Role Description
Business Analyst /
Consultant - ICT
1
Classification/Grade/Band Clerk Grade 7/8
ANZSCO Code 261111
PCAT Code 1226192
Date of Approval 28 February 2014
Primary purpose of the role
The Business Analyst/Consultant - ICT reviews and analyses the organisations' business intentions,
services, processes and information needs to identify changes that lead to business improvements.
Key accountabilities
Analyse existing systems, applications and functions to ensure strategic ICT objectives are met
Undertake qualitative and quantitative research to identify trends and assist with determining
business priorities
Build and maintain key relationships with users, technical staff and stakeholders to determine
and resolve issues
Provide accurate advice about technical issues and solutions to assist with specifying business
requirements for new or existing solutions
Key challenges
Establish relationships with stakeholders to develop trust and ensure reliable and accurate
information
Distil business needs to identify fit for purpose options
Key relationships
Who Why
Internal
Manager Escalate issues, keep informed, advise and receive instructions
Work team Support team, work collaboratively to contribute to achieving the team’s business outcomes
Clients/customers Resolve issues and provide solutions to problems
Provide information regarding agency sector wide rules and standard
Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The
Capability Framework is available at
www.psc.nsw.gov.au/capabilityframework
This role also utilises an occupation specific capability set which contains information from the Skills
Framework for the Information Age (SFIA). The capability set is available at
Role Description Business Analyst / Consultant - ICT 2
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the
focus capabilities for this role. Refer to the next section for further information about the focus
capabilities.
NSW Public Sector Capability Framework
Capability Group Capability Name Level
Display Resilience and Courage Intermediate
Act with Integrity Intermediate Manage Self Intermediate Value Diversity Intermediate
Communicate Effectively Adept
Commit to Customer Service Intermediate
Work Collaboratively Foundational Influence and Negotiate Intermediate
Deliver Results Intermediate
Plan and Prioritise Intermediate
Think and Solve Problems Intermediate
Demonstrate Accountability Intermediate Finance Foundational Technology Intermediate Procurement and Contract Management Intermediate
Project Management Intermediate
Occupation / profession specific capabilities
Capability Set Category, Sub-category and Skill Level and Code Strategy and Architecture - Business Strategy and Planning
Business Process Improvement
Level 5 - BPRE
Business Change - Business Change Management Business Analysis
Level 4 - BUAN
Business Change - Business Change Management Requirements Definition and Management
Level 4 - REQM
Business Change - Relationship Management Stakeholder Relationship Management
Role Description Business Analyst / Consultant - ICT 3
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate
immediate competence. The behavioural indicators provide examples of the types of behaviours that
would be expected at that level and should be reviewed in conjunction with the role’s key
accountabilities.
NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators Personal Attributes
Display Resilience and Courage
Intermediate Be flexible and adaptable and respond quickly when situations change
Offer own opinion and raise challenging issues
Listen when ideas are challenged and respond in a reasonable way
Work through challenges
Stay calm and focused in the face of challenging situations
Relationships
Communicate Effectively
Adept Tailor communication to the audience
Clearly explain complex concepts and arguments to individuals and groups
Monitor own and others' non-verbal cues and adapt where necessary
Create opportunities for others to be heard
Actively listen to others and clarify own understanding
Write fluently in a range of styles and formats
Relationships
Commit to Customer Service
Intermediate Support a culture of quality customer service in the organisation
Demonstrate a thorough knowledge of the services provided and relay to customers
Identify and respond quickly to customer needs
Consider customer service requirements and develop solutions to meet needs
Resolve complex customer issues and needs
Co-operate across work areas to improve outcomes for customers
Results
Deliver Results
Intermediate Complete work tasks to agreed budgets, timeframes and standards
Take the initiative to progress and deliver own and team/unit work
Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals
Seek and apply specialist advice when required
Results
Think and Solve Problems
Intermediate Research and analyse information and make recommendations based on relevant evidence
Identify issues that may hinder completion of tasks and find appropriate solutions
Be willing to seek out input from others and share own ideas to achieve best outcomes
Role Description Business Analyst / Consultant - ICT 4 NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators
Identify ways to improve systems or processes which are used by the team/unit
Business Enablers
Project Management
Intermediate Perform basic research and analysis which others will use to inform project directions
Understand project goals, steps to be undertaken and expected outcomes
Prepare accurate documentation to support cost or resource estimates
Participate and contribute to reviews of progress, outcomes and future improvements
Identify and escalate any possible variance from project plans
Occupation specific capability set (Skills Framework for the Information Age – SFIA) Category and
Sub-Category
Level and Code Level Descriptions
Strategy and Architecture
Business Strategy and Planning
Level 5 BPRE
BUSINESS PROCESS IMPROVEMENT (BPRE) – Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change programme. Helps establish requirements for the
implementation of changes in the business process
Business Change
Business Change Management
Level 4 BUAN
BUSINESS ANALYSIS (BUAN) – Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for
consideration. Identifies potential benefits, and available options for consideration. Works with clients/users in defining
Role Description Business Analyst / Consultant - ICT 5 Occupation specific capability set (Skills Framework for the Information Age – SFIA) Category and
Sub-Category
Level and Code Level Descriptions
Business Change
Business Change Management
Level 4 REQM
REQUIREMENTS DEFINITION AND MANAGEMENT (REQM) – Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by
stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position
Business Change
Relationship Management
Level 5 RLMT
STAKEHOLDER RELATIONSHIP MANAGEMENT (RLMT) –
Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Gathers information from the customer to understand their needs (demand management) and detailed requirements. Facilitates open communication and discussion between stakeholders, using feedback to assess and promote
understanding of need for future changes in services, products and systems. Agrees changes to be made and the planning and implementation of change. Maintains contact with the customer and stakeholders throughout to ensure satisfaction. Captures and disseminates technical and business information
