CURRENT RESEARCH INTERESTS

West Virginia University 208 Armstrong Hall PO Box 6293 Morgantown, WV 26506 304-293-3905, ext. 3434 [email protected] www.linkedin.com/in/casey-michael-stratton

EDUCATION

West Virginia University

Emphases: Instructional Communication, Organizational Communication Methodology: Quantitative & Qualitative

Current Advisor: Dr. Alan K. Goodboy

M.A., Communication Studies 2017-2019

Missouri State University

Emphasis: Organizational Communication Advisor: Dr. Stephen Spates

Seminar title: Survival in the Workplace: A Critical Study on Organizational Culture

Graduate Certificate in Conflict & Dispute Resolution 2017-2019

Missouri State University

Advisor: Dr. Charlene A. Berquist

Project title: Conflict Resolution: A Leadership Approach

B.A., Communication Studies 2011-2016

Weber State University

Emphasis: Interpersonal and Family Communication Advisor: Dr. Rebecca Johns

Senior Research Project: Organizational Culture and the Effect it has on Employee

Satisfaction and Customer Care

CURRENT RESEARCH INTERESTS

Student Motivation, Classroom Management, Assessment, Organizational Culture, Organizational Leadership, Employee Socialization, Spiritual Communication

CURRENT TEACHING INTERESTS

Organizational Communication, Persuasive Communication, Communication Theory, Intercultural Communication, Communication Research Methods

TEACHING

Graduate Teaching Assistant (Primary Instructor) 2020-Present

West Virginia University

COMM 404: Persuasion (Primary Instructor, Spring 2021)

An examination of persuasion in communication contexts. Dominant persuasive theories and subsequent research are critically analyzed to understand attitudes, beliefs, and behaviors in social communication.

• Spring 2021-Designed and taught a new course experience with a focus on students becoming subject-matter experts for specific persuasive theories. Students integrated their assigned theory into a variety of course assessments, eventually summarizing their findings in a portfolio tailored to a future career.

COMM 104: Public Communication (Primary Instructor, Spring 2021, Fall 2020)

Instruction on how public communication is created, received, and critically analyzed. Emphasizes rhetorical communication, speech development, critical thinking, audience analysis, and ethical communication practices.

• Fall 2020

o 160 students

o Delivery: In-person, online synchronous and asynchronous (Hybrid) o Adapted lecture content to evaluate political communication messages in

the wake of the 2020 presidential elections and COVID-19. • Spring 2021

o Delivery: Online synchronous

o Applied lecture content to critically analyze rhetorical appeals in social media content.

Course Administrator 2021-Present

West Virginia University

COMM 104: Public Communication

Manage multiple sections of the large lecture course (50-175 students per

section). Duties include monitoring course progress, adapting course curriculum, and leading fellow graduate students, faculty, and staff.

Professional Training and Development 2016-2020

CONFERENCE ACTIVITY

Papers

Stratton, C. M. (2019, November 15). Survival in the workplace: A critical study on

organizational culture. Paper presented to the Organizational Communication Interest

Group at the meeting of the National Communication Association, Baltimore, MD.

Stratton, C. M. (2018, November 7). Practice what you preach. Paper presented at the annual

meeting of the Religious Communication Association, Salt Lake City, UT.

Stratton, C. M. (2016, April 7). Organizational culture and the effect it has on employee

satisfaction and customer care. Research presented at the National Conference of

Undergraduate Research, Asheville, NC.

Teaching Presentations

Stratton, C. M. (2020, November). Oasis of conflict: A simulation demonstrating how conflict is

incited. Presentation to the G.I.F.T.S. Interest Group at the meeting of the National

Communication Association, Indianapolis, IN (Virtual Event).

Stratton, C. M. (2020, October 17). Teams in TEAMS: Driving classroom productivity and

bolstering small group communication. Presentation at the meeting of the Florida

Communication Association (Virtual Event).

PROFESSIONAL PROJECTS

Dollar Financial Group 2017-2019

In conjunction with Missouri State University

Conflict Resolution: A Leadership Approach (2019)

A development program about conflict management and mediation approaches.

