BRIGHT HOUSE NETWORKS
It’s been a
Moredinary year!
/RRNLQVLGHWRÀQGMore Choices,
More
Features and Moredinary Value.
B R I G H T H O U S E N E T W O R K S
Our promise to you: to deliver
the best features, exclusive products
and excellence in customer service.
Another year has passed with more
exciting new features for you!
We work hard to bring you more every day. More Value. More Convenience. More Speed.
More Service. It’s our commitment to you — all part of our Customer Promise.
Get free service calls, 24/7 local customer care, an on-time guarantee for service
appointments and no contracts required. Plus you get great Bright House Networks
exclusives like Road Runner® Lightning and Bay News 9.
At Bright House Networks, we’re here for you and that’s a promise.
The Bright House Networks Customer Promise.
Start Over is a trademark of Time Warner Cable Inc. Used under license. Road Runner and related indicia are ™ and © Warner Bros. Entertainment Inc.
(s10)
More time to Start Over
®
!
Look back up to 72 hours
with Start Over.
Start Over, a Bright House Networks
exclusive, now has the ability to look back up to 72 hours and restart many of your favorite programs from the beginning.
All you need to do is tune to a Start Over enabled channel and press the “select” EXWWRQRQ\RXUUHPRWHÀQGWKHVKRZ\RX want to see, press “select” again and before you know it, you’re watching it.
Start Over is FREE with Bright House Networks Digital Service.
Start Over is a trademark of Time Warner Cable Inc. Used under license.
Remote DVR Manager gives you the power to search the Bright House channel lineup, record your favorite programs and manage your DVR program list, even if you’re not at home. You can do it all from your computer, iPhone®, iPad® and most other smartphones from the restaurant, park, the VRFFHUÀHOGVKRSSLQJPDOORUDQ\ZKHUH Even more DVR features are heading your way. Soon, you’ll be able to record your favorite shows in your living room and watch them curled up in bed, entertaining the kids in the play room or preparing dinner in the kitchen. That’s the power of Whole House DVR.
iPhone and iPad are registered trademarks of Apple Inc.
4 | brighthouse.com/DVR | 1.866.976.EASY
My Services.
Your life made easier.
Manage your entire account and access
great features at brighthouse.com/myservices
Go to
brighthouse.com/myservices
today!
With our enhanced My Services menu, you can pay your bill, manage your DVR, check calls to your Home Phone; even get the latest news alerts sent to you with tons of
downloadable apps at the App Center! Take advantage of all these free apps today:
Remote DVR Manager – remotely view and schedule your DVR
Easy Gadget – view your call history, manage your home phone calls and voice mail from your computer or send text messages to mobile devices. You can even upload your iPhone contacts to your home phone
Bay News 9 App²*HWQHZVDOHUWVZHDWKHUWUDIÀFXSGDWHV and more sent to your computer or mobile device
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More sports in more places.
Sports fans take note — your favorite sports coverage is now on the move. Log on to brighthouse.com/myservices and access a whole new level of sports entertainment.
Catch all your favorite sports shows live from ESPN online like PTI, Sports Center and even Monday Night Football live at ESPNnetworks.
com.
You can also get access to over 3,500 sporting events and watch up to 4 games at one time when you log on to ESPN3.com. Get real-time stats, and even chat online with other fans!
And best of all – ESPN online programming is FREE when you have ESPN as part of your Bright House TV service.
:KHQWKHFKHFNHUHGÁDJGURSVLI\RX·UHDIDQRIDOOWKLQJV fast, and subscribe to our Bright House Networks Sports Pass,
you need to haul over to Speed2.com
Speed2.com gives race fans a thrilling look, online, at exclusive live and on demand races that you won’t
see anywhere else. Access to Speed2.com is FREE with the Bright House Networks Sports Pass.
Check it out and score more sports entertainment online. Log on to your My Services account today!
…when you come home
to a house connected with
Road Runner® Lightning!
