Session Questions and Responses

(1)

Product:

Version:

Topic:

Audience:

Updated:

Secure MFT

4.3 Webinar Questions

ILTA

March 10, 2015

ILTA - Eliminate the Risk of Exchanging Digital Content with

Secure Managed File Transfer for eDOCS Users

Session Questions and Responses

(2)

2

Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright © 2014 by OpenText Corporation. Trademarks or registered trademarks of OpenText Corporation. This list is not exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved.

Eliminate the Risk of Exchanging Digital

Content with Secure Managed File Transfer for

eDOCS Users Webinar

The “Eliminate the Risk of Exchanging Digital Content with Secure Managed File

Transfer for eDOCS Users” presentation that was held as part of the ILTA eDOCS Webinar series on March 10, 2015 had several questions asked during the presentation, this document is a response to the questions asked and also the ones that were not covered during the presentation due to time constraints.

(4)

4

1. Can the documents be transferred to eDOCS RM as a record

if this is required?

Yes, at the time the document is saved to eDOCS it will use the profile form you have specified. If that form contains records information, then you may include that.

2. Can you use a "hybrid" approach to OpenText Secure MFT-

Cloud for the UK office and on-prem for U.S. locations and

have administration sync between the two if desired or

necessary?

It is not currently an option to synchronize the administration between on-prem and OpenText Secure Cloud servers.

3. Are audit trail reports available from a central location and not

in individual email accounts?

In addition to the notification emails that the system sends to the sender announcing various send and receives events pertaining to a particular transaction, Secure MFT also provides a web administration console, in which administrators can access the audit log.

4. What type of audit reports are available?

Secure MFT records all system, user, and file-related activities in the audit log. Administrators can easily filter the log by user, transaction, or file.

5. Can a canary in a coal mine alert be setup so that an email

alert goes to an administrator if a large volume of files over "X"

is transferred?

Not from Secure MFT, but there are other options to monitor the eDOCS DM repository and send an alert. Guardian for eDOCS will accomplish this from Wertheim Global Solutions.

6. Can you please explain the authentication process when it

comes to our clients approving access for their recipients

being able to download the secure files? How are those

external recipients able to manage and download the files?

(5)

5

Secure MFT relies on OpenText Directory Services to handle authentication, and it can be configured to simultaneously support internal user authentication against the enterprise directory service, such as Active Directory, and external user authentication against the OTDS user database, which is separately maintained. External users can be invited to the Secure MFT service and validated by administrators before they are allowed to use the service, and their user accounts are stored in the OTDS user database, separated from the internal directory service. Recipients receive emails from Secure MFT with links pointing to files that are stored in the Secure MFT server. Secure MFT supports both anonymous and secured download, depending on the configuration of the Server, and user’s preferences. If the secured download option is enforced, all recipients are required to register and authenticate before they can download files.

(6)

6

About OpenText

OpenText is the world’s largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit www.opentext.com.

Session Questions and Responses

Product:

Version:

Topic:

Audience:

Updated:

Secure MFT

4.3

Webinar Questions

ILTA

March 10, 2015

ILTA - Eliminate the Risk of Exchanging Digital Content with

Secure Managed File Transfer for eDOCS Users

Session Questions and Responses

Contents

Eliminate the Risk of Exchanging Digital

Content with Secure Managed File Transfer for

eDOCS Users Webinar

1. Can the documents be transferred to eDOCS RM as a record

if this is required?

2. Can you use a "hybrid" approach to OpenText Secure MFT-

Cloud for the UK office and on-prem for U.S. locations and

have administration sync between the two if desired or

necessary?

3. Are audit trail reports available from a central location and not

in individual email accounts?

4. What type of audit reports are available?

5. Can a canary in a coal mine alert be setup so that an email

alert goes to an administrator if a large volume of files over "X"

is transferred?

6. Can you please explain the authentication process when it

comes to our clients approving access for their recipients

being able to download the secure files? How are those

external recipients able to manage and download the files?

About OpenText