SFS CVT 9
Replenish automated teller machines (ATMs)
Overview
This NOS sets out the skills, knowledge and understanding for you to replenish automated teller machines (ATMs).The NOS covers the following activities: 1. Prepare to carry out ATM replenishment 2. Carry out secure cash replenishment service
SFS CVT9 – Replenish automated teller machines (ATMs) 2
Performance
criteria
You must be able to:
Prepare to carry out ATM replenishment
P1 obtain sufficient relevant information of the days schedule for ATM replenishment
P2 ensure that you have sufficient stocks of documentation supplies and equipment required for the days duty
P3 wear relevant items of personal protective equipment properly adjusted P4 ensure that you have the required identification documentation before
leaving the depot
P5 resolve any preparation problems that are within the limits of your authority and responsibility
P6 report any preparation problems that you cannot deal with, in accordance with your company procedures
You must be able to:
Carry out secure cash replenishment service
P7 use appropriate safety and security equipment for the ATM
replenishment service, in accordance with your company procedures
P8 comply with your company procedures relating to the maximum values
that can be transferred to or from vehicles
P9 maintain communication with colleagues, departments and third parties, as appropriate, during the ATM replenishment service, complying with your approved company procedures
P10 maintain vigilance at all times, reporting any suspicious activity in line with your company procedures
P11 use safe manual handling methods at all times
P12 operate security systems at customer premises, to ensure safety and security at all times during and after the replenishment service P13 carry out the required replenishment service according to your
schedule
P14 carry out the ATM replenishment service safely, efficiently and
effectively, in order to minimise risk to self, others and the consignment P15 resolve operational problems with ATMs that are within the limits of
your responsibility, authority and capability, and in line with company procedures
P16 provide required data from ATMs in accordance with customer requirements and your company procedures
P17 record and report any discrepancies identified during replenishment service using approved documentation and your company procedures P18 remove, and store securely, any surplus items from ATMs
P19 carry out replacement of ATM consumables when required
P20 ensure the operational effectiveness of ATMs prior to leaving customer’s premises
SFS CVT 9
Replenish automated teller machines (ATMs)
Knowledge and
understanding
You need to know and understand:Prepare to carry out ATM replenishment
K1 what documentation is required by your company and the relevant financial institution
K2 what items of personal protective equipment you are required to wear, your company procedures for obtaining these items and correct way in which this clothing is worn and adjusted
K3 the supplies that may be required during the ATM replenishment service and how to obtain these supplies
K4 what identification documentation you are required to carry and what action you should take if you do not have any of these documents
K5 your company procedures for reporting problems, and to whom you
should report problems with preparations
SFS CVT9 – Replenish automated teller machines (ATMs) 4
You need to know and understand:
Carry out secure cash replenishment service
K7 what items of safety and security equipment should be used when transferring items to or from the vehicle
K8 how to use the equipment and what action you should take if the equipment does not function correctly
K9 your company procedures relating to insurance limits and maximum values that can be transferred to or from vehicles
K10 what items of personal protective equipment you should wear, both inside and outside vehicles
K11 how to ensure that personal protective equipment is properly adjusted in order to maintain your safety and security
K12 what sort of activity might be considered to be suspicious, and what action you should take if you think that people are acting suspiciously K13 how to communicate with colleagues during collections or deliveries K14 how to use communication equipment, and what action you should take
if communication equipment does not function correctly K15 how to lift and handle goods safely
K16 the functions and features of security systems and alarms at customer’s premises
K17 how to arm and disarm security systems and alarms
K18 the different types of cash replenishment service required by customers K19 the process for loading cassettes into ATMs, and the identification
process used by your company and the customer to identify the denomination of notes in cassettes
K20 what action you should take if you identify discrepancies when carrying out the cash replenishment service
K21 what information you may be required to produce and who should be in receipt of this information
K22 the limits of your authority and responsibility to resolve operational problems
K23 the process for reporting problems that fall outside your authority and responsibility
K24 the process for dealing with items removed from ATMs, i.e. how to store items securely, where items should be returned to
K25 how to ensure that ATMs are functioning correctly, and what action you should take if there are problems with machines
SFS CVT 9
Replenish automated teller machines (ATMs)
Glossary
In these National Occupational Standards:relevant information can be: schedules, locations, type of service, financial
institutions, contact details, special instructions
safety and security equipment: secure carrying containers, ATM keys,
personal protective equipment, communication equipment
maximum values are: insurance limits, pavement limits
replenishment service includes: add cash service, cash exchange service,
de-cash
operational problems could be: paper jam, card reader fault discrepancies: broken seals, missing seals, changed seals
SFS CVT9 – Replenish automated teller machines (ATMs) 6
Developed by
Skills for SecurityVersion number
1Date approved
March 2012Indicative review
date
March 2014Validity
CurrentStatus
OriginalOriginating
organisation
Skills for Security
Original URN
SFS CVT 9Relevant
occupations
Elementary Occupations; Elementary Security Occupations
