Netspend Paycard Program
The Paycard Solution
Enables employers to provide their unbanked employees with an alternative to a paper pay check.
The paycard account can be funded through your existing direct deposit process.
Employers save time & money as they increase direct deposit participation.
And, employees prefer our Visa / Mastercard pre-paid debit payroll card over a paper pay check when they learn
about all the features and benefits available with our paycard.
Who is Netspend?
Netspend, a Global Payments, Inc. company, is the Leading Provider of Consumer and Commercial Prepaid Solutions
Commercial Prepaid Card Programs
•
Payroll, Tip Network, Incentive/Disbursement
•
Online Wage Statements, W2, 1095-C
Consumer Prepaid Cards
Key Metrics
10,000+ Employer partners
5+M active cardholders
2.4M direct deposit accounts
120,000+ employers & distributing locations
Over 130,000 reload locations
$35B+ Gross Dollar Volume
Notable Payroll Card Partners
Core Products
Save money with real-time payments for off-cycle & term pay. Eliminate or reduce need to track & report outstanding checks.
Business Benefits
Save money associated with issuing & distributing paper checks.
Lower costs associated with Lost / Stolen check replacements. Reduce check reconciliation time and costs.
WFA Member Promotion:
This paycard solution is available
to WFA Members at NO COST!
This promotion includes all the features
outlined in this overview;
• Implementation,
• Training,
• Card supply, and more
Our solution will enable you to save time &
money by providing employees an alternative
to paper pay checks…
To learn more contact: Bob Saccone
Employee Benefits
“Because of the program’s flexibility, we were able to quickly enroll JCPenney
employees and get them up to speed during the rollout.”
Paycard Features for Employees
ACH drafts and card-not-present payments
Link with mobile payment apps
Free & unlimited over-the-counter cash
withdrawals:
• 122,000 Visa/MC member bank locations
Free & unlimited Skylight Check cashing:
• 8,800+ locations including participating Walmart stores, ACE Cash Express locations, and U.S. Bank branches
Free & unlimited Visa/MC signature
and PIN transactions
Free cash back at point-of-sale
Free & unlimited ATM withdrawals:
• Allpoint ATMs – 43,000+ locations • MoneyPass ATMs – 32,000 locationsUnlimited Free & Easy Access to Funds:
75,000 In-Network Domestic ATM locations CVS, Walgreens, and other fine retailers
Paycard Features for Employees
Text and email alerts
Mobile app
Toll-free interactive phone
system (IVR)
Online Account Center (OAC)
Balances via ATM’s
24/7 Access to Account Information:
5% Savings
account
Pay bills online
Cash back with
Payback Rewards
Mobile Check Load
& Reload network
P2P Transfers
Discount
Prescription Card
Digital wallets;
Apple, Google, Samsung,Venmo & PayPal
Virtual cards
Additional cards
available for family
members
FDIC insured &
Zero Liability
Fraud protection
Typical Access
Fee
Allpoint ATM Withdrawal
Free & Unlimited
MoneyPass ATM Withdrawal
Free & Unlimited
Bank Teller Cash Withdrawal
Free & Unlimited
PIN Debit POS Purchase
Free & Unlimited
Signature POS Purchase
Free & Unlimited
POS Cash Back
Free & Unlimited
Out of Network ATM Withdrawal
Fees Apply
Customer Service
Free & Unlimited
*24/7 Account Balance – IVR, Text, Web, Mobile app
Free & Unlimited
Replacement & Personalized Cards
Free & Unlimited
Dedicated Cardholder Service
Netspend’s highly trained support staff is available to
assist your Employees with anything they need:
Person-to-person assistance
Available 365 days a year
Toll-free, automated phone system available 24/7
Same day email support
Person-to-person Customer Care hours:
•
7:00AM -1:00AM ET Monday to Friday
Employer Perspective
Program Management Tools
Corporate Portal
Simple program management solution
Seamless integrations with existing payroll processes
Robust reporting gives you detailed audit and usage information
Enrollment Options
Batch file uploads over secure system
Adhoc online enrollment via the Corporate Portal
API and SFTP Options for automated and efficient enrollment
Funding Options
ACH through existing payroll processes
Real-Time funding via batch or data entry via the Corporate Portal
API with T+2 with 2-day settlement (T+2)
Immediate Paycard Distribution
Real Time Funding via the Portal
• Allows for instant credits / debits to paycard accounts.