With speed up to 40 Mbps, Road Runner Lightning EULQJVHYHU\WKLQJ\RXFDQÀQGGRGRZQORDGEX\ browse, stream, see, and listen to online — all at once.
It conquers high-demand Internet tasks with the power of wideband technology — supporting multiple users, online at the same time.
Download music. Game faster. Get upgrades. Watch HD movies. Read books. Connect virtually.
That’s the power of Road Runner Lightning.
Endless opportunities await you...
6 | brighthouse.com/Lightning | 1.866.976.EASY
Road Runner and related indicia are ™ and © Warner Bros. Entertainment Inc. (s10)
Get MORE with High Speed Internet.
From the Gulf to the Atlantic, Central Floridians LOVE
Road Runner® High Speed Online.
And, it’s easy to see why!
Take a look at all the features
you get with Internet from
Bright House Networks.
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$OZD\VRQFRQQHFWLRQWKDWDOORZV\RXWREHRQWKH Internet and your home phone at the same time :LUHOHVVKRPHQHWZRUNLQJDYDLODEOH
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Road Runner Video
1.866.976.EASY | brighthouse.com/Internet | 7
Road Runner and related indicia are ™ and © Warner Bros. Entertainment Inc. (s10)
Take your TV entertainment to the next level.
More HD. More channels. More family time.
Bring your 3D TV to life!
Bring your HDTV to life with the Home of FREE HD! With even more FREE HD channels to enjoy, and over 130 HD channels available, you can watch more sports, movies, primetime shows and sitcoms in HD.
It all starts at channel 1003, the HD Destination.
3D TV is the new, must-have toy for the whole family! And here at Bright House Networks, we have plenty of great, visually stunning 3D programming for you to enjoy.
Find the 3D entertainment you’re looking for at HD Movies on Demand channel 1480, as well as at HD Showcase on Demand channels 1375 and 1501.
And when you add our new 3D Pass to your Bright House TV service, you’ll enjoy even more 3D content! Get it and tune to channel 1772 and get your game on with ESPN 3D — where you’ll catch great events like the College Basketball’s Big East Tournament, BCS National Championship and even the
X and Winter X Games!
Primetime on your time. On Demand.
When you’re looking for your favorite primetime shows and it’s not their regularly scheduled time, it’s all good. Because with Bright House Networks, you’ve got Primetime on Demand,
channel 358.
Catch up with the shows that you love, anytime—many the day after they premiere, from ABC, Bravo, CBS, FX, NBC, Syfy, and USA, like:
8 | brighthouse.com/HD | 1.866.976.EASY
More Movies. More Music.
More FREE on Demand.
There’s always more to see with Bright House TV service, but did you know there’s also more to do? Start by turning your house into movie central when you go to channel 348 and enjoy a great selection of FREE Movies on Demand. And when the movie is over, tune in to more than 50 digital music channels or head over to Music on
Demand, channel 359 and get your groove on to all the hits from CMT, MTV2—even kick it old school with VH1 Classic.
There’s even more, like... %D\1HZV RQ'HPDQG %ULJKW+RXVH6SRUWV1HWZRUN on Demand 7DPSD%D\RQ'HPDQG 0DUNHWSODFHRQ'HPDQG ([HUFLVH79RQ'HPDQG 6SRUWVRQ'HPDQG 0XVLF&KRLFHRQ'HPDQG 1.866.976.EASY | brighthouse.com/OnDemand | 9 &RXJDU7RZQ 'HVSHUDWH+RXVHZLYHV 0DG0HQ &6, 1&,6 7ZRDQGD+DOI0HQ 5RFN /DZ 2UGHU 5HDO+RXVHZLYHVRI%HYHUO\+LOOV $QGPDQ\PRUH
For great primetime programming in HD visit
Primetime HD on Demand, channel 1506.
Take your TV entertainment to the next level.
More HD. More channels. More family time.
Bring your 3D TV to life!
Bring your HDTV to life with the Home of FREE HD! With even more FREE HD channels to enjoy, and over 130 HD channels available, you can watch more sports, movies, primetime shows and sitcoms in HD.
