ENABLING REAL-TIME BUSINESS WITH SAP HANA IN THE CLOUD

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ENABLING REAL-TIME BUSINESS

WITH SAP HANA IN THE CLOUD

Lynn McLean

VP, Unified Compute Platform (UCP) Sales, HDS

Mark Lenke

Global Managing Partner Big Data & Analytics, CSC

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2

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HDS Is Creating Repeatable Solutions

Common Advanced Analytics Foundation

Results and

Analysis and

Ingest Data

Store, Manage,

AUTOMOTIVE Connected Car PUBLIC SAFETY Connected Intelligence HEALTHCARE Clinical Data Exchange BUSINESS/IT ANALYTICS Conn. Machines TELCO Real-Time Analytics

OIL & GAS Connected

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Common Advanced Analytics Platform

One

Platform for All Big Data Solutions

It’s less about Aqua and more about the solutions

AUTOMOTIVE Telematics & Connected Car SURVEILLANCE Connected Intelligence HEALTHCARE Clinical Data Exchange MACHINE-TO-MACHINE Analytics TELCO Real-Time Analytics I

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Today’s Challenges Require a New IT Operating Model

Highly Competitive Market

New Competition

Unexpected, Younger, Agile

Client

Improved Cost Control and Margins Greater Flexibility Faster Time to Market Heightened Security Changing Expectations Pace of Technology Change

Urgent Business Demands

Aging apps;

complex and costly infrastructure Slow application release cycles Constant IT resource delays Lack of IT innovation with “80/20” budgets Current IT Operating Models

And IT ...

Just Can’t Keep Up

A flexible, efficient application-centric hybrid cloud ecosystem

that supports SAP core business applications and big data analytics

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Real-time decision making

• Challenge for real-time decision making is obtaining content

• Example:

–

Production planning based on manufacturing line activity and supply chain measures

• STEP 1 Collecting supply chain measures (hours spent/available, RM, WIP, FG): consistency, availability, quality

• STEP 2 establishing quality budgeting process (neither bottoms-up nor top-down are best practice)

* Wall Street Journal

– Compilation of capital spend for evaluation of

investment options for customer projects

• The Holy Grail: Agreement on definition of Customer;

Agreement on definition of Capital; Tracking of special projects

– Profiling for new hire candidates and pay raise

determination *

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Enable innovative applications

• Event Integration with ERP

• Leading Indicators

• Predictive Analytics

–

Integrating predictive engine, in-memory,

linking with operational reporting to support

• Customer Service

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CSC Cloud IU for SAP



Platform, operations, and service

optimized for an SAP environment

in a pay-as-you-go service



Modular design and service

catalog enable customer choices

for SAP management options and

professional services



Choice of Private, Virtual Private or

Leverage Cloud Models



HANA support for HA

production, Test/QA or

HANA ERP



Powered by HDS servers

and storage

Reliable, Secure Delivery of SAP Basis Support and Cloud Infrastructure V irtu al L and sca p e Management and Reporting Provisioning Basis Support Backup

Application and Database Operating Systems Antivirus Monitoring Patching Basic Compute Storage CPUs Memory

SAP Support Team

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International Leader in Electronics and Information Technologies

Elapsed Time Comparisons

20 10 40 80 5 5 5 5 DR Failover Test System Refresh System Clone Landscape Clone

Elapsed Time in Days

Cloud IU for SAP

Traditional Infrastructure

Total Effort Comparisons

50 15 20 90 7 4 2 10 DR Failover Test System Refresh System Clone Landscape Clone

Total Effort in Days

Cloud IU for SAP

Traditional Infrastructure

• Implement Cloud IU for SAP deployed

on CSC’s private cloud

• CSC delivers management support

through the application layer and

surrounds applications with our holistic

defense-in-depth security framework

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Unified Compute Platform (UCP) - One Platform for All

Hitachi

UCP

Compute Blades

Hypervisor

IP and SAN Networks

Storage plus DR & Backup

Oracle

Database

Microsoft

Exchange

Server

Microsoft

SQL Server

SAP ERP

Citrix

XenDesktop

VMware

Horizon View

Microsoft

Sharepoint

SAP HANA

Bare Metal OS

Infras

tructur

e

Orches

trat

io

n

Service Orchestration

Integrated with ISV Software

and single point of Support

High Resilience, Scale, Performance and Automation for higher ROI

Reference Architecture

for ISV Software

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Hitachi Unified Compute Platform (UCP)

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Advanced Analytics – New Capabilities

HANA Side Car

• Visual Analytics for MRP (Real-time INSIGHT)

– Visualize large amounts of data in real time (Always displays "live”)

– Deliver faster time to insight in a repeatable, self-service way

– Maximize business knowledge with a combination of big picture insights and granular details

– Accelerate decision making with immediate, fact-based answers to complex business questions

• Predictive Analytics for MRP (Real-time

FORESIGHT)

– HANA's (in-built) PAL library provides the flexibility to perform predictive analysis based on large datasets in real-time

Graduate from Real-time INSIGHT to Real-time FORESIGHT

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Use-Cases which Benefit from In-Memory Computing

Use Case

Solution and Architecture

Supply Chain: Lot Traceability, Capacity Utilization, High intensity user activity or high volume crunching or complex algorithms

Division, Corporate KPI’s; Audit/ Revenue Recognition Exploits where aggregation is necessary with Columnar storage

Advanced planning and Optimization: Risk / Compliance Real-time and stored only once; data marts and data aggregations take up space and take time to refresh Historical comparison; Customer 360: Big Data (social

content, Sensor data capture)

Current (hot), Recent (warm), History (cold) – good strategy Customer Segmenting, Retention Risk analysis, Predictive

Maintenance,

Move away from SAS and into R and run in-database; text analytics; unstructured data co-query

Reduce the footprint putting apps more to work with less databases

Less duplication of data, simplified analysis – reusable code (for aggregates upon aggregates)

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BW on HANA and Call Center Process Acceleration

• Increase productivity in Call center reducing Average Response with substantial cost reduction

• Improve measurement of performance and business KPIs

• Accelerate SAP BW Performance and reduce current cost by adopting a hybrid Sybase IQ – HANA platform for SAP BW.

• Design accelerated HANA Database to provide real time response to attendance processes in a non-intrusive architecture, without disruption of

transaction systems

• 16% productivity increase in all call center operation for AES

• Refactoring of current SAP BW,

• Design and implementation of hybrid HANA + Sybase IQ Platform

• Migration of current BW Content

• SAP Consulting was subcontracted by CSC for Quality Assurance purposes

Challenge

Solution

One of the largest utilities company in Brazil.

• 6 million customers

• +20 largest cities in São Paulo State

• + 1.200.000 calls per month (call Center)

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CSC HANA References

• MEWA

– PoC for a Combined Upgrade and Migration from

SAP BW 7.0 on Oracle 10.2 to SAP BW 7.3 on HANA 1.0 SP6

• CSC

– Implementation and Configuration of CSC‘s Predictive Solutions

ICR and SMO on HANA with R, BODS 4.0 and BOBJ dashboard

– Implementation and Configuration of SAP rapid deployment solution

operational sales for HANA with a backend system SAP ERP 6.0 EHP6, SAP LT Replication Server 2.0, BOBJ dashboard and mobile connection

• Grundfos

– SAP HANA BW on HANA assessment for the migration of

• US Army

– Active implementation migrating US Army data to SAP HANA. Includes hardened environment, BW on HANA, and

Adaptive Analytical App solutions

– SAP HANA BW on HANA assessment for the migration of

• Verizon

– HANA implementation to support Finance, Operations & Supply Chain reporting

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