbl
MANAGE WORKFORCE
• Manage Appointment Schedule
• Assign Work Order • Track & Manage Work Order
• Plan & Forecast Workforce
• Administer Workforce • Report Manage Workforce
• Close Work Order • Issue Work Order
RESOURCE MEDIATION & REPORTING
• Mediate Resource Usage Records • Report Resource Usage Records
SERVICE MANAGEMENT & OPERATIONS
SM&O SUPPORT & READINESS
• Manage Service Inventory • Enable Service Configuration & Activation • Support Service Problem Management • Enable Service Quality Management • Support Service & Specific Instance Rating
SERVICE CONFIGURATION & ACTIVATION
• Design Solution
• Allocate Specific Service Parameters to Services • Track & Manage Service Provisioning • Implement & Configure & Activate Service • Test Service End-to-End
• Issue Service Orders • Report Service Provisioning • Close Service Order • Recover Service
SERVICE GUIDING & MEDIATION
• Mediate Service Usage Records • Report Service Usage Records • Guide Resource Usage Records
SERVICE QUALITY MANAGEMENT
• Monitor Srvc Quality • Analyze Srvc Quality • Improve Srvc Quality • Report Srvc Quality Perf • Create Service Perf • Degradation Report
• Track & Manage Srvc Quality Perf Resolution • Close Service Perf Degradation Report
SERVICE PROBLEM MANAGEMENT
• Create Service Trouble Report • Diagnose Service Problem • Correct & Resolve Service Problem • Track & Manage Service Problem • Close Service Trouble Report • Survey & Analyze Service Problem • Report Service Problem
CUSTOMER RELATIONSHIP MANAGEMENT
CRM SUPPORT & READINESS
• Support Customer Interface Management • Support Order Handling
• Support Problem Handling • Support Bill Invoice Management • Support Bill Payments & Receivables Management • Support Retention & Loyalty
• Support Marketing Fulfillment • Support Selling • Support Bill Inquiry Handling • Manage Campaign • Manage Customer Inventory • Manage Product Offering Inventory • Manage Sales Inventory • Support Customer QoS/SLA
MARKETING FULFILLMENT RESPONSE
• Issue & Distribute Marketing Collaterals
• Track Leads
SELLING
• Manage Prospect • Qualify Opportunity • Cross/Up Selling • Acquire Customer Data • Negotiate Sales/Contract
ORDER HANDLING
• Determine Customer Order Feasibility • Authorize Credit
• Track & Manage Customer Order Handling • Complete Customer Order
• Rprt Customer Order Handling • Issue Customer Orders • Close Customer Order
PROBLEM HANDLING
• Isolate Customer Problem • Report Customer Problem • Track & Manage Customer Problem • Close Customer Problem Report • Create Customer Problem Report • Correct & Recover Customer Problem
CUSTOMER QoS/SLA MANAGEMENT
• Assess Customer QoS/SLA Performance • Manage QoS/SLA Violation • Report Customer QoS Perf
• Create Customer QoS Perf Degradation Report • Track & Manage Customer QoS Perf Resolution • Close Customer QoS Perf Degradation Report
• Personalize Customer Profile for Retention & Loyalty • Establish & Terminate Customer Relationship
• Build Customer Insight • Analyze and Manage Customer Risk • Validate Customer Satisfaction
RETENTION & LOYALTY
• Develop Sales Proposals • Manage Sales Accounts
CUSTOMER INTERFACE MANAGEMENT
• Analyze & Report on Customer • Mediate & Orchestrate Customer Interactions
• Manage Contact
• Manage Request (Including Self Service)
BILL INVOICE MANAGEMENT
• Apply Pricing, Discounting, Adjustments & Rebates • Create Customer Bill Invoice
• Produce & Distribute Bill
BILL PAYMENTS & RECEIVABLES MANAGEMENT
• Manage Customer Billing
• Manage Customer Payments Debt Collection• Manage Customer
BILL INQUIRY HANDLING
• Create Customer Bill Inquiry Report • Assess Customer Bill Inquiry Report • Authorize Customer Bill Invoice Adjustment • Track & M anage Customer Bill Inquiry Resolution • Report Customer Bill Inquiry
• Close Customer Bill Inquiry Report
MANAGE BILLING EVENTS
• Enrich Billing Events
• Guide Billing Events • Mediate Billing Events• Report Billing Event Records
CHARGING
• Perform Rating • Apply Rate Level Discounts • Aggregate Items For Charging • Manage Customer Charging Hierarchy
MANAGE BALANCES
• Manage Balance Containers
• Manage Balance Operations• Authorize Transaction • Manage Balance Policies Based on Balance
SUPPLIER/PARTNER RELATI O NSHI P MANAGEME NT
S/PRM SUPPORT & READINESS
• Support S/P Requisition Management • Support S/P Problem Reporting & Management • Support S/P Performance Management • Support S/P Settlements & Payment
Management
• Support S/P I nterface Management • Manage Supplier/Partner Inventory
S/P SETTLEMENTS & PAYMENTS MANAGEMENT
• Manage Account • Receive & Assess Invoice • Negotiate & Approve Invoice • Issue Settlements Notice & Payment
S/P REQUISITION MANAGEMENT
• Select Supplier/Partner
• Determine S/P Pre-Requisition Feasibility • Track & Manage S/P Requisition • Receive & Accept S/P Requisition • Initiate S/P Requisition Order • Report S/P Requisition • Close S/P Requisition Order
S/P PROBLEM REPORTING & MANAGEMENT
• Initiate S/P Problem Report • Receive S/P Problem Report • Track & Manage S/P Problem Resolution • Report S/P Problem Resolution • Close S/P Problem Report
S/P PERFORMANCE MANAGEMENT
• Monitor & Control S/P Service Performance • Track & Manage S/P Performance Resolution • Report S/P Performance
• Initiate S/P Performance Degradation Report • Close S/P Performance Degradation Report
S/P INTERFACE MANAGEMENT
• Manage S/P Requests (Including Self Service) • Analyze & Report S/P Interactions • Mediate & Orchestrate Supplier/Partner I nteractions
