Customer Health Check Report FY 2013 Global Knowledge

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Customer Health Check Report FY 2013

Global Knowledge

Professional Services Team

Global knowledge-KSA

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www.globalknowledge.com.sa

TABLE OF CONTENTS

1 Overall Health Status ... 4

1.1 Microsoft Active Directory Service ... 4

1.1.1 Active Directory Overall Health Status ... 4

1.1.2 Replication Status ... 5

1.2 Exchange Service... 6

1.2.1 Exchange Overall Health Status ... 6

1.2.2 Exchange 2010 Basic Server Information ... 6

1.2.3 Drives on Exchange Servers ... 7

1.2.4 Exchange DB Statistics ... 7

1.2.5 Exchange 2010 DB Status ... 7

1.2.6 Exchange 2010 Active DB Not on Preferred Server ... 7

1.2.7 Exchange 20xx MAPI Connectivity ... 8

1.2.8 Largest Mailboxes by Total Size ... 8

1.2.9 Exchange 2010 Database Availability Group Info ... 8

2 Environment Risks... 9

2.1 Active Directory Risks ... 9

2.2 Exchange Risks ... 9

3 Remediation Recommendations ... 10

3.1 Active Directory Recommendations ... 10

3.2 Exchange Recommendations ... 10

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1

O

VERALL

H

EALTH

S

TATUS

1.1

Microsoft

Active Directory Service

1.1.1 Active Directory Overall Health Status

 Directory Service Health Status: Health

 Domain controllers Operating System Status: Health

 Operating System drive free space : More than 50%

 Network Communication TCP ports : Success Connections

 FSMO roles : Success Response

N ame GC O p e rati n g Sy ste m Se rv ic e Pac k Pi n g F Q D N A d mi n S h ar e s D C O M E n ab le d LD A P Bi n d O S S u p p o rt E rr o r O S/ SP RA P Su p p o rt Po rt 88 Po rt 139/ 445 Po rt 389 Po rt 3268 R e mo te Reg istr y WM I jed-root-dc-01.root.local True Windows Server 2008 R2 Enterprise Non Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss jed-root-dc-02.root.local True Windows Server 2008 R2 Standard Non Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss jed-dc-01.dah.root.loca l True Windows Server 2008 R2 Standard Non Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss jed-dc-02.dah.root.loca l True Windows Server 2008 R2 Standard Non Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss

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1.1.2 Replication Status

Dest DC Dest DC Domain Dest DC Site Name Dest DC Is GC? Dest DC Is RODC? Partition Name Last Sync Message Source DC Source DC Domain Source DC Site NameSource DC Is GC?

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=DAH,DC=Root,DC=Local The operation completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=DomainDnsZones,DC=DAH,DC=Root,DC=Local The operation

completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=Root,DC=Local

The operation completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE CN=Configuration,DC=Root,DC=Local The operation completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=ForestDnsZones,DC=Root,DC=Local The operation completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE CN=Schema,CN=Configuration,DC=Root,DC=Local The operation

completed successfully.

JED-DC-02.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=ForestDnsZones,DC=Root,DC=Local The operation completed successfully.

JED-ROOT-DC-01.Root.LocalRoot.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE DC=Root,DC=Local

The operation completed successfully.

JED-ROOT-DC-01.Root.LocalRoot.Local Default-First-Site-Name TRUE

JED-DC-01.DAH.Root.LocalDAH.Root.Local Default-First-Site-Name TRUE FALSE CN=Configuration,DC=Root,DC=Local The operation completed successfully.

