Lovely Professional University, Punjab
Course Code Course Title Course Planner Lectures Tutorials Practicals Credits
MGT519 OPERATIONS MANAGEMENT 16031::Gurpreet Kaur 3.0 1.0 0.0 4.0
Course Category Courses with numerical and conceptual focus
TextBooks
Sr No Title Author Edition Year Publisher Name
T-1 Operations Management Norman Gaither,Greg Frazier
9th Cengage Learning
Reference Books
Sr No Title Author Edition Year Publisher Name
R-1 Operations Management Concepts, Techniques & Applications
Evans & Collier 1st Cengage Learning R-2 Operations Management William Stevenson Taylor 8th Tata McGraw Hill Other Reading
Sr No Journals articles as Compulsary reading (specific articles, complete reference) OR-1 The four things that a service Business must get right HBR Article ,
OR-2 Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR ,
OR-3 Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , OR-4 Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. ,
OR-5 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , OR-6 National Cranberry Cooperative HBS #688122. From Case Map ,
OR-7 John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p ,
OR-8 To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , OR-9 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 ,
OR-10 Process Control at Polaroid , HBS, #693047 ,
OR-11 LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , OR-12 Johson Control Automotive Systems , HBS,#69308623p ,
Relevant Websites
Sr No (Web address) (only if relevant to the course) Salient Features
RW-1 "www.apics.org " "Website of Association of Operations Management "
RW-3 "www.mhhe.org/omc/index.html " "McGraw Hill Site, Links to over 100 operations related articles " RW-4 "www.poms.org " "Website of Production and Operations Management Society "
Week Number
Lecture Number
Broad Topic(Sub Topic) Chapters/Sections of Text/reference books Other Readings, Relevant Websites, Audio Visual Aids, software and Virtual Labs
Lecture Description Learning Outcomes Pedagogical Tool Demonstration/ Case Study / Images / animation / ppt etc. Planned
Week 1 Lecture 1 Operations Management (Introduction: Historical
milestones, Industrial revolution, Post civil war period, Scientific management, Human relation and Behavioralism, Operations research.) T-1:Chapter one RW-1 RW-4 Historical milestones in POM
Students would be able to briefly describe the historical evolution or Operations
Management
Case study What do Operations and Supply Chain Managers Do Reference Operations Management by Russel and Taylor pg no 3 Operations Management(The
Service revolution, The computer revolution, Operations as a system.)
T-1:Chapter One Studying Operations Management
Students would be able to identify three major functional areasof the organization and describe how they interrelate
Lecture 2 Operations Management
(Operations strategies in a Global economy, Today's Global Business conditions, Growth of Service sectors.)
T-1:Chapter Two Reality of global competitionquality customer service cost challenges advanced technologies Continued growth of service sectorsScarcity of operations resourcesSocial responsibility issues
Students would be able to generalize the todays global conditions and how they demand for a proper study of operations Management
Case study Strategies at the US Postal Service and Dell Reference Operations Management by Norman gaither pg no 27
Detailed Plan For Lectures
LTP week distribution: (LTP Weeks)
Weeks before MTE 7
Weeks After MTE 6
Week 1 Lecture 3 Operations Management (Operations strategies in Manufacturing and Services, Competitive priorities, Formation of Operations strategies.) T-1:Chapter Two R-2:Chapter Two Elements of operations strategyCompetitive priorities Operations strategy in services evolutionn of positioning strategy linking
operations and marketing strategies
list and briefly explain the primary ways that business organizatons compete
Week 2 Lecture 4 Demand Forecasting(Qualitative and Quantitative forecasting methods.) T-1:Chapter Three R-2:Chapter Three Qualitative and Quantitative modelsTable 33 and Table 34 longe range and short range forecast Numericals on forecasting techniques
Compare and contrast qualitative and quantitative approaches to forecasting Case study Forecasting Telephone Calls at L L Bean Reference Operations Management by Norman gaither pg no 79
Lecture 5 Demand Forecasting(Qualitative and Quantitative forecasting methods.) T-1:Chapter Three R-2:Chapter Three Qualitative and Quantitative modelsTable 33 and Table 34 longe range and short range forecast Numericals on forecasting techniques
Compare and contrast qualitative and quantitative approaches to forecasting Case study Forecasting Telephone Calls at L L Bean Reference Operations Management by Norman gaither pg no 79
Lecture 6 Quiz,Test,Case study 2
Week 3 Lecture 7 Demand Forecasting(Successful forecasting system.)
