• No results found

Detailed Project Report. for. ERP based e-governance at. Pune Municipal Corporation

N/A
N/A
Protected

Academic year: 2021

Share "Detailed Project Report. for. ERP based e-governance at. Pune Municipal Corporation"

Copied!
143
0
0

Loading.... (view fulltext now)

Full text

(1)

Detailed Project Report

for

ERP based e-Governance at

Pune Municipal Corporation

Pune Municipal

Corporation

(2)

Table of contents

GLOSSARY OF TERMS ... 4

EXECUTIVE SUMMARY ... 5

1. Sector Background Context and Broad Project Rationale ... 6

1.1 Other Projects under JNNURM ... 6

1.2 Existing e-Governance projects ... 6

1.3 Project Rationale ... 8

1.4 Project Approach ... 9

2. Project Definition and Salient Design Features ... 10

2.1 Project Definition ... 10

2.2 Broad Scope ... 10

2.3 Salient Features of the Proposed e-Governance Application ... 12

3. Project Scope in Detail ... 13

3.1 MIS ... 13

3.1.1 Birth & Death department ... 13

3.1.2 Property Tax Department ... 18

3.1.3 Water Supply Department ... 25

3.1.4 Grievance information system ... 31

3.1.5 Building Permission Department... 33

3.1.6 E- Procurement ... 38

3.1.7 Project systems Department ... 40

3.1.8 Food & Market Licenses ... 45

3.1.9 Solid waste Management ... 49

3.1.10 Fleet Management ... 51

3.1.11 Accounts Department ... 56

3.1.12 Establishment Department ... 60

3.1.13 Employee self service module ... 70

3.1.14 Web portal Module ... 72

3.1.15 Citizen service centre module ... 75

3.1.16 DMS and Workflow Management module... 79

3.1.17 Welfare scheme module ... 82

3.1.18 Hospital management ... 83

3.1.19 Asset management Department ... 87

3.1.20 Land and Estate management ... 90

3.1.21 Material management Department ... 92

3.1.22 Residence ID ... 95

3.1.23 Legal Department ... 96

3.1.24 Municipal Secretary ... 99

3.1.25 Audit Department Module ... 101

3.2 GIS ... 102

4. Implementation Methodology ... 105

4.1 Proposed Solution Architecture ... 105

(3)

4.3 Implementation Approach ... 111

4.4 Implementation Schedule ... 112

4.5 Key Challenges / Risks ... 112

4.6 Capacity Building ... 113

4.7 Change Management ... 113

5. Cost Estimates ... 114

5.1 Server Infrastructure Costs ... 114

5.2 MIS ... 115

5.3 GIS ... 115

5.4 Other Costs ... 115

5.5 Total Capital Cost ... 116

5.6 Operational Expenditure (Per Year) ... 116

5.7 Year-wise Break-up of Project Costs ... 116

5.8 Project Financing Structuring……….……… ……….112

6. Benefits Envisaged and Assessment Framework ... 119

6.1 Benefits envisaged from the project ... 119

6.2 Assessment Framework ... 123

Annexure I : Business Process Re-engineering being undertaken at PMC as a part of the project ... 126

Annexure II : Analysis of Existing Modules at PMC ... 129

(4)

GLOSSARY OF TERMS

Sr. No. Acronym Full Form

1 BOOT Build-Operate-Own-Transfer 2 CAPEX Capital Expenditure

3 CPU Central Processing Unit 4 DPR Detailed Project Report

5 GIS Geographic Information System 6 GoI Government of India

7 GoM Government of Maharashtra

8 ICT Information and communication Technology 9 ISP Internal Rate of Return

10 IT Information Technology

11 JNNURM Jawaharlal Nehru National Urban Renewal Mission

12 LAN Local Area Network 13 NPV Net Present Value 14 NSG National Steering Group 15 O&M Operation and Maintenance 16 OPEX Operating Expenditure 17 OS Operating System 18 PC Personal Computer

19 PMC Pune Municipal Corporation 20 PPP Public Private Partnership 21 RFP Request for Proposal 22 SI Systems Integrator 23 TAG Technical Advisory Group 24 ULB Urban Local Body

(5)

EXECUTIVE SUMMARY

The National e-Governance Plan (NeGP) approved by the Government of India includes many high impact e-Governance initiatives and projects that have been identified as Mission Mode Projects (MMP’s). One such MMP focuses on e-Governance at Municipalities. Ministry of Urban Development (MoUD), has announced the scheme to assist the e-Governance projects at Urban Local Bodies in 35 cities with population of above 10 lakh as per 2001 census and would be implemented as a part of JNNURM. The present document is a Detailed Project Report for the e-Governance Project at Pune Municipal Corporation and has been prepared as per the guidelines published by Govt. of India (GoI) for the above mentioned scheme.

PMC’s Vision (as articulated in the CDP)

“An economically vibrant and sustainable city with diverse opportunities and rich culture; where all citizens enjoy a safe and liveable environment with good connectivity”

PMC’s Mission (as articulated in the CDP)

“Commitment to being the principal facilitator and provider of services through dedication to achieve excellence in civic amenities’ provision and a Responsive, Accountable, Modern, Simple, and Transparent Administration”.

PMC believes that e-Governance is an opportunity to transform the corporation’s commitment to be citizen centric, provide cost-effective services and enhance governance through improved access to accurate information and transparent and responsive democratic institutions. Thus e-Governance is no longer an experiment in administrative reform but a permanent part of the governing process. For both government organizations and citizens, its advantages are far reaching in comparison to investment in establishing e-governance.

This document covers detail scope of the proposed e-Governance project, the cost estimates and Project Management Strategy.

(6)

1. Sector Background Context and Broad Project Rationale

Pune Municipal Corporation (PMC) is one of the largest and leading Urban Local Governance Body in Maharashtra. It is committed to provide transparent, accountable and efficient local governance through the use of modern technologies especially in management and administration fields. It has decided to embrace Information Technology in the form of e-Governance as a tool towards this goal.

PMC covers an area of over about 237 Square Kilometres, catering to the civic needs of over 25 lakh citizens. Most of the functions carried out by this Corporation are service oriented, and have been already computerized to larger extent as mentioned under section 2 of this document. There are 144 wards and 42 Citizen Facilitation Centres (CFC’s) across Pune through which various services are rendered to the citizens. Better IT systems are required to integrate all the workflows seamlessly for a faster and efficient service to the citizens, employees, administrators and compotators.

1.1 Other Projects under JNNURM

Sr.

No. Project Title

Sharing of Project Cost (in lakhs)

GoI State PMC

1

Augmentation up gradation of sewage treatment plant and pumping station in city of Pune

1076.6 430.65 645.97

2 Renewal & Management of sewerage of

drainage disposal system in Pune 1222.25 488.9 733.35

3

Construction & Improvement of Drains to Prevent contamination of natural water bodies & development of heritage site along in Pune.