It all starts at channel 1003, the HD Destination.
3D TV is the new, must-have toy for the whole family! And here at Bright House Networks, we have plenty of great, visually stunning 3D programming for you to enjoy.
Find the 3D entertainment you’re looking for at HD Movies on Demand channel 1480, as well as at HD Showcase on Demand channels 1375 and 1501.
And when you add our new 3D Pass to your Bright House TV service, you’ll enjoy even more 3D content! Get it and tune to channel 1772 and get your game on with ESPN 3D — where you’ll catch great events like the College Basketball’s Big East Tournament, BCS National Championship and even the
X and Winter X Games!
Primetime on your time. On Demand.
When you’re looking for your favorite primetime shows and it’s not their regularly scheduled time, it’s all good. Because with Bright House Networks, you’ve got Primetime on Demand,
channel 358.
Catch up with the shows that you love, anytime—many the day after they premiere, from ABC, Bravo, CBS, FX, NBC, Syfy, and USA, like:
8 | brighthouse.com/HD | 1.866.976.EASY
More Movies. More Music.
More FREE on Demand.
There’s always more to see with Bright House TV service, but did you know there’s also more to do? Start by turning your house into movie central when you go to channel 348 and enjoy a great selection of FREE Movies on Demand. And when the movie is over, tune in to more than 50 digital music channels or head over to Music on
Demand, channel 359 and get your groove on to all the hits from CMT, MTV2—even kick it old school with VH1 Classic.
There’s even more, like... %D\1HZV RQ'HPDQG %ULJKW+RXVH6SRUWV1HWZRUN on Demand 7DPSD%D\RQ'HPDQG 0DUNHWSODFHRQ'HPDQG ([HUFLVH79RQ'HPDQG 6SRUWVRQ'HPDQG 0XVLF&KRLFHRQ'HPDQG 1.866.976.EASY | brighthouse.com/OnDemand | 9 &RXJDU7RZQ 'HVSHUDWH+RXVHZLYHV 0DG0HQ &6, 1&,6 7ZRDQGD+DOI0HQ 5RFN /DZ 2UGHU 5HDO+RXVHZLYHVRI%HYHUO\+LOOV $QGPDQ\PRUH
For great primetime programming in HD visit
Take your TV entertainment to the next level.
More HD. More channels. More family time.
Bring your 3D TV to life!
Bring your HDTV to life with the Home of FREE HD! With even more FREE HD channels to enjoy, and over 130 HD channels available, you can watch more sports, movies, primetime shows and sitcoms in HD.
It all starts at channel 1003, the HD Destination.
3D TV is the new, must-have toy for the whole family! And here at Bright House Networks, we have plenty of great, visually stunning 3D programming for you to enjoy.
Find the 3D entertainment you’re looking for at HD Movies on Demand channel 1480, as well as at HD Showcase on Demand channels 1375 and 1501.
And when you add our new 3D Pass to your Bright House TV service, you’ll enjoy even more 3D content! Get it and tune to channel 1772 and get your game on with ESPN 3D — where you’ll catch great events like the College Basketball’s Big East Tournament, BCS National Championship and even the
X and Winter X Games!
Primetime on your time. On Demand.
When you’re looking for your favorite primetime shows and it’s not their regularly scheduled time, it’s all good. Because with Bright House Networks, you’ve got Primetime on Demand,
channel 358.
Catch up with the shows that you love, anytime—many the day after they premiere, from ABC, Bravo, CBS, FX, NBC, Syfy, and USA, like:
8 | brighthouse.com/HD | 1.866.976.EASY
More Movies. More Music.
More FREE on Demand.
There’s always more to see with Bright House TV service, but did you know there’s also more to do? Start by turning your house into movie central when you go to channel 348 and enjoy a great selection of FREE Movies on Demand. And when the movie is over, tune in to more than 50 digital music channels or head over to Music on
Demand, channel 359 and get your groove on to all the hits from CMT, MTV2—even kick it old school with VH1 Classic.
