F o r i M P r o V e d P r o d u c t i V i t Y
t h r o u g h o u t t h e l i F e t i M e o F A S Y S t e M .
new
A M Achine thAt iS dow n
doeS not cre Ate incoMe .
teamtechnik. For high production output.
teamtechnik is an international market leader in innovative production techno- logy. We concentrate on realizing flexible assembly and test systems for automo-tive, solar and medical technology applications. Service has a high priority. After a system has been finally approved, we ensure that our customers achieve high levels of production output – throughout the lifetime of the system.
Service. we invest a great deal in this area.
Today at teamtechnik more than 50 experienced service technicians guarantee rapid support. Over recent years, teamtechnik has systematically increased the number of staff in the Customer Service department. This highly motivated work-force is coordinated from a central and accountable management center.
Support from teamtechnik means reliable production, original spare parts and the safest way to dismantle, convert or extend teamtechnik systems.
global. And therefore always nearby.
The teamtechnik locations in Europe, the USA and Asia help our customers to achieve their international production output – with the same standard of service worldwide. Whether they are in Freiberg, Beijing or Toronto – from the supply of spare parts to efficiency engineering. Our service specialists are at work where our customers manufacture their products. As early as the realization phase, they optimize system requirements for worldwide application.
So thAt Your SYSteMS Are AlwAYS
uP And running.
We work with you to analyze your individual service requirements and compile a service portfolio. This ensures that your systems are very productive and compe-titive and at the same time motivates your workforce.
In practice this means maximizing production output, reducing downtime and ensuring a high level of operational safety.
SerVice ModuleS ii
oversee changes to a production system.
+ Retrofit: Conversion, expansion and modernization
+ Efficiency engineering, process optimization, cycle time optimization + Capacity adjustment when unit numbers change
+ Set up for new variants
+ IT integration: Data flow between internal and external networks + Relocate or merge production branches
We take care of everything: Disassembly, transport, customs formalities and ensuring your valuable system is operational at the new location
Dynamic markets. For you that means: changes to unit numbers, variant produc-tion or changes to the product. We want to apply our expertise to supporting you through these adaptations. We carry out efficient upgrades and modifications to your existing system – so that you can cope with new tasks.
For high system availability.
+ Spare parts management: service parts and logistics + Service Hotline: 24-hour standby and service
+ Assistance provided where knowledge is insufficient and to correct operational errors
+ Maintenance under individual maintenance contracts + Repairs
+ Calibration + Production support + Remote service
+ Courses and on-site training as required
SerVice ModuleS i
Select
well-orgAniZed.
For quick service – anytime, anywhere.
The organizational structure of our Customer Services reflects the requirements of our customers: fast access to the relevant contact person and skilled personnel grouped in a dedicated department – irrespective of whether we are ordering spare parts, fixing breakdowns via a remote connection or making complex modifica-tions to your system.
MAnAgeMent
SPAre PArtS SAleS ProJect PlAnning technicAlSuPPort
SerVice-BASe Field SAleS
SerVice techniciAn BAcK oFFice
Your BeneFit.
our service is exceptional.
Some examples which show that teamtechnik offers more than a standard service. We give more, because we know that your machine must keep going.
+ Express Service for rapid fault correction
+ Extended flexible service availability (such as agreed response times) + Deliveries with a warehousing approach to replacement and wearing parts + In the offer phase: systematic analysis of future service requirements with an analysis of weak points, faults and strengths.
+ Optimization of the production environment
+ Calibration and correction of relevant testing processes + Individually agreed service and maintenance contracts
StAFF trAining.
we pass our expertise on to our customers.
Some examples from our training program which we make available worldwide: + Maintenance training (mechanical and electrical)
+ User training + Programmer training
teamtechnik. SiteS throughout the world.
teamtechnik controls a dense network of service providers from its headquar-ters. Round the clock. As you have a right to expect from us.
get in touch. global and always nearby.
At teamtechnik, you have access to a central contact person – for all your questions regarding the services we provide.
germany/europe
Karl-Heinz Löfflath, Phone +49 (0) 7141 7003 164 [email protected]
uSA
Normen Noack, Phone +1 678 957 0334, [email protected]
china
Michael Haag, Phone +86 512 6956 7375, [email protected]
Service Fax +49 (0) 7141-70 03-82, [email protected]
heAdquArterS
teamtechnik Maschinen und Anlagen GmbH Planckstrasse 40, 71691 Freiberg, Germany
Telephone +49 (0) 7141-70 03-0, Fax +49 (0) 7141-70 03-70 [email protected]
teamtechnik grouP
teamtechnik Die Fertigung GmbH, Freiberg, Deutschland teamtechnik Production Technology, Kraków, Poland teamtechnik Corp., Atlanta, USA
teamtechnik Corp., Tucson, USA
teamtechnik Production Technology Ltd., Suzhou, China teamtechnik Production Technology Ltd., Jintan, China
rePreSentAtionS And SerVice
Argentina, Brazil, China, Czech Republic, India, Italy,
Korea, Malaysia, Mexico, Poland, Spain, Sweden, Taiwan, Thailand, UK, USA
get inspired for the future.
www.teamtechnik.com 30 0.E.0 1.1 11 0© teamtec hnik GmbH