• Ideal for routine payroll adjustments - avoids off-cycle payments • Batch capability and allows for future card payment groups
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Employer Features
Employer-Funded Settlement Account
• Access SkyPosit via Corporate Portal
• Enter employee info
Process Payment
• Credit / Debited in real time
Employee Receives Funds
• Immediate access to funds
Card Inventory Management System
• At implementation, an inventory floor and reorder
amount is established
• The system keeps track of inventory and sends
new cards directly to your locations
Immediate Card Replacement
• Allows you to immediately resolve an employee’s lost or
stolen card using a card from your inventory.
• No payroll system updates or transferring of funds
required. Our system links the new card to the original account!
Marketing & Educational Materials
Tools to effectively communicate the program to your
employees and new hires
Instant issue pack | Welcome Kit
Implementation best practices
Pay election forms
Posters
Features and benefits flyer
Informational videos
Frequently asked questions
Employee Welcome Kit | Instant Issue Pack
Skylight ONE Card
Quick Start Guide
Card Account Election Form
Skylight Checks with Instructions
Cardholder User Guide / Agreement
• Activating your card
• Registering for Online Account • Getting Cash at ATM’s
• Making Purchases • Cash Withdrawals • Cashback Rewards
Consumer Privacy Policy
Account Fee Schedule (back)
A dedicated Account Manager will support you from day one with custom solution planning and implementation
Planning and Implementation Discipline
PLAN
● Discovery
● Best practices/ recommendations ● Finalize program design
and features
● Data mapping and transmission options
● Define project timeline
LAUNCH
● Launch based on defined plan ● Close monitoring and immediate
issue resolution ● Plan rollout
Dedicated implementation manager ＞ Collaborative project plan ＞ Marketing and training plan ＞ Program testing and pilot PREPARE
● Program set-up
● Customize enrollment materials and card fulfillment materials ● Define distribution
● Management training ● Education seminars
We provide a variety of ways by which Employees can access 100% of their funds, down to the penny,
without a fee, to help employers achieve compliance with the myriad of state wage laws.*
• Skylight Checks
• Over-the-counter cash transactions at Visa or MasterCard member banks
In an effort to educate consumers, employers, and regulators about the benefits of prepaid card programs,
we continue to work directly with industry organizations such as:
• Visa and MasterCard
• National Branded Prepaid Card Association (NBPCA) • American Payroll Association
• Consumer Financial Protection Bureau (CFPB) • State labor departments
Dedicated to Compliance
Client Support
Client Services
• Dedicated support for employer issues
• Provides for escalation of issues based on severity • Issues are logged and tracked
• Single point of contact for request resolution and updates • Advance notification and coordination of scheduled outages • Review of enhancements in new service releases
Client Portal available 27/7/365
Same day email support
Person-to-person Customer Care hours:
• Monday to Friday: 7:00AM -10:00PM CT • Saturday: 8:00AM - 6:00PM CTNetspend’s best in class financial solutions simplify employee payments and increase employee satisfaction
Why Netspend
Empowerment of Employees Unparalleled Client Support Technology and Compliance
• 24/7 Access to account information
via mobile app, online, text alerts
• Free access to funds through fee free
& surcharge free ATM’s, POS transactions, PIN debit Cash back POS, bank cash withdrawals, and more
• Money management and
money-saving features such as budgeting tools, digital wallet options, remote check deposit, reload network, and Payback Rewards℠
• Complete support from planning
through Implementation and after
• State of the art program management
applications including Online Card Order System, Corporate Portal, Online Wage Statements & W2s, and Real-time funding
• Customizable multi-media
communication materials that drive adoption and program usage
• In-house proprietary technology
platform, integrated program management and transaction processing
• Integration with existing
on-boarding process and HRIS system
• Fully PCI and SOC 1 Type II
compliant
• Adherence to paycard laws for