There’s even more, like... %D\1HZV RQ'HPDQG %ULJKW+RXVH6SRUWV1HWZRUN on Demand 7DPSD%D\RQ'HPDQG 0DUNHWSODFHRQ'HPDQG ([HUFLVH79RQ'HPDQG 6SRUWVRQ'HPDQG 0XVLF&KRLFHRQ'HPDQG 1.866.976.EASY | brighthouse.com/OnDemand | 9 &RXJDU7RZQ 'HVSHUDWH+RXVHZLYHV 0DG0HQ &6, 1&,6 7ZRDQGD+DOI0HQ 5RFN /DZ 2UGHU 5HDO+RXVHZLYHVRI%HYHUO\+LOOV $QGPDQ\PRUH
For great primetime programming in HD visit
Primetime HD on Demand, channel 1506.
Take your TV entertainment to the next level.
More HD. More channels. More family time.
Bring your 3D TV to life!
Bring your HDTV to life with the Home of FREE HD! With even more FREE HD channels to enjoy, and over 130 HD channels available, you can watch more sports, movies, primetime shows and sitcoms in HD.
It all starts at channel 1003, the HD Destination.
3D TV is the new, must-have toy for the whole family! And here at Bright House Networks, we have plenty of great, visually stunning 3D programming for you to enjoy.
Find the 3D entertainment you’re looking for at HD Movies on Demand channel 1480, as well as at HD Showcase on Demand channels 1375 and 1501.
And when you add our new 3D Pass to your Bright House TV service, you’ll enjoy even more 3D content! Get it and tune to channel 1772 and get your game on with ESPN 3D — where you’ll catch great events like the College Basketball’s Big East Tournament, BCS National Championship and even the
X and Winter X Games!
Primetime on your time. On Demand.
When you’re looking for your favorite primetime shows and it’s not their regularly scheduled time, it’s all good. Because with Bright House Networks, you’ve got Primetime on Demand,
channel 358.
Catch up with the shows that you love, anytime—many the day after they premiere, from ABC, Bravo, CBS, FX, NBC, Syfy, and USA, like:
8 | brighthouse.com/HD | 1.866.976.EASY
More Movies. More Music.
More FREE on Demand.
There’s always more to see with Bright House TV service, but did you know there’s also more to do? Start by turning your house into movie central when you go to channel 348 and enjoy a great selection of FREE Movies on Demand. And when the movie is over, tune in to more than 50 digital music channels or head over to Music on
Demand, channel 359 and get your groove on to all the hits from CMT, MTV2—even kick it old school with VH1 Classic.
There’s even more, like... %D\1HZV RQ'HPDQG %ULJKW+RXVH6SRUWV1HWZRUN on Demand 7DPSD%D\RQ'HPDQG 0DUNHWSODFHRQ'HPDQG ([HUFLVH79RQ'HPDQG 6SRUWVRQ'HPDQG 0XVLF&KRLFHRQ'HPDQG 1.866.976.EASY | brighthouse.com/OnDemand | 9 &RXJDU7RZQ 'HVSHUDWH+RXVHZLYHV 0DG0HQ &6, 1&,6 7ZRDQGD+DOI0HQ 5RFN /DZ 2UGHU 5HDO+RXVHZLYHVRI%HYHUO\+LOOV $QGPDQ\PRUH
For great primetime programming in HD visit
“Highest in Residential Telephone Customer Satisfaction in the South Region”
Home Phone service from Bright House Networks is convenient and easy and also offers you all these great features:
8QOLPLWHGFDOOLQJLQWKH863XHUWR5LFRDQG&DQDGD )HDWXUHVOLNH&DOO)RUZDUGLQJ&DOO:DLWLQJDQG 3-way Calling are included
:RUNVZLWK\RXUKRPHVHFXULW\V\VWHP
,QFOXGHV( WKDWDXWRPDWLFDOO\UHOD\V\RXUQDPH address and phone number to emergency dispatchers 5HFRJQL]HGE\-'3RZHUVDQG$VVRFLDWHVIRUFXVWRPHU satisfaction for 5 consecutive years
Call around the world with 100 minutes.