1249.5 499.8 749.7

4 Road network & urban transport- BRT-Pilot 2337 934.8 1401.75 5 BRTS (Development & Infrastructure for

Commonwealth Youth Games 2008) 13258.13 5303.25 7954.88 Bus Rapid Transit (Phase-I) for Pune City 11903.85 4761.54 7142.33

6 Subways On Baner Road 90.75 36.3 54.45

7 Sangamwadi Approach Road 97.75 39.1 58.65

8 Construction of Subways (4nos) on Nagar Road 82.63 33.05 49.58

Total 31318.46 12527.39 18790.66

Grand Total 62636.51

1.2 Existing e-Governance projects

Pune Municipal Corporation (PMC) has always been on the forefront of ICT enablement of services and departments to render faster and more efficient services to the citizens. PMC is truly on its way to become a

(7)

complete e-Governed Urban Local Body in the country. Some of the unique initiatives of PMC are –

Registration of Births and Deaths: Birth and Death registration is already computerized. Online registration facilities are available and computerized certificates are being issued to citizens.

Public Grievance Redressal: As part of interactive web portal of PMC grievance readdressal system already in place.

Property Tax Management: Property tax database is computerized and demand notes are issued by this database. Property tax dues are regularly updated online. Property tax payments and collection is also facilitated through ICICI Infinity Internet gateway.

Municipal Accounting System: The present Cash based Double Entry accounting system is already computerized. This system is proposed to be converted to computerized Double Entry Accrual System on an ERP platform and the process for the same is already initiated.

E-Procurement: Interactive website for information on tenders of all departments is in place.

Personal Management: Payroll & Pension System is already commissioned This includes Biometric Time & Attendance System .The system is currently being integrated with the payroll system.

Payment of Property Tax, Utility Bills and Management of Utilities that come under the ULBs Online windows for payment of Property Tax & Water Bills have been initiated from the Head Qtrs., zonal offices & Citizen Facilitation Centers of the PMC.

Building Plan Approval: Building plan permission process is fully automated and made available online on the interactive website of PMC.

G.I.S.: GIS based property tax reforms are planned to be implemented

Unwire Pune : PMC is one of the first governance bodies in the country to launch a project for providing Wi-Fi connectivity across the city. Through this initiative “Unwire Pune”, Pune Municipal Corporation (PMC) proposes to deliver a solution to the citizens, businesses and academic institutions to enable to seamlessly connect to the internet in a relatively easy manner. As much as providing basic facilities such as drinking water supply, sewerage, power, roads etc, PMC would like to provide basic IT infrastructure such as stable internet connectivity to its citizens and also

(8)

offer compelling business and cost models to attract and sustain major ISP businesses in Pune.

1.3 Project Rationale

Looking at the challenges faced due to rapid growth of Pune city, there is increasing need to have a comprehensive, integrated, ERP based e-Governance model. Such a system will also help administration to adhere to the reforms agenda set by PMC in it’s CDP. This reform agenda is given below:

 Promote people centric administration : Common citizens should get the benefits of the system of accurate billing. Corruption should be avoided.

 Move from process accountability to productivity accountability and from transactional to transformative governance : The process is computerized to increase productivity. Each department of the corporation has reports giving exact statistics of how accountability is achieved through the system.

 Reduce delays and ensure promptness in delivery of services : Computerization would ensure timely delivery of accurate service.  e-Administration : Improve administrative processes by cutting cost,

(9)

bodies and creating empowerment E-Citizen and E–Services: Connect citizens to the local government by talking to citizens and supporting accountability, by listening to citizens and supporting democracy and by improving public services.

 Citizen Centric Organisation : PMC has taken a lead in e-governance projects. Presently it has displayed a true citizen centric project through Citizen Facilitation centres. PMC would like to augment this citizen centricity by providing many more services at different service delivery channels.

1.4 Project Approach

In order to implement a comprehensive, integrated, ERP based e-Governance model, PMC, through an open tender appointed M/s. PricewaterhouseCoopers Pvt. Ltd. (PwC) as the Project Management Consultant. Tasks undertaken by PwC are given below :

 Detail study of the PMC departments and preparation of AS-IS document

 Preparation of Functionality Scope for the To-Be processes in consultation with the department.

 Objective Analysis of the existing e-Governance solutions at PMC. Details of this analysis is given in Annexure II. As per this analysis, it is recommended to continue with AutoDCR and Octroi Software while other software needs to be replaced by functionally and technically superior software. The current software, although work satisfactorily in isolation, it will be difficult to integrate them with the proposed ERP based e-Governance model. However, PMC has taken steps to ensure that the valuable data generated by these systems gets appropriately used.

 PMC now intends to publish open tenders to identify the Systems Integrator to supply, implement and support the comprehensive e-Governance system. Detail scope of these tenders and the project timelines is given in the following sections.

(10)

2. Project Definition and Salient Design Features

2.1 Project Definition

The objective of the current project is to provide efficient services to citizens, administrators and comparators by implementing ERP Based Solutions to enable PMC’s processes and workflows. Key objectives of this project are as follows:

 Improve the quality of Citizen Service Delivery System and offer these services with optimal effectiveness and transparency.

 Allow data sharing across different departments, thus bringing about the efficiency in administration functioning.

 Facilitate the decision making process of top management by furnishing the right information at right time.

 Help different departments to improve their revenue collection efficiency.

 Harness the use of technology to create sense of achievement amongst employees and citizens

2.2 Broad Scope

The project can be broadly divided in 4 sub-sections as given below : A] Management Information System (MIS)

MIS is envisaged to undertake Enterprise Wide Resource Planning approach, enabling PMC to use various data in most optimal way and provide services to citizens in efficient and effective manner. Various functional modules to be covered under MIS are given below:

a) Birth & Death Department Module b) Property Tax Department Module c) Water Department Module

d) Grievance Information System e) Building Permission Module f) e-Procurement Module g) Project Systems

h) Licenses (Food & Market) Department Module i) Solid Waste Management Module

j) Fleet Management System k) Accounts Module

l) Human Resource Management System m) Employee Self Service Module

n) Web Portal

o) Citizen Service Center Module

(11)

q) Welfare Schemes Module r) Hospital Management System s) Asset Management System

t) Land and Estate Management Module u) Material Management System

v) Resident ID Registration Module w) Legal Module

x) Municipal Secretary Department Module y) Audit Department Module

B] Geographical Information System (GIS)

GIS is a boon for urban managers and can be used to bring in much needed effectiveness in city planning and it’s management. Main aim envisaged while planning GIS at PMC is the creation of decision support system to assist the administration in effective management of the Urban Local Body.

Broad Scope of GIS Project is given below :  Supply and maintenance of GIS Platform

 Customised GIS Application (to integrate Spatial information with the proposed MIS)

 Creation of geo-spatial data on Buildings, Water Drainage, Roads, Sewerage, and other Public utilities

 Procurement of Satellite Image of 0.6 meter resolution and creation of final up-to-date base map of PMC.

