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(1)

Bridging the Gap Between IT and Facilities:

Morgan Stanley Case Study

Vijay Mistry, Executive Director

Head of Enterprise Data Centers - Europe

(2)

Morgan Stanley: A Leader in Global Financial Services

A global financial services firm providing

investment banking, securities, investment

management and wealth management

services to a diversified group of clients,

including corporations, governments,

financial institutions and individuals

Over 55,000 employees in 1,200 offices in

43 countries

(3)

The Landscape of the Financial Industry

Highly regulated industry

Strict regulatory requirements,

varying across regions and

countries

Required high availability through

BCP and data retention, with A/B

paired Data Center topology for

each region

Zero tolerance for technology or

facility down time

Widespread financial impact

Reputational risk

Wide range of business applications

and requirements

Low latency (e.g., trading)

High availability to (e.g., trading,

funding, clearing)

GRID computing (e.g., analytics)

End user services (HR, Print,

Email, virtual desktops)

Global Operations

7 x 24 x 365 market sensitive

operations

(4)

What Has Changed in the Past 20 Years?

Then Now

Facilities People space facilities containing smaller data center spaces

Large dedicated stand alone Data Centers separate and distinct from people space

Equipment Small, low density, with lower power and resource demands

High density compute, consuming massive amounts of power and resource

Efficiency Minimal focus on energy efficiency and simpler operational

requirements

Complex requirements for efficient operation

Design DC (the box) separate from the IT (technology in the box)

Complex designs with highly

integrated facilities and technology

Technology costs

Small fraction of an organisation’s operational costs

Significant percentage of an organisation’s balance sheet

(5)

The Traditional Two Silo Data Center Organisation

Historically different components of Data Centers have been managed by two distinct organisations : Facilities and IT

Facilities

IT

Lease negotiation

Sourcing

Construction

Manage people space

Manage data center space Security

Cabling Design & Operations

Vendor, landlord, co-lo, real estate portfolio management

Power, space, cooling capacity management

M&E design

White-space planning & design

Risk management Commissioning standards Building fabric Vendor/equipment supplier selection Legal Network Design Install/Deco operations Data Center incident management Communication management Data center metrics

and reporting New technology deployment DC Operations Technology strategy Projects Sponsor

Compute, Storage, Databases Business Impact

(6)

The Enterprise Data Center (EDC) Organisation

Data center migration Long-term capacity planning Facility decommissioning Product & Portfolio management Space / power optimization analysis

M&E design Resiliency programs Commissioning standards M&E consulting

Vendor/equipment supplier selection Projects sponsor

Emerging technology evaluation Project management

Cabling engineering Commissioning of new space Efficiency/green agenda

DATA CENTER STRATEGY & OPTIMISATION

DATA CENTER OPERATIONS

DATA CENTER ENGINEERING

DATA CENTER DESIGN & BUILD

Business Management, Product Management, Risk Management, Standards Governance

EDC

Facilities

IT

Compute Storage Databases Networks Projects Sponsor Application Developers Lease Negotiation Portfolio Management Sourcing Legal Construction People Space Security

M&E and white-space operations Data center cabling operations Building fabric

Capacity and reporting

Data center incident management Energy efficiency

Morgan Stanley merged the facilities management of its data centers into the IT infrastructure. The combined organization - Enterprise Data Centers (EDC) - has full accountability for the provisioning and management of

end-to-end data center services.

Technology strategy New technology deployment

(7)

Our Experience with Creating an Integrated Organisation

Observed Transitional Challenges:

Organisational, cultural and assimilation challenges

Thinking beyond traditional domain expertise

Cross training and education across both legacy sides of the

organisation

Facilitating focus on optimisation beyond PUE

The impact of change

Regional approach to managing Data Centers

(8)

The Benefits of an Integrated Data Center Organisation

Greater stability

 Single-entity ownership and accountability, resulting in reduction of business-impacting incidents through improved operational process thinking and execution  Improved sharing of global best practice, ideas and standards between regions

Significant cost reduction

 Holistic focus on efficiency, resulting in costs savings (from the utility feed down to the chip level)

 Ability to manage capacity in a more comprehensive manner, resulting in right-sized portfolio and delivery of capacity just-in-time, reducing inventory overhead carried

A more nimble, agile organisation

 Data Center design more closely tied to IT requirements including flexibility for future changes and improved application and facility resilience

 Integration of advanced tooling and automation that bridges the Data Center through to the application layer, inventory management, real time performance and availability, predictive capacity planning

(9)

What We Have Achieved and What We Are Working On

Global :

 Globally integrated organisation with single-point ownership and accountability

 Firm-wide standards for data center design and operation

 Advanced tool set that integrates facilities with IT

 Global Data Center Strategy aligned to Business Requirements

Ongoing :

 Data Center portfolio optimisation

 Expansion of tooling and automation

 Application of best practices and lessons learned between regions

 Analysis and adoption of new technology

Asia :

Combination of organisational change, portfolio optimisation and operational efficiency

improvements resulted in 35% cost reduction from data center budget

Europe :

Implemented a program of energy optimization initiatives resulting in energy cost reductions of 30%

North America :

Integrated organisation facilitated holistic multi-year data center program to optimise footprint and reduce ongoing operating costs by multiple millions

(10)

Key Messages

Global Ownership and Accountability

Understand the technology and workloads that goes into

the Data Center

Challenge convention

Resiliency at the Application or Data Center layer ?

Connected discussion and thinking

The opportunity to save millions in design and operation

(11)

References

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