T-1:Chapter Three How to select a
forecasting method How to monitor and control a forecasting model
Enlist the elements of a good forecast and learn how to evaluate and control it
Case study Using a Forecasting Expert System at Xerox Reference Operations Management by Norman gaither pg no 93 Demand Forecasting(Computer software for forecasting.)
T-1:Chapter Three Forecast Pro
AutoboxSmart forecast for windows SAS SPSS SAP PM software library
Students will learn the application of softwares in forecasting
techniques Demand Forecasting(Forecasting
in small businesses and start up ventures.)
T-1:Chapter Three Different methods applicable in small businesses and start up ventures Sources of forecasting dataTable 310
Students will know the application of different possible forecasting techniques to small businesses
Lecture 8 Designing and Developing Products and Service Design (Process planning and design, Major factors affecting Process design.)
T-1:Chapter Four OR-6 The process planning and design systemfigure 43 major factors affecting choice of process designsTable 42 designing and
developing product and service design
Explain the strategic importance of product and service design
Case study Compaq changes to Produce to Order Reference Operations Management by Norman gaither pg no 132
Week 3 Lecture 9 Designing and Developing Products and Service Design (Types of Process design, Interrelationship among Product design, Process design and Inventory policy.)
T-1:Chapter Four Process designproduct focussed process focussed group technology cellular manufacturing
interrelationships among product design process design and inventory policy
Students will be able to understand the
interrelationship among product design process design and inventory policy
Week 4 Lecture 10 Designing and Developing Products and Service Design (Types of Process design, Interrelationship among Product design, Process design and Inventory policy.)
T-1:Chapter Four Process designproduct focussed process focussed group technology cellular manufacturing
interrelationships among product design process design and inventory policy
Students will be able to understand the
interrelationship among product design process design and inventory policy
Lecture 11 Quiz,Test,Case study 3
Lecture 12 Designing and Developing Products and Service Design (Process design in services, Deciding among processing alternatives, Plant tours.)
T-1:Chapter Four Processing alternatives batch size and product variety capital
requirement for process design economic analysis process charts Process design in services plant tours product focused process focused service operation
List the several key issues in service design and understanding the types of processes in manufacturing or service organizations
Week 5 Lecture 13 Facility Capacity(Long range capacity planning.) T-1:Chapter Five R-2:Chapter Five Definition of production capacity measurement of capacity forecasting capacity demand ways of changing capacity economies of scale analyzing Capacity planning decision decision tree analysis cost volume analysis numericals
Explain the importance of capacity planning Case study Automakers Facing Overcapacity in Asia Reference Operations Management by Norman gaither pg no 167
Week 5 Lecture 14 Facility Location and Layout (Facility Location concepts and techniques, Facility Layout introduction.)
T-1:Chapter Five Factors affecting location decision types of facilites and their dominant locational
factorsanalyzing retailing and other service
locations analyzing industrial facility locations numericals on centre of gravity methodfactor rating method and cost profit volume analysis
Explain why location decisions are important and use the techniques presented to solve typical problems
Case study Intel Delays Opening A New Plant Reference Operations Management by Norman gaither pg no 170
Lecture 15 Quiz,Test,Case study 1
Week 6 Lecture 16 Facility Location and Layout (Manufacturing and Analyzing facility Layouts, Service facility Layout.)