C] Other IT Applications

In order to support the proposed MIS and GIS applications, various other IT Management solutions are required. The list of such requirements is given below :

a. RDBMS

b. Application Server for MIS c. Application Server for GIS d. Web Server

D] Server Side Infrastructure

Along with IT Management Applications specified in above section, PMC would also require the basic Server Side Infrastructure to host various Applications. List of such Infrastructure Components is given below :

a. Database Server b. Application Servers c. Web Servers

(12)

2.3 Salient Features of the Proposed e-Governance Application A] Citizen Interface features

The proposed system is expected to establish an extremely smooth citizen interface. The focus has to been on maximizing the citizen convenience in availing various services of PMC and obtaining them with speed and certainty.

Certain design features with reference to Citizen Interface are described below:

a. Simplification of the Application Forms : Application forms for all the citizen services will be simplified and will have common design. These will be available even on PMC Web Portal for citizens to fill them up and submit electronically.

b. Multiple Channels for Service Delivery : Citizen will be able to avail various PMC services through multiple channels as listed below:

i. Online Portal

ii. Un-manned KIOSKs

iii Agents appointed by PMC (Internet Cafes, CSCs, etc.) ii. Citizen Facilitation Centres

B] Integrated Application Software

PMC intends to implement the holistic and integrated e-Governance system. Different modules need to be seamlessly integrated with Accounts and other modules so that data duplication doesn’t happen and PMC is able to build strong foundation for decision support system. PMC thus has planned for ERP based Application Software.

C] Scalable Application Design

The Project will mark beginning towards building Information Base for tomorrow’s hi-tech Pune. It is thus imperative that the Application Software has the capability to scale up to tomorrow’s requirements like given below :

 Managing the entire Property Life Cycle (Data Collaboration between various govt. departmental systems right from Land Records Department, Registration Department, Building Permission Department, Property Tax Department, Water Department, Licenses Department, Electricity Department, etc.).  Maintaining Information on Citizen Life Cycle (Right from Birth to

Marriage, Health, Education, Driving License, Interactions with PMC, Death)

(13)

3. Project Scope in Detail

Entire Software Application is being divided into two broad categories – MIS and GIS. MIS will cover entire e-Governance System except for GIS. Reason for separating GIS from other systems is that it is a specialized field and competition will get restricted if PMC decides to procure the services for both these systems from a single Systems Integrator.

3.1 MIS

3.1.1 Birth & Death department Introduction

Health department takes care of the health in general of the people within the corporation limits. The department runs many health schemes like D.P.T., Polio, Measles and other deceases. Most important customer centric process the department has is the registration of Birth and death of the citizens. Also department has the responsibility of issuing the food licenses.

Birth & Death department objective is to register the Birth and Death within the corporation limit, also issue the certificate for the same.

General statistics

Number No. of PMC run Hospitals / Nursing Homes: • General hospital : 2

• Nursing home : 14 • Mother child care : 5 • Family planning centre : 7

ICDS : 2 +5(New) Dispensary : 29

Services delivered by the department: • Birth and Death Certificate Birth and Death Registration

Birth and Death Registration-Delay Correction of Registration details Cremation Certificate

Registration and Certificate for still birth Registration of birth for delivery at home

Issues with current functionality and how to address the same

a] Software is not designed as per the Corporation requirements and requires quite frequent changes.

(14)

[Resolution] Software need to be rebuilt considering the certificate format and necessary validation.

b] Old data is not available through the system. For old data the still manual register are looked in, consuming lot of time and delay ion customer service.

[Resolution] All the past record needs to be feed-in into the system on priority.

To Be Departmental Functionality

 Birth and Death certification application will be part of the citizen services delivery module.

 Authorization based access rights to the registered Hospitals / nursing homes for registration of Birth & Death.

 Workflow solution will be used for the approval of the process.

 Web based interface for delivery of the certificates for the existing users through CFC / Kiosk or any other delivery mechanisms.

 Complete audit trail will be maintained to track the total certificate(s) printed by each user id.

 It will have integration with the accounts for real time analysis of the collection made and the certificates issued.

(15)
(16)

Functional Scope of the Proposed Birth & Death Module

Functionality

Integration required

with A] Registration of Birth / Death

 Registration of Birth (Hospital / Home / Jail / etc.) o Normal & Delayed Registration

o Child Details – Gender, DOB, Time, Weight, Name, Birth Place etc.

o Parent Details – Name, Address, Qualification, Occupation

o Delivery Method, Informant Details, Attachments in case of delayed registrations

GIS (for marking the hospital + parents address)  Registration of Still Birth

o Feotal Death Cause along with other birth registration details

 Child Name Insertion  Registration of Death

o Normal & Delayed Registration

o General Details – Gender, DOD, Time, Name, Attention type, Pregnancy related Death o General Details –Death place type, death place,

Cemetery type, Informants Details

o Medical Certificate Details - Death Cause, Death Manner

o Create link with Birth Database by giving lookup while registering the death

GIS (for marking the

location)

 Online Registration of Birth / Death by Hospitals through

proper Authentication Web

 Defining charges For Birth and Death Services o Delay Charges based on no. of days of delay o Birth Certificate charges

o Death Certificate charges o NOC charges For Birth & Death o Child Name Insertion charges

Accounts

 Linking of Birth / Death with Property Tax & GIS Database

Property Tax / GIS B] Citizen Services

 Issue of Birth Certificate o Free Copy as per rule.

o Charges for additional copies o Search Charges

 Generation of On-line Certificate with auto generated

CFC, Accounts

(17)

letter by the department confirming the authenticity of the Certificate

 Birth Registration Correction  Issue of NOC for Birth  Death Certificate

 Death Registration Correction  Issue of NOC for Death  Issue of Cremation Certificate

 Online Birth / Death Certification Web portal, Accounts  Integration with Web to validate the Birth / Death

Certificate Web Portal

C] MIS

 Variety of Reports to be sent to State / Central govt. authority

 Monthly Summary Report of Birth  Monthly Summary Report of Still Birth  Monthly Summary Report of Death  Birth Reports for Polio Vaccination Drives

 Birth / Death reports for various Health Schemes  PNDT report

 Reports to Health Department w.r.t. Death Causes in a

particular period, for particular location GIS  Reports to analyse services delivered through various

delivery channels D] Other Requirements

 Data Porting / Data Entry Suite

 Search of Registration No. by various parameters like name, date of birth / death, hospital name etc.

(18)

3.1.2 Property Tax Department Introduction

Property tax is one of the main sources of revenue for the PMC. Residential and commercial properties, situated within the limits of PMC, are assessed for tax. Property tax is tax on immovable or tangible real property such as land, buildings and permanent improvements. Based on such assessments, all the property holders are expected to pay the property tax. Property Tax may comprise of basic house/building tax plus service taxes such as street tax, and conservancy/scavenging tax. It is collected either half yearly or annually.

Property tax department is responsible for billing & collection of property tax for all residential, commercial, open plots and other types of properties within PMC limits held privately or by government (state & Central).

