MITELNETWORKS

(1)

USER GUIDE

IP Phone

5010

(2)

NOTICE

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(3)

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INTRODUCTION

USING YOUR MITEL NETWORKS 5010 IP PHONE

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INTRODUCTION TO THE DESKTOP USER TOOLS

TIPS FOR YOUR COMFORT AND SAFETY

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ACCESSING FEATURES

(5)

INTRODUCTION

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USING YOUR MITEL NETWORKS 5010 IP PHONE

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(6)

Your Mitel Networks 5010 IP Phone

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(7)

Each personal key may be programmed with:

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z OLQHJURXSQXPEHURU

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(8)

Fixed Function Keys

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SuperKey

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Hold

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Message

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Cancel

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Trans/Conf

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Shift

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Intercom

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and

(9)

Customizing your Mitel Networks 5010 IP Phone

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Ringer Control

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Ringer Pitch

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To adjust the Ringer Pitch while your extension is idle:

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Handset Receiver Volume Control

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Headset Volume Control

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Speaker Volume Control

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Display Contrast Control

(10)

Programming your Keys

Programming a Personal Key

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To program a personal key which does not require mandatory information:

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3UHVV

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To program a personal key which requires mandatory information:

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3UHVV

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3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV GLVSOD\HG

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(11)

Removing a Feature from a Personal Key

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Programming a DSS/BLF key

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To program a DSS/BLF key:

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:ULWHWKHH[WHQVLRQQXPEHURQWKHNH\ODEHO

.H\6WDWXV ([SODQDWLRQ

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(12)

Programming an EXTENSION GROUP key

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7DEOH(;7(16,21*5283.H\6WDWXVRQD,33KRQH

To program an EXTENSION GROUP key:

3UHVV6XSHU.H\

3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG 3UHVVWRVHOHFWWKLVRSWLRQ

3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO(;7(16,21*5283LVGLVSOD\HG 3UHVVWRVHOHFWWKLVRSWLRQ

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,I\RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO\WRUHPRYH WKHLQFRUUHFWGLJLWV

3UHVVWRVDYHWKHH[WHQVLRQJURXSQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\

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:ULWHWKHH[WHQVLRQJURXSQXPEHURQWKHNH\ODEHO

Programming a LINE key

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7KH/,1(NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQH

7DEOH/,1(.H\6WDWXVRQD,33KRQH

/LW5HG $OOH[WHQVLRQVLQWKHH[WHQVLRQJURXSDUHEXV\

8QOLW $WOHDVWRQHH[WHQVLRQLQWKHH[WHQVLRQJURXSLVLGOH

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/LW5HG 7KHOLQHLVLQXVHDWDQRWKHUH[WHQVLRQ

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(13)

To program a LINE key:

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3UHVVWRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\

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Programming a LINE GROUP key

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7DEOH/,1(*5283.H\6WDWXVRQD,33KRQH

To program a LINE GROUP key:

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3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/,1(*5283LVGLVSOD\HG 3UHVVWRVHOHFWWKLVRSWLRQ

'LDOWKHUHTXLUHGOLQHJURXSQXPEHU

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3UHVVWRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\

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(14)

Account Codes

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1RWHV

&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV

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PROGRAMMING

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Allocating an Account Code to an Outgoing Call

If you have an ACCOUNT CODE key programmed with a specific account code:

3UHVVWKH$&&2817&2'(NH\

$FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

If you have an ACCOUNT CODE key without a specific account code programmed:

3UHVVWKH$&&2817&2'(NH\ 'LDOWKHUHTXLUHG$FFRXQW&RGH

$FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

If you do not have an ACCOUNT CODE key programmed:

'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH 'LDOWKHUHTXLUHG$FFRXQW&RGH

(15)

Allocating an Account Code to a Call in Progress

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If you have an ACCOUNT CODE key programmed with a specific account code:

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3UHVVWKH(;&/86,9(+2/'NH\DJDLQ

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If you have an ACCOUNT CODE key without a specific account code programmed:

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'LDOWKHUHTXLUHGDFFRXQWFRGH

If you do not have an ACCOUNT CODE key programmed:

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'LDOWKHUHTXLUHGDFFRXQWFRGH

Alarm Calls

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OPERATION

To setup an Alarm Call from your extension:

'LDOWKH$ODUP&DOOIHDWXUHDFFHVVFRGH 'LDOWKHWLPHXVLQJWKHKRXUFORFN

To cancel an Alarm Call:

(16)

Answer External Call

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PROGRAMMING

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OPERATION

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To answer external calls using the ANSWER EXTERNAL key:

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7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ

DQVZHUHG

Answer Next Call

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PROGRAMMING

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OPERATION

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To answer internal and external calls in the order that they are presented at your extension:

z 3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\

(17)

Automatic Hold

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PROGRAMMING

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OPERATION

Outgoing Calls

To place the current call on Automatic Exclusive Hold and make another call:

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To return to the call placed on hold:

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To transfer the held party to the newly-called party:

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Incoming Calls

To place the current call on Automatic System Hold and answer an incoming call:

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+DQGOHWKHQHZFDOODVXVXDO

To return to the held call:

(18)

Call Forwarding

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(19)

Call Forward All (CFA)

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PROGRAMMING

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(20)

OPERATION

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Forwarding your calls using SuperKey

To forward all your calls to another extension or extension group using SuperKey:

3UHVV6XSHU.H\

&$//)25:$5'"LVGLVSOD\HG 3UHVVWRVHOHFWWKHIHDWXUH

$/:$<6LVGLVSOD\HG

3UHVVWRUHYLHZWKHQXPEHUVWRUHG

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3UHVVWRFKDQJHWKHQXPEHUVWRUHG

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$/:$<6LVGLVSOD\HGZLWKWKHWDUJHWH[WHQVLRQRUH[WHQVLRQJURXSQXPEHUSUHIL[HGZLWKDQ DVWHULVN7KHDVWHULVNLQGLFDWHVWKDWWKHIRUZDUGLQJLVQRZDFWLYH

