SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL ANALYSIS OF INDIAN LIFE INSURANCE

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TRANS Asian Research Journals

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http://www.tarj.in

T R A N S A s i a n J o u r n a l o f

M a r k e t i n g M a n a g e m e n t

R e s e a r c h (TAJMMR)

( D ou b l e B li n d R ef e r e e d & R e vi e w e d I n te r n a ti on a l J ou r n a l )

SR.

NO. P A R T I C U L A R

PAGE NO.

1.

SELECTION OF GOOD VARIETIES AND HYBRIDS TO GROW PEKIN CABBAGE AS A REPEAT CROP.

Khurramov Ulugbek Holmamatovich

4-10

2.

ROLE OF ONLINE BANKING TRANSACTIONS IN RURAL DEVELOPMENT: CHALLENGES AND OPPORTUNITIES

Dr Ravi Kant

11-19

3.

LAMINARY FLUID FLOW IN A PIPE AND DIMENSIONAL NUMBER OF REYNOLDS

Mengliev Shaydulla Abdusalomovich, Gulomkodirov Komiljon Alisherovich, Yuldoshev Shamsiddin Mamarajabovich

20-28

4.

SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL ANALYSIS OF INDIAN LIFE INSURANCE

Altaf Ahmad Dar

29-43

5.

"ORGANIC CHEMISTRY" LABORATORY OF INFORMATION TECHNOLOGIES IN TEACHING PROCESS

Shernazarov I. E.

44-52

6. E-COMMERCE OPPORTUNITIES & CHALLENGES

Mr. Vikas Kumar

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SELECTION OF GOOD VARIETIES AND HYBRIDS TO GROW PEKIN

CABBAGE AS A REPEAT CROP

Khurramov Ulugbek Holmamatovich *

* Assistant of the chair of "Vegetable, Melon growing and potato growing" Of the Tashkent State Agrarian University,

UZBEKISTAN.

Email id: X.Ulugbek1986@mail.ru

___________________________________________________________________________________ ABSTRACT

The article provides information about Peking cabbage, names of different varieties and hybrids, biometric, phenolic, biochemical composition and technology of cultivation. The article contains information on the storage of many vitamins, carotene and other biologically active substances in pine caramel. It has been reported that this type of cauliflower has not been developed in the country, but has been developed not only for crops, diseases and pests, resistant to diseases and pests, breeding varieties and hybrids that meet the requirements of the modern market. Each region has a selection of suitable varieties or hybrids, and identifies the best ones in comparison to the previous ones. Because of its high levels of vitamins, amino acids, and other biologically active substances, 80 percent of the total population of vegetable species in the Northern provinces of China is wintered in winter. Therefore, it is necessary to define the most effective ones in comparison with the previous ones, to create suitable varieties or hybrids corresponding to each region. Hence, the Peking cabbagevarieties are not only productive in the second crop, but also different from the quality of yields.

KEYWORDS: Type, Plant, Harvest, Seedlings, Brandy, Pekin Cabbage, Hybrid.

REFERENCES:

1. Zuev V, Ataxodjaev A, Qodirkhudjaev O. Horticultural vegetables. "The cultivation of and

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2. Zuev V., O.K. Kodirkhujaev and others. "Vegetable crops". Vegetable and melon farming.

Tashkent. Economics and Finance 2010 256-257 b.

3. Kolpakov N.A. "Urozhaynost pekinskoy kapusty pri razlichnyx srokax vyrashchivaniya"

NGAU-1 [26] st. 26-27. 2013g.

4. Krug.G "Ovoshchevodstvo" (1 per cent semi-final, VI Leunova) Moscow. Kolos. 2000 g. ctr.

576.

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ROLE OF ONLINE BANKING TRANSACTIONS IN RURAL

DEVELOPMENT: CHALLENGES AND OPPORTUNITIES

Dr Ravi Kant*

*Assistant Professor, Department of Commerce,

Shaheed Bhagat Singh College (University of Delhi) INDIA

Email id: ravikantdr@gmail.com

___________________________________________________________________________________ ABSTRACT

The rise of the digital economy is driving the fourth industrial revolution. Modern banking is blurring the lines between physical, digital and biological spheres. The possibility of existence of knowledge gap is higher in rural regions which may slow down the emergence of new ventures although its extremity depends upon the types of ventures and the conditions under which they are developed. In our country there are many new online digital programme exits and many more programme yet to introduced and many of them have big potential for developing our rural India. We do not have adequate qualified farmers in rural area. We should provide good skills and knowledge to our farmers though short term training/development programme for handling developing rural people. Most of rural people have very short time period experience about online banking system and only 5% people have more than 8 years’ experience of online banking transaction. After digitalisation of banking transaction there many changes happened like introductions of new technological devices etc.

KEYWORDS: Role, Online Banking and Rural Development.

REFERENCES

1. Chinna J. (2013), “Performance Evaluation of Regional Rural Banks (RRBs) in India”,

Indian Journal of finance, Volume 7, Issue 7, July 2013.

2. Showkat S. (2013) “Performance Appraisal in banking Organizations”, Journal of Arts,

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3. Shrivastava P. &Rai U. K. (2012), “Performance appraisal Practices in Indian banks”,

Integral Review - A Journal of Management, E-ISSN: 2278-6120, P-ISSN: 0974-8032, Volume 5, No. 2, Dec.-2012, pp. 46-52.

4. Jenyo G K &Adebayo O. (2014), “Performance appraisal of Microfinance banks in Nigeria:

A case study of selected microfinance Banks (in kwara State)”, International Journal of Small Business and Entrepreneurship Research, Vol.2, No.3, pp. 55-63, September 2014.

