SAP Implementation Methodology

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(2)

©C op yri gh t I BM C orp ora tio n 2 00 5

SAP Implementation Methodology Phases

Business

Blueprint

Project

Preparation

Final

Preparation

Realization

Go Live and

Support

D3 D 2 ACME Ta iwan Se mic onduc torDist ributor S 1 P2 P1 P4 P3 M4D1 C ustome rs ACME ACME La ptop Pr oduction (San J ose) ACME La ptop Pr oduction (S an J ose) ACME La ptop Distribution (San Jos e) P4 Se miconduc tor Manufactur er S1 D 2 Cus tomer’s C ustome r La ptop Dist ributor LaptopRetailer

S 1 P2 D1 S1 D1 P1 P2 Cus tomers Supplier’sSupplier P1 Non-R/3 R/3 SAP Business Infor ma tion Warehouse SAP Advanced Planner & Op timizer R/3 R/3 Non R/3 Peop le Learning Op portunities Processes Inn ovation Strategy Pro ducts

Indu stry P rac tice s Implem entation s

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SAP Implementation (Ascendant Methodology)

Project

Preparation

Business

Blueprint

Realization

Go Live

and

Support

Sustain

Program

Management

Business

Organization

Application

Evaluation

_Preparation

Final

Architecture

(4)

Objective:

Perform detailed project planning &

scoping, establish the project team.

Set customer and SAP team

expectations

Establish Technical Infrastructure

Phase 1 – Project Preparation

Activities

Create Project Charter

Refine Project Team Organization

Develop Blueprint Project Plan

Install SAP Software (Sandbox Environment)

Define Project Standards, Methodologies, Tools

Prepare SAP trainings

Prepare Methodology training

Conduct Kick-Off

Key Deliverables/Results

Project Charter

Project Team Organization Structure

Milestone Plan

Detail Blueprint Plan

Initial Stakeholder Assessment Complete

Project Risks and Critical Success Factors

Program Methods, Standards, Procedures, and Tools

Sandbox Environment Installed

Kick-off presentation developed

Training materials

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Program Management Business Organization Application

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Architecture Operations

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Deliverables

Customer Customer Team Team Members Members Project Project Charter Charter Technical Technical Environment Environment Initial Initial Workplan Workplan

Project

Preparation

Project Project Plan Plan Project Project Scope Scope Project Project Training Training Plan Plan Project Project Team Team Org. Org. Implementation Implementation Strategy Strategy Project Project Environment Environment Project Project Standards Standards Implementation Implementation Standards Standards

(6)

Work Step Flow

Define

Project

Charter

Refine

Implement.

Strategy

Obtain

Contractual

Agreement

Debrief

Project

Management

Organize

Project Team

Develop

Project Plan

Phase 1: Project Preparation

Set Up Work

Environment

Develop

Project Plan

Develop

Training Plan

Define Project/

Implementation

Standards

Define System

Landscape

Technical

Requirements

Planning

Quality

Check

Project

Kickoff

(7)

Objective:

Create a detailed description

of your business process

requirements

Identify specific customer

improvement opportunities and

Strategy

Phase 2 – Business Blueprint

Activities

• Conduct SAP Training

• Conduct Methodology Training

• Conduct Workshops

• Define Processes and Requirements

• Perform GAP Analysis and Resolution

• Specify Development Requirements for Reports,

Interfaces, Enhancements

• Write Business Process Procedures

• Change Management

• Install Development Environment

• Develop approaches

• Build Detailed plan for Realization

• Proof of Concept prototyping

Key Deliverables/Results

Business Process Requirements

Functional Specifications

Business Process Procedures

Stakeholder map and communication plan

Approaches for remaining phases

Business Process Master List

RICE List • Reporting Lists • Interface Lists • Conversion Lists • Enhancements Lists Process Impacts