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1.2

Exchange Service

1.2.1 Exchange Overall Health Status

 Exchange Organization Status : Healthy

 Exchange Servers Operating System Status : Healthy

 Operating System drive free space : Healthy

 Network Communication TCP ports : Healthy

 Send Receive response Time :Healthy

 Database Size and Logs Status: Healthy

 Database Queue Status , file Grows : Healthy

 DAG Status : Healthy

Na m e R ol e s D A G S tat us M ai lbox es D at abase s P ing TC P 443 TC P 80 TC P 25 A d m in Sh ar e s D C O M R em ot e R e gi st ry W M I O S Sup p ort Er ror Ex chan ge V er si on D is k Space JED-HUBCAS-01 ClientAccess, HubTransport N /A N /A N /A Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss JED-HUBCAS-02 ClientAccess ,HubTransport N /A N /A N /A Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss JED-MBX-01 Mailbox Tru e 2 5 Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss JED-MBX-02 Mailbox Tru e 462 5 Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss Su cc e ss

1.2.2 Exchange 2010 Basic Server Information

Computer Name Operating System Service Pack Exchange Version Rollups Exchange

Edition

Exchange Role(s)

JED-HUBCAS-01 Microsoft Windows

Server 2008 R2 Enterprise

Service Pack 1 Version 14.1 (Build 218.15)

Enterprise ClientAccess, HubTransport

JED-HUBCAS-02 Microsoft Windows

Server 2008 R2 Enterprise

Service Pack 1 Version 14.1 (Build 218.15)

Enterprise ClientAccess, HubTransport

JED-MBX-01 Microsoft Windows

Server 2008 R2

Service Pack 1 Version 14.1 (Build 218.15)

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Enterprise

JED-MBX-02 Microsoft Windows

Server 2008 R2 Enterprise

Service Pack 1 Version 14.1 (Build 218.15)

Enterprise Mailbox

1.2.3

Drives on Exchange Servers

Server Name Drive Capacity (GB) Free Space % Free Space

JED-HUBCAS-01 C 70 12 17 JED-HUBCAS-02 C 70 27 39 JED-MBX-01 C 70 32 45 E 146 146 100 F 244 145 59 G 377 375 99 JED-MBX-02 C 70 31 44 E 146 146 100 F 244 124 51 G 377 68 18

1.2.4 Exchange DB Statistics

Server Database Mailbox

Count Database Size (GB) WhiteSpace (GB) Mounted Circular Logging

Last Full Backup Last Incremental

Backup JED-MBX-01 Mailbox Database 012541832 1 2 0.383 0.327 Yes No 2/25/2013 12:05:56 PM 2/27/2013 11:50:33 AM JED-MBX-02 Mailbox Database 100254681 8 1 0.258 0.250 Yes No 2/25/2013 12:06:47 PM 2/27/2013 11:51:15 AM JED-MBX-02 Manageme ntDB 2 0.633 0.523 Yes No 2/25/2013 12:07:21 PM 2/27/2013 11:51:53 AM JED-MBX-02 TopManage ment 1 0.008 0.002 Yes No 2/25/2013 12:08:19 PM 2/27/2013 11:52:28 AM

JED-MBX-02 UsersDB 449 96.759 1.614 Yes No 2/25/2013

12:08:41 PM

2/27/2013 11:53:04 AM

JED-MBX-02 VIP 9 2.383 0.028 Yes No 2/25/2013

1:42:23 PM

2/27/2013 11:58:26 AM

1.2.5 Exchange 2010 DB Status

DatabaseName Status Copy Queue Replay Queue Last Inspected Log Time Index State

Mailbox Database 0125418321\JED-MBX-01 Mounted 0 0 Healthy

Mailbox Database 1002546818\JED-MBX-02 Mounted 0 0 Healthy

ManagementDB\JED-MBX-01 Healthy 0 0 2/27/2013 12:39:48 PM Healthy

ManagementDB\JED-MBX-02 Mounted 0 0 Healthy

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Database Server Preferred Server