5. Sumachdar E. &Hasbi H. (2010), “Financial Performance Analysis for Islamic Rural Bank to

Third Party Funds and The Comparation with Conventional Rural Bank in Indonesia”, International Conference on Business and Economics Research, Vol.1 (2011) IACSIT Press, Kuala Lumpur, Malaysia.

6. Sharma M., Chaudhary V.,Bala R. and Chauhan R. (2013), “Rural Entrepreneurship in

Developing Countries: Challenges, Problems and Performance Appraisal”, Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 9 (2013), pp. 1035-1040 © Research India Publications.

7. Vasudevan S.&Ghaisas A.(2013) “Evolution of social banking in India: accomplishments

and challenges”, Asia Pacific Journal of Marketing & Management Review,ISSN 2319-2836, Vol.2 (2), January (2013), Online available at indianresearchjournals.com

8. Basweti Ogachi Kevin, Masese Chuma Benardand Dr. Martin Onsiro Ronald (2013)“Impact

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LAMINARY FLUID FLOW IN A PIPE AND DIMENSIONAL NUMBER OF

REYNOLDS

Mengliev Shaydulla Abdusalomovich*; Gulomkodirov Komiljon Alisherovich**; Yuldoshev Shamsiddin Mamarajabovich***

*Senior Researcher,

**Researcher Termez State University, ****Republic Of Uzbekistan,

Email id: shoydullo@mail.ru

___________________________________________________________________________________ ABSTRACT

The article provides information on the mathematical modeling of the incompressible viscous fluid in the pipe. The study shows laminar and turbulent regimes of fluid motion, as well as the physical meaning of these regimes. Consider a straight round pipe with a diameter constant along the entire length. The flow rate on the walls of the pipe due to adhesion is zero, in the middle of the pipe, it has the greatest value. A cylinder with a characteristic length and a characteristic radius inside the liquid whose axis coincides with the axis of the pipe is considered,and the flow of the liquid through the cylinder is studied. The calculation formulas for calculating the maximum flow velocity in the cylinder, the volume of liquid passing through the cross-section of the pipe, the coefficient of resistance to friction in the pipe along the flow length, and the maximum value of the tangential stress are derived. The results of the comparison of empirical and semi-empirical formulas for calculating the coefficient of resistance to friction are presented.

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SERVICE QUALITY AND CUSTOMER SATISFACTION: AN

EMPIRICAL ANALYSIS OF INDIAN LIFE INSURANCE

Altaf Ahmad Dar*

*Assistant Professor,

Department of Management Studies, Central University (J&K), INDIA

Email id: altafdar@yahoo.com.

___________________________________________________________________________

ABSTRACT

Insurance services need to introspect sensitivity towards the quality of services offered in the current scenario of globalization,. In this context, this study examined the customers’ perception on service quality offered by the life Insurance companies in and around Srinagar city. The SERVQUAL scale is administered to measure the commuter’s perception on service quality. A survey was conducted among the commuters who were regularly availing insurance services. A random sample of 534 respondents were taken for data collection, among them 512 were finalized for final analysis. The study concluded that the service quality delivery meets the perception of commuters. In general, people of cities of J and K are benefited with the service quality delivery by Insurance Company. This paper brings out a service quality image which can be adopted by other cities whose population depends on services.

KEYWORDS: Insurance, Services, Service Quality, Customer Perception, SERVQUAL

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"ORGANIC CHEMISTRY" LABORATORY OF INFORMATION

TECHNOLOGIES IN TEACHING PROCESS

Shernazarov I. E.*

Email id: shernazarov_iskandar855@mail.ru

_____________________________________________________________________________________ ABSTRACT

This paper makes analyses on the "Organic Chemistry" laboratory of information technologies in teaching process. On this case , both theoritical and practical analyses were conducted as a research methodology. Therefore, technology of the teaching materials were seen as a major development point as the whole. In the teaching process of the subject "Organic Chemistry", it is one of the most pressing issues facing each area of education, in order to increase the effectiveness of students and to improve the quality and effectiveness of their academic studies. Access to information technology is based on computer, video projector, videocoupler, cadoscope, slides, and related animation and Internet data. The use of modern information technologies in the teaching of "organic chemistry" teaches the students to express their opinions in the group, to think independently, to work, to be sober and to learn. The process of introducing information technology in the field of "organic chemistry" is currently being implemented in the academic lyceum and analyzes the extent to which students' knowledge level is increasing.

KEYWORDS: Organic Chemistry, Labarotory, Inofamtion Technologies, Teaching Process.

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E-COMMERCE OPPORTUNITIES & CHALLENGES

Mr. Vikas Kumar*

*Assistant Professor of Commerce, Mukhtiar Singh Memorial Degree College,

Behbalpur, Fatehabad (Haryana), INDIA

ABSTRACT

The e-commerce has brought revolutionary change in the old ways of business. sale and purchase of goods and services are done through Internet and Computer network. It is an innovations which is use to change the traditional way of doing business. In our country e-commerce is showing the largest growth in business. E-e-commerce is also growing tremendously due to continuous increase of internet users. E-commerce is the only option that every businessman will have to adopt in future. In the last few years, due to increased use of internet and mobile phones, e-commerce has also shown a tremendous growth. This study has been undertaken to describe the present status and future growth of e-commerce in our country. The present study is related to examine the challenges and opportunities of e-commerce in India.

KEYWORDS:Internet, E-Commerce, Online Detail, Increasing Internet Users, Virtual Stores

REFERENCES:

 Abhijeet Mitra. E-commerce in India- A Review, International Journal of Marketing,

Financial Services & Management Research (ISSN 2277-3622, 2013, 2)

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