General statistics:

No. of Properties upto 30-June 2008

Residential : 590000 Open Plot : 24000 Non Residential : 71000 Residential + Non Residential : 14000

Various Citizen Services given by the Dept. Title transfer

Self assessment NOC

Solar system benefit

Vermiculture project benefit Rain water harvesting benefit Freedom fighter benefit Owner occupancy benefit Slum rehabilitation properties Exempted properties

Total Demand for 2007 – 08 Rs 688 Crores (Approx)

Total Recovery for 2007 – 08 Rs 265 Crores (Approx)

Total Staff strength in Prop. Tax Dept. Approx. 120 departmental staff. Approx. 100 Ward office staff.

(19)

Issues with current functionality and how to address the same a] Building completion certificate should accompany list of property / flat

owners, flat numbers and carpet area. Currently this is not provided resulting in additional efforts in the Property tax department.

[Resolution] ERP will help Property tax department and Building permission department share their data. As soon as the building completion certificate is issued, the same information will be available to the property tax dept. The information available could be Flat no, carpet area, owners and other details.

b] Ward wise reporting of arrears and Yearly Tax Demand of property tax details are not available online in ward wise civic centre collection report.

[Resolution] MIS will help generate Ward wise reporting of arrears, Yearly Tax Demand property tax details and ward wise collection details.

c] Cases where the ARV is changed and a differential bill is generated, total arrears till date is not printed on the assessment difference bill (green colour bill).

[Resolution] ARV values for each of the region will be decided once and updated into the ERP solution, System will auto calculate the ARV for each registered property in PMC and generate the bills.

d] For change of ARV value / change of name /change of flat number etc should be reflected in the application (date of change) and even tax arrears should be reflected for old status and new status.

[Resolution] ERP will have relational data base. Any change in the mentioned will be reflected all across.

e] Particulars of the occupant is not similar on bill and receipts.

[Resolution] Standard forms will be designed which will access information from single database.

f] Only few activities of the department are automated. Most of the processes are Manual and requires file movement.

[Resolution] Putting workflow and Document management System in place will help most of the department processes automated with inbuilt logic for the file movement.

(20)

g] At time the payment gateway does not work properly. Resulting into citizen dissatisfaction and employees extra effort to resolve the issues.

[Resolution] The system should be designed in using standard set for the web based application and comply the requirements of the gateway payment.

To Be Departmental Functionality

RV calculation & Property Tax Generation

(21)

Generation of Notice

(22)

MIS Reports

Demand / Collection Register Integration GIS

Assessment Register Integration GIS

Closing Register

Ward wise / Zone wise Recovery Reports Integration GIS

Tax Defaulter Report Integration GIS

Tax wise Recovery details

Tax wise Demand details

Advance Payment Reports

Objection / Hearing Details

MIS reports for self assessment, concessions.

Functional Scope of the Proposed Property Tax Module

Functionality

Integration required

with A] Capture of various details of the Property

 Ward/ Zone/ Block/Route – Administration or Geographical divisions

 Property Holder’s Name – One or multiple owners  Property Holder’s Email ID / Mobile No.

 Property Holder’s Address (Present Address, Permanent Address)

 Property Location details (Survey No., Chalta No., etc.) GIS  Property address

 Linkage with Building Permission Module to carry forward building details

(23)

B] Capture of various details required for Property Assessment  Type and Sub Type of Property

 Usage of Property

 Construction Class / Vicinity Factor / Amenity Factor  Age of Building

 Property tax as per rent assessment.  Any other factor required for Assessment C] System based calculation of Ratable Value

 Room-wise / Flat-wise/ Whole Property Assessment D] Tax Generation

 Tax Generation as per Rate Chart  Tax Exemptions

 Bifurcation of rates for General Tax, Fire Fighting, Vermiculture, etc.

E] Other relevant Details for Property  Property history

 Advance property tax payment  Property Rental details

F] Other Departmental Process  Generation of Special Notice  Objection

 Hearing

 Property Billing

o Individual flat-wise billing/ Property wise billing o Interest Calculation

o Consideration of Advance paid earlier

Accounts

 Demand Notice Generation  Issue of Warrant Notice  Seizure of Property  Auction of Property

 Rebate Calculations Accounts

 Automatic mailing of Bills / Notices to the E-Mail ID

 Advance / Excess Collection / Refunds Accounts  Cheque Dishonor and Outstation Cheque charges

 Facility for online tracking of bounced checks

 E-Mail / SMS to be sent to the owner upon transactions SMS Gateway / Web Server G] Citizen Services

(24)

 Splitting of Property Tax Assessment  Duplicate Bill

 Assessment Certificate

 Copy of Property Tax Assessment Extract  No Dues Certificate

 Payment of Property Tax

 Linkage with Grievance module for Property Tax related grievances

Grievance Redressal H] MIS

 Demand / Collection Register GIS

 Assessment Register GIS

 Closing Register

 Ward-wise / Zone-wise Recovery reports GIS

 Top Defaulters Report GIS

 Occupancy wise / Flat wise report  Tax-wise Recovery Details

 Tax-wise Demand Details  Advance Payment Reports  Objection / Hearing Details

 Inspector wise report (Assessment of property as per Building permission / Citizen request / Inspection)  Assessment as per citizen / Assessment as per inspector  MIS reports for self assessment, concessions.

 Alerts from License Module upon New License / change in business

License Module I] Other Requirements

 Data Porting / Data Entry Suite

 Query of Property Dues CFC, Web  Scope to link up to Land Records / Registration system

(25)

3.1.3 Water Supply Department Introduction

The water supply department is involved with supplying of water from the reservoir to the consumer.

The major responsibilities of the Water supply (distribution) department are:

Issuance of new water connection Plumber License

Water disconnection, Transfer Billing & Collection

General statistics:

No. of projects handled (approx.) :90-100 Total Capital Expenditure Budget (for 08 – 09) :75 Crores No. of Technical Staff (grade-wise) :25 Persons

Issues with current functionality and how to address the same

a] The process for issue of new water connection is manual, the scrutiny is done manually. Often there is delay in giving connections and tracing the application manually is cumbersome.

[Resolution] System to calculate size of Water Connection based on various parameters like pressure in source line, length of water connection, no. of families, etc. A workflow can be integrated in the application for online sanction as per DEP and scrutiny of application.

b] The process of getting NOC from Property Tax at the time of new connection is manual.

[Resolution] NOC’s from Property Tax department not to be taken if the required data is available in database. The application should have the Property ID.

Citizen need not separately submit NOC from Property Tax Dept.

c] There is no process for handling complaints regarding wrong bills. Tracking of complaints not available.

[Resolution] Citizen complaints module should be integrated with water billing departments. The complaints should be automatically addressed to concerned authorities and should be escalated if action

(26)

is not taken in stipulated time. A facility of tracking applications can also be integrated in web portal for citizen facilitation. Services like Duplicate Bill, No Dues Certificate, etc. to be given across the counter.

d] Information is sought manually from road department for road digging charges. No GIS integration is available.

[Resolution] Road Digging Charges to be taken from the GIS system. This will ensure that Road Department’s time is not wasted in scrutinizing the application.

e] GIS integration is not available for recovery of bills.

[Resolution] GIS integration with water distribution will help in finding out maximum defaulters in a particular area, concerned officer. Top management can take effective action and decision with the help of GIS.

f] Only billing is partially automated and the system is using 2 tier architecture.