Experience more of the world. As a Bright House Networks customer, you have access to great service and monthly savings on international long-distance calling plans with Bright House Connection. Call around the world, anytime, for as little as $5 per month.
Each plan comes with 100 minutes of international calling, to countries in Asia, Europe, and Latin America, as well
as Mexico.
MORE
features and
more reasons to talk.
Connect more with NEW features
available from Bright House Networks.
The talk is clear — Home Phone from Bright House Networks makes life easier. With no minutes to track, we’ve got talk time covered. Enjoy peace of mind with the reliability of Bright House Networks Home Phone. Choose the unlimited home phone calling plan that’s right for you. Call anytime, anywhere, across the street or across the country and keep your home phones, existing outlets and even your current phone number. Plus get the safety and comfort that comes from knowing you have E911 service with your Bright House Networks
Home Phone service.
10 | brighthouse.com/Phone | 1.866.976.EASY
5 Years in a Row!
“Highest in Residential Telephone Customer Satisfaction in the South Region”
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Study based on 21,485 total responses from consumers measuring 9 providers in the South (AL, AR, FL, GA, KS, KY, LA, MS, MO, NC, OK, SC, TN, TX) and measures satisfaction of consumers who received their local and long GLVWDQFHVHUYLFHIURPRQHSURYLGHU3URSULHWDU\VWXG\UHVXOWVDUHEDVHGRQH[SHULHQFHVDQGSHUFHSWLRQVRIFRQVXPHUVVXUYH\HGLQ1RYHPEHU DQG-DQXDU\$SULODQG-XO\
Easy Gadget makes Home Phone easier!
Easy Gadget lets you manage home phone calls and voice mail from your PC, Mac®, iPhone or iPad. Listen to voice mail, see a list of callers, return calls, even forward calls from your home phone to your cell phone!
Download Easy Gadget at the Bright House Networks App Center or at the Apple® App StoreSM. It’s another
FREE exclusive!
Caller ID on your TV and your PC.
When you have three great services from Bright House Networks: Digital Service, Home Phone and Internet, you can enjoy the convenience of having Caller ID show up on your TV and your PC! So whether you’re enjoying a Movie
RQ'HPDQGRUVXUÀQJWKH,QWHUQHWZLWK5RDG5XQQHU High Speed Online, you can see who’s calling.
BRIGHT HOUSE NETWORKS
1.866.976.EASY | brighthouse.com/EasyGadget | 11
Road Runner and related indicia are ™ and © Warner Bros. Entertainment Inc. Apple, App Store, and Mac are registered trademarks of Apple Inc.
2010 was a winning year for Bright House Sports Network and everyone who watches it. Kicking the year off with a Suncoast Emmy award for its commitment and coverage of high school VSRUWV7KLVDPD]LQJWHDPRIDQFKRUVIRUPHUSOD\HUVDQG DQDO\VWVHYHQEURXJKWYLHZHUVIRUWKHÀUVWWLPHHYHUOLYH coverage of the High School Softball, Baseball and Girls Volleyball State Finals — and over 4,000 hours of other locally produced programming.
And high school sports are only the beginning. College sports fans can catch over 360 games per year featuring USF, UCF, Stetson, SEC, Big East, Conference USA, Atlantic Sun Conference and Sunbelt Conference teams. From football to men’s and women’s basketball, baseball to soccer, and volleyball and softball, Bright House Sports Network brings more collegiate sports to your living room — every day of the year!
:KHQ\RX·UHUHDG\WRJHWWKHÀQDOVFRUHV be sure to tune in to Bright House Sports Network every day, and the renowned Toyota Sports Connection with Rock Riley, every night at 11 p.m. on channel 47
and HD channel 1147. Also check out Bright House Sports Network on Demand, channel 520 and BHSN.com
Bright House Sports Network — We’re keeping it local!
Bright House Sports Network; Keeping it local.
