Staff Competencies Training Matrix

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Introductions

Judith Roberts Instruction Consultant & Training Program Coordinator

Staff Competencies Training Matrix

Bonnie Smith

Assistant Program Director for Human Resources

Suchitra Yellapantula

Digital Application Developer

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Poll

Please use the Poll option to respond… Check all that apply…

I work in the Human Resources office

I work in the IT department

The focus of my position is training and staff development

I have worked with competencies before

My library has an established list of competencies for at lease some or our positions

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Agenda

• Key concepts regarding competencies

• Competencies in libraries

• Background information on the project

• Tour of the Matrix

• IT perspective – open-source

• Administrator role

• Next steps

• Q&A

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Goals

• Understand the use of competencies in libraries

• Gain a basic understanding of the Matrix to be able to consider its application at your institution

• Understand how this open-source application is implemented by IT professionals

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Key Concepts

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‘Observable & measurable attributes that

contribute to success in performing a task or job’

S

KILLS

– K

NOWLEDGE

– B

EHAVIOR

What are Competencies?

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Written Communication

Able to respond appropriately and in a timely fashion to

written communications and announcements.

Competency Example

Competency Category

Competency Statement/ Description

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Application

• Common language – reference point

• Training

• Recruiting

• Self-directed professional development

• Performance evaluations

• Position descriptions

• Goal setting

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Questions about Competencies?

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Literature Review

Current use

of

Competencies

in

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http://ala-apa.org/lssc/for-candidates/competency-sets/

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http://www.webjunction.org/documents/webj unction/Competency_Index_for_the_Library_Fi eld.html

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http://www.ala.org/news/press-releases/2014/10/llama-webinar-identifies-core-competencies-assessment

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16 http://www.arl.or g/news/arl- news/2860- library-and- repository- communities-join- together-to- identify-new- competencies-for- academic-librarians#.VGETrG ewWSo

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http://www.degruyter.com/vie w/j/libr.2013.63.issue-1/libri-2013-0003/libri-2013-0003.xml

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http://www.tandfonline.com/doi/abs/10.1080/0361 526X.2014.881162

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Questions so Far

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Need

Based

Training

Program

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Need Based

Training

Program

-2009

Competencies

Index

I dent ify Sk ills, Knowledge, Behaviors

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Competency Conceptual Framework

Up to 6 Levels

Linked to Classifications

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Need Based Training Program Competencies Index Competencies Training Matrix

I dent ify Sk ills, Knowledge, At t it udes

I dent ify Lear ning O pport unit ies

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What is a Learning Opportunity?

• In house trainings developed by subject experts

• Variety of learning tools (online, templates, checklists, manuals)

• University’s Training and Organization Development

• On demand library association resources

• In person training

• 1 on 1

• Classroom

• Virtual

• Online resources

• Paper based resources

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Learning delivery formats Types of learning opportunities

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What is a competencies training matrix?

Example 1

Area-Specific Category Cataloging Family

Monographic Cataloging Competency

Level 2

Basic copy of print materials

• Ability to match item to

bibliographic record and evaluate the accuracy and completeness of the existing access points

• Understands the basic use and coding of the most common MARC fields

Learning Opportunities

• OCLC – Introduction to MARC

• In-house – Introduction to MARC

• The MARC of Quality – MARC 21 In Your Library

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What is a competencies training matrix?

Example 2

Cross Departmental Category Management Family

Supervision Competency

Level 3

Recruits, hires, trains and supervises

• Ability to implement library recruitment policies

• Ability to lead a staff performance evaluation

• Ability to apply disciplinary measures when needed

Learning Opportunities

• In-house – Performance Assessments and Goals

• In-house – Staff Performance Appraisal Overview

• UF TOD – Interviewing and Hiring

• UF TOD – Leading with Courage

• Recruitment Checklist

• Position Description Toolkit

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Need Based Training Program Competencies Index Competencies Training Matrix Online Version

I dent ify Sk ills, Knowledge, At t it udes

I dent ify Learning O ppor t unit ies

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Objective 1

• Facilitate access and ease of

use of Competencies Index

Objective 2

• Ease in identifying learning

opportunities

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Questions about our Process?

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Tour

http://uflib.ufl.edu/competencies/Competencies.aspx

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Any Questions about the Matrix?

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This is Open Source!

The staff competencies Training Matrix tool was designed as an open source software.

Open Source definition: Software whose source code is available free of charge to the public to use, copy,

modify, sublicense or distribute.

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What does this mean for you?

This tool could be easily adopted by any library with the software and its source code being freely

available, with minimum technical assistance.

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Technical specifications

This web application was written using ASP.NET and MS SQL Server for the database.

Development Tools Required for IT administrators:

oMS SQL Server Client for the database

oVisual Studio (if the source code needs to be modified)

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Installation steps

• Set up the initial database (MS SQL)

• Insert the broad competency category terms into the database table. UF currently uses

“Cross-departmental category” and “Area-specific

category”. Libraries could use these, or any other categories specific to them.

• Designate the initial internal Administrators. • Once the app is installed, the admin section of

the user interface could then be used to build the remaining Matrix.

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This is not a static tool

Updating the Matrix

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Updating the Matrix

Administrators can:

• Add a competency family

• Add/Edit a competency

• Add/Edit a competency expertise level

• Add/Edit learning/training resources IT Administrators can also:

• Establish the number of expertise levels

• Add a new competency category

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Administrator updates – Two ways

• Make expertise level / resource changes through the matrix itself

• Make updates through the Admin Panel section

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Administrator updates – Two ways

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Administrator updates – Two ways

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Administrator Actions

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Administrator Actions

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Administrator Actions

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Administrator Actions

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Any Questions about the IT or

Administrator Roles?

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Continuous Improvement

•Updating Matrix (ongoing and annually)

• Competencies

• Learning Opportunities

•Identify and Address Training Gaps

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Assessment

Assessment of Tool scheduled for May, 2015

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Next Steps

Broadening the scope to include all library employees – not just the

largest groups – and include librarians

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Poll

Please use the Poll option to respond…

 We are definitely interested in adopting this type of tool

 We have some work to do before adopting a tool like this

 We won’t be able to adopt this type of tool in the near future

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Staff Competencies Training Matrix Questions

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Thank You

Please feel free to contact us

Judith Roberts

Instruction Consultant &

Training Program Coordinator

[email protected]

Bonnie Smith

Assistant Program Director for Human Resources

[email protected]

Suchitra Yellapantula

Digital Application Developer