Preliminary Sandbox Configuration

Detailed Project plan

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Deliverables

Technical Technical Design Design Identify Identify Gaps Gaps

Business

Blueprint

Phase 2: Business Blueprint

Perform Perform Benchmark Benchmark Perform Perform Competitive Competitive Analysis Analysis Map Map Solution Solution Products Products Perform Perform Process Process Modeling Modeling Define Define Approach Approach Develop Develop Baseline Baseline Models Models Define Define Techniques Techniques Status Status Reports Reports Development Development Environment Environment System System Administration Administration Procedures Procedures Categorize Categorize Requiremen Requiremen ts ts

(9)

Final

Business

Process

Definition

Business

Blueprint

Planning

Work Step Flow

Establish

Process

Categorization

Project

Team Training

Develop

System

Environment

Develop

Business

Org Structure

Develop

System

Environment

Define Global

Requirements

Define

Landscape

Design

Define

Strategic

Blueprint

Prepare

Business

(10)

Business Blueprint Phase: Major Tasks

Phase 2: Business Blueprint

Contd…

Project Management Business Blueprint Phase

Phase Start Up Project Management and On-Going Project Management

Prepare Detailed blueprint phase plan including major milestones, deliverables submissions and signoff

dates

Project Governance meetings

Clearly identify project sponsor, Steering Committee members and establish Program Management Office

members

Project Team Training (

Focused on Core Team Training on SAP Boot camp

)

Prepare training material

Define timeline and provide training to the Core Team members on SAP bootcamp trainings, Project

Management

Review and assess post training skills

Develop System Environment

Design of system landscape

Setup of Sandbox environment and Install Initial Hardware

Install and Configure Sandbox system client

Maintain system administration procedures

Set up other system environments like Document storage (Documentum, Lotus Notes, Ascendant,

Solution Manager etc)

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Business Blueprint Phase: Major Tasks

Conduct Business Process Workshops

Schedule and Conduct Requirement Gathering Workshops

Understanding of current processes, best practices, client requirements

Develop CSF/KPIs based on business case

Business Organization Structure

Schedule and Conduct Organization Structure Workshops

Recommend and Approve Organization Structure

Business Process Definition

Preparation of Swimlanes and Process Decomposition

Define Global Requirements Parameters

Define Business Processes (BPPs, PDDs) and Identify Gaps

Define Business Processes Unique to Client

Quality Check Business Blueprint Phase

Conduct Quality Check

Signoff Business Blueprint

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Best Practices and Lessons Learnt

Change Management:

Not an IT initiative, but Business driven transformation initiative

Top Management Commitment and Constant communication (periodic

newsletters, all hands meetings)

Change management process must be well defined and meticulously followed

Project Culture (Logo, Theme and Vision)

The Team:

Identify Business Process Owners and Business Activity Owners who have solid

business experience and have credibility within the company. They have to own

the To-Be process and should walk the talk

Clear roles and responsibilities of Core Client Team and Consultants Team

Core team members should be relieved off from their previous organizational

responsibilities, and should be fully dedicated to the implementation activities

Phase 2: Business Blueprint

(13)

Best Practices and Lessons Learnt

Documentation:

Document what you do, do what you document !

Each and every information provided by process owners and business experts

must be documented everyday and it should be validated as a part of MOMs to

avoid confusion at a later stage

Focus on Integration:

Identify Integration Manager to ensure process integration and process

coordination

Usage of RACI charts (Responsible, Accountable, Consulted, Informed) to make

teams clearly accountable for integration of major business process flows and

data elements

Think beyond organization boundary – collaborate with your key customers and

suppliers while developing the integrated solution

(14)

Best Practices and Lessons Learnt

Business Solutions for the future:

To-Be process is finalized in this stage

Ensure that project is NOT about automating the As-Is process

To-Be Process Design should try to leverage standard SAP as much as possible

Timely Business Decision is the key. Trade-off between Nice to Have and Good

enough solutions

Effective Scope Management and decision on business benefits-cost

Solution to align with Business Case, CSF/KPI objectives

Ensure that three key levers (People, Process and Technology) are aligned.

