Adobe
®Solutions for
Financial Services
Adobe
®Solutions for Financial Services
Increase efficiencies and improve customer service for maximum competitive advantage
Globalization, stringent regulatory requirements, and corporate restructuring are changing the way financial institutions do business. To survive in this increasingly competitive industry, banks, investment firms, and insurance providers alike must become more responsive to their customers. Organizations can accomplish this goal, in large part, by transforming by transforming slow, paper-intensive processes into efficient customer-focused interactions. Financial institutions that are flexible and strategic enough to make this shift will reap the benefits of stronger customer loyalty, lower operating costs, and higher revenue.
Compete with confidence
in the global arena
From mortgage applications and insurance policies to account statements and
compliance reports, paper-based documents are the currency of the financial services industry. Still the primary method for transferring data, these document processes are typically static and unstructured,
resulting in a wide range of costly and time-consuming inefficiencies.
Yet, according to Forrester Research, Inc., “a series of recent technological innovations will transform documents from a static output format into dynamic interfaces for applications and processes.” Among these technological innovations is the Adobe® Intelligent Document Platform, a new way for financial services institutions to exchange mission-critical information among employees, customers, partners, and systems.
Designed to help streamline, update, and automate document-driven business processes, these solutions based on the Adobe Intelligent Document Platform can help your institution achieve peak efficiencies and competitive advantage. Adobe’s solutions are built on a secure and flexible document architecture that extends the reach of enterprise applications and provides a solid foundation for Adobe Document Services. These document services enable you to create Intelligent Documents that are easily integrated into enterprise applications and business processes. The Intelligent Document is the cornerstone of Adobe solutions—and the key to increasing the agility of your financial institution. Combining the familiarity of PDF with the business logic and data capabilities of XML, Intelligent Documents enable two-way electronic exchange that preserves document integrity. Easily integrated into core business applications, such as ERP, CRM, and ECM systems, these Intelligent Documents can be completed and submitted either online or offline. And because Intelligent Documents are so easy to use, a solution based on this technology ensures early adoption by most end users. A recent META Group survey of over
200 IT executives and business process owners within Global 2000 firms found that the average company is producing more than 300,000 documents per month associated with the day-to-day operations of their mission-critical business processes.
“The Adobe solutions offer
us a competitive advantage
by streamlining the delivery
and processing of customer
applications. The bottom
line is that we’re reaching
more customers faster
with better services,
while lowering our costs
of doing business.”
Greg Davenport
Assistant Vice President and Director of Surety Operations Safeco
Process Management Design and deliver intelligent data capture systems and rules-based process management systems to facilitate business transactions.
Document Generation Dynamically generate personalized, customer-facing documents from core applications to enhance customer communications and satisfaction. Document Control
and Security
Validate document authenticity and integrity using digital signatures, and protect information confidentiality with enhanced document access and usage capabilities.
Collaboration Streamline and accelerate the collaborative review and approval process between participants inside and outside the firewall.
Adobe Document Services
Use Adobe Document Services to create, manage, and integrate each step of the document process.
For more details about Adobe Document Services, visit www.adobe.com/products/server.
Unprecedented change is
transforming the industry
Whether your financial institution is a bank, a securities brokerage firm, or an insurance provider, you face challenges resulting from the dramatic changes sweeping the industry: • Customers and business partners have
begun to demand consistent, personalized experiences across all channels and product lines.
• Government legislation such as the
Sarbanes-Oxley Act now requires accelerated quarterly and annual reporting, significantly increasing every financial institution’s burden of proof.
• Inefficiencies caused by disparate processes, systems, and applications impede revenue attainment, hinder development of new and expanded lines of business, and limit profitability.
Unparalleled opportunities
await agile institutions
Fortunately, Adobe solutions for financial services can help your institution overcome these industry challenges as well as many others.
With Adobe solutions you are strategically positioned to:
Increase revenue and maximize profits.
According to Bank Systems and Technology, American workers spend almost 25 percent of their time searching for files and information. Every misplaced document costs about US$125 in expenses and lost productivity. Further, once the document has been located and processed, it is stored in a filing cabinet that costs about US$25,000 to fill and US$2,000 a year to maintain. But your institution can significantly reduce these costs—and increase employee productivity—using the Adobe Intelligent Document Platform. With electronic access to consistent, up-to-date information across all sales channels, your employees will no longer spend time chasing paper. Instead, they will be free to focus on profit-producing tasks such as researching new market opportunities, developing needs-based services, and up-selling and cross-up-selling appropriate products and services to key customers.
Adobe solutions for financial services can help you:
• Increase efficiencies
• Improve cost-to-earnings ratios • Penetrate new geographic markets • Develop new, innovative, and expanded
lines of business
• Gain a greater share of each customer’s total business
Strengthen customer relationships.
Today’s tech-savvycustomers expect much more from their financial institutions than the simple transaction-based processes of old. These customers want self-service options. They want online access. And they want consistent, personalized service that is available on demand. You can meet these requirements by giving customers and employees the tools they need to seamlessly send and receive accurate, timely information—regardless of hardware, software, or operating system. Using Adobe solutions for financial services, you can: • Automate document-intensive,
customer-facing business processes • Open channels of communication
between employees and customers • Deliver personalized documents of
consistently high visual quality and integrity—both online and offline • Offer a range of high-value,
self-service options
• Boost customer confidence in your institution and services
The high cost of paper-based processes
According to Bank Systems and Technology, American workers spend almost 25% of their time searching for files and information. Every misplaced document costs about US$125 in expenses and lost productivity. Further, once the document has been located and processed, it is stored in a filing cabinet that costs about US$25,000 to fill and US$2,000 a year to maintain.
