Orange County Public Law Library

Orange County Public Law Library

515 North Flower Street Santa Ana, CA 92703-2354

(714) 338-6790 www.ocpll.org Brendan E. Starkey

Director

Hon. Jacki C. Brown, President Hon. Julian Bailey

Hon. William Claster Michael D. Franco, Esq. Hon. Craig L. Griffin Prof. Linda Kawaguchi Hon. Glenn R. Salter

Annual Report

2018-19

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Mission Statement

The Orange County Public Law Library is a state chartered comprehensive public library, the purpose of which is to provide reference materials and research services on state, federal and international statutes, case law and supporting materials to the general public and legal community of Orange County, California.

The Library emphasizes the provision of quality levels of traditional service and technological alternatives to meet the present and projected needs of its patrons.

The Library is dedicated to maintaining and improving the high standards of its services through its skilled and knowledgeable staff.

Major Events

This year the library was able to refocus on normal operations after years of dealing with the effects of a large encampment in the Civic Center just outside our front entrance. While scattered incidents of disruptive behavior and sanitary problems continue to occur, they are not nearly as numerous as they were in prior years. Library staff remain grateful to the Orange County Sheriff’s Department, Civic Center Service, and Santa Ana Police Department for their ongoing assistance.

The library’s financial condition is stabilizing after nearly a decade of plummeting revenue. Our primary revenue source is superior court filing fees, of which the library receives a set portion depending on the nature of the suit. Currently, we receive $35 per civil filing except for small claims, where we receive $2 per filing claiming $5,000 or more (provided the full fee is

collected). While filing fee receipts were up more than 6% from last year, they remain around 20% lower than a decade ago. While the decline had forced the Library to reduce collections, services, and staffing and defer maintenance and equipment purchases, we have begun to make improvements.

In 2018, the State Budget Act (SB840) included a grant of $16.5 million “to County Law Libraries to backfill the decline in civil filing fee revenue.” Among other things, the Library used its supplemental funding to purchase new networking hardware, upgrade its public wireless network, improve security, purchase new computer hardware and monitors for the public and staff, purchase new classroom equipment for instruction, improve our internet connection, and contribute to a project of the Council of California County Law Librarians to build an online database of legal forms.

Library staff continued outreach efforts to inform the public about our services. Library staff work cooperatively with the Superior Court’s Self-Help Centers to provide access to legal

information to self-represented litigants. We provide over 20 titles from the popular Nolo Press to each of the six Self-Help Centers. Public Services staff now offer legal reference service once a month at the Foothill Ranch branch of the Orange County Public Library system. Staff are

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looking at ways of expanding this service. We remain an Associate Member of the Santiago Library System, a cooperative network of public libraries in Orange County. This provides us with additional opportunities to make connections with public librarians so they will refer their patrons to our Library when appropriate. Finally, we participated in the Orange County Bar Association’s Bridging the Gap program for new lawyers in February.

Technology continues to enable us to provide services beyond our building. We responded to 150 questions submitted to our “Ask A Librarian” email reference service

(https://www.ocpll.org/email-a-librarian/). In addition, our staff participates in providing real time virtual legal reference through the Question Point Reference Program, an arrangement with nine other California county law libraries and the California State Law Library. Using chat software, a reference librarian guides the patron to relevant information. Patrons connect with the “Ask a Law Librarian” button on the California Courts Self-Help Center

(http://www.courts.ca.gov/selfhelp.htm). Our staff, who currently offer the most hours of coverage on the service, answered 1,472 questions this year.

This year we made many improvements in the technology available to patrons and staff. We bought new, larger monitors for all public computers and staff and installed new solid-state hard drives that last longer than conventional hard drives and offer a lower risk of data loss. We also expanded our online database offerings and upgraded our wi-fi network so some of those databases can be accessed wirelessly where possible. (Some vendor contracts prohibit us from doing so.) We continued a long-term project to add catalog records for electronic titles so users have easier access to multiple formats.