All along, aim for constant buy-in from all stakeholders

(15)

Business Blueprint Phase: Summary

Project Preparation Business Blueprint Realization Go Live and Support Sustain Business Organization Application Evaluation Final Preparation Architecture Operations

Phase 2 - Business Blueprint documents the client’s business process

requirements and create the “Business Blueprint”

The organizational structure of the future enterprise is defined and mapped to

SAP organizational units

The R/3 Reference Model is used to decompose the client’s business

processes, map these to SAP functionality and identify gaps

Business Process Procedures (BPPs) facilitate integration testing and also

accelerate the development of training and end-user support manuals

The technical environment for the development and production systems are

(16)

Objective:

Transform the Blueprint

requirements into an approved

GLOBAL working system

.

Configure and validate baseline

and final models

Phase 3 – Realization

Activities

Baseline and Final (Gold) Configuration Cycles

Functional Specifications Finalisation

Detail Definition of Development

Design and Code

Technical Unit Test Planning and Execution

Write BPPs

Conversion Planning

Functional Specification Data conversion

Perform Role Design

Create Security Authorizations

Test Planning and Conduct Global Testing

Develop detailed Roll-out Plan

Knowledge Transfer

Key Deliverables/Results

Configured SAP System

Unit and Integration Test Plan

Refined Security Profiles and Authorizations

Definition

Business Process Procedures

Learning Kits

Finalized and Tested Development Objects

Knowledge Transfer Assessment

Completed Test scripts

Business Process Master List (BPML)

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Deliverables

Final Final Integration Integration Testing Testing Model Model specification specification Plans Plans Configure Configure Models Models Develop Develop Reports Reports Interface Interface Programs Programs Configuration Configuration Workshops Workshops Prepare Prepare User User Documentation Documentation Conversion Conversion Programs Programs

Realization

Functional Functional Gap Gap Resolution Resolution User User Training Training

(18)

Work Step Flow

Conduct

Realization

Workshops

System

Management

Develop

Conversion

programs

Phase 3: Realization

Create Reports

Baseline Model

Model Settings

and Network

Realization

Planning

Develop

Interfaces

Develop

Enhancements

Develop

Plans for

Model

Specification

Baseline

Business

Process

Final Business

Process

Confirmation

Establish

Authorizations

Final

Integration

Test

Develop

End-User

Documentation

(19)

(20)

Milestones of the Realization Phase

The R/3 system is configured and tested.

The Conversion programs are developed and tested. Data extraction

and cleaning is completed.

Bolt-on configuration and enablers (such as user exits and add-ons)

are tested.

Application interface programs are developed and tested.

Enhancements are done and tested.

Reports are developed and tested.

Layout sets are developed and tested.

System integration testing is completed.

Security profiles are developed.

Core / End-user training material is developed.

(21)

Test methodologies – Realization Phase

Unit Test

Scenario Test.

Development and Unit Test

Integration Test

Regression Test

Stress and Volume test

User acceptance test

Security test

(22)

Objective:

Prepare for “live” solution

implementation

Anticipate and plan for

contingencies

Phase 4 – Final Preparation

Key Deliverables/Results

Finalized and Tested Development Objects

Cut Over Plan

Organization Change Readiness Assessment

Production Readiness Review

Contingency Plan

End-User Training

Conversion Check List

Legacy Retirement Plan

All data available for Go-live

Go Live Approval

Completed Local Test scripts

Activities

Identify and Design Local Processes/Gaps

Finalize Realization activities for local Gaps

Conduct Unit/Integration Tests

Execute Change Plan

Prepare data

Test Data Conversion Routines

Refine Legacy Retirement Plan

Refine Go Live Checklist

Refine Production Support Plan

Prepare and Conduct End User Training

Obtain Final Cut Over Approval

Review Value Realization

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Deliverables

4

3

Refine Refine Cut Over Cut Over Plan Plan System System Tests Tests

Final Preparation

End User End User Training Training Refine Refine Production Production Support Plan Support Plan Cut Cut Over Over

(24)

Work Step Flow

Phase 4: Final Preparation

Go Live

Perform

System Tests

Refine Cut

Over Plan

Perform Cut

Over

Deliver User

Training

Approval Go

Live?