3UHVV6XSHU.H\WRFRPSOHWHWKHRSHUDWLRQ

(21)

Forwarding your calls using a programmed key

To forward all your calls using a key programmed with a destination extension or extension group number:

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7KH&$//)25:$5'$//&$//6NH\OLJKWVVROLGUHG:KHQ\RXOLIW\RXUKDQGVHW\RXKHDU

LQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW\RXDUHIRUZDUGLQJ\RXUFDOOV

To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed:

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'LDODQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHURUSUHVVD'66%/)RU(;7(16,21*5283NH\

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To forward your calls when you hear Call Waiting tone while in conversation:

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7KHLQFRPLQJFDOOLVIRUZDUGHG

Forwarding your calls using the feature access code

To forward your calls using the Call Forward All Calls to Extension feature access code:

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:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW\RXDUHIRUZDUGLQJ\RXU FDOOV

To forward your calls using the Call Forward All Calls to Extension Group feature access code:

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(22)

Canceling

To cancel forwarding using SuperKey:

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3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWXQWLO&$//)25:$5'"LVGLVSOD\HG 3UHVVWRVHOHFWWKHIHDWXUH

$/:$<6LVGLVSOD\HG

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3UHVV6XSHU.H\

To cancel forwarding:

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(23)

Call Forward on No Answer or Busy (CFN/CFB )

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PROGRAMMING

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OPERATION

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(24)

Forwarding your calls using SuperKey

To forward your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey:

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3UHVVWRFKDQJHWKHVWRUHGQXPEHU

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,IDWDUJHWH[WHQVLRQQXPEHURUH[WHQVLRQJURXSQXPEHUKDVEHHQSURJUDPPHG 3UHVVWRFKDQJHWKHVWRUHGQXPEHU

3UHVVWRWXUQRQWKHIRUZDUGLQJ

1$%LVGLVSOD\HGZLWKWKHWDUJHWH[WHQVLRQRUH[WHQVLRQJURXSQXPEHUDQGDQDVWHULVN7KH DVWHULVNLQGLFDWHVWKDWWKHIRUZDUGLQJLVQRZDFWLYH

3UHVV6XSHU.H\

(25)

Forwarding your calls using a programmed key

To forward your calls to another extension when your extension is busy or you are unable to answer the call using a key programmed with a destination extension or extension group number:

z 3UHVVD&)1&)%NH\

7KHDVVRFLDWHG&)1&)%NH\OLJKWVVROLGUHG:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHG GLDOWRQHLQGLFDWLQJWKDW\RXDUHIRUZDUGLQJ\RXUFDOOV

To forward your calls to another extension or extension group using a key which does not have an extension or extension group programmed:

3UHVVD&)1&)%NH\

'LDODQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHURUSUHVVD'66%/)RU(;7(16,21*5283NH\

7KHDVVRFLDWHG&)1&)%NH\OLJKWVVROLGUHG:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHG GLDOWRQHLQGLFDWLQJWKDW\RXDUHIRUZDUGLQJ\RXUFDOOV

Forwarding your calls using the feature access code

To forward your calls to another extension using the CALL FORWARD ON NO ANSWER OR BUSY to Extension feature access code:

'LDOWKH&DOO)RUZDUG$OO&DOOVWR([WHQVLRQIHDWXUHDFFHVVFRGH 'LDODQH[WHQVLRQQXPEHURUSUHVVD'66%/)NH\

To forward your calls to an extension group using the CALL FORWARD ON NO ANSWER OR BUSY to Extension Group feature access code:

'LDOWKH&DOO)RUZDUG$OO&DOOVWR([WHQVLRQ*URXSIHDWXUHDFFHVVFRGH 'LDODQH[WHQVLRQJURXSQXPEHURUSUHVVDQ(;7(16,21*5283NH\

Canceling

To cancel forwarding using SuperKey:

3UHVV6XSHU.H\

3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWXQWLO&$//)25:$5'"LVGLVSOD\HG 3UHVVWRVHOHFWWKHIHDWXUH

3UHVVWKHUHSHDWHGO\XQWLO1$%LVGLVSOD\HG

3UHVV

1$%LVGLVSOD\HGDORQJZLWKDSUHGHILQHGWDUJHWH[WHQVLRQQXPEHURUH[WHQVLRQJURXSQXPEHU DQGDQDVWHULVN

3UHVVWRFKDQJHWKHIRUZDUGLQJ 3UHVVWRWXUQRIIWKHIRUZDUGLQJ

1$%LVGLVSOD\HGZLWKWKHWDUJHWH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU7KHDVWHULVNKDVEHHQ UHPRYHG 1RWH,I\RXKDYH)ROORZ0HDQGRU5HPRWH&DOO)RUZDUGSURJUDPPHGWKDWLVWKHIRUZDUGLQJLV SUHIL[HGE\DQDVWHULVNWKHQH[WDYDLODEOHSURJUDPPHGIRUZDUGLQJW\SHIURPWKHWZRJLYHQLV VHOHFWHGDQGDFWLYDWHG 3UHVV6XSHU.H\

To cancel forwarding:

z 3UHVVWKHDFWLYH&$//)25:$5'NH\RUGLDOWKH&DQFHO&DOO)RUZDUGIHDWXUHDFFHVVFRGH

(26)

Call Park

7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOLQJ WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU

5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV

PROGRAMMING

3URJUDPWKH3$5.NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

1RWH<RXPXVWKDYHDSUHSURJUDPPHG3$5.NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH

To park an incoming external call:

$IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\

$PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HG/,1([[+(/':KHUH[[LVWKHOLQHQXPEHUWKH FDOOHULVKHOGRQ

,ISURJUDPPHGWKH/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFHDW\RXUH[WHQVLRQ 3UHVVWKH(;7(16,213$*,1*NH\WRDQQRXQFHWKHFDOO