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Board of Trustees

The library is governed by a seven-member Board of Trustees. The Board’s attention, support, and dedication have made possible a productive year for the library and a smooth transition for the new Director. This year, the members of the Board were:

• Hon. Julian W. Bailey • Hon. Jacki C. Brown • Judge William Claster • Michael D. Franco, Esq. • Hon. Craig L. Griffin • Prof. Linda Kawaguchi • Hon. Glenn R. Salter

Officers were: 2018

Hon. Glenn R. Salter, President Hon. Jacki C. Brown, Vice-President Hon. Julian W. Bailey, Secretary

2019

Hon. Jacki C. Brown, President Hon. Julian W. Bailey, Vice-President Michael Franco, Esq., Secretary Committees were:

2018 Personnel

• Judge Brown, Chair • Judge Bailey

• Prof. Kawaguchi

Finance

• Judge Claster, Chair • Judge Griffin

• Mr. Franco

2019 Personnel

• Prof. Kawaguchi, Chair • Judge Bailey • Judge Claster Finance • Mr. Franco, Chair • Judge Griffin • Judge Salter

Major actions included:

• Review of the library’s investment policy and its accounts in the County Treasury and the State Local Agency Investment Fund (LAIF)

• Review and approval of projects and purchases using the supplemental funding grant received from the State

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• Review and approval of insurance policy renewals

• Review and approval of the library’s payment to the County-wide Cost Allocation Program (CWCAP) for services provided through an arrangement with the County • Performance reviews of non-represented (management) employees

• Approval of major acquisitions for the following fiscal year

Staff

We are fortunate to have an experienced and dedicated staff:

Director Brendan Starkey

Public Services Librarian Molly Solazzo

Systems/Technical Services Librarian Scott Enke

Administrative Assistant Kelsey Chrisley

Budget Assistant/Technical Services Coordinator Brenda Suh

Catalog Assistant Victoria Garrott-Collins

Circulation Assistant Patricia Walter

Documents Assistant Michele Dulson

Evening Supervisor Juan Gomez

Library Assistant Elizabeth Harmon

Network Technician Phuong Ha

Reference Assistant Diane Whitaker

Reference Librarian Lu Nguyen

Reference Librarian Mora Prestinary

Serials Assistant Debra White

In December, Phuong Ha was recognized for 15 years of service to the library. Thank you, Phuong!

This year staff produced four issues of the library’s informational newsletter Transcript (https://www.ocpll.org/newsletter2/) and 11 acquisitions lists ( https://www.ocpll.org/new-books/) to inform patrons of new titles. Staff also authored and updated bibliographies and other informational documents on the following topics:

• AI Applications in the Legal Profession • Briefs

• Calendaring

• California Administrative Law

• California Attorney Legal Malpractice Sources

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• Civil Rights Litigation/Section 1983 (42 USC § 1983) • Declarations

• Disability Law (program materials for book display) o Facts About Age Discrimination

o Facts About the Americans with Disabilities Act

o Information and Technical Assistance on the Americans with Disabilities Act o Pregnancy Discrimination

• Elder Law • Foreclosures

• Free Speech, Free Press, Free Society: The First Amendment (program materials for book display)

o The First Amendment

o First Amendment—Religion and Expression • Habeas Corpus

• Judicial Profiles

• Legal Assistant/Paralegal Sources • Music Law

• Police Misconduct

• Products Liability—Children’s Products (program materials for book display) o The Toy Association

o Toy Recall Statistics

o Which Toy for Which Child-Ages Birth -Five o Which Toy for Which Child-Ages Six – 21 • Self-Help

• Serving Documents by Mail • Writs of Mandate

Staff also worked hard behind the scenes to build and maintain our collection, as detailed in Exhibit F.

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Staff were fortunate to attend meetings and workshops of various professional associations to learn about new developments and upgrade their skills. These included:

• The Internet Librarian Conference (Scott Enke & Molly Solazzo)

• Fall and Spring meetings of the Council of California County Law Librarians (Brendan Starkey)

• The Southern California Association of Law Libraries (SCALL) Annual Institute: Artificial Intelligence and the Law (Brendan Starkey)

• The Annual Meeting of the American Association of Law Libraries (Brendan Starkey)

In March the Director attended a four-hour workshop on homelessness and libraries at the Orange County Public Library. The presenter, Ryan Dowd, is the director of Hesed House, a large homeless shelter outside Chicago and the author of The Librarian’s Guide to

Homelessness: An Empathy-driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone (American Library Association, 2018). The program was so helpful that we purchased the book and an online version of the program so that all staff could benefit. It has been well-received.

Budget

Income and expenses for this year are summarized in Exhibit A. General income totaled

$3,010,235 while operating expenses totaled $2,345,078. Compared to the previous fiscal year, these figures represent a 6% increase in general income and a 4% increase in operating

expenses. Capital income was $89,287, more than double the amount from the previous year due to favorable interest rates and a higher fund balance.