No

(25)

Cutover Planning

The cutover plan refines the Transition Plan’s strategies and decisions and

specifies the details to execute a cutover to a live environment.

The Cutover Plan is a detailed schedule of tasks that are required to convert

legacy systems to the Modernized Services. This schedule identifies tasks,

task dependencies, level of effort (hours), and resources assigned. There are

separate Cutover Plans for each deployment.

A Cut Over Plan ensures that plan for addressing issues during and

immediately after the system cutover is well-defined and communicated to the

IT team.

Cut over planning determines proper cut over plan, pilot, strategy for data

management, conversion support, ownership and responsibilities.

Deliverables for a cut over plan are Migration /Conversion Plan, Support

Requirements and Conversion Documents .

(26)

Cutover Planning

In short the cutover plan covers the following activities:

a)

Review Migration /conversion planning and timing

b)

Create checklist

c)

Determine production readiness

d)

Contingency Plan

e)

Approve cutover

f)

Establish helpdesk

g)

Reorganize team for production support

(27)

Objective:

Transition from a Quality

environment to a live, stable,

Productive operation

Phase 5 – Go Live and Support

Key Deliverables/Results

• Production Systems Environment

• Production Capable End Users

• Value Realization Analysis

• Post Implementation Project Review

Activities

• Execute data entry and upload in Production

environment

• Resolve issues

• Validate Business Process Results

• Conduct Post Implementation Project Review

• Benefits Measurement

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Deliverables

Issue Issue Management Management Monitor Monitor Transactions Transactions Confirm Live Confirm Live Environment Environment Project Project Review Review

Go Live and Support

(29)

Go Live

Confirm Go

Live

Environment

Manage

Problem

Resolution

Manage

Problem

Resolution

Monitor

Monthly

Transactions

Review

Business

Benefits

Work Step Flow

Monitor Weekly

Transactions

Project Signoff

and

Continuous

Improvement

(30)

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Phase 6 – Sustain

Activities

• Provide Help-Desk

• Execute Daily Operation Support and

Administration

• Execute Ongoing Security Administration

Key Deliverables/Results

• SAP Center of Excellence (COE)

operational

Objective:

Help ensure that there is a

framework in place to sustain

and improve the performance

of the system after go-live

(31)

Summary

A process-oriented...

Step-by-step guide...

Linking strategic vision...

And business opportunities…

with software enablers...

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Roles & Responsibilities

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Project Team – Roles & Responsibilities

Application Consultant

Authorization

Administrator

Business Process Owner

Organizational Change

Management (OCM)

Expert

Program/Project Manager

Programmer/Developer

SAP Reviewer

System Administrator

Technical Consultant

Technical Team Member

Training and

Documentation Project

Manager/Lead

(34)

Application Consultant – Skill Profile

Q u a lity m an ag e m en t e x p erie nc e C h a ng e m a na g e m e nt e x p e rien ce T rain ing e x pe rien ce B u s in es s c o n su ltin g kn o w le d g e P ro jec t m a n a ge m e n t ex p erie n c e

G en era l K n o w ledg e/E xpe rienc e

C om pu tin g

S kills /K n ow led g e

D a tab as e kn o w -h o w

In tern et tec h n o lo g y T e stin g ex p erien c e P ro g ra m m in g la n g u a g e(s ) N etw o rk tec h n o lo g y (S AP ) In te rfa c e e x pe rien c e m y S A P .co m W o rkp la c e m yS A P .c o m C o m p o n en ts A B A P m yS A P .c o m c o re A c c ele rated S A P