:KHQWKHFDOOLVSLFNHGXS\RXU/,1(NH\OLJKWVVROLGUHGLISURJUDPPHG

,IWKHFDOOLVQRWSLFNHGXSSUHVVWKHIODVKLQJ/,1(NH\LISURJUDPPHGDQGVSHDNWRWKHFDOOHU

To retrieve an unanswered parked call:

z :KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKHUHOHYDQW/,1(NH\LISURJUDPPHG

<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO

Alternatively:

'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH

'LDOWKHOLQHQXPEHUXVLQJWKHWKUHHGLJLWIRUPDWIRUH[DPSOH

(27)

Call Park Pick-up

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$QH[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHG DQGRQZKLFKOLQHWKHFDOOLVKHOG7RUHWULHYHWKHFDOO\RXPXVWGLDOWKH&DOO3DUNIHDWXUHDFFHVVFRGH IROORZHGE\WKHOLQHQXPEHURQZKLFKWKHFDOOLVZDLWLQJ)RUPRUHLQIRUPDWLRQRQSDUNLQJDFDOOUHIHU WR&DOO3DUN

1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH

&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVVFRGHV

OPERATION

2QUHFHLYLQJDEURDGFDVWPHVVDJHRIDFDOOZDLWLQJWREHDQVZHUHGRQDVSHFLILFOLQHIRU\RX 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH

'LDOWKHOLQHQXPEHUXVLQJWKHWKUHHGLJLWIRUPDWIRUH[DPSOH

<RXDUHQRZFRQQHFWHGWRWKHFDOOHU

1RWH5HIHUWR6\VWHP+ROGIRUGHWDLOHGLQIRUPDWLRQRQSLFNLQJXSFDOOVLQWKLVZD\

Alternatively:

,I\RXKDYHDQDVVRFLDWHG/,1(NH\SURJUDPPHGDW\RXUH[WHQVLRQSUHVVWKHIODVKLQJ/,1(NH\

<RXDUHQRZFRQQHFWHGWRWKHFDOOHU

(28)

Call Status Information

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(29)

Call Store

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1RWHV

z 7KHQXPEHURI6725(NH\V\RXFDQKDYHSURJUDPPHGDW\RXUH[WHQVLRQLVOLPLWHGRQO\E\WKH QXPEHURIDYDLODEOHSHUVRQDONH\V

z $VWRUHGFDOOFDQQRWEHSLFNHGE\DQRWKHUH[WHQVLRQXVHUDQG\RXFDQQRWWUDQVIHUWKHVWRUHGFDOOWR DQRWKHUH[WHQVLRQ

PROGRAMMING

3URJUDP6725(NH\VDVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

1RWH:KHQUHTXHVWHGGLDOWKH6725(NH\VQXPEHULQWKUHHGLJLWIRUPDWIRUH[DPSOH

OPERATION

1RWH<RXPXVWKDYHDSUHSURJUDPPHG6725(NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH

To store a call while in conversation with another party:

z 3UHVVD6725(NH\

7KHFKRVHQ6725(NH\IODVKHVJUHHQZLWKKHOGFDGHQFH7KHIROORZLQJPHVVDJHLVGLVSOD\HG/,1( [[6725('

To retrieve a call:

(30)

Call Transfer

7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU

OPERATION

To make an announced transfer:

:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVV7UDQV&RQI

<RXKHDUGLDOWRQH

3UHVVD'66%/)NH\RUGLDOWKHH[WHQVLRQQXPEHURUH[WHUQDOQXPEHU

<RXKHDUULQJLQJWRQH

,IWKHH[WHQVLRQXVHURUH[WHUQDOFDOOHGSDUW\DQVZHUVVSHDNWRWKHFDOOHGSDUW\DQGDVNWKHPLI WKH\ZLVKWRWDNHWKHFDOO

,IWKHFDOOHGSDUW\DFFHSWVWKHFDOOUHSODFH\RXUKDQGVHW

7KHFDOOLVDXWRPDWLFDOO\WUDQVIHUUHGWRWKHFDOOHGQXPEHU ,IWKHFDOOHGSDUW\GRHVQRWDFFHSWWKHFDOOSUHVVWKH&DQFHONH\

7KHFDOOLVUHWXUQHGWR\RX

To make an unannounced transfer:

:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVV7UDQV&RQI

<RXKHDUGLDOWRQH

3UHVVD'66%/)NH\RUGLDOWKHH[WHQVLRQQXPEHURUH[WHUQDOQXPEHU

<RXKHDUULQJLQJWRQH 5HSODFH\RXUKDQGVHW

7KHFDOOLVDXWRPDWLFDOO\WUDQVIHUUHGWRWKHFDOOHGQXPEHU

(31)

Callback when Free

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<RXUH[WHQVLRQVWDUWVULQJLQJZKHQWKHFDOOHGH[WHQVLRQRUOLQHEHFRPHVDYDLODEOHDQGDXWRPDWLFDOO\ UHGLDOVWKHRWKHUH[WHQVLRQRUDFFHVVHVWKHOLQHZKHQ\RXDQVZHUWKHFDOOEDFN

1RWHV

&DOOEDFNVRQOLQHVRQO\DSSO\ZKHQWKHOLQHLVLQXVHDQGQRWZKHQWKHFDOOHGSDUW\LVEXV\ <RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGLQVWHDGRI

SURJUDPPLQJD&$//%$&.NH\

PROGRAMMING

3URJUDPWKH&$//%$&.NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

To place a callback on a busy extension or line:

z :KLOHOLVWHQLQJWREXV\WRQHSUHVVWKH&$//%$&.NH\RUGLDOWKHVLQJOHGLJLWDFFHVVFRGH V\VWHPGHIDXOW

,ISURJUDPPHG\RXU&$//%$&.NH\OLJKWVVROLGUHGDQGGLDOWRQHLVUHWXUQHGWRLQGLFDWH VXFFHVVIXODFWLYDWLRQ

When the target extension or line becomes available:

<RXUH[WHQVLRQULQJVZLWKUDSLGULQJLQJDQG\RXU&$//%$&.NH\LISURJUDPPHGDQG,QWHUFRP IODVK$PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HG(;7[[[[&$//%$&.

