The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel Networks and the MITEL logo are trademarks of Mitel Networks Corporation.
VCON is a trademark of VCON Ltd.
MeetingPoint is a registered trademark of VCON, Inc., in the United States. Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
Revision A March 2003
, Trademark of MITEL Networks Corporation Ltd.
Mitel Networks Corporation. warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Mitel Networks Corporation. has not been installed or upgraded according to accompanying documentation from Mitel Networks Corporation. or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser.
GRANT OF LICENCE Mitel Networks Corporation grants the Purchaser a non-exclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user
documentation provided via online or other electronic form. Additional copies may not be made nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of Mitel Networks Corporation.
This Administrator guide explains how to work with the Mitel Networks™ 5700 Voice First Application (5700 VFA) system. The following chapter summary briefly describes this guide’s contents:
Chapter 1 Welcome to 5700 Voice First Application Introduction to the 5700 VFA and to this Administrator’s Guide
Chapter 2 Getting Started
Instructions for installing the 5700 VFA.
Chapter 3 A Quick Tour of the 5700 VFA Administrator Brief description of the main 5700 VFA applications’ screens.
Chapter 4 Administering the 5700 VFA
Procedures for configuring administrators and
5700 VFA, monitoring status within the video network, and setting up hunting and administrative groups. Chapter 5 Setting 5700 VFA System Properties
Descriptions of the various properties that comprise the 5700 VFA system configuration.
Chapter 6 Defining End Point Nodes
Procedures for defining registered end points which run Mitel Networks or third-party videoconferencing applications.
Chapter 7 Registering Gateways
Procedures for registering, setting up a gateway’s 5700 VFA configuration and setting up available gateway services.
Chapter 8 Registering an MCU
Procedures for setting up an 5700 VFA-managed network that includes more than one zone of videoconferencing users.
Chapter 10 Registering with LDAP Directories
Procedures and required information for setting up the 5700 VFA configuration in online directory servers such as ILS and NDS.
Chapter 11 Initiating Videoconferences From the 5700 VFA Administrator
Instructions for setting up and starting videoconferences from the Administrator application.
Chapter 12 Setting Up Ad-hoc Videoconferences Managed by a 5720 VCB
Instructions for setting up a Mitel Networks 5720 Video Conference Bridge for initiating ad-hoc multipoint videoconferences.
Chapter 13 Customizing the 5700 VFA Administrator Procedures for customizing the Administrator application according to your personal preferences. Appendix A MeetingPoint End Point Properties
Definitions of configuration properties for MeetingPoint 4.5 (and higher) end points.
Appendix B 5760 Videoconferencing Appliance End Point Properties
Definitions of configuration properties for Mitel Networks 5760 Videoconferencing Appliance end points.
Appendix C QoS Priority Values
List of available QoS priority level settings for IP Precedence and DiffServ.
Mitel Networks Technical Support
This Administrator’s Guide was designed to help you set up and work with your 5700 VFA easily so that you can enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels. Mitel Networks Corporation will make its strongest efforts to help you resume your videoconferencing as soon as possible.
!
Contact your local Mitel Networks distributor, and request assistance from its technical support department.Software
Procedures for updating your Mitel Networks 5760 VCA devices to the latest software version.
Appendix F Setting Up The 5020/5220 IP Phone To Work With 5700 VFA
Procedures for programming a “Video” key on the 5020/5220 IP Phone.