[Resolution] The system should be deployed on robust 3 tier architecture and web enabled. The process for new connection, integration with accounts, payment collection should be automated and integrated.

The system should give MIS reports with ward/zone wise collection details.

(27)
(28)

A

Charges for connection are paid by cash/credit card/

cheque at CFC Integration Accounts

SMS notification sent to site engineer for the particular

ward/zone Integration HRMS

End

Functional Scope of the Proposed Water Supply Module

Functionality

Integration required

with A] Citizen Services

 New water Connection

Accounts  Closing of Connection (Permanent / Temporary)

 Change of use  Reconnection

 Issuance of Plumber license

 Water testing for citizens within PMC limits  Renewal of Plumber license

B] Defining Various Charges

 Water consumption Charges for metered and non-metered connections

Accounts  Water connection charges

 Scrutiny Charges

 Deposit for various connection size & category.  Water testing rates

C] Departmental Process

 Capture of various details of the Water Connection o Consumer Details- Property Details, Owners Details,

Link to Property Number.

o Metered/ Non Metered Connections

o Multiple Usage type - Domestic, Commercial, etc. Tariff Category.

Property Tax, GIS

(29)

 Connection Details- Connection Size, Distribution Line,

Pressure GIS

 Pressure drop due to new connection on a line.

 Compliance for ‘No dues’ for property Tax Property Tax  Meter Information - Meter No. / Make / Cost

 Meter Restoration Details

 Scrutiny at various levels for citizen services

 Road digging charges to be taken from GIS system GIS  Facility for recording details of site scrutiny through PDA

 Work Order Printing for new connections, re-connections and closing of connections.

 Meter Reading Entry

o Meter Reading Data Entry o Meter Cut off- Restoration

 Scope for PDA based Meter Reading Capture & Bill Generation and uploading of PDA data to system  Temporary Disconnection

 Bill Generation

o Billing for Metered and non-metered connections o Billing schedule for different connection category o Consideration of advance paid if any

o Interest calculation on arrears o Bill correction

Accounts

 Bill Printing

 Collection from CFC Accounts

 Handling Cheque dishonor and outstation Cheque charges Accounts D] MIS

 Connection Outstanding Register  Bill Acceptance Register

 Meter reading report  Consumption statement

 List of consumers ward, category & size wise

GIS  List of connections

 List of closed connections

 Ward-wise / Zone-wise Recovery reports  Top Defaulters Report

 Tax-wise Recovery Details  Tax-wise Demand Details  Advance Payment Reports  Bill status for bill generation

(30)

 Faulty Meter Report

 Illegal connection reports (Based on complains)  Water quality test report

 Ward wise / zone wise / line water pressure report E] Other Requirements

 Data Porting / Data Entry Suite

 Query Water Dues CFC, Web

(31)

3.1.4 Grievance information system Introduction

The main objective behind the Grievance information is that all the complains made by the citizen must be addressed and updated to the citizen. In current scenario most the complains are taken up on phone or mail. Citizen do write letters also to register the complain.

Issues with current functionality and how to address the same

a] There is no mechanism to track the complaints.

[Resolution] The complaints will be monitored and status will be updated to the citizen via SMS / Mail.

b] Only way to launch complains are through the phone or writing letters.

[Resolution] Complain can be launched from Mobile / Email / Web.

c] Difficult to find the resources to address the complaint.

[Resolution] Based on certain parameter the system will automatically route the complain to the respective department.

Other Benefits

- System will have easy to use Web interface for complain registration. Also the user can register the complain via Phone/ Mail.

- Status of the complain will be available online. Also through SMS and mail the citizen will be updated.

(32)

Functional Scope of the Proposed Grievance information system Module

Functionality required with Integration A] Masters & Initial Setup

 Complaint Type, Sub-types, Capture of Mobile No. of citizen

 Mapping of Roles to Complaint Sub-type

HRMS (Employee

Master)

 Integration of Complaint Type / Sub-type with Departmental Modules Property Tax, Water, Licenses, Asset Management, etc.  Citizen Charter for each Complaint Type (Define duration

of complaint redressal & escalation path in case of non-redressal)

B] Complaint Management

 Complaint Acceptance through Citizen Facilitation Centers / Internet / KIOSKs

Web / KIOSKs /

GIS  Facility to make Resident ID compulsory for certain

complaints

 Facility to check PMC dues for allowing certain complaints

Property / Water / Licenses Modules  SMS alert to concerned employee

 Facility to mention the action on complaint

 Automatic escalation of Complaints (beyond stipulated time frame)

 SMS alert to citizen upon Action Taken Report

 Facility to accept citizen feedback on the Administration Action

 Facility to mark a complaint as fake / invalid (for not considering it in the normal reports or report for Project System)

C] MIS

 Pendency reports (complaint-wise / Dept.-wise)

GIS  Top Performers / Least Performers

 Complaints pending beyond stipulated time frame (complaint type-wise, department-wise, ward-wise, officer-wise)

(33)

3.1.5 Building Permission Department Introduction

Building Permissions is one of the main activity of PMC. The department is involved in granting Building Permissions to Licensed Architects / Engineers / Structural Engineers for construction of buildings within the PMC jurisdiction area. The department works in close association with the Development Plan Section, carries out demolitions of unauthorized constructions, represent PMC in legal matters (affidavits, etc.), resolves complaints about Building Control.

The main functions of the department are :

Providing Building Permissions to applications from licensed Architects / Engineers / Structural Engineers

Involves activities of Plinth Checking and provision of Occupancy Certificates after Commencement Certificate for construction is given to the applicants

Carrying out demolitions of unauthorized constructions Represent PMC in legal matters (affidavits, etc.)

Resolve complaints about Building Control

General statistics

No. of application accepted through AUTODCR (Year 07-08)

Total applications received per year : 4500 New applications approved per year : 4000

No. of application manually Nil.

Issues with current functionality and how to address the same

a] NOC is required from Property Tax department for providing sanctions to vacant plots / plots with existing structure where extension to the structure is to be constructed.

NOC’s are required to be taken from various departments like Land Acquisition, Water supply, Roads, Garden, Encroachment, Development Plan, Drainage, TDR section, Traffic police, Fire, Health etc.

[Resolution] NOC’s from different departments not to be taken if the required data is available in database.

ERP will have help in integration of various departments like Property Tax , Land Acquisition, Water supply, Roads, Garden, Encroachment.

(34)

The system will provide data and a lot of time of PMC & Architect will be saved.

b] There is no intimation from Building permission department to Property Tax after the completion of respective stages like Plinth Certificate, Completion Certificate, Occupancy Certificate.

[Resolution] Integration is required with Property Tax department to give information as soon as Plinth Certificate, Completion Certificate & Occupancy Certificate is given.

c] There is no intimation from Building permission department to Water , Roads , Drainage, Traffic after giving Plinth Certificate, Completion Certificate & Occupancy Certificate for advance planning & resource allocation.