/LIW\RXUKDQGVHWWRWDNHWKHFDOORUSUHVVWKHIODVKLQJNH\

,I\RXKDGSODFHGWKHFDOOEDFNRQDQH[WHQVLRQ\RXKHDUULQJLQJWRQHLISODFHGRQDOLQH\RXKHDU GLDOWRQH

,ISURJUDPPHG\RXU&$//%$&.NH\H[WLQJXLVKHVLQGLFDWLQJWKDWWKHFDOOFDQEHKDQGOHGLQWKH QRUPDOZD\

1RWH,I\RXGRQRWUHVSRQGWRWKHFDOOEDFNZLWKLQVHFRQGVRU\RXREWDLQDFFHVVWRWKHUHTXLUHG H[WHQVLRQRUOLQHEHIRUHWKHFDOOEDFNPDWXUHV\RXUUHTXHVWLVFDQFHOOHG

To cancel a callback:

(32)

Calls For

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1RWH7KH&$//6)25NH\VKRXOGEHODEHOHGZLWKWKHQDPHRUQXPEHURIWKHIRUZDUGLQJH[WHQVLRQ

,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\ZRUNLQJDQG\RXKDYHDSURJUDPPHG&$//6)25 NH\WKH&$//6)25NH\OLJKWVVROLGUHGZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I\RXUH[WHQVLRQLV VHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\ZRUNLQJDQG\RXKDYHD

&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WRWRJJOHWKH0DQDJHUV

H[WHQVLRQWRWKHDEVHQWRUSUHVHQWVWDWH5HIHUWR0DQDJHU6HFUHWDU\2SHUDWLRQIRUPRUH LQIRUPDWLRQ

PROGRAMMING

1RWH<RXPXVWKDYHDSUHSURJUDPPHG&$//6)25NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH

3UHVV6XSHU.H\

3UHVVUHSHDWHGO\XQWLO&$//6)25LVGLVSOD\HG 3UHVVDWWKH&$//6)25SURPSW

'LDOWKHH[WHQVLRQQXPEHURIWKHIRUZDUGLQJH[WHQVLRQDWWKH)25SURPSWIROORZHGE\

3URJUDPDQ$%6(1735(6(17NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

To answer a call forwarded from another extension:

(33)

Directed Call Pick-up

7KLVIHDWXUHDOORZV\RXWRSLFNXSDFDOOZKLFKLVULQJLQJDWDQRWKHUH[WHQVLRQZKLFKLVQRWLQ\RXUSLFN XSJURXS,IWKHUHLVPRUHWKDQRQHFDOOULQJLQJDWDQH[WHQVLRQZKHQ\RXDFWLYDWHWKLVIHDWXUHWKHFDOO ZLWKWKHKLJKHVWSULRULW\LVDQVZHUHGWKDWLVDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQ LQWHUQDORUUHYHUWHGFDOO

OPERATION

To answer a call that is ringing at another extension:

z ,ISURJUDPPHGSUHVVWKHIODVKLQJ'66%/)NH\

<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ

2U

z 'LDOWKH'LUHFWHG&DOO3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHULQJLQJH[WHQVLRQV QXPEHU

2U

z 'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHIROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU

(34)

Do Not Disturb (DND)

:KHQDQH[WHQVLRQXVHUFDOOV\RXUH[WHQVLRQZKHQ'R1RW'LVWXUELVDFWLYHWKH\KHDUEXV\WRQHDQGD PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HGRQWKHLU/&'(;7[[[['1'7KLVIHDWXUHGLVDEOHV\RXU H[WHQVLRQV5LQJHU([WHUQDOFDOOVWKDWDUHXVXDOO\SUHVHQWHGDW\RXUH[WHQVLRQXQGHUDSHUVRQDONH\ IRUH[DPSOH/,1(NH\DQG$16:(5(;7(51$/&$//NH\FRQWLQXHWREHSUHVHQWHGWKHDVVRFLDWHG NH\IODVKHVZLWKULQJLQJFDGHQFHKRZHYHU\RXUH[WHQVLRQGRHVQRWULQJ$QVZHUWKHFDOOE\SUHVVLQJ WKHIODVKLQJSHUVRQDONH\

:KHQ'R1RW'LVWXUELVDFWLYHDW\RXUH[WHQVLRQ\RXKHDULQWHUUXSWHGGLDOWRQHDQGLISURJUDPPHG

\RXU'2127',6785%NH\LVOLW:KHQWKLVIHDWXUHLVDFWLYH\RXUH[WHQVLRQDOVRLJQRUHVDQ\SDJLQJ

FDOOV

PROGRAMMING

1RWH7KLVIHDWXUHFDQEHSURJUDPPHGXQGHUDSHUVRQDONH\RUDFWLYDWHGE\GLDOLQJWKHIHDWXUHDFFHVV FRGH

3URJUDPWKH'2127',6785%NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

1RWH<RXFDQQRWDFWLYDWHWKLVIHDWXUHLIDQRWKHUH[WHQVLRQXVHULVIRUZDUGLQJFDOOVWR\RX

To activate Do Not Disturb:

z 3UHVVWKH'2127',6785%NH\RUGLDOWKH'R1RW'LVWXUEIHDWXUHDFFHVVFRGH

'2127',6785%LVGLVSOD\HGRQ\RXUH[WHQVLRQDQGLISURJUDPPHG\RXU'2127',6785%NH\ OLJKWVVROLGUHGLUUHVSHFWLYHRIKRZ\RXLQYRNHGWKHIHDWXUH

