Vital Voice & Data Clients’ Enjoy:
Unbeatable Pricing
Innovative Product Offerings
Excellent Support
Dedicated Account Management
After hours support
About Vital Voice & Data
Choosing the Right Partnership
Incorporated in March 2002
600+ clients served
All verticals, 49 states
Based in Long Branch, NJ
15 specialist members with expertise in
every leading voice and data solution.
Complete
Communications Consulting for SMB
• Managed IT
• IP Phone systems
Managed Information
Technology (“IT”)
• Remote Server and Desktop Administration
• IT helpdesk support
• 24/7/365 Remote Monitoring by our NOC
• Disaster Recovery and Backup Solutions
• Anti-Virus and Spyware Protection
• Executive Reporting
• Hosted Exchange Email
Managed Information
Technology (“IT”)
Vital Voice & Data’s VIP network support program
•
designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed,
performance, and stability, without the expense of a full-time IT staff.
•
Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer
problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our “VIP”
solution does not allow us to profit from your technology troubles in any way.
Our program is ideal for business owners who:
1. Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
2. Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
3. Want to maximize the speed, availability, and performance of their network.
4. Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
5. Don’t have the time or staff to deal with computer network maintenance.
Managed Information
Technology (“IT”)
The Benefits Are Obvious
•
1. You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will
save you money by preventing expensive network disasters from ever happening in the first place. As
a matter of fact, we guarantee it.
•
2. You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of
your system will degrade in performance over time, causing them to slow down, hang up, and crash.
Our preventative maintenance and network monitoring will detect these problems early and prevent
them from escalating into more expensive repairs and downtime.
•
3. You’ll feel as though you have an in-house IT department--without the costs. As a network
maintenance customer, you’ll have access to a knowledgeable support staff that can be reached
immediately should you have any kind of problem or question.
•
4. You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will
nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable
rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
•
5. You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote
monitoring and maintenance software, we will have the ability to remotely access and repair most
network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to
your office the same day.
Managed Data Backup
:
• Because S*iT Happens!
• Nature: Fire, Flood, Hurricanes, etc.
• Man: Theft, Viruses, Terrorism, etc.
• System Failure
• Data Deletion
• Regulations: HIPAA, SOX, PCI
What’s your DataBack up Plan?
Causes of Lost Critical Data
Hardware Failure: 42%
Human Error: 30%
Software Corruption:13%
PC Virus: 7%
Theft: 5%
Hardware Destruction: 3%
90% Of all Business Information is Digital
42% of businesses operating without a DR plan that experience data loss are bankrupt
within 1 year
93% are bankrupt within 5 years
42% of IT executives were unable to recover data from tape in the last year as a result of
either media failure or operator error.
Over 35% of companies do not test their backups and of those that tested, 77% found their tape backups
failed to restore.
11
• A Complete Hardware and Software Solution
• Continuous Data Mirroring
• Scalable Infrastructure
• File and Folder Level Recovery
• Business Continuity for Servers and Desktops
• Failover Virtualization
• O
ffsite for Disaster Recovery
• Live Bare Metal Recovery
• Easily Transitions into a Private Cloud
• Granular Exchange Recovery
IP Hosted PBX—a
phone system?
Enhanced Productivity
• Cost effective access to advanced features typical of premise based systems
• As business grows, it is much easier to adds stations or provide services to
geographically dispersed locations and/or telecommuters
• All users and locations are members of the same “virtual” IP PBX – and
regardless of size or the number of calls received, a busy tone is never returned
to prospects or customers
IP Hosted PBX
•Mobile employee productivity can be increased as all features and call features
can be extended through the use of laptop resident soft phones. Flexibly route
business calls to any phone anywhere in the world.
• High availability with disaster recovery options
• Web-based service management interfaces make certain tasks (e.g. moves, adds
and changes, voice mail greeting changes, call forwarding treatments and
destinations) easier for support staff and end users
CHALLENGE SOLUTION RESULTS Sales Process Determined to make an informed choice, the
Customer Operations Director researched five different options for business voice service.
Only Vital Voice & Data’s salespeople took the time to fully understand what the Customer was trying to accomplish. They made a solid recommendation, answering the director’s questions and providing
competitive quotes.
“The sales process confirmed my gut feeling that
Vital Voice & Data and NGT were the right choice”,
said the Operations Director. “There weren’t any big surprises or last minute costs. It was just smooth and helpful and appealing.
Implementation The Engineering Firm’s new voice system was
deployed at a challenging time – near the Thanksgiving holiday. Key employees were unable to be in the office.
Vital Voice & Data’s proactive installation team provided “terrific” communication and follow-up that significantly reduced the stress of the set-up process.
The Engineering firm’s services were implemented flawlessly in spite of the challenges. “They took care of us every step of the way”, the Director of Operations recalls.
Flexibility With their old service, the Engineering Firm was sharing one POTS line between five employees. They needed more functionality, particularly for sharing and receiving voicemail.
With Vital Voice & Data and NGT, The Engineering Firm employees can easily customize and change their voicemail greetings, check voicemail messages via email, and forward voicemail messages to anyone – even vendors and customers.
“With Voice-To-Text, all the context of a
communication is captures and can be shared with whoever needs it” said the Director of Operations. “It’s because we have more flexible access to our laptops and handheld devices that than to our phones.”
Case Study
Engineering Firm
“Vital Voice & Data did a fantastic job from sales through implementation. The pricing is competitive, their technology
is excellent and their people are all friendly and professional. They have a very comprehensive go to market plan that
made everything easier for us.” Operations Director at Engineering Firm
Customer Profile: Customer is a small engineering firm with big-name clients. When they moved to a new office in a major business park, the
firm decided it was time to step-up from their cumbersome POTS phone service. After researching five different options, the Vital Voice & Data presented the strongest mix of features, functionality, price-savings, longevity in the market and especially customer support.