[Resolution] Integration with Water , Roads , Drainage, Traffic required for giving these departments information soon as Plinth Certificate, Completion Certificate & Occupancy Certificate is given for doing further planning & resource allocation in advance.

(35)

To Be Departmental Functionality

Building Permission : ToBe

Manual Auto / System Application is given through a single

window system (on CD with necessary docs)

Scrutiny fee is paid through cash/credit card and the challan is issued through

system

Applicant

The application is checked for all the documents & comments are entered in

the system

Application No. is auto generated & Plan and Drawings uploaded into the

system

Site visit is done by the Architect and the Building Inspector (with the help of

PDA for photo/data of site visit)

Scrutiny is done (Document validation, Non-technical & Technical Scrutiny

using AutoDCR software) Approved

Development charges are paid by the applicant by cash/credit card/online and receipt generated through system

Commencement of Issuance of certificate to be generated from the

system

SMS Notification for site visit , if required is sent to Building Inspector &

Architect

Rejection if documents are not

correct

Objection

Building Inspector (J.E.)

Building Inspector (J.E.)

Approval & Modifications done if any

through system Workflow for approval

Higher Authority for Discretionary

Power etc. Asst. Engineer

NOC to be taken through workflow from various departments through

integrated workflow

Workflow for NOC

Integration with Departments like Property Tax, Water, Drainage ,DP, Health, Fire, TDR, Traffic

police

workflow

A trigger through workflow to be given to Property Tax, Water,

Drainage dept that building permission is given. The attribute

details should be filled in GIS layers on base map. Format of the application for Building Permission to be made available on the web

portal with the checklist of the documents to be attached.

HRMS Integration

Details of the property to be taken from GIS Integration Scrutiny to be handled by workflow system Integration Accounts Integration

Application is given Online with necessary docs Applicant

Details of property / Intelligence

generated Integration GIS

(36)

Functional Scope of the Proposed Building Permission Module Functionality Integration required with A] Citizen Services  Layout Approval CFC, Accounts, GIS  Building Permission / Commencement Certificate

 Revised Building Permission  Renewal of Building Permission  Plinth Completion Certificate  Occupancy Certificate

 Cancellation of License  Architect License  Zone Certificate

 Transfer of Development Rights  Certified copy of plan

 Old property data retrieval

 RTI – Apply online for information related to proposal  Single complaint can be handled by multiple department  Online submission facility should be made available for

registered Architects B] Defining Charges  Development Charges  Scrutiny Charges  Other Charges C] Departmental Process

 Scrutiny of Applications AutoDCR, GIS, HRMS  Site Reports

 NOCs from different departments Workflow System  Alert to be sent to Property Tax Department after

issuance of Building permission, Plinth , Completion & Occupancy Certificate (Color code based GIS system)

Property Tax, GIS  Versioning of proposal for more than one iterations AutoDCR  Facility for query for the stage of completion to be made

available

AutoDCR, GIS  Advocate dates for departmental cases Legal  Audit objection / para for departmental cases Audit  TDR awarded information Land & Estate D] MIS

(37)

 Application Pendency Report

 Building Permissions / Occupancy Certificates taken for a particular period

GIS  List of Building Permissions taken but Occupancy

Certificate not Taken

 Impact analysis for Drainage / Water based on the building permission give.

 Revenue Related Reports (Scrutiny Charges / Development Charges)

 E-Mail / SMS to be sent to the applicants SMS Gateway / Web Server A] Other Requirements

 Data Porting / Data Entry Suite  Integration with AutoDCR

 Generation of Alerts to other departments w.r.t.

infrastructure requirements, upon completion certificate

Workflow, Projects,

SWM, Water

(38)

3.1.6 E- Procurement Introduction

The tender cell in the corporation is responsible for the publication and sale of the tenders. The publication of the tenders is outsourced to an organization and the same organization do the publication and upload of the tenders on the online system. Also the sale of the tender happens online. The proposed E-Procurement module will empower the PMC to Covers full life cycle of purchasing (indent to receipt of goods), Connects buyers and suppliers through electronic exchange of Tenders, catalogs, contracts, POs, invoices etc

The basic responsibility of the Tender Cell of PMC is the sale and processing of tenders of various departments of PMC. Currently only the sale of the Tenders is done through online system.

Issues with current functionality and how to address the same

a] Only the sale of the tender is online and rest other activity is still being done manually.

[Resolution] E-Procurement module will be Online and will allow all the activity to be carried out through computerization.

b] Most of the time the tender document requires multiple interaction with the concern department, this is very time consuming activity.

[Resolution] Web based workflow system will help enhance real time interaction with the departments and will empower to take quick decision.

Functional Scope of the e- Procurement Module

Functionality Integration required with A] E-Tendering Web-Site Functionality

 Firms should be able to register with various essential data

Web Portal, Payment Gateway  FAQs for all tender related queries

 Registered firms should be able to view various published tenders and essential information in user friendly manner

 Secure Login authentication

 Auto-generation of various communications to the registered bidders (SMS / E-Mails)

(39)

B] Tendering Functionality

 Raise Indents as per the requirement. Web Portal  Receive indents

 Generation of information for press Advertisements  Check-list for Tender Notice

 Publish Tender Notice Web Portal  Check-list for Tender Terms & Conditions

 Publish Tender Document

 Reports to assist Tender Document preparation

 Purchase of Tender Documents

Accounts, Web Portal,

CFC  Submission of bids (Commercial & Technical) Web Portal  Technical bid evaluation

 Cross-check of vendors with Vendor Database and their previous records

 Commercial bid evaluation

 Cross-check of rates with similar projects in past

 Award of contract Projects

C] MIS

 Technical Bid Comparison Reports  Financial Bid Comparison Reports  List of Vendors registered

(40)

3.1.7 Project systems Department Introduction

The projects department will cater to set departments those execute large public works. These departments includes Roads, Drainage, Water Projects, etc.

Issues with current functionality and how to address the same

a] Information exchange with Land Acquisition, Tender, Water Supply, Roads, Development plan department is manual.

[Resolution] System can allow seamless data exchange with respect to Land Acquisition, Tender, Water Supply, Roads, Development plan etc. System alerts can help to avoid delays in different departments, GIS can help in integrating information with respect to reservations, water pipelines, etc.

b] The activities in the Project department are mostly manual. Billing is done manually & there is no integration with Accounts.

[Resolution] Billing has to be done through the Project Systems (WMS) module. The activity milestones can be incorporated in system for Project monitoring and approval of bills. The scrutiny of the work-item bill should be done in the system by the engineer and remarks are to be entered in the system. Integration with Accounts required for budget sanction, Asset creation, Project cost monitoring. The process of checking & measurement of the bills is to be done in the system and sent online for approval as per DEP to concerned officers. System should calculate penalties in case of delays in achieving milestones. The bills are to be sent online to audit dept. for checking & payment to contractors.

c] No system support to define Project Milestones & track work execution.

[Resolution] Project Milestone definition can be done through Project system Module (WMS). The activity milestones are to be incorporated in system for Project monitoring and approval of bills. System should calculate penalties in case of delays in achieving milestones. Monitoring of the project cost against the estimated value should be done through Project system Module (WMS). Time & Resource monitoring against the planned milestones & estimated resources can be done through Project system Module (WMS).