:KHQ\RXSUHVV,QWHUFRPRUOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDWWKH IHDWXUHLVDFWLYH

To de-activate Do Not Disturb:

z 3UHVVWKH'2127',6785%NH\DJDLQRUGLDOWKH'R1RW'LVWXUEIHDWXUHDFFHVVFRGH

,ISURJUDPPHG\RXU'2127',6785%NH\H[WLQJXLVKHVDQG\RXU/&'UHWXUQVWRQRUPDO 1RUPDOGLDOWRQHUHWXUQV

DTMF (Dual Tone Multi-Frequency) Tone Dialing

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<RXU$GPLQLVWUDWRUFDQDGYLVHRQWKHW\SHRIVLJQDOLQJLQXVHRQWKHV\VWHP7KHIROORZLQJSURFHGXUH LVQRWQHFHVVDU\IRU,6'1OLQHVRUOLQHVFRQILJXUHGIRUGXDOWRQHPXOWLIUHTXHQF\'70)VLJQDOLQJ

OPERATION

$FFHVVDOLQHHLWKHUXVLQJWKHRXWDFFHVVGLJLWRUSUHVVD/,1(RU/,1(*5283NH\

<RXKHDUH[WHUQDOGLDOWRQH

'LDOWKHUHTXLUHGH[WHUQDOQXPEHUWRDFFHVVWKHVHUYLFH\RXUHTXLUH

<RXKHDUULQJLQJWRQHDQGDQLQGLFDWLRQRIWKHV\VWHPDQVZHULQJ

3UHVV

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:KHQWKHFDOOLVILQLVKHGUHSODFH\RXKDQGVHW

(35)

Exclusive Hold

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'66%/)NH\IODVKHVJUHHQZLWKKHOGFDGHQFHLQGLFDWLQJWKDWDFDOOLVFXUUHQWO\EHLQJKHOGDQGFDQEH

UHWULHYHGE\SUHVVLQJWKLVNH\

PROGRAMMING

3URJUDPWKH(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

7KHIROORZLQJSDUDJUDSKVGHVFULEHKRZWRXVH([FOXVLYH+ROGGHSHQGLQJRQZKDWNH\V\RXKDYHVHWXS DW\RXUH[WHQVLRQ

1RWH<RXPXVWKDYHDSUHSURJUDPPHG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV IHDWXUH

Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys.

To place a call on hold to make an enquiry call or answer another call:

z :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKH(;&/86,9(+2/'NH\

7KHFXUUHQWFDOOLVSODFHGRQKROG

7KH(;&/86,9(+2/'NH\IODVKHVJUHHQZLWKKHOGFDGHQFH

To retrieve a call from hold:

z 3UHVVWKH(;&/86,9(+2/'NH\DIWHUFOHDULQJWKHHQTXLU\FDOORULQFRPLQJFDOO

<RXDUHUHFRQQHFWHGWRWKHKHOGSDUW\

Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys.

To place a call on hold to make an enquiry call or answer another call:

z :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKH(;&/86,9(+2/'NH\

7KHFXUUHQWFDOOLVSODFHGRQKROG7KH'66%/)RU/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFH

To retrieve a call from hold:

z 3UHVVWKHIODVKLQJ'66%/)RU/,1(NH\

(36)

Extension Paging

7KLVIHDWXUHDOORZV\RXWRWXUQRQWKHORXGVSHDNHUDWDQRWKHUH[WHQVLRQRUDWDQXPEHURIH[WHQVLRQV DQGEURDGFDVWDPHVVDJHWRWKHVHH[WHQVLRQXVHUV7KHW\SHVRIEURDGFDVWPHVVDJHVWKDWFDQEH PDGHDUH

z EURDGFDVWDPHVVDJHWRDQRWKHUH[WHQVLRQXVHU

z EURDGFDVWDPHVVDJHWRDOOH[WHQVLRQXVHUVLQDQH[WHQVLRQJURXS z EURDGFDVWDPHVVDJHWRDOOH[WHQVLRQXVHUVRQWKHV\VWHP

1RWH<RXFDQQRWEURDGFDVWDPHVVDJHWR\RXURZQH[WHQVLRQJURXS

PROGRAMMING

1RWH<RXFDQFKRRVHWRVDYHDQ(;7(16,213$*,1*NH\ZLWKRUZLWKRXWVSHFLI\LQJWKHWDUJHW H[WHQVLRQV

3URJUDPDQ(;7(16,213$*,1*NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

To broadcast a message to an extension, extension group or all extensions on the system if you have a dedicated EXTENSION PAGING key:

/LIW\RXUKDQGVHW

3UHVVWKH(;7(16,213$*,1*NH\

<RXU(;7(16,213$*,1*NH\OLJKWVVROLGUHGDQG\RXKHDUDVKRUWEXUVWRIWRQH 0DNHWKHDQQRXQFHPHQW

5HSODFH\RXUKDQGVHW

<RXU(;7(16,213$*,1*NH\H[WLQJXLVKHV

To broadcast a message to an extension or extension group if you do NOT have a dedicated EXTENSION PAGING key:

/LIW\RXUKDQGVHW

3UHVVWKH(;7(16,213$*,1*NH\RUGLDOWKH(;7(16,213$*,1*IHDWXUHDFFHVVFRGH 'LDOWKHUHTXLUHGWDUJHWH[WHQVLRQRUH[WHQVLRQJURXSRUSUHVVD'66%/)RU(;7(16,21*5283

NH\

<RXU(;7(16,213$*,1*NH\OLJKWVVROLGUHGDQG\RXKHDUDVKRUWEXUVWRIWRQH$PHVVDJH VLPLODUWRWKHIROORZLQJLVGLVSOD\HG63($.(;7[[[[ZKHUH[[[[LVWKHH[WHQVLRQQXPEHU\RX KDYHSDJHG