Appendix G The 3300 ICP and the 5700 VFA
1 Welcome to 5700 Voice First Application
1.1 About the 5700 VFA Server ... 1-1 1.2 5700 VFA Administrator ... 1-2 LDAP Proxy ... 1-3 1.3 Glossary of 5700 VFA Terms... 1-3
2 Getting Started
2.1 Minimum System Requirements ... 2-1 5700 VFA Server ... 2-1 5700 VFA Administrator Application ... 2-1 Mitel Networks 5720 Video Conference Bridge ... 2-2 2.2 Installing the 5700 VFA Server ... 2-3 2.3 Installing the 5700 VFA Administrator ... 2-5 2.4 Installing the 5720 VCB ... 2-6 2.5 Replacing the License Key ... 2-7 2.6 Running the 5700 VFA... 2-8 2.7 Basic 5700 VFA Operations ... 2-10 2.8 Voice First Mode ... 2-10 2.9 Non-Voice First Mode ... 2-11
3 A Quick Tour of the 5700 VFA Administrator
3.1 The Main View ... 3-2 Connected 5700 VFAs... 3-2 Registered Nodes ... 3-3 Performing Tasks in the Main View... 3-4 Multiple Selection... 3-4 Filtering the Main View... 3-5 3.2 The Node Status View ... 3-5 3.3 The Login Status View ... 3-6 3.4 The Event Log ... 3-6 3.5 LDAP Servers ... 3-7 3.6 The Mitel View... 3-7
4 Administering the 5700 VFA
Deleting a Login Request ...4-6 Setting a Node’s Properties ...4-6 Finding Nodes and Objects in the Administrator ...4-7 Editing Multiple Nodes ...4-10 Changing Directory Numbers...4-11 Deleting a Node...4-12 4.3 Registering 5020/5220 IP Phones ...4-12 To add a phone: ...4-13 To change the name of the phone in the list:...4-15 4.4 Status Monitoring ...4-16 Monitoring Nodes in the Main View ...4-16 Viewing the Login Status ...4-16 Viewing the Node Status ...4-17 Event Log Monitoring ...4-20 4.5 Setting Up Templates ...4-25 Editing a Template ...4-26 4.6 Adding Hunting Groups ...4-27 General Properties ...4-28 Call Forward Properties...4-29 Hunting Group Properties ...4-30 Hunting Group LDAP Properties ...4-31 Additional ID Properties ...4-32 4.7 Adding an Administrative Group ...4-33 Changing Group Member Properties...4-34 4.8 Adding a Short Dial Number...4-35 General Properties ...4-35 Call Forwarding Properties ...4-36 LDAP Properties ...4-37 Additional ID Properties ...4-37
5 Setting 5700 VFA System Properties
5.3 ISDN Routing Properties ... 5-14 System Location ... 5-14 Dialing Prefixes ... 5-14 5.4 Security Properties ... 5-15 Security Mode... 5-15 License ... 5-17 Non-Registered Devices ... 5-19 5.5 H.323 Gatekeeper Properties ... 5-20 Zone Settings ... 5-20 Advanced Settings ... 5-22 5.6 Reporting Properties ... 5-23 Billing ... 5-23 Event Log... 5-24
6 Defining End Point Nodes
6.1 Setting Up an End Point... 6-1 Login Attempt by Duplicate Users ... 6-2 6.2 Setting End Point 5700 VFA Properties ... 6-3 General Properties... 6-3 Status Properties ... 6-4 Call Forwarding Properties... 6-5 Bandwidth Control Properties ... 6-7 Pickup Permissions Properties... 6-8 MCU Services Properties... 6-9 Gateway Services Properties ... 6-10 ISDN Call Routing Properties ... 6-12 Product Information Properties... 6-13 LDAP Properties... 6-14 Additional IDs Properties ... 6-15
7 Registering Gateways
8 Registering an MCU
8.1 Logging in a New MCU ...8-1 8.2 Setting MCU Properties ...8-3 General Properties ...8-3 Bandwidth Control Properties ...8-4 Product Information Properties ...8-5 Additional ID Properties ...8-6 8.3 MCU Services ...8-7 General Properties ...8-8 Bandwidth Control Properties ...8-9 Ad-Hoc Conference Properties...8-9 Services Properties ...8-11 LDAP Properties ...8-12 Additional ID Properties ...8-12 8.4 MCU Service Permission Groups ...8-13 General Properties ...8-14 Permission Group Properties...8-15
9 Neighboring Zones
10 Registering with LDAP Directories