Bay News 9 is the only local, 24 hour news station in Tampa Bay, making it the only channel to turn
to when you need the most accurate and up-to-the-minute news and weather happening where you live.
Recipient of numerous awards for outstanding coverage, time and time again, Bay News 9 brings you Weather on the Nines every ten minutes, featuring the award-winning Klystron 9, the most powerful broadcast weather radar in the world— along with Emmy award winning meteorologists Mike Clay and Brian McClure.
Even when you’re away from home, you can still get the news and weather you need at BayNews9.
com, as well as fun community event information, SLFWXUHVEORJVWUDIÀFDQGPRUH:KLOH\RX·UH on the site, don’t forget to sign up for Bay News 12:WRJHWFXVWRPL]HGQHZVZHDWKHUDQG breaking news alerts on your phone, computer desk top or email.
At BayNews9.com you can also catch up with some pretty cute Floridians on the Snooty and Winter Webcams. The webcams can “virtually” show you what these cute Floridians are doing throughout the day. You can also join the
Bay News 9 Club. Once registered, you’ll automatically be entered into drawings for JUHDWSUL]HVKDYHWKHRSSRUWXQLW\WRWDNH surveys and share your opinions with
Bay News 9, and much more.
Bay News 9 — your local news source.
Located in downtown Orlando,
Central Florida News 13 covers the heart of Central Florida with continuous local news and weather coverage twenty-four hours a day, seven days a week. News 13 is a Bright House exclusive and Central Florida’s ONLY local news and weather channel covering nine counties with additional active newsrooms in Brevard, Volusia and Lake Counties.
Get the power of the News 13 right at your ÀQJHUWLSVRQOLQHDWcfnews13.com
Award winning local news.
In 2010, Bright House Networks Invested Resources
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Volunteer Youth Service Awards
We believe volunteerism to be a core value and a civic duty. In 2010, we not only provided free Cable TV to public schools and free High Speed Internet, we rewarded 20 Tampa Bay area high school students ZLWKODSWRSFRPSXWHUV%\UHFRJQL]LQJYROXQWHHULVP we encourage young people to give back to
their community.
401(k)ids
Bright House Networks has a strong commitment to education and youth. In 2010, our 401(k)ids program EHQHÀWHGVWXGHQWVWHDFKHUVDQGVFKRROGLVWULFWV:H provide invaluable educational materials and technology to teachers and sponsor many afterschool programs. ,QDGGLWLRQWRSURYLGLQJÀQDQFLDOVXSSRUWIRUHGXFDWLRQ foundations and teacher grants, we supply online resource materials, E-newsletters, school supplies, and employee volunteers.
Operation Bright Eyes
6DIHW\FRPHVÀUVWDQG%ULJKW+RXVH1HWZRUNVLVGRLQJ our part to help keep neighborhoods and residents safe. In 2010, we provided basic neighborhood safety training WRPRUHWKDQRIRXUÀHOGVHUYLFHHPSOR\HHV'XULQJ the training, they learned what to do when they witness unusual activity, and how to report it while working with the proper authorities.
Keeping Kids Safe
Keeping Kids Safe is an interactive project that provides families — both parents and children —
with valuable safety tips they can watch on
brighthouse.com. On the website, there is a rotation of safety topics that include the latest tips and videos. This year, National DARE Safety Buddy Retro Bill visited several afterschool programs and youth centers in the Tampa Bay area where he presented his safety tips and safety videos to students.
Thanks for Giving Blood Drive
Each year, Bright House Networks helps the community replenish local blood banks through the Thanks for Giving Blood Drive. On November 22nd, Florida Blood Services along with partners like Golden Corral restaurants held a drive throughout Tampa Bay. Bright House Networks is pleased
to report that nearly 1,000 units was collected in one day…just in time for the holidays.
Star Teacher Awards
Every year, Bright House Networks
salutes and rewards teachers and educators who use cable programming to enhance the quality of education. ,Q%ULJKW+RXVH1HWZRUNVUHFRJQL]HGHGXFDWRUV who developed creative learning
experiences using cable programming.
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