S A P (P ro du ct)

K no w le d g e

In du stry ex p e rie n c e N o n e B a s ic A d va nc ed P ro fic ie nt O p e ra tin g s ys te m (s ) A d va nc ed B a s ic B a sic P ro fic ie n t A d v a nc e d P ro fic ie n t

(35)

Authorization Administrator – Skills Profile

Q u ality m a nag e m en t e xperience

C h a ng e m an a gem en t exp erien c e

T rain in g exp erien c e

B u s in ess co ns ultin g kn ow led ge

P roject m a na gem e nt exp erien ce

G en eral K n ow ledg e/E xpe rien ce

C o m pu ting

S k ills/K no w led ge

D a tabas e kn o w -ho w

Intern e t tec hn o lo gy Testing exp erien c e

P ro gram m in g lan g uag e (s)

N etw o rk te ch no lo g y (S A P ) Interface exp erien c e m y S A P.co m W orkp lace m y SA P.com C om p o nen ts A B A P m y S A P.co m co re A cc e lerated S A P

S A P (P rod u ct)

K n o w led ge

Ind u stry exp erien ce N o ne B as ic A dva nce d P rofic ient O p erating sy stem (s ) A d va nce d B as ic B as ic P rofic ient A dva n ce d P rofic ient

(36)

Business Process Owner – Skill Profile

Q u ality m a n a g e m e n t e x p e rie n c e C h a n g e m a n a g e m e n t ex p e rie n c e T ra in in g e x p e rie n ce B u s in e ss c o n s u ltin g k n o w le d g e P ro je ct m a n a g e m e n t e x p e rien c e

G e n e ra l K n ow le d g e

C o m p u tin g

S k ills /K n o w le d g e

D a tab a s e k n o w -h o w In tern e t te c h n o lo g y T e stin g e x p e rien c e P ro g ra m m in g la n g u a g e (s ) N e tw o rk te ch n o lo g y (S A P ) In terfa c e ex p e rie n c e m y S A P .c o m W o rk p la c e m y S A P .c o m C o m p o n e n ts A B A P m y S A P .c o m c o re A c c e le ra te d S A P

S A P (P ro d u ct)

K n o w le d g e

In d u s try e x p e rie n c e N o n e B a s ic A d v a n c e d P r o fic ie n t O p e ra tin g s ys te m s A d v a n c e d B a s ic B a s ic P ro fic ie n t A d v a n c e d P r o fic ie n t

(37)

OCM Expert – Skills Profile

Q u a lity m an ag e m e n t exp erie n ce

C h a ng e m an ag em e nt ex p erien c e

T ra in in g e xp e rie n c e

B u s in es s c on s u ltin g kn o w le d g e

Pro jec t m a n a g em en t e x pe rien ce

G e ne ral K now ledge /Ex pe rien ce

C om puting

S kills/K now ledge

D a tab a se k n o w -h ow

In tern et tec h n o lo g y T e stin g e xp e rie n c e P ro g ra m m ing la n g u ag e (s) N e tw o rk te c h n olog y (S A P ) In te rfa ce e xp e rie n c e m yS A P .co m W orkp la c e m y S A P .c o m C o m p o n e nts A B A P m y S A P .c o m co re A c ce le ra te dS A P

S A P (P roduc t)

K now le dg e

In d u stry e x pe rien c e N o n e B asic A d van ced P ro ficient O p e ratin g sy s te m (s ) A d van ced B asic B asic P ro ficient A d van ced P ro ficient

(38)

Program/Project Manager – Skills Profile

Q u ality m an ag e m e n t ex p e rien c e C h an g e m an ag e m e n t ex p e rien ce T rain in g ex p e rien ce B u sin e ss c o n su ltin g kn o w le d g e P ro je ct m a n a g em en t e xp erien ce