0DNHWKHDQQRXQFHPHQW 5HSODFH\RXUKDQGVHW

To broadcast a message to all extensions on the system if you do NOT have a dedicated EXTENSION PAGING key:

/LIW\RXUKDQGVHW

3UHVVWKH(;7(16,213$*,1*NH\RUGLDOWKH([WHQVLRQ3DJLQJIHDWXUHDFFHVVFRGH 'LDO

<RXU(;7(16,213$*,1*NH\OLJKWVVROLGUHGDQG\RXKHDUDVKRUWEXUVWRIWRQH 0DNHWKHDQQRXQFHPHQW

(37)

External Call Waiting Tone

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:KHQ&DOO:DLWLQJWRQHLVKHDUG\RXFDQOHDYHWKHLQFRPLQJFDOOXQDQVZHUHGXQWLO\RXKDYHILQLVKHG WKHFXUUHQWFDOORUSODFHWKHFXUUHQWFDOORQKROGDQGDQVZHUWKHQHZFDOO

OPERATION

To enable Call Waiting tone:

'LDOWKH&DOO:DLWLQJWRQHIHDWXUHDFFHVVFRGH 3UHVV

5HSODFH\RXUKDQGVHW

To disable Call Waiting tone:

'LDOWKH&DOO:DLWLQJWRQHIHDWXUHDFFHVVFRGH 3UHVV

(38)

Follow Me

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PROGRAMMING

3UHVV6XSHU.H\

3UHVVUHSHDWHGO\XQWLO)2//2:0(LVGLVSOD\HG

3UHVV

$WWKLVSRLQW\RXFDQFKRRVHWRSURJUDPWKHNH\ZLWKRUZLWKRXWDGHVWLQDWLRQH[WHQVLRQQXPEHU (LWKHUSUHVVWRSURJUDPDNH\ZLWKRXWDGHVWLQDWLRQH[WHQVLRQRUGLDOWKHH[WHQVLRQQXPEHURI

(39)

OPERATION

1RWH,I\RXDFWLYDWHIRUZDUGLQJXVLQJ6XSHU.H\DQGIRUZDUGLQJLVDFWLYHYLDDSURJUDPPHG

)2//2:0(NH\WKHFXUUHQWIRUZDUGLQJLVRYHUULGGHQDQGYLFHYHUVD

Setting up Follow Me using SuperKey

To allow your calls to follow you to another extension using SuperKey:

3UHVV6XSHU.H\

3UHVVWRVFUROOGRZQWKHOLVWXQWLO&$//)25:$5'"LVGLVSOD\HG 3UHVVWRVHOHFWWKHIHDWXUH

3UHVVXQWLO)2//2:0(LVGLVSOD\HG

3UHVVWRUHYLHZWKHWDUJHWQXPEHULISURJUDPPHG

,ISURJUDPPHG)2//2:0(LVGLVSOD\HGDORQJZLWKDWDUJHWH[WHQVLRQQXPEHU

,IDWDUJHWH[WHQVLRQQXPEHULVGLVSOD\HGSUHIL[HGZLWKDQDVWHULVNLWLQGLFDWHVWKDWIRUZDUGLQJLV DOUHDG\DFWLYH ,IDWDUJHWH[WHQVLRQQXPEHUKDVQRWEHHQSURJUDPPHG\RXDUHSURPSWHGWRGLDODQH[WHQVLRQ QXPEHU

3UHVVWRSURJUDPDQH[WHQVLRQQXPEHU

,I\RXGLDODQLQYDOLGH[WHQVLRQQXPEHUWKHV\VWHPZLOOQRWDOORZ\RXWRVDYHWKHH[WHQVLRQ QXPEHU

3UHVVWRDFWLYDWHIRUZDUGLQJWRWKHGLVSOD\HGH[WHQVLRQQXPEHU 3UHVVWRWXUQRQWKHIRUZDUGLQJ

)2//2:0(LVGLVSOD\HGDORQJZLWKWKHWDUJHWH[WHQVLRQQXPEHUDQGDQDVWHULVN7KHDVWHULVNV

LQGLFDWHVWKDWWKHIRUZDUGLQJLVQRZDFWLYH 3UHVV6XSHU.H\

:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW\RXUFDOOVDUHEHLQJ IRUZDUGHG

Setting up Follow Me using a programmed key

To enable your calls to follow you to another extension using a key programmed with the destination extension number:

z )URP\RXUH[WHQVLRQSUHVVWKH)2//2:0(NH\

7KH)2//2:0(NH\OLJKWVVROLGUHGDQGZKHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDOWRQH

LQGLFDWLQJWKDW\RXUFDOOVDUHEHLQJIRUZDUGHG

To enable your calls to follow you to another extension using a FOLLOW ME key which does not have a destination extension number programmed:

)URP\RXUH[WHQVLRQSUHVVWKH)2//2:0(NH\

'LDOWKHH[WHQVLRQQXPEHURUSUHVVD'66%/)NH\ZKHUH\RXZLVKWRIRUZDUG\RXUFDOOV

7KH)2//2:0(NH\OLJKWVVROLGUHGDQGZKHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDO

WRQHLQGLFDWLQJWKDW\RXUFDOOVDUHEHLQJIRUZDUGHG

Setting up Follow Me using the feature access code

To enable your calls to follow you to another extension using the Follow Me feature access code:

z )URP\RXUH[WHQVLRQGLDOWKH)ROORZ0HIHDWXUHDFFHVVFRGH

z 'LDOWKHH[WHQVLRQQXPEHURUSUHVVWKH'66%/)NH\ZKHUH\RXZLVKWRIRUZDUG\RXUFDOOV

(40)