(41)

To Be Departmental Functionality

Project initiation is done by dept. by defining new project Start

Selection of Department, Officers for scrutiny

Selection of Budget Code

Integration HRMS

Accounts Integration

Project estimation : Identification of different items, defining units, Selection of DSR / ESR / WSR rates

Preparation of Measurement Sheet, Abstract Sheet, Rate Analysis sheet, Recapitulation sheet

Defining various Milestones

Accounts Integration

Technical sanction as per chart of competant authorities Integration Workflow system

Administrative sanction as per delegation of powers Integration Workflow system

Generation of information for press tender, checklist for tender notice

Publish Tender Notice & document , check list on Web

Portal Integration Web Portal

Purchase of Tender Documents by participants by cash, credit card, Account

Accounts, Web Portal, CFC Integration Is bid submission online ? Yes No

Submission of bids manually

Online Submission of bids Integration Web Portal

Technical bid evaluation through system as per chart of competant authorities

Commercial bid evaluation through system as per chart of competant authorities Award of contract Workflow system Integration Workflow system Integration

Milestone entry for the project

A Manual Auto / System GIS Integration

(42)

A

Project execution : Measurement Book Entry , quality control, Monitoring of progress through system

Notices to vendors (for delay, for poor quality, any other reason)

Levy of Penalty Integration Accounts

Generation of Account Bills & Billing for extra items through

system Integration Accounts

Generation of Completion certificate on completion of project

MIS reports for Milestone monitoring, Budgeted Expenditure Vs. Actual Expenditure,Measurement Sheet / Abstract Sheet / Rate Analysis Sheet / Recapitulation Sheet

& Project Summary Sheet

End

Manual Auto / System

Functional Scope of the Proposed Project Systems Module

Functionality

Integration required

with

A] Project Initiation

 Defining New Project

 Selection of Department, Officers for scrutiny HRMS  Selection of Budget Code Accounts B] Project Estimation

 Identification of different items, defining units  Selection of DSR / ESR / WSR rates

 Preparation of Measurement Sheet

Accounts  Addition of specifications not included in standard DSR

(for special items)

 Preparation of Abstract sheet  Preparation of Rate Analysis Sheet  Preparation of Recapitulation Sheet

(43)

 Defining various Milestones C] Technical Sanction

 Workflow for Technical sanction as per chart of

competent authorities Workflow

System  Workflow system to support To & Fro movement of

proposal

D] Administrative Sanction

 Workflow for Administrative sanction as per Delegation of

Powers(DEP) Workflow

System  Workflow system to support To & Fro movement of

proposal  Negotiation E] Tendering

 Generation of information for press Advertisements  Check-list for Tender Notice

 Special conditions for contract if any

 Publish Tender Notice on Web Portal Web Portal  Publish Tender Document on Web Portal

 Reports to assist Tender Document preparation  Check-list for Tender Terms & Conditions

 Purchase of Tender Documents

Accounts, Web Portal,

CFC

 Submission of bids Manual

 Submission of bid Web Portal

 Technical bid evaluation

 Cross-check of vendors with Vendor Database and their previous records

 Commercial bid evaluation

 Cross-check of rates with similar projects in past  Award of contract

 Milestone entry F] Project Execution

 Project Scheduling

 Measurement Book Entry  Monitoring of progress  Quality Control

 Notices to vendors (for delay, for poor quality, any other reason)

 Levy of Penaly Accounts

G] Billing & Completion Certificate

(44)

 Billing for Extra items

 Completion certificate on completion of project H] MIS Reports

 Project wise comparison of Budgeted Expenditure Vs. Actual Expenditure

Accounts

 Milestone Monitoring Report GIS  Measurement Sheet / Abstract Sheet / Rate Analysis

Sheet / Recapitulation Sheet  Technical Bid Comparison  Financial Bid Comparison  Billing Information

 Project Summary Sheet

 Reasons for delay in achieving milestones to be tracked. The responsible party for delay to be identified like any PMC dept. or contractor.

 Reports / Alerts through other systems for New Projects  Building Permission Module

 Grievance Redressal Module

 Alerts for Road Re-surfacing / Repairing

 Cross-departmental information as alerts while defining new projects

 Eg. : Water Department shd get alerts for Pipeline laying, if the Road is being prepared / re-surfaced / Repaired

GIS

I] Other Requirement

 Registration of contractors

 Up-gradation of contractors data / Blacklisting of contractors

 Contractors Register

 Confidential Register of Contractors

 Road register (Traffic / Road history / Defect liability)  PWD register (Works manual/ accounts manual/)  IRC standard

 Bridges register (history / annual maintenance / Continuous monitoring)

 Monitoring of Sewerage treatment plants. History & all the relevant data like BOD, COD, Suspended solid etc for raw sewage & effluent, electricity consumption, MPCB reports etc)

 Monitoring of Hot mix plant (material stock, consumption etc)

(45)

3.1.8 Licenses department Introduction

PMC issues various types of licenses like Food Licenses, Market Licenses, Nursing home registration, Dog licenses, Pre conception & pre natal diagnostic techniques licenses, etc. License department’s main objective is to issuance of new license keeping in mind various pre-requisite factors. Also renewal of the existing licenses is undertaken.

General statistics for Food Licenses: Type of food License

- 44 types of Manufacturing & Packaging - 12 types of Retail

No. of Licenses by Food Department

• Licenses under P.F.A. - 11745 • Licenses under B.P.M.C. Act. - 3329 • Nursing home registrations - 530 • Dog Licenses - 367 P.N.D.T. Registration - 380

Issues with current functionality and how to address the same

a] All the processes of the departments are not mapped. Still file travels manually to the Department head, causing delay in issuance.

[Resolution] Workflow & DMS will enable movement of files electronically and faster approval of the same.

b] Certificates are not computer generated.

(46)

To Be Departmental Functionality A p p li c a n t C F I

 The solution will be part of the citizen services delivery module.

 Citizen can submit the application online and once approved will be able to pay the license fee online through Payment gateway.

 Also the citizen will be able to see the status of its application online.  The system will have integration with the Accounts section.

(47)

Functional Scope of the Proposed Licenses Module Functionality Integration required with B] Citizen Services

 Issue of New License

CFC, Accounts  Duplicate License

 Change in Name of Business  Change in Business

 Transfer of License  Renewal Of License  Cancellation of License C] Issuance of License

 Capture of License Details

o License Holder’s Details – One or multiple owners o Capture of Mobile No. / E-Mail ID

o License holder’s photograph(s) (optional) o Link to Property Number (optional)

o License Details – Temporary/ Permanent License, Name of Business, Business Address,

o Trade/ Business Details – License Type, Subtype - multiple levels to define types and sub types.

o License type, sub-type, unit of measure wise license amount.