T-1:Chapter Five R-2:Chapter Six
Product layout process layout cellular manufacturing layout fixed position layout hybrid layout software for analyzing facility layout planning process and warehouse layout planning product layoutplanning cellular manufacturing layouts service layoutstypes and anlyzing service facility layouts Numericals on above layouts
Explain the strategic importance of facility layouts and the applicability of different layout techniques accross different organization s to find best possible layout
Case study Boeing Factory Saves Space Reference Operations Management by Norman gaither pg no 193
Lecture 17 Facility Location and Layout (Manufacturing and Analyzing facility Layouts, Service facility Layout.)
T-1:Chapter Five R-2:Chapter Six
Product layout process layout cellular manufacturing layout fixed position layout hybrid layout software for analyzing facility layout planning process and warehouse layout planning product layoutplanning cellular manufacturing layouts service layoutstypes and anlyzing service facility layouts Numericals on above layouts
Explain the strategic importance of facility layouts and the applicability of different layout techniques accross different organization s to find best possible layout
Case study Boeing Factory Saves Space Reference Operations Management by Norman gaither pg no 193
Week 6 Lecture 18 Operating Technologies(Types of Manufacturing Automation, Software for automation.)
T-1:Chapter Six Types of manufacturing automationmachine attachments numerically controlled machinesrobotsautomate d quality control inspection automatic identification system automated process controls Automated production systems Automated flow lines Automated assembly systems flexible manufacturing systems automated storage and retrieval system Software for autmationCADCAM Computer integrated manufacturing Enterprise resource planning
Explain the importance and types of automation in manufacturing
Case study Northrop Grumman Searches For New Production Technology
Reference Operations Management by Norman gaither pg no 231
Week 7 Lecture 19 Operating Technologies (Automation in Services, Automation issues, Deciding among automation alternatives.)
T-1:Chapter Six Automation issues Use of automation building manufacturing flexibilities Justifying automation projects managing technological change worker displacement training and retraining Automation alternatives Rating scale approach Relative aggregate scores approach
List the key issues involved in automation
Case study Automated Check Out At Kroger Grocery Store Reference Operations Management by Norman gaither pg no 244
Lecture 20 Operating Technologies(Service Operations Planning and Scheduling- Scheduling quasi manufacturing service.)
T-1:Chapter Nine Service Operations Planning and Scheduling nature of services revisited operations strategies for services types of service operations scheduling challenges in services Scheduling quasi manufacturing service product focused operations process focused operations work shift scheduling in service operations
Student will be able understand the critical issues involved while planning for service operations like banking restraunt retail etc
Week 7 Lecture 21 Operating Technologies (Scheduling customer as participant service, Scheduling customer as product service.)
T-1:Chapter Nine Scheduling customer as participant service nature of theses operations waiting lines in service operationsScheduling customer as product service nature of these operations using computer simulation in service operations Describe how scheduling is done in services
MID-TERM
Week 8 Lecture 22 Operations Quality Management and Quality Control(Nature of Quality, Quality gurus, Modern quality management, Quality Management recognition, TQM programs.)
T-1:Chapter Seven Nature of Quality Dimensions of qualityDeterminants of quality costs of qualityModern quality management quality gurus quality drives the productivity machine other aspects of the quality picture Quality Management recognition Malcolm Baldridge award the deming prize ISO 9000 standards TQM programsTop management Commitment and InvolvementCustomer involvement designing product for quality designing and controlling production processes developing supplier partnership customer service distribution and installation building teams of empowered employees benchmarking and continuous
improvement
Explain why quality is important
Describing the quality awards and overview of TQM process Case study Empowered Work Teams At Square D Corporation Reference Operations Management by Norman gaither pg no 287
Week 8 Lecture 23 Operations Quality Management and Quality Control(Nature of Quality, Quality gurus, Modern quality management, Quality Management recognition, TQM programs.)