G e n e ra l K n ow le d g e

C o m p u tin g

S k ills /K n o w le d g e

D a tab as e kn o w -h o w In tern e t tec h n o lo g y T e stin g ex p e rien ce P ro g ram m in g la n g u a g e (s) N e tw o rk te ch n o lo g y (S A P ) In terfac e ex p e rien ce m y S A P .co m W o rk p lac e m y S A P .co m C o m p o n en ts A B A P m y S A P .co m co re A c ce le ra ted S A P

S A P (P ro d u ct)

K n o w le d g e

In d u stry e xp erie n c e N o n e B a s ic A d v a n c e d P ro fic ie n t O p eratin g s ys te m s A d v a n c e d B a s ic B a s ic P ro f ic ie n t A d v a n c e d P ro fic ie n t

(39)

Programmer/Developer – Skills Profile

Q u a lity m an ag em en t e xp erie n c e C h a n g e m a n ag em e n t ex p e rien ce T rain in g ex p e rien ce B u s in e ss c o n su ltin g k n o w led g e P ro jec t m a n a g em e n t ex p e rien ce

G e n e ra l K n o w le d g e

C o m p u tin g

S k ills /K n o w le d g e

D atab ase kn o w -h o w

In tern e t tech n o lo g y T estin g ex p e rien ce P ro g ra m m in g lan g u ag e(s) N etw o rk te ch n o lo g y (S A P ) In te rfa ce ex p e rien ce m yS A P .c o m W o rkp lac e m yS A P .c o m C o m p o n en ts A B A P m yS A P .c o m c o re A cc elerated S A P

S A P (P ro d u c t)

K n o w le d g e

In d u stry ex p e rien ce N o n e B a s ic A d v a n c e d P ro fic ie n t O p e ratin g sy stem s A d v a n c e d B a s ic B a s ic P ro fic ie n t A d v a n c e d P ro fic ie n t

(40)

SAP Reviewer – Skills Profile

Q u ality m a n ag em en t exp e rien ce

C h a n g e m an a g e m e n t ex p erie n c e

T rain in g exp erien ce

B u sin ess c o n s u ltin g k n o w le d g e

P ro jec t m an a g e m e n t e xp erien ce

G e ne ra l K no w le dg e /E xp erie n ce

C o m pu ting

S k ills /K n o w le dg e

D a tab a se kn o w -h o w In te rn e t tec h n o lo g y T estin g exp erien ce

P ro g ram m in g lan g u ag e(s )

N etw o rk tech n o lo g y (S A P ) In te rface ex p erie n c e m y S A P .co m W o rk p lac e m yS A P .c o m C o m p o n en ts A B A P m yS A P .co m co re A c celera ted S A P

S A P (P rod u ct)

K n ow led ge

In d u stry ex p erie n ce N on e B asic A dv an c ed P ro ficie n t O p eratin g sy ste m s A dv an c ed B asic B asic P ro ficie n t A dv an c ed P ro ficie n t

(41)

System Administrator – Skills Profile

Q u ality m an ag em en t

C h an g e m an ag em en t

B u sin ess co n su ltin g kn o w led g e

P ro ject m an ag em en t exp erien ce

G e ne ra l K n ow le dg e

C o m pu tin g

S k ills

D atab ase kn o w -h o w In tern et tech n o log y T esting exp erien ce

P ro g ram m in g lan g u ag e(s)

N etw o rk tech n o lo g y (S A P) In terface exp erien ce m yS A P.co m w orkp lace m yS A P .co m co m p o n en ts A B A P m yS A P.co m co re A ccelerated S A P

S A P (P ro du ct)

K n ow le dg e

In d u stry exp erien ce N o n e B a sic A dv an ce d P ro fic ient O p eratin g system s A dv an ce d B a sic B a sic P ro fic ien t A dv an ce d P ro fic ien t

(42)