Property Tax Assessment

 Calculation of License Fee  License Certificate

D] Other Departmental Process

 Scrutiny of Applications Workflow System  Inspection Entry

 Generation of Show cause Notice  Hearing

 Reminder Notice for Renewal  Cancellation of License by Force E] MIS

 License Register

 List of Defaulters GIS

 Reminder Notice for Renewal  Demand / Collection Register

 Reports showing Changes in License Types, Business Partners, Cancellation Licenses, etc.

(48)

 Facility to forecast the impact of reduction / deduction of License Fee

 Reports w.r.t. Bills / Notices generated

 E-Mail / SMS to be sent to the owner upon transactions SMS Gateway / Web Server F] Other Requirements

(49)

3.1.9 Solid waste Management Introduction

The basic responsibility of the Solid waste management department of PMC is the collection, transportation and disposal of solid waste.

Solid waste collection in PMC is handled through primary & secondary collection. Primary involves house to house collection while secondary is through the containers placed at identified locations in the PMC limits. Secondary collections through containers is phased based on the location, the expected waste generated in the area and the availability of vehicles for collection. Around 700 containers are identified for daily collection while some may have the waste collected at a lesser frequency.

Manpower of over 7500 persons supports the Solid waste management department. The department has over 65 dumper vehicles, 45 bulk refuse contractors and 75 ghanta trucks.

Issues with current functionality and how to address the same

a] There is no provision of tracking of vehicles for Garbage pick and dump.

[Resolution] Identification of Vehicles for Tracking, Online Tracking of Vehicles, Linking of SWM vehicles with Dust Bins, Dumping Ground through GIS can be done. The vehicles can be fitted with GPRS SIM cards and the vehicles can be traced through GPS (Global Positioning System) via satellite which can be sent to server and centrally monitored.

b] Difficult to maintain the physical standards of Bins.

[Resolution] Life of each different types of Bin is maintained in ERP solution and system will alert for each Bin replacement time. This will help in achieving the proactive maintenance of the Bins.

Functional Scope of the Proposed Solid Waste Management Module

Functionality

Integration required

with A] Area details

 Area information (Zone / Ward / Colony / Society)  Population details

 Volume of the Solid waste which includes Wet & Dry waste (Recycled & Non Recycled)

(50)

 Resources required

 Collection procedure ( i.e. Primary : House to House & Secondary : Community Bin to Garbage transport centre or mix)

B] Garbage Collection Scheduling

 Assign SWM Vehicles to pick-up the Garbage. Category wise assignment like A : Highly in demand , B : Medium , C: Low Demand.

GIS, Fleet Mngt  Assignment of Ghanta Gadi

 Location-wise assignment of Sanitation Staff GIS, HRMS  Scheduling of garbage collection and cleaning activities with

the objective of maximizing citizen friendliness on the one hand and optimum use of resources on the other.

 Assigning routes to the SWM vehicles / Ghata Gadi’s / Dumper placers / Compactor bucket vehicles /BRC / Hotel gadi

GIS, Fleet Mngt C] Primary Garbage Collection & Disposal

 Record the volume of garbage collected and disposed on a daily basis. Source segregation like Quantum of wet waste collected with further segregation for vermiculture, Bio dispose can be kept on Monthly / Yearly basis. The same can be used for RV benefit.

Fleet Mngt

 Linkage with Garbage Bins / Land Fill Sites, in case of Citizen Grievance

Grievance Redressal Module  Keeping certain Checks as per environmental regulations, like

minimum frequency of lifting garbage etc. D] MIS

 Monitor the deployment of pickup trucks and personnel based on the schedule originally drawn.

GIS

 Info on the use of Land Fill Sites GIS  Land fill site: How much garbage received?

 Land fill site : How much as per target recycled?

 Alerts if the use of Land Fill sites is above some thresh-hold  Generation of registers like: Contracts Register for SWM, Site

Register (land fills), Contractors Register, etc.

 SWM Contract Wise Status Reports, Site Wise Progress Summary, Contractor wise Performance Analysis, etc.  Comparison of expenditure on SWM activities over different

geographical areas, years, agencies, etc.

GIS

 Daily / Monthly reports of comparison for how much garbage has to be lifted as per target & how much garbage is actually lifted. If less lifted then reasons for the same for eg.

Breakdown / Labour problem.

(51)

3.1.10 Fleet Management Introduction

The basic responsibility of the Vehicle depot department of PMC is the procurement, maintenance and disposal of vehicles and spare parts.

The step by step processes involved are as follows.

Procurement:

An annual budget is prepared based on the requests initiated by other departments and the expansion strategies thought upon by the department itself.

The budget is given to the Standing Committee for its approval. Tenders are then passed giving the specifications of the vehicles

and spare parts required. Vendors are then appointed accordingly.

New vehicles are deployed accordingly and are registered in the name of the commissioner. Performa is prepared by vendors (in case of vehicles and chassis only) and given to the department for payment. Similarly, challans are given by other vendors. The same is given to the Audit department for processing.

Besides the vehicles, this department also procures spare parts, tyres, oil, batteries & fuel.

Maintenance:

Maintenance is done on a case to case basis in a random manner. Currently, no records are maintained regarding the maintenance history of vehicles.

For every maintenance activity, a job card is made and the spare parts & service required are recorded on the same.

Disposal:

After a specific period of deployment/ distance travelled, the vehicles are disposed off by auctioning them.

Additional information:

The department is responsible for ensuring availability of vehicles for municipal operations like garbage collection and solid waste management.

Detailed operational plan is prepared to deploy vehicles depending on the requirements specified by the SWM. The operational plan lays down the details of the zone/ward wise vehicle requirement, number of return trips etc.

Unavailability of drivers is a major concern.

Stores: Currently, around 40,000 different spare parts are stored as inventory. No records are maintained in this regard. Store

References

Related documents

jedinou. Na internete nájdeme obrovské množstvo farebných grafov, ktoré nás môžu inšpirova ť k tvorbe vlastnej prezentácie. Body viacerých závislostí rozlišujeme i

Introduction 12; The role of ERM in the business world 13; Asset liability management and optimization of the balance sheet 13; Quantification of risk 14; Blurring of banking

Required change given business type innovation Strategies that corresponds to regional needs, aspirations & streghts Triple-helix coordination creates new knowledge on

ALLIANZ GLOBAL INVESTORS DR15 ALLIANZ TTL RTN ASIAN EQ FUND CLS A DIS (REIN) - USD P4 ALLIANZ GLOBAL INVESTORS DR82 ALLIANZ US EQUITY FUND A (CASH) - USD P3 ALLIANZ

Given the high rates of disease seen in D+/R-, centers may prefer to not use preemptive therapy in D+/R-; in one recent study of renal and liver transplant recipients monitored once

Ladeeinrichtung sicherstellen, dass bei diesem die für Abrechnungszwecke genutzten Datenpakete ausreichend lange gespeichert werden, um die zugehörigen Geschäftsvorgänge

In the occupational benefits sector (group insurance), business with semi-autonomous pension funds is marked by aggressive competition for market share.. There is an ongoing trend

Based on this model, we extract a network structure related parameter (i.e. clustering coefficient) for any individual in the social network to promulgate the norm with