T-1:Chapter Seven Nature of Quality Dimensions of qualityDeterminants of quality costs of qualityModern quality management quality gurus quality drives the productivity machine other aspects of the quality picture Quality Management recognition Malcolm Baldridge award the deming prize ISO 9000 standards TQM programsTop management Commitment and InvolvementCustomer involvement designing product for quality designing and controlling production processes developing supplier partnership customer service distribution and installation building teams of empowered employees benchmarking and continuous
improvement
Explain why quality is important
Describing the quality awards and overview of TQM process Case study Empowered Work Teams At Square D Corporation Reference Operations Management by Norman gaither pg no 287
Lecture 24 Operations Quality Management and Quality Control(Quality Control- Statistical concepts in Quality Control.)
T-1:Chapter Seventeen
Statistical concepts in Quality Control Sampling Central limit theorm and quality control
List and briefly explain the important statistical concepts used in controlling quality Week 9 Lecture 25 Operations Quality Management
and Quality Control(Control Charts.)
T-1:Chapter Seventeen R-2:Chapter Ten
Control Charts Control charts for variables Control charts for attributes along with numericals
Explain how control charts are used to monitor a process and the concepts that underlie their use Lecture 26 Operations Quality Management
and Quality Control(Control Charts.)
T-1:Chapter Seventeen R-2:Chapter Ten
Control Charts Control charts for variables Control charts for attributes along with numericals
Explain how control charts are used to monitor a process and the concepts that underlie their use Lecture 27 Operations Quality Management
and Quality Control(Quality Control in Services, Computers in Quality Control.)
T-1:Chapter Seventeen
Acceptance plans Single double and sequential plans
Computers in quality control Quality control in services
Explain the applicability of computers in quality control
How quality can be controlled in a service environment
Week 10 Lecture 28 Supply Chain Management and e- business(Supply Chain
Management, Purchasing, Logistics, Warehousing, Expediting, Benchmarking the performance of materials managers.)
T-1:Chapter Eleven OR-5 Purchasing Importance mission What purchasing managers do purchasing process buyers and their duties make or buy analysis ethics in buying Logistics Production control Shipment to and from factories innovation in logistics Warehousing warehousing operations methods of inventory accounting contemporary developments expediting Benchmarking the performance of materials managers
Outline and describe the basic concepts used in supply chain management
Case study Trucking On The Web
Reference Operations Management by Norman gaither pg no 441
Lecture 29 Supply Chain Management and e- business(Supply Chain
Management, Purchasing, Logistics, Warehousing, Expediting, Benchmarking the performance of materials managers.)
T-1:Chapter Eleven OR-5 Purchasing Importance mission What purchasing managers do purchasing process buyers and their duties make or buy analysis ethics in buying Logistics Production control Shipment to and from factories innovation in logistics Warehousing warehousing operations methods of inventory accounting contemporary developments expediting Benchmarking the performance of materials managers
Outline and describe the basic concepts used in supply chain management
Case study Trucking On The Web
Reference Operations Management by Norman gaither pg no 441
Lecture 30 Supply Chain Management and e- business(Third party Logistics Management providers, e- business and Supply Chain Management.)
T-1:Chapter Eleven Third party Logistics Management providers e business and Supply Chain Management Introduction
Explain some recent trends in supply chain management
Case study Top Selling Supply Chain Management Software Reference Operations Management by Norman gaither pg no 442
Week 11 Lecture 31 Supply Chain Management and e- business(Just In time and Lean Manufacturing- Pre requisite for JIT manufacturing.)
T-1:Chapter Twelve Just In time and Lean Manufacturing Pre requisite for JIT manufacturing
Understanding the JIT and Lean
manufacturing concept List and briefly describe the building blocks of JIT
Case study JIT Purchasing at Waterville TG Inc Reference Operations Management by Norman gaither pg no 477
Supply Chain Management and e- business(Elements of JIT
manufacturing, Benefits, JIT in service companies.)