As discussed above in Major Events, most of our operating income comes from filing fees, i.e., 99.04% this year. The rest comes from overdue fines, replacement charges, conference room rentals, document delivery charges, sales of materials and office supplies, and a monthly commission on photocopying and printing. Monthly receipts from all these sources is erratic, making budgeting a challenge. We began the year projecting a budget surplus of $305,004 but ended with $665,157 due to conservative purchasing, price increases that were lower than projected, and a higher income than projected.

Collection

The collection statistics in Exhibit C show the number and cost of various categories of materials. The grand total for all volumes and volume equivalents is now 381,227, a 0.27% increase in collection size over the previous year. This year we spent $505,785 for materials and binding, a 6% decrease from the previous year due to conservative purchasing and lower than projected price increases. While prices for legal materials continue to increase at a rate higher

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than the general inflation rate, we have negotiated discounts with some publishers. Staff monitor price increases closely and review titles for possible cancellation on an ongoing basis. Going forward, we plan on repurchasing a small selection of titles that were canceled during the lean years and adding more electronic access.

Conclusion

We had a busy year providing legal information resources and assistance to Orange County and beyond. In the coming year, we are looking at adding services and increasing our outreach efforts. Stay tuned!

Estimate Actual

Income from Operations 2018-2019 FYTD % of Est.

_____________ _____________ ____________

Interest (on Cash) $ 4,020 $ 15,777.35 3.92

Court Filing Fees 2,785,930 2,981,463.69 1.07

Library Services 2,805 2,861.00 1.02

Fee-Based Services 1,405 3,194.03 2.27

Miscellaneous Revenue 5,960 6,888.76 1.16

Outlawed Check Charges 0 50.00 0

2,800,120

$ $ 3,010,235 1.08

Expenses for FY 2018-2019 Budget Actual % of

2018-2019 FYTD Budget

_____________ _____________ ____________

Salaries $ 1,200,679 $ 1,177,327 0.98

Retirement 165,022 153,712 0.93

Optional Benefit Plan 12,625 12,625 1.00

Employee Group Insurance 188,914 179,699 0.95

Accrued Salary & Benefits (Acct'g Purposes) n/a 0 0.00

Telephone 11,565 10,447 0.90 Insurance 43,050 39,515 0.92 Maintenance-Equipment 78,996 73,138 0.93 Building Maintenance 6,235 170 0.03 Minor Alterations/Improvements 11,600 11,470 0.99 Memberships 19,836 19,856 1.00 Miscellaneous Expense 5,818 1,359 0.23 Office Expense 14,903 12,038 0.81

County Publishing Services 1,470 19 0.01

Periodicals 362,010 287,481 0.79

Postage 500 313 0.63

Minor Equipment Control 62,662 61,533 0.98

Professional Services 7,325 1,908 0.26

Databases 133,130 132,374 0.99

Collection Agency Fees 0 0 0.00

Contracts 37,400 35,730 0.96

CWCAP 22,211 22,211 1.00

County IT Charges 2,777 2,184 0.79

Rent-Lease Service Equipment 354 264 0.75

Books 136,000 85,930 0.63

Freight, Mileage, etc. 15,125 15,708 1.04

Transportation, Meetings 18,300 8,066 0.44

2,558,507

$ $ 2,345,078 0.92

CAPITAL INCOME

6610 Interest (on Reserve) $ 52,000 $ 89,287 1.72

CAPITAL EXPENDITURES

4000 Equipment $ 23,779 $ 5,630 0.24

STATE SUPPLEMENTAL FUNDING

6970 State, Other n/a $ 1,515,086

Budget Summary FY 2018-2019

REGISTRATIONS: 49 ANNUAL DUES/FEES 0 | DEPOSITS | TOTALS | 5,100.00 $ $ 0.00 | $ 5,100.00 -- --- --- --- --- | --- --- ---CANCELLATIONS: 10 ABANDONED ACCOUNTS 0 FORFEITED ACCOUNTS 4 |

REFUNDS REFUNDS |

1,000.00

$ | $ 1,000.00

-- --- --- --- --- | --- ---

---FINES COLLECTED FINES TO TRANSFER |

CANCELED $ 0.00 | ABANDONED | FORFEITED --- | 2,030.00 $ TOTAL $ - | $ 2,030.00 -- --- --- --- --- | --- ---

---BOOKS LOST AND UNPAID LOST BOOKS 8 |

PAID 12 REPLACEMENT COST $2231.61 |

$2,852.46 TRANSFER FROM FORFEITED $500.00 | $ 3,352.46

*************** ****** ********************************************* *********** ******************* * *************** **** *************