Enabling Follow Me

To enable, but not activate, Follow Me from your usual extension:

z 3UHVVD)2//2:0(NH\ZKLFKGRHVQRWKROGDQH[WHQVLRQQXPEHURUGLDOWKH)ROORZ0HIHDWXUH

DFFHVVFRGH

<RXUFDOOVDUHQRWIRUZDUGHGXQWLODQRWKHUH[WHQVLRQLQYRNHVWKH)ROORZ0H,P+HUHIHDWXUH

Canceling Follow Me from your usual extension

To cancel Follow Me via SuperKey:

3UHVV6XSHU.H\

3UHVVWRVFUROOGRZQWKHOLVWXQWLO&$//)25:$5'"LVGLVSOD\HG 3UHVVWRVHOHFWWKHIHDWXUH

3UHVVUHSHDWHGO\XQWLO)2//2:0(LVGLVSOD\HG

3UHVVWKHWRGLVSOD\WKHSURJUDPPHGWDUJHWH[WHQVLRQQXPEHU

)2//2:0(LVGLVSOD\HGDORQJZLWKDSUHGHILQHGWDUJHWH[WHQVLRQQXPEHUDQGDQDVWHULVN

3UHVVWRFKDQJHWKHSURJUDPPHGH[WHQVLRQQXPEHU 3UHVVWRWXUQRIIWKHIRUZDUGLQJ

)2//2:0(LVGLVSOD\HGZLWKWKHWDUJHWH[WHQVLRQQXPEHU7KHDVWHULVNKDVEHHQUHPRYHG

3UHVV6XSHU.H\

To cancel from your usual extension using the FOLLOW ME key:

z 3UHVVWKH)2//2:0(NH\

7KHNH\H[WLQJXLVKHVWRLQGLFDWHWKDWWKHIHDWXUHLVGLVDEOHG

To cancel from your usual extension using the Cancel Call Forward feature access code:

/LIW\RXUKDQGVHW

<RXKHDULQWHUUXSWHGGLDOWRQH

'LDOWKH&DQFHO&DOO)RUZDUGIHDWXUHDFFHVVFRGH

<RXKHDUQRUPDOGLDOWRQH\RXUFDOOVDUHQRORQJHUIRUZDUGHGWRWKHQRPLQDWHGH[WHQVLRQ

Canceling Follow Me from the remote extension

To cancel Follow Me from the remote extension:

(41)

Follow Me (I’m Here)

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PROGRAMMING

3URJUDPD)2//2:0(NH\ZLWKRXWDGHVWLQDWLRQH[WHQVLRQQXPEHUDVGHVFULEHGXQGHU)ROORZ0H

Enabling

To enable Follow Me from your usual extension:

z 3UHVVD)2//2:0(NH\ZKLFKGRHVQRWKROGDQH[WHQVLRQQXPEHURUGLDOWKH)ROORZ0HIHDWXUH

DFFHVVFRGH

Activating

To activate from a remote extension:

'LDOWKH)ROORZ0H,P+HUHIHDWXUHDFFHVVFRGH 'LDO\RXUXVXDOH[WHQVLRQQXPEHU

<RXUFDOOVDUHIRUZDUGHGWRWKHQHZH[WHQVLRQ

:KHQ\RXPRYHWRDQRWKHUH[WHQVLRQUHSHDWWKHDERYHVWHSVDQG\RXUFDOOVZLOOIROORZ\RX

Canceling from the remote extension

To cancel from the remote extension:

'LDOWKH&DQFHO&DOO)RUZDUGIHDWXUHDFFHVVFRGH 'LDO\RXUXVXDOH[WHQVLRQQXPEHU

Canceling from your usual extension

To cancel from your usual extension using SuperKey:

3UHVV6XSHU.H\

3UHVVUHSHDWHGO\XQWLO)2//2:0(LVGLVSOD\HG 3UHVVWRGLVSOD\WKHWDUJHWH[WHQVLRQQXPEHU

)2//2:0(LVGLVSOD\HGDORQJZLWKDSUHGHILQHGWDUJHWH[WHQVLRQQXPEHUDQGDQDVWHULVN 3UHVVWRFKDQJHWKHGLVSOD\HGH[WHQVLRQQXPEHU

3UHVVWRWXUQRIIWKHIRUZDUGLQJ

)2//2:0(LVGLVSOD\HGZLWKWKHWDUJHWH[WHQVLRQQXPEHU7KHDVWHULVNKDVEHHQUHPRYHG 3UHVV6XSHU.H\

To cancel from your usual extension:

z 3UHVVWKH)2//2:0(NH\RQFHWRGHDFWLYDWHRUWZLFHWRFDQFHODOO)ROORZ0HUHTXHVWV

(42)

Group Call Pick-up

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$SLFNXSJURXSLVDJURXSRIH[WHQVLRQVZKLFKZKHQRQHH[WHQVLRQULQJVRWKHUH[WHQVLRQXVHUVLQ WKHJURXSFDQSLFNXSWKHFDOOLIIRUH[DPSOHWKHH[WHQVLRQXVHULVDEVHQW5HIHUWR\RXU

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PROGRAMMING

3URJUDPD*5283&$//3,&.83NH\DVGHVFULEHGXQGHU3URJUDPPLQJ$Q([WHQVLRQ*URXS.H\

OPERATION

To answer a call that is ringing at another extension in your pick-up group:

/LIW\RXUKDQGVHW

3UHVVWKH*5283&$//3,&.83NH\RUGLDOWKHVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRU GLDOWKH*URXS&DOO3LFNXSIHDWXUHDFFHVVFRGH

Group Listen

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PROGRAMMING

1RWH<RXPXVWKDYHDSUHSURJUDPPHG*5283/,67(1NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV IHDWXUH

3URJUDPD*5283/,67(1NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

To activate your extension’s loudspeaker during a call:

z 3UHVVWKH*5283/,67(1NH\

<RXU*5283/,67(1NH\OLJKWVVROLGUHGZKHQ\RXUORXGVSHDNHULVHQDEOHGDQGWKHIROORZLQJ PHVVDJHLVGLVSOD\HG*5283/,67(1

To de-activate your extension’s loudspeaker:

z 3UHVVWKH*5283/,67(1NH\DJDLQ

(43)