Working with Generation XYZ (2018)

A diversity training initiative created to understand multi-generational differences.

Improving Organizational Culture through Management Practices (2017-2018)

A multi-month development initiative for management, derived from best leadership practices from Organizational Communication literature.

Collections Leadership University (2017-2018)

Three-month leadership development program derived from theories and research in Organizational, Interpersonal, and Small Group Communication.

PROFESSIONAL EXPERIENCE

Zions Bank 2019-2020

Salt Lake City, UT

Strategy and Design Lead, Retail Trainer

Responsibilities: Strategize, research, design, and facilitate training programs for 124

bank branches throughout Utah and Idaho.

Notable Accomplishments:

• Redesigned onboarding and training program for front-line employees and new managers, resulting in 30% boost in production efficiency.

• Redesigned 12 Retail Training programs to include effective pedagogical methods to increase learning transfer and learner satisfaction (70% increase). Virtual pedagogical methods later implemented in the Bancorporation.

• Managed team efforts to design a robust product training program (156 learning activities), initiating an autonomous learning culture.

• Lead design efforts for a 5-month learning reinforcement experience to enhance consultative selling skills, in partnership with Impact Performance Group, Inc. • Created training certification programs, management courses based on

organizational communication research, and employee socialization processes.

Dollar Financial Group 2016-2019

Salt Lake City, UT; Malvern, PA; Victoria, BC; Toronto, ON Strategy, Delivery & Design Lead; Training Specialist

Responsibilities: Strategize, research, design, and facilitate training programs for contact

centers throughout North America (PA, UT, FL, BC, ON).

Notable Accomplishments:

• Lead design and delivery efforts to research and create a Contact Center New Hire Training program with 165 learning activities for 22 roles.

• Researched for, designed, and facilitated programs for the company’s new online lending business (50 million in assets, 2019).

• Lead training strategy for a large contact center consolidation, including the transition of 9 major Canadian job functions. Collaborated with leadership to open a new contact center in Malvern, PA.

• Designed and facilitated 15 new training programs, taught 27 new hire classes (2-5 weeks in length, 120+ learners), and partnered with HR to improve employees’ socialization and onboarding experience.

GRADUATE COURSES TAKEN

West Virginia University 2020-Present

COMM 700: Survey of Human Communication Research COMM 701: Graduate Research Methods (Quantitative) COMM 706: Advanced Organizational Communication COMM 712: Communication Measurement

COMM 719: Advanced Instructional Communication

COMM 790: Teaching Practicum (Course Development, Assessment Techniques) COMM 796: Graduate Seminar (Professional Development)

SCF 615: Qualitative Research Methods

Missouri State University 2017-2019

COMM 611: Conflict and Communication

COMM 617: Communication and Diversity in the Workplace COMM 621: Communication, Mediation, and Negotiation COMM 701: Introduction to Graduate Studies

COMM 702: Theory and Research in Communication COMM 706: Rhetorical Theory

COMM 712: Quantitative Research Methods COMM 718: Applied Research Methods (Surveys) COMM 732: Small Group Communication

COMM 736: Organizational Communication COMM 794: Conflict Internship (Special Project) COMM 797: Intercultural Communication Seminar

PROFESSIONAL DEVELOPMENT

Improving Assessments and Assignments to Increase Equity, Instructors: Karen

Singer-Freeman, Harriet Hobbs, and Christine Robinson (October 2020)

Training on creating assessment techniques that decrease equity gaps by increasing inclusive content and utility value.

Rubrics for Assessing Student Learning, Instructor: Linda Suskie (October 2020)

Training on how to create effective and equitable analytical rubrics and activities

Fall Hybrid Teaching Institute, West Virginia University (August 2020)

Instructional program on utilizing online facilitative tools to drive student engagement and complement backward design tactics.

The Outstanding Graduate of the Department of Communication (Weber State University, 2016)

COMMUNITY SERVICE

Terrace Plaza Playhouse 2016-2020

Ogden, UT

Director of Marketing

City of Magna 2019-2020

Magna, UT

Emergency Preparation Coordinator

PROFESSIONAL MEMBERSHIPS

National Communication Association (Member) Eastern Communication Association (Member)