Orange County Operations

DURHAM TECHNICAL COMMUNITY COLLEGE

Orange County Operations

A Year in Review: 2010-2011

This report is a compilation of activities taken place through the efforts of many committed to the success of Orange County Campus and those we serve. It also shows how committed and passionate the faculty, staff, students, and residents are about Durham Tech’s Orange County Operations. For further information, please contact Carlo Robustelli at 919-536-7238, ext. 4202.

WHAT WE DO

Our vision in Orange County is to build new programs and maintain existing services in a thematic and strategic way that upholds our commitment to be

the community college in Orange County

HOW WE DO IT

We serve faculty, staff, students, and Orange County residents and employers by Offering, Creating, and Connecting

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OFFERING THE INSTRUCTION AND

INSTRUCTIONAL SUPPORT NEEDED

FOR STUDENT SUCCESS AND ACHIEVEMENT

• Implemented Orange County Task Force short-term staffing recommendations.

Develop a student-centered customer service experience for Orange County residents. Our Orange County students [both current and prospective] have one point of contact on campus. 2010-2011 Orange County staffing includes the following:

• The new Student Development counselor, Patricia Gould, is the point of

contact for curriculum students in Orange County. Ms. Gould supports students in many ways, including providing admissions, financial aid, placement testing, advising, and other student services at the Orange County Campus.

• The new Continuing Education program assistant, Judy Graham, is the

point of contact for continuing education students in Orange County. Ms. Graham’s primary role is to support the EMS program, but she also helps students with questions about Continuing Education programming.

• The new special projects/evening coordinator, Jaclyn Krohn, provides

general support to the administrative area along with being the on-campus point of contact during the evening hours.

• Extended campus library hours in order to meet the computer lab/library service

needs of Orange County students. The library now opens one hour earlier and is open for computer lab needs on Fridays.

• Developed an Orange County Campus Instructional Guide for faculty and staff.

The purpose of this guide to provide instructors [both for-credit and non-credit] who are teaching at the OCC important information, including staff contacts, work space availability, services provided, supply needs, etc.

• Formed the Orange County Campus Administrative Council. The purpose of the

OCC-AC is to serve as a forum for faculty members and Student Support Services personnel with administrative responsibilities for Orange County Campus courses and students; to facilitate discussion of issues of mutual interest and concern; to identify and monitor cross-curriculum and cross-program issues that may need to be addressed with other administrative groups; and to represent the interests or concerns of faculty as they pertain to instructional support operations at the Orange County Campus.

• Offering, by appointment, tutoring services at the Orange County Campus for

writing, reading, and math.

• Constructed and designated the new faculty/advising office suite on campus.

These new offices will provide full-time faculty with private office space to advise and meet with students.

• All classrooms at the Orange County Campus will be upgraded with technology

CREATING OPPORTUNITIES

THAT UNIQUELY MEET THE NEEDS OF ORANGE COUNTY

RESIDENTS AND BUSINESSES AS THEY PURSUE

THEIR EDUCATION, WORKFORCE TRAINING, AND

LIFELONG LEARNING OBJECTIVES

• Developed an Associate in Arts [A.A.] plan of study and semester-by-semester

plan for Orange County students. Orange County residents now have the option to start and finish an A.A. degree at the Orange County Campus.

• Developed an Associate in Science [A.S] plan of study and semester-by-semester

plan for Orange County students. Orange County residents now have the option to start and finish an A.S. degree at the Orange County Campus.

• Developed a Workplace Spanish certificate for Health Care Professionals that

Orange County residents can start and finish at the Orange County Campus.

• Developing a plan to expand Health Technology programs in Orange County by

creating a nursing lab at the Orange County Campus that can also be used for additional health care instruction.

• Launched the new Sustainability Technologies program at the Orange County

Campus. Enrollment for the inaugural Solar Photovoltaic Installation certificate was very strong. This certificate is targeted for electricians and/or individuals with significant facilities experience. In fall 2011, the college will offer the Renewable Energy diploma at the Orange County Campus, which will include electrical and math courses for students without previous electrical experience. The diploma will also include work experience with a local company.

• Installation of roof-mounted and ground-mounted solar photovoltaic panels was

completed. New systems support the Sustainability Technologies Lab while saving on electrical bills. The power output of both systems can be monitored over the Internet and viewed as an hourly, daily, weekly, or monthly summary.

• Increased offerings of higher level courses for international students through the

Center for the Global Learner.

• Invested in up-fitting a new lab to offer for-credit chemistry courses.

CONNECTING TO OUR COMMUNITIES

• Developing a 21st century marketing infrastructure: Piloting social media tools,

including blogs, Twitter, and Facebook as methods of communicating and connecting to students, faculty, and the community.

• Developing a strategic marketing plan for Orange County Operations, with the

following objectives:

1. To educate the citizens of Orange County regarding the location and

services provided at the Orange County Campus and Orange County Skills Development Center;

2. To effectively reach the millennial generation;

3. To recruit new students and market for overall growth at the Orange

County Campus; and

4. To promote the services and programs available in Orange County in a

purposeful and intentional way.

• Writing contributing editorials to local newspapers, blogs, and other media

outlets.

• Taking advantage of sponsorship events at the local Chambers of Commerce.

• Engaging with WCHL1360 in developing promotional, marketing, and

information-sharing opportunities in Orange County.

• Actively engaging in community events by attending and participating in

activities and meetings throughout the county.

• A selection of special events hosted on campus:

1. Solar Fiesta, July 10, 2010: This event launched the new Sustainability

Technologies program. Approximately 75 people from the community came to this special event to celebrate this new program, including industry program partners, elected officials, community leaders, and representatives from Duke Energy.

2. Small Business Center Seminar Keynote Speaker: Edge of the Box

Thinking, November 4, 2010, featuring Mayor Tom Stevens

3. University Transfer Day, February 26, 201: Approximately 70 prospective

students and their parents learned more about Durham Tech’s University Transfer program at the Orange County Campus during this information session

• Created an e-brochure to promote Small Business Center services and seminars

offered in Orange County.

• Developing Durham Tech’s Orange County web page to make available

information about courses, programs, and services now available in Orange County.

• Hosted “OCC’s Got You Covered” food and clothing drive. This effort generated