T-1:Chapter Twelve Elements of JIT manufacturing Benefits of JIT JIT manufacturingJIT in service companies Outline the considerations important in converting a traditional mode of operation into a JIT system
Case study Maturing JIT Implementation At Amadas Reference Operations Management by Norman gaither pg no 483
Lecture 32 Production Planning(Aggregate planning, Master planning scheduling)
T-1:Chapter Thirteen Aggregate planning Aggregate demand dimensions of production capacity sources of medium range production capacity some traditional aggregate plans criteria for selecting aggregate plans mathematical models for aggregate planning
Master planning schedulin Objectives Time fences in MPS
Explain what aggregate planning and MPS is and how it is useful
Lecture 33 Production Planning(Types of Production Planning and Control.)
T-1:Chapter Thirteen Types of Production Planning and Control Pond draining system Push system pull systems focusing on bottlenecks
Briefly explain what different types of producion planning and control systems can be applied across
manufacturing organizations Week 12 Lecture 34 Production Planning
(Manufacturing Operations Scheduling- Scheduling process focused manufacturing.)
T-1:Chapter Sixteen Scheduling Scheduling process focused manufacturing Shop floor planning and control order sequencing problems assignment problems
Outline the different methods used in scheduling a process focused manufacturing organizations
Case study Input Output Control At Boeing Reference Operations Management by Norman gaither pg no 628 Production Planning(Scheduling product focused manufacturing, Computerized Scheduling Systems.)
T-1:Chapter Sixteen Scheduling product focused manufacturing Batch schedulingdelivery schedules
Computerized Scheduling Systems
Outline the different methods used in scheduling a product focused manufacturing organizations
Week 12 Lecture 35 Inventory Management(Opposing views of inventories, nature of inventories.) T-1:Chapter Fourteen Opposing views of inventories Why we want to hold inventoriesWhy we do not hold inventories Nature of inventories
Define the term inventory list the major reasons for for holding inventories
Case study Setting Inventory Policies At AIRCO Division Reference Operations Management by Norman gaither pg no 536
Lecture 36 Inventory Management(Fixed order quantity systems.)
T-1:Chapter Fourteen R-2:Chapter Twelve
Fixed order quantity systemsDetermining order quantities
Determining order points along with
numericalsEOQ and EPQ
Describe the Fixed order quantity model and solve the typical problems
Inventory Management(Fixed order period systems.)
T-1:Chapter Fourteen R-2:Chapter Twelve
Fixed order period systems Concepts and numericals
Describe the Fixed order periodmodel and solve the typical problems Week 13 Lecture 37 Inventory Management(Other
inventory models, some realities of inventory planning.)
T-1:Chapter Fourteen
Other inventory models Hybrid inventory model Single period invnetory model
some realities of inventory planning ABC classification Vendor managed inventory EOQ and uncertainity
Dynamics and other factors affecting inventory planning
Understanding the contemporary inventory models and dynamics of inventory planning
Lecture 38 Maintenance management(Repair programs, PM programs, Machine reliability, Secondary Maintenance department.)
T-1:Chapter Nineteen
Repair programs Repair crews standby machines repair shops breakdown triggers repairs and corrective actions early parts replacement policies letting workers repair their own machines Machine reliability Secondary Maintenance department Understanding the concept of Maintenance management
Case study Total Productive
Maintenance At Asten Inc
Maintenance management(Trends in Maintenance , Maintenance issues in Service organizations)
T-1:Chapter Nineteen
Trends in Maintenance Maintenance issues in Service organization
Outline the critical issues in Maintenance management
Week 13 Lecture 38 Employee productivity
(Productivity and Human behavior, Designing worker’s job, Work method analysis, Work
measurement.)