10.1 Registering the 5700 VFA with an ILS ... 10-3 Setting Up the ILS Configuration in the 5700 VFA Administrator ... 10-5 10.2 Registering the 5700 VFA with Microsoft Exchange Server ... 10-7 Setting Up the Exchange Server Configuration in the 5700 VFA Admin-istrator ... 10-10 10.3 Registering the 5700 VFA with Windows 2000 Active Directories 10-12 Adding a User with Full Configuration Rights... 10-12 Adding the 5700 VFA Attributes... 10-13 Adding the 5700 VFA Node Class ... 10-15 Granting Full Control Permissions to Users for the Class... 10-19 Setting the Properties of the 5700 VFA Attributes... 10-19 Creating an Organizational Unit for Your 5700 VFA ... 10-20 Giving Permissions to 5700 VFA Users... 10-21 Setting Up the LDAP Configuration in the 5700 VFA Administrator10-25 10.4 Registering the 5700 VFA with Novell Directory Services (NDS).. 10-26 Creating 5700 VFA Attributes... 10-26 Creating the 5700 VFA MXMNode Class ... 10-29 Creating an 5700 VFA Container ... 10-32 Setting Up the LDAP Group Object Configuration... 10-33 Adding a Trustee for the 5700 VFA MXMNode Container... 10-35 Setting Up the LDAP Configuration in the 5700 VFA Administrator10-35
11 Initiating Videoconferences From the 5700 VFA Administrator 11.1 Administrator-Initiated Dialing ... 11-1 11.2 Setting Point-to-Point Videoconference Properties ... 11-2 11.3 Administrator-Initiated Hang Up... 11-2
12 Setting Up Ad-hoc Videoconferences Managed by a 5720 VCB 12.1 Setting Up the 5720 VCB Configuration... 12-2
5720 VCB Properties ... 12-2 5720 VCB Services Properties ... 12-11 12.2 Expanding to an Ad-hoc Videoconference ... 12-18
13 Customizing the 5700 VFA Administrator
13.3 Customizing the Toolbar ...13-12 Defining the Toolbar Display...13-12 Adding and Removing Toolbar Buttons ...13-14 Creating a Custom Toolbar ...13-15 13.4 Customizing the Status Views...13-16 Setting Table On-Screen Display Properties...13-16 Style Formats for Table Elements or Types of Information...13-19
A MeetingPoint End Point Properties
B 5760 Videoconferencing Appliance End Point Properties
B.1 Network Configuration ...B-2 LAN Connection and Registration ...B-2 Firewall ...B-3 H.323 Management...B-4 QoS ...B-6 Phone Numbers...B-7 Switch Type ...B-8 SPID Numbers ...B-9 B.2 Video Properties ...B-10 B.3 Audio Properties ...B-11 B.4 Options...B-13 General Options ...B-13 Version...B-14 Security ...B-15
C QoS Priority Values
C.1 IP Precedence Values...C-1 C.2 DiffServ Values ...C-1
D Using Accord™ MGC with the 5700 VFA
D.1 MGC Configuration...D-1 Network Services Configuration ...D-1 H.323 Card Configuration ...D-4 D.2 Adding an Accord Meeting Room...D-5 D.3 Setting Meeting Room Properties...D-6 General Properties...D-6 Ad-hoc Conference Properties...D-7 Hunting Group Properties ...D-8 LDAP Properties...D-9 Additional ID Properties ...D-9
E Upgrading 5760 Videoconferencing Appliance Software
F Setting Up The 5020/5220 IP Phone To Work With 5700 VFA F.6 Programming a 5020/5220 IP Phone To Interact With A 5700 VFA ...F-1
To program “Video” settings to a 5020/5220 IP Phone:...F-2 To view current “Video” settings on a 5020/5220 IP Phone: ...F-4 To remove programmed “Video” settings from a 5020/5220 IP Phone: ... F-4
G The 3300 ICP and the 5700 VFA
G.1 Networking 3300 ICPs ... G-1 G.2 Programming Class of Service for IP Phones ... G-1 G.3 Entering the 3300 ICP Information in the 5700 VFA ... G-2 The Mitel PBX View... G-2 G.4 Multi-Party Conference Calls... G-3
A
PPLICATION
Congratulations on your entry into the revolutionary world of Mitel Networks 5700 Voice First Application (5700 VFA). The 5700 VFA centralizes the management of Video over IP communication within an enterprise-wide network.