Using Adobe solutions for financial services, your institution can significantly reduce these costs while increasing employee productivity and satisfaction.
Facilitate teamwork and improve productivity. Extensive partnering is another trend in financial services. As a result, many of your institution’s business processes require input from multiple individuals in offices around the country or the world. Some of these people work inside the firewall, while others work outside on platforms and applications that are often incompatible. This presents numerous costly barriers to communication and collaboration. However, using Adobe solutions for financial services, you can: • Improve productivity across internal
and external workgroups • Facilitate communication and
collaboration between merged or acquired departments or groups
• Offer innovative services and products that support sustainable competitive advantage
For example, one of the world’s largest financial services organizations developed a subscription-based online application to help its import/export customers work together more efficiently. Built in part using the Adobe Intelligent Document Platform, this application streamlined information and document exchange between importers and exporters who worked on opposite sides of the globe. In addition to facilitating teamwork and improving productivity, this innovative institution was able to charge a fee for this valuable new service and develop a new revenue stream.
Streamline business processes and increase efficiencies.
Whether it’s due to multiple mergers and acquisitions or the purchase of one-off applications, the infrastructure of many financial institutions is riddled with gaps between unrelated processes, systems, and applications. These infrastructure gaps slow response and resolution times, cause high rates of redundant data entry, and impede your ability to generate accurate compliance reports required by regulatory agencies.
The Adobe Intelligent Document Platform is XML based, providing an open framework for connecting business processes inside and outside your firewall. So information from multiple sources, including employees and customers, as well as data from enterprise applications, existing systems, and custom-built solutions can be gathered and presented as Intelligent Documents that look and function like traditional paper-based documents. Yet they increase the efficiency and accuracy of business processes. That’s been the experience of several leading financial institutions that use Adobe solutions to streamline business processes. In fact, a nationwide pension plan provider recently reduced the time it took to produce 27,000 quarterly account statements from 2 weeks to only 12 hours.
Leading credit union boosts employee productivity and enhances customer service
Corning Credit Union (CCU) is a nonprofit financial cooperative that provides financial services to more than 78,000 retirees and employees of Corning Incorporated and its subsidiaries. CCU used the Adobe Intelligent Document Platform to create a series of prepopulated, interactive forms that members can complete online to generate completed loan packets, 60% faster than the previous system. “The Adobe solutions deliver flexibility for
streamlining our internal and customer-facing processes,” says Greg Howard, supervisor of systems development at CCU. “Documents have been, and will continue to be, integral to our work--now we have smarter ways of producing and handling them.”
Adobe
®Solutions for Financial Services
Designed to help streamline, update, and automate document-driven business
processes, the Adobe Intelligent Document Platform can help your institution
achieve peak efficiencies and competitive advantage.
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Whether a customer chooses to open an account at a branch office, over the phone, or online, Adobe solutions make it easy for financial services institutions to capture data quickly and accurately. Once the application has been approved, the customer can automatically receive a package of information about their account and other available services. The result: lower abandonment rates and higher customer satisfaction.
“ The solution has significantly increased
our customer responsiveness and
employee productivity by replacing
our old, paper-intensive activities
with streamlined electronic processes.
We’re definitely increasing efficiencies,
and the Adobe solution is a major
contributor to that success.”
Dan Riggs IS Supervisor
Los Angeles Fireman’s Credit Union
“ Adobe is a resilient solution that
performs extremely well even with
the high volume of printing that we
do. We now have at our disposal a
printing solution that uses standards
like XML, ensures longevity, allows
for adaptability down the road, and
can be integrated seamlessly with
our information system architecture
without our having to undertake any
specific developments.”
Sylvain Capgen Credit Lyonnais
The right solution at the right time for the right process
Easily customized to meet your institution’s unique requirements, Adobe solutions for financial services can help you:
• Extend the value of core business system investments
• Protect the authenticity, integrity, and confidentiality of your digital documents • Accelerate response times and improve customer satisfaction
• Reduce operational costs by increasing efficiencies
• Increase the accuracy and reliability of your compliance reports
Streamline document-based processes and improve profitability
Whether your institution provides banking services to credit union members, manages retirement plans for corporate clients, or issues surety bonds through a nationwide base of independent agents, you can improve your processes—and boost your profitability—with simple, low-cost Adobe solutions for financial services. Built on a secure and flexible Intelligent Document architecture, these solutions enable your institution to transform inefficient transaction-based processes into highly efficient interactive processes that help satisfy customers, ensure regulatory compliance, and increase profitability.
FOR MORE INFORMATION
on Adobe solutions for financial services, visit www.adobe.com/ enterprise/financial.
Adobe Systems Incorporated
345 Park Avenue, San Jose, CA 95110-2704 USA www.adobe.com
Adobe, the Adobe logo, the Adobe PDF logo, and “Tools for the New Work”, are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2004 Adobe Systems Incorporated. All rights reserved. Printed in the USA.