RECAPITULATION : 1/1/74 - 6/30/19 |

|

Fines Transferred Fines Collected Books | CUMULATIVE

Paid | TOTALS | 41,058.41 $ $ 327,882.64 $ 49,711.95 | $ 418,653.00 FY 74 -18 | 2,030.00 $ $ 3,352.46 | $ 5,382.46 FY 18-19 --- --- --- | ---41,058.41 $ $ 329,912.64 $ 53,064.41 | $ 424,035.46 Grand Total - - - --- --- --- --- | --- --- ---Refundable Deposits | |

Total Total Total | CUMULATIVE

Deposits Refunds Transfers | TOTALS

| 773,083.05 $ $ 347,740.05 $ 312,438.79 | $ 112,904.21 FY 1/74-6/18 | 5,100.00 $ $ 1,000.00 $ 500.00 | $ 3,600.00 FY 18-19 --- --- --- | ---778,183.05 $ $ 348,740.05 $ 312,938.79 | $ 116,504.21 Grand Total =========== ==== ================================== ======== ============== = =========== === ========== 2 attorney special refunds: $ 200.00

FINANCIAL STATEMENT : CIRCULATION JULY 2018-19

2017-2018 2017-2018 2018-2019 2018-2019 2018-2019 2018-2019 GR AND 2018 -2019 NET CH ANGE GR AND TO TA L ADDED CA N CE LL ED* WIT H DR AW N TOT AL TO TA L CO ST S TO TA L VOL UM ES : Ma in Lib ra ry 1, 224 154, 184 1, 111 (789) 322 154, 506 ( in c. b in de ry) 368, 364. 54 DEP O SIT O R Y: Feder al Vol um es 1, 172 11, 339 1, 139 (607) 532 11, 871 It em s 158 31, 164 215 (199) 16 31, 180 Treat is e Ti tles 323 5, 249 281 (3 ) 278 5, 527 P er io di ca l Tit le s 6 18 5 8( 6) 2 187 State Vol um es 105 5, 071 148 (28) 120 5, 191 It em s 0 11, 441 0 0 0 11, 441 Treat is e Ti tles 36 2, 118 42 (1 ) 41 2, 159 P er io di ca l Tit le s 0 28 0 8 (6 ) 2 282 CO MME R CI AL B IND ER Y: ( vo ls) 20 787. 30 NO N-B O O K MATER IA L: Au di ot ap es 0 336 0 0 0 336 Vi deot ap es (5) 68 0 0 0 68 Mi crof ic he 307 1, 179, 243 383 0 383 1, 179, 626 2, 400. 82 Vol . Eq v. + + 196, 541 196, 604 Mi crof ilm 0 833 0 0 0 833 Vol . Eq v. + + 4, 165 4, 165 U ltr af ic he 0 9, 927 0 9, 927 CD-R O M 140 1, 842 128 (119) 9 1, 851 660. 90 Di sk ette s 0 88 2 0 (1 ) (1) 881 DVD (3) 37 0 00 37 Au di o CD 32 1, 575 19 0 19 1, 594 419. 79 O nl in e su bs cri pt ion s 0 12 0 0 0 0 12 132, 374. 48 W eb lin k 2 0 2 777. 00 TI TLE S: Treat ises 209 22, 794 285 0 (114) 171 22, 965 (33, 631. 68) Pe riod ic al s 0 923 0 0 (3 ) (3) 920 (5 ,238. 28) Loose-l eaf 50 2, 823 20 0 0 20 2, 843 (203, 268. 64) Con tin ua tion s ( un bd ) 0 1, 888 0 0 (1 ) (1) 1, 887 (49, 626. 68) Con tin ua tion s ( bd ) 0 141 0 0 (1 ) (1) 140 (44, 092. 74) Au di ot ap es 0 123 0 0 0 0 123 Vi deot ap es 2 57 0 0 0 0 57 Mi crof ic he *** 0 2, 454 0 0 0 0 2, 454 Micro film 0 13 0 0 0 0 13 Ul tr afi che 0 38 0 0 0 0 38 CD-R O M (1 ) 264 0 0 0 0 264 Di sket te s 0 47 0 0 0 0 47 DVD 0 23 0 0 0 0 23 Au di o CD 28 521 18 0 0 18 539 Sh ep ard 's Ci ta to rs ( ne w t itl es vol um es) 0 196 0 0 0 196 (2 ,995. 04) Vol um es: 171, 568 * Ca nc el le d titl es a re n ot Fi ch e sm v: 196, 604 d ed uc te d fr om t itle co un t. U ltr af ic he : 9, 927 Film sm v: 4, 16 5 ***FY92 Annual R ep ort and f ol lo wi ng in clu de s 505, 784. 83 ge ne ra l, fe de ra l a nd st at e de po si to ry f ic he t itl es . 2018-2019 + + SMV ca lcu la te d on ye ar-e nd f ig ur e. TO TA L 382, 264 O R ANGE CO U NTY P U BL IC LAW LI BR AR Y CO LLE CTI O N S TATI STI CS 2018-2019 Exhibit C