ManagementDB JED-MBX-02 JED-MBX-01

TopManagement JED-MBX-02 JED-MBX-01

UsersDB JED-MBX-02 JED-MBX-01

VIP JED-MBX-02 JED-MBX-01

1.2.7 Exchange 20xx MAPI Connectivity

Server Database Result Latency (mS) Error

JED-MBX-01 Mailbox Database 0125418321 Success 48

JED-MBX-02 Mailbox Database 1002546818 Success 17

JED-MBX-02 ManagementDB Success 103

JED-MBX-02 TopManagement Success 17

JED-MBX-02 UsersDB Success 17

JED-MBX-02 VIP Success 17

1.2.8 Largest Mailboxes by Total Size

DisplayName DatabaseName ItemCount Mailbox Size

(MB)

DeletedItemCount Deleted Items Size

(MB)

Total Mailbox Size (MB) U1 UsersDB 3965 3825 11 14 3839 U2 UsersDB 3574 3749 28 0 3749 U3 UsersDB 8691 2986 186 11 2997 U4 UsersDB 5333 2241 3251 234 2475 U5 UsersDB 6012 2281 966 2 2283 U6 UsersDB 6595 2167 409 1 2168 U7 UsersDB 13610 2031 387 1 2032 U8 UsersDB 4900 2023 34 1 2024 U9 UsersDB 5007 1984 1408 37 2021 U10 UsersDB 6361 1958 29 0 1958

1.2.9 Exchange 2010 Database Availability Group Info

Name Servers Operational Servers Witness Server Witness Dir Alt Witness

Server Alt Witness Dir DAH-DAG JED-MBX-01, JED-MBX-02 MBX-01, JED-MBX-02 jed-hubcas-02.dah.root.local C:\DAGFileShareWitnesses\DAH-DAG.DAH.Root.Local

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2

E

NVIRONMENT

R

ISKS

2.1

Active Directory Risks

 Both Domain controllers in root domain are placed in virtual machines

http://technet.microsoft.com/en-us/library/virtual_active_directory_domain_controller_virtualization_hyperv(v=ws.10).aspx

 Both Domain controllers in Child domain are placed in virtual machines

 Some users has password set to never expire (these are users who have been migrated from windows 2000 Domain controllers)

 A lot of inactive machines still appear in Active directory

2.2

Exchange Risks

 Some databases contain more users than other and this could affect the performance, maintenance, backup, and restore.

 Databases are not distributed equally on both Mailbox servers which will make the whole load on one server (JED-MBX-02) and the other server (JED-MBX-01) doesn’t have any load.

 Exchange Hub/CAS servers (JED-HUBCAS-01and JED-HUBCAS-02) currently working with 12 GB RAM is utilizing more than need more RAM due to high load during working hours and this cause a back pressure on Exchange servers.

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3

R

EMEDIATION

R

ECOMMENDATIONS

3.1

Active Directory Recommendations

 Adding at least one physical Domain Controller for root and child domains

 Remove the check box on “password never expire” on all users except for services’ accounts.  Remove old inactive users’ accounts to avoid compromising the security policy

 Remove old inactive computers’ accounts to compromising the security policy

3.2

Exchange Recommendations

 Some Databases need to be spitted into two or 4 smaller DBs for better performance and faster maintenance.  DBs need to be distributed across Mailbox servers by configuring the preferred servers. This will guarantee

distributing the load of users across both servers

 Increase the RAM on both Hub/CAS servers by 4 GB on each server to solve the high memory utilization issue on both servers

 Enable Exchange Archiving for all or some users according to business needs  Exchange Service Pack 3 need to be installed

3.3

General Recommendations

 Hyper-V environment need some enhancement by:

 Moving the Virtual Machines’ files to SAN storage

 Create a Hyper-V cluster and make single node machines like (SCOM, SCCM,…) high available  SCOM 2007 R2 need some fine tuning to send only business critical events for the correct administrators  Help Desk System is missing however System Center Service Manager 2010 is installed.

 Windows update policy is not defined and need to put a process to update both Servers and clients’ machines  Backup and restore procedure is not defined and Customer in need to define the backup/restore procedures for

critical applications like AD and Exchange.

Figure

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