Handsfree Operation

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1RWH)XOOKDQGVIUHHRSHUDWLRQLVDYDLODEOHRQ0LWHO1HWZRUNV,33KRQHV

OPERATION

To use handsfree operation to make calls:

3UHVV,QWHUFRPRUSUHVVD'66%/)NH\RU/,1(NH\RUGLDOWKHH[WHUQDORULQWHUQDOQXPEHU /LIW\RXUKDQGVHW

+ROGFRQYHUVDWLRQDVXVXDO

Headset Operation

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&DOODQVZHULQJPDNLQJDQGKDQGOLQJFDQEHFDUULHGRXWDVQRUPDOE\XVLQJ,QWHUFRPWRDFWLYDWHDQG GHDFWLYDWHWKHH[WHQVLRQDVUHTXLUHG

1RWH7KHKDQGVHWPXVWEHOHIWRQKRRN

OPERATION

To answer a call:

z 3UHVVWKHIODVKLQJ'66%/)NH\RU/,1(NH\RUSUHVV,QWHUFRP

To end a call:

(44)

Intrude

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7KHDYDLODELOLW\RIWKLVIHDWXUHGHSHQGVRQWKH,QWUXGH3ULRULW\DVVLJQHGWR\RXUH[WHQVLRQ&KHFN ZLWK\RXU$GPLQLVWUDWRU

You cannot intrude on an extension which has:

z 683(5LQWUXGHSULRULW\

z DKLJKHULQWUXGHSULRULW\WKDQDOORFDWHGDW\RXURZQH[WHQVLRQ z D7KUHH3DUW\&RQIHUHQFHFDOOLQSURJUHVV

z 'R1RW'LVWXUEDFWLYDWHG

1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRLQWUXGHLQWRDQ HVWDEOLVKHGFDOOLQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH

PROGRAMMING

3URJUDPDQ,1758'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO .H\

OPERATION

1RWH<RXPXVWKDYHDSUHSURJUDPPHG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV IHDWXUH

Intruding on an Established Conversation

You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone:

z 3UHVVWKH,1758'(NH\RUGLDOWKHVLQJOHGLJLW,QWUXGHFRGH

3DUWLHV$DQG%KHDUDVKRUWZDUQLQJWRQHEHIRUH\RXDUHFRQQHFWHG'XULQJWKHLQWUXVLRQDOO SDUWLHVKHDUDZDUQLQJWRQHDQGDPHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HGRQDOOH[WHQVLRQV LQYROYHGLQWKHLQWUXVLRQ(;7[[[[,17586,21

Speaking to Party "A" only

After intruding into a conversation:

3UHVVWKH,1758'(NH\DJDLQRUGLDOWKHVLQJOHGLJLW,QWUXGHFRGH

<RXDUHFRQQHFWHGWR3DUW\$3DUW\%LVSODFHGRQKROGDQGLIVHWXS3DUW\%KHDUVPXVLFRQ KROGRUWRQH

,ISURJUDPPHG\RXU,1758'(NH\H[WLQJXLVKHV,QWUXGHWRQHLVUHPRYHGDQG\RXU/&'UHWXUQV WRQRUPDO

2ULI\RXKDYHD'66%/)NH\IRU3DUW\$SUHVV3DUW\$V'66%/)NH\

<RXDUHFRQQHFWHGWR3DUW\$3DUW\%LVSODFHGRQKROGDQGLIVHWXS3DUW\%KHDUVPXVLFRQ KROGRUWRQH

(45)

Speaking to Party "B" only

After intruding into a conversation:

z ,I\RXKDYHD'66%/)RU/,1(NH\IRU3DUW\%SUHVVWKLVNH\

<RXDUHFRQQHFWHGWR3DUW\%3DUW\$LVSODFHGRQKROGDQGLIVHWXS3DUW\$KHDUVPXVLFRQ KROGRUWRQH

,ISURJUDPPHG\RXU,1758'(NH\H[WLQJXLVKHV,QWUXGHWRQHLVUHPRYHGDQG\RXU/&'UHWXUQV WRQRUPDO

1RWH<RXFDQQRWXVHWKH,1758'(NH\WRUHFRQQHFWWRWKHWZRSDUWLHVDIWHUWKHFDOOKDVEHHQVSOLW KRZHYHULI\RXZLVKWRWDONWRERWKSDUWLHVDJDLQ\RXPXVWVHWXSDWKUHHSDUW\FRQIHUHQFH5HIHUWR 7KUHH3DUW\&RQIHUHQFHIRUPRUHLQIRUPDWLRQRQWKLVIHDWXUH

Withdrawing from an intrusion

To exit, leaving Parties "A" and "B" in private conversation:

z 5HSODFH\RXUKDQGVHW

3DUWLHV$DQG%DUHUHFRQQHFWHGLQDQRUPDOWZRSDUW\FRQYHUVDWLRQ,QWUXGHWRQHLVQRORQJHU KHDUG

If you placed a call on Exclusive Hold before using the Intrude feature

z 3UHVVWKH(;&/86,9(+2/'NH\RUSUHVVWKHIODVKLQJ/,1(RU'66%/)NH\

3DUWLHV$DQG%DUHUHFRQQHFWHGLQDQRUPDOWZRSDUW\FRQYHUVDWLRQ\RXDUHUHFRQQHFWHGWR WKHKHOGFDOOHU

If a flashing key indicates that a call is incoming to your extension

z 3UHVVWKHIODVKLQJ/,1(RU'66%/)NH\

3DUWLHV$DQG%DUHUHFRQQHFWHGLQDQRUPDOWZRSDUW\FRQYHUVDWLRQ\RXDUHFRQQHFWHGWRWKH LQFRPLQJFDOO