Exhibit D Gifts & Donations

2018-2019

Shannon Lex Bales

The Trial Presentation Companion: A Step-by-Step Guide to Presenting Electronic Evidence in the Courtroom

Orange County Grand Jury Theda Kaelina, Administrator

2017-2018 Orange County Grand Jury Final Report 2015-2016 Final Report Responses

2016-2017 Final Report Responses Michael Thomas

California Civil Practice: Torts, California Civil Courtroom Handbook and Desktop Reference FlipLaw

2014‐2015 2015‐2016 2016‐2017 2017‐2018 2018‐2019 PATRONS 50,053 42,076 42,253 37,371 31,339 PHONE CALLS 947 876 854 688 649 REFERENCE   Ref. Desk 9,857 8,651 8,298 5,955 6,214   Email 128 80 146 150 150   24/7 1,544 1,398 1,188 1,252 1,472 CIRCULATION   Main 4,162 3,327 2,421 2,140 2,158   Jail 0 2 0 0 0   Judicial 10 4 5 10 2 RESERVES 3 9 5 4 2 OVERDUE NOTICES 88 117 60 56 10 FINE NOTICES 41 37 48 38 23 REGISTRATIONS 78 88 66 57 49   Registered 60 55 36 32 25   Resident 18 29 25 16 24   Official 0 4 5 5 0   Judicial 0 0 0 4 0 CANCELLATIONS 21 19 23 17 12 CONFERENCE ROOMS   Room A 18 23 41 24 33   Room B 8 15 15 18 15 TOURS 4 1 1 0 0   No. of Persons 25 3 1 0 0 INTERLIBRARY LOAN   Requested:  Books 0 0 1 2 0     Photocopies 0 3 0 0 0   Loaned:  Books 2 7 4 0 2     Photocopies 18 1 1 0 1 MICROFORMS USED 11 68 36 7 18 PUBLIC SERVICES STATISTICS A FIVE YEAR COMPARISON Exhibit E

Exhibit F

Memorandum

To: Brendan Starkey

From: Scott Enke Date: July 17, 2019

Re: Technical Services Department Report of Selected Activities FY 2018-2019

SYSTEM RECORDS AND CATALOGING: Technical Services staff created 15,496 item records, 64 check-in records, 4,419 authority records, and 278 order records. Durcheck-ing FY 2018-2019, there were 11,366 new bibliographic records added to our catalog database system.

The breakdown by format of new bibliographic records is: NON-DEPOSITORY FEDERAL

DEPOSITORY STATE DEPOSITORY

TREATISES 305 281 42 SERIALS 0 8 8 MICROFICHE 0 2,191 0 CD 0 0 8 AUDIO CD 19 0 0 VHS 2 0 0 DATABASE 0 0 0 ELECTRONIC RECORDS 4,023 4,479 0

BOOK REPAIR, REPLACEMENTS AND MISSING PAGES:  Book repair: 12 volumes were repaired.

 Items replaced due to worn/defective material and bringing lapsed titles up to date: 30 items were replaced at a total cost of $3,509.63.

 Missing pages replaced: A total of 285 missing pages were replaced from 8 volumes. All pages were requested and received from publishers.

FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19

Pages replaced- 610 618 131 394 285

CANCELLATIONS: The Library’s Collection Development Committee routinely reviews loose-leaf and update services and other subscriptions the Library receives. The review is carried out in light of cost considerations and patron use.

FY 2018-2019 title cancellations are: 0 loose-leaf subscriptions.

IN-HOUSE BINDING: During FY 2018-2019, Technical Services staff bound 9volumes. U.S. GOVERNMENT DEPOSITORY selection rate is 11.16% of all documents offered.

ARCODING PROJECT: 5,992 barcodes added from 727 bibliographic records.

OVERHAUL PROJECT: Technical Services is currently working on floor four. To date, 806

records have been reviewed. This includes 325 call number changes, 774 titles being re-cataloged, and 122 items being declared missing.