Technical Consultant – Skills Profile

Q u ality m an ag em en t exp erience

C h an g e m an ag em en t experien ce

B u siness co n su ltin g kn o w led g e

P ro ject m anag em en t exp erien ce

G e ne ral K no w led ge /E x pe rien ce

C o m p uting

S kills/K no w led ge

D atab ase kn o w -h o w

In ternet tech n o lo g y T estin g exp erien ce

P ro g ram m in g lan g u age(s)

N etw o rk tech n o lo g y (S A P ) In terface exp erien ce m yS A P .com W o rkp lace m yS A P .com C o m p o n en ts A B A P m yS A P .com co re A ccelerated S A P

S A P (P ro du ct)

K n ow led ge

In d ustry exp erien ce N o n e B a sic A d v an ced P rofic ien t O p eratin g system (s) A d v an ced B a sic B a sic P rofic ien t A d v an ced P rofic ien t

(43)

Technical Team Member – Skills Profile

Q u a lity m an a g e m e n t e xp erien ce C h a n g e m an a g e m e n t e xp e rien ce T ra in in g e xp erie n ce B u s in e ss c o n s u ltin g k n o w le d g e P ro jec t m a n a g em en t ex p e rie n c e

G e n e ra l K n o w le d g e /E x p e rie n c e

C o m p u tin g

S k ills /K n o w le d g e

D ata b a s e kn o w -h o w In te rn e t te ch n o lo g y T es tin g e xp erie n ce P ro g ra m m in g la n g u ag e(s ) N etw o rk te ch n o lo g y (S A P ) In terfac e e xp erie n ce m yS A P .co m W o rkp lac e m yS A P .co m C o m p o n en ts A B A P m yS A P .co m c o re A cc ele ra ted S A P

S A P (P ro d u c t)

K n o w le d g e

In d u s try ex p e rie n c e N o ne B a s ic A d v a n c e d P ro fic ie n t O p e ra tin g s ys te m (s ) A d v a n c e d B a s ic B a s ic P ro fic ie n t A d v a nc e d P ro fic ie n t

(44)

Training and Documentation PM/PL – Skills Profile

Q u ality m a na gem en t exp erie nce

C h an g e m a n ag e m en t exp erien ce

T rain in g e xp erien c e

B u sin ess co n su ltin g kn ow le d ge

P roje ct m an ag e m en t exp erien ce

G e neral K no w led ge/E x perie nce

C o m puting

S kills/K n o w le dg e

D ata ba se k n ow -h ow In te rn e t tech no lo gy T es ting e xp erien ce

Prog ram m in g lan g u ag e(s)

N etw o rk te chn o log y (SA P ) In te rfac e exp erien c e m yS A P .co m W o rkp lac e m y SA P .co m C o m p on e nts A B A P m yS A P.co m co re A cce lerated S A P

S A P (P rodu ct)

K n ow le dge

In du s try exp erien ce N o ne B asic A d van ced P roficient O p eratin g s ys tem (s ) A d van ced B asic B asic P roficient A d van ced P roficient

(45)

Project Management Role - Customer

-

_{Works in coordination with the TeamSAP Project Manager to make all}

project relevant decisions

-

_{Owns project deliverables and responsible for day-to-day project}

management.

-

_{Primary liaison with the steering committee and project sponsor, as well}

as the SAP (or partner) consulting team.

-

_{Definition of the implementation strategy; preparation and maintenance of}

the project plan, project budget, and work plan

-

_{Acquisition, assignment and management of project resources}

-

Communication of project status to the steering committee, project

sponsor, and the project team

-

_{Streamlining the issue resolution process}

-

Ensure that the project is well communicated and received by all

(46)

Project Management Role - TeamSAP

-

_{Works in coordination with the Customer Project Manager to make all}

project relevant decisions

-

_{Organize and coordinate consultant (and skills) resourcing}

-

Providing methodology for SAP’s accelerated implementation approach and

check that the methodology is really used

-

Assisting project management and project team in internalizing the

AcceleratedSAP Implementation Roadmap

-

Aiding in the definition of project deliverables and critical target dates to be