T-1:Chapter Eighteen
Introduction
Productivity and human behaviour
Computing productivity with the helpf numericals Factors that affect productivity
Define the term productivity and explain why it is important to organizations and to countries
Case study Smarter and Better Trained Employees
Reference Operations Management by Norman gaither pg no 703
Lecture 39 Contemporary issues in operations management(Lean system
methods.)
R-2:Chapter Sixteen Lean services Lean retailing Lean bankingHealthcare Lean retailing at Blockbuster Lean Consumption Understanding the applicability of lean concepts Across service organizations
Contemporary issues in operations management(Service Blueprinting and Service delivery process.)
R-2:Chapter Four Service blueprinting Introduction and application Designing and
developing new service
How Service
Blueprinting guides in designing a service delivery process for an organization
Contemporary issues in operations management(Role on Information Technology and e- commerce)
R-2:Chapter Eleven Role on Information Technology and e commerce Understandig the application of IT in various spheres of Operations Management
Case study Virtual Manufacturing At Palm Inc Reference Operations Management by Russel and Taylor pg no 436
SPILL OVER
Week 14 Lecture 40 T-1:Chapter ten Project Management
Project planning and Control Techniques
Outline the controlling techniques used in managing projects
Lecture 41 T-1:Chapter fifteen Material Requirement
Planning
Explain the concepts and issues involved in MRP
Lecture 42 T-1:Chapter fifteen Capacity Requirement
Planning
Briefly explain the basics of CRP
Scheme for CA:
Component Frequency Out Of Each Marks Total Marks
Quiz,Test,Case study 2 3 10 20
Total :- 10 20
AT No. Objective Topic of the Academic Task Nature of Academic Task (group/individuals/field
work
Evaluation Mode Allottment / submission Week Quiz,Test,Case study 1 To make students understand the concepts taught by knowing their application in Business Organisations in real life
Case Presentation and Analysis to be done in groups of 3 to 4 students. Preferably to be taken in Tutorials . Cases are
mentioned in Tutorial Plan . More cases can be referred from the Case Map of Stevensons Book given at the Harvard Educator Website. One Group to be covered per week .
Group Presentation 8
Marks , Written Analysis of approx 2000 words 7 marks , Viva during or after the Presentation 5 Marks 1 / 15 Quiz,Test,Case study 3 To enable students to grasp the basic concepts from the textbook.
Quiz to be taken in the sixth week covering all the topics covered prior to it .
Individual Quiz will consist of 35 Questions . Maximum marks will be 30 and time to attempt will be 30 mins 9 / 11 Quiz,Test,Case study 2 Developing the Ability to solve Quantitative Problems.
Test of Numerical problems on Control Charts and Inventory Control Problems. Six Problems of Five Marks each .Three from Control Charts and three from Inventory Control.
Individual Max Marks 30 and Time allowed 45 minutes
3 / 6
Plan for Tutorial: (Please do not use these time slots for syllabus coverage)
Tutorial No. Lecture Topic Type of pedagogical tool(s) planned
(case analysis,problem solving test,role play,business game etc)
Tutorial 1 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001.
Case analysis
Tutorial 2 The four things that a service Business must get right HBR Article
Case analysis Tutorial 3 Numericals Problems of Reliability and Productivity Problem solving Tutorial 4 National Cranberry Cooperative HBS
#688122. From Case Map
Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity
Case analysis
Tutorial 5 John Crane UK Ltd Case Case analysis Tutorial 6 Quiz of 25 Questions and 30 Mins Duration . Max
marks 30
Test
After Mid-Term
Tutorial 8 Note on Quality: The Views of Deming, Juran, and Crosby
Case analysis Tutorial 9 Process Control at Polaroid , HBS, #693047 Case analysis Tutorial 10 LL Bean Item Forecasting and Inventory Management Case analysis Tutorial 11 Barilla SpA Italy Case analysis Tutorial 12 Johson Control Automotive Systems Case analysis Tutorial 13 Numericals on Inventory Control Problem solving