Exhibit G-1

Database Usage Statistics

Usage statistics for EBSCO (FY2018-2019)

Month Sessions Searches Total Full Text PDF Full Text Abstract

Jul ‘18 54 102 196 184 70 Aug ‘18 40 67 224 223 37 Sep ‘18 71 125 288 285 70 Oct ‘18 57 113 153 139 81 Nov ‘18 78 150 334 322 92 Dec ‘18 52 95 113 106 52 Jan ‘19 90 120 212 209 109 Feb ‘19 46 65 108 108 36 Mar ‘19 64 79 137 135 57 Apr ‘19 66 142 481 465 100 May ‘19 39 43 78 78 45 Jun ‘19 56 113 192 192 48 Total 713 1,214 2,516 2,446 797    

Usage statistics for FastCase (FY2018-2019)

Month Total Transactions Total Logins Documents Viewed

Jul ‘18 13 6 5 Aug ‘18 94 16 48 Sep ‘18 345 16 278 Oct ‘18 181 15 101 Nov ‘18 166 11 107 Dec ‘18 34 4 31 Jan ‘19 89 17 41 Feb ‘19 136 18 90 Mar ‘19 197 15 111 Apr ‘19 97 27 58 May ‘19 160 28 81 Jun ‘19 68 22 33 Total 1,580 195 984      

Exhibit G-2

Usage statistics for HeinOnline (FY2018-2019)

Month Hits Article Requests Sessions Page Views Searches

Jul '18 1,080 67 18 83 26 Aug '18 1,962 86 36 122 30 Sep '18 2,055 93 40 179 6 Oct '18 612 24 22 48 4 Nov '18 1,122 187 23 77 31 Dec '18 814 35 17 59 11 Jan '19 1,992 80 395 80 43 Feb '19 1,329 125 40 80 33 Mar '19 1,471 99 35 99 65 Apr '19 577 64 26 54 75 May '19 1,260 121 34 169 163 Jun '19 373 50 26 78 19 Total 14,647 1,031 712 1,128 506    

Usage statistics for OnLAW (FY2018-2019)

Month Total Connect Time(HH/MM)

Jul ‘18 98:20 Aug ‘18 261:26 Sep ‘18 494:18 Oct ‘18 524:36 Nov ‘18 525:04 Dec ‘18 278:52 Jan ‘19 256:06 Feb ‘19 199:34 Mar ‘19 124:28 Apr ‘19 450:19 May ‘19 328:24 Jun ‘19 475:44 Total 4,017:11        

Exhibit G-3

Usage statistics for WestLaw (FY2018-2019) 

Month Transactions-Total Connect Time

Jul '18 2,095 105:08:09 Aug '18 2,673 92:19:07 Sep '18 2,572 95:53:06 Oct '18 1,559 96:06:57 Nov '18 1,654 89:44:31 Dec '18 1,141 57:30:04 Jan '19 2,189 94:39:27 Feb '19 2,485 90:11:02 Mar '19 2,033 80:14:16 Apr '19 2,269 101:50:48 May '19 2,170 92:44:30 Jun '19 1,960 87:53:55 Total 24,800 1,084:15:52      

Exhibit G-4

Website Statistics

Visitors

The Visitor Report shows the numbers of new and returning visitors to the site, providing an overview of site traffic for the selected period of time.

  Month Visitors Jul ‘18 910 Aug ‘18 1,022 Sep ‘18 893 Oct ‘18 1,025 Nov ‘18 907 Dec ‘18 814 Jan ‘19 896 Feb ‘19 861 Mar ‘19 873 Apr ‘19 888 May ‘19 954 Jun ‘19 819 Total 10,862 0 200 400 600 800 1000 1200

Visitors

Exhibit G-5

Page Views

This report shows the number of times the Web site's pages have been accessed within the given time frame.

Month Page Views

Jul ‘18 1,934 Aug ‘18 2,276 Sep ‘18 2,478 Oct ‘18 2,499 Nov ‘18 2,174 Dec ‘18 1,991 Jan ‘19 2,201 Feb ‘19 2,052 Mar ‘19 2,260 Apr ‘19 2,178 May ‘19 2,347 Jun ‘19 2,161 Total 26,551   0 500 1,000 1,500 2,000 2,500 3,000 Jul‐18 _Aug‐1 8 Sep ‐18 Oc t‐18 Nov‐18 De c‐1 8 Jan‐19 Feb ‐19 Ma r‐19 Ap r‐1 9 Ma y‐1 9 Jun‐19 Page Views