1.1
About the 5700 VFA Server
The 5700 VFA provides centralized videoconferencing management services for corporate networks running on IP. It transfers many administration and
configuration tasks from the individual computers, called end points, to the network, where they belong.
The 5700 VFA provides the following services:
!
Integration with the Mitel Networks 3300 Integrated Communications Platform (Voice First Mode). In Voice First Mode, users with video endpoints at their desktop can add video to a voice call by simply pressing a key on a 5020/5220 IP Phone.!
Integrated 5720 Video Conferencing Bridge (5720 VCB) - optional.!
Status monitoring of network videoconferencing activity!
Call Accounting!
Supplementary IP Telephony services, such as Call Forwarding, Pickup and Hunting Groups!
Expansion of point-to-point videoconferences to multipoint sessions (ad-hoc conferencing)!
Search capabilities for nodes in zones managed by other 5700 VFAs and gatekeepers.!
H.323 Revision 2-compliant Gatekeeper functions, including login and security:— Auto-discovery and registration of nodes, such as videoconferencing end points, gateways, MCUs and their respective services.
— Address translation of IP addresses, H.323 aliases, E.164 numbers, e-mail addresses and URLs.
1.2
5700 VFA Administrator
The Administrator application provides an interface for performing the
management and monitoring of the 5700 VFA network. It may be installed on the same computer as the 5700 VFA Server as well as on additional computers, therefore providing remote management capability.
The Administrator application enables:
!
Remote configuration of VCON MeetingPoint, Mitel Networks 5760 Video Conference Appliance, and VCB nodes.!
Voice First Mode configuration of 5700 VFA (Mitel PBX view).!
Registration, configuration and deletion of H.323 end points, such asMitel Networks and other vendors’ H.323 Rev. 1 & 2-compliant videoconferencing systems.
!
Registration, configuration and deletion of Gateways, MCUs and their respective services.!
Registration of video-enabled 5020/5220 IP Phone, and association of these phones with video endpoints.!
Configuration of videoconferencing policies between the local 5700 VFA and zones of nodes managed by other 5700 VFAs and gatekeepers.!
Monitoring of connection states, login status, and events logging.!
Creation of hunting groups (groups of end points that may be called through one common number).!
Initiation and hang-up of point-to-point calls between two end points.!
Network usage reports (Call Details Records and Asset Management Reports).LDAP Proxy
The LDAP (Lightweight Directory Access Protocol) Proxy lists all of the 5700 VFA’s registered nodes in online directory servers, such as Microsoft ILS,
Exchange, Windows 2000 Active Directories, and Novell NDS. Because the LDAP Proxy handles this task, individual endpoints are automatically listed and therefore, not required to register and perform configuration themselves.
1.3
Glossary of 5700 VFA Terms
This section lists special 5700 VFA terms that are commonly used in this guide. 3300 ICP Mitel Networks 3300 Integrated Communications
Platform.
5700 VFA Mitel Networks 5700 Voice First Application. 5700 VFA Node A node that is registered in the local 5700 VFA. Ad-hoc
conference
A videoconference that expands from a point-to-point session to a multipoint session while it remains open. Additional end points are "invited" by one of the parties. Administrator User whose responsibilities may include monitoring and
managing the 5700 VFA network. Three levels of Administrator provide various rights for managing, controlling, monitoring, and viewing information. End point An H.323 terminal, Gateway, or MCU. An end point
can call and be called. It generates and/or terminates information streams.
Gatekeeper Application that controls registration (login) into a computer or network, translates addresses, and manages bandwidth within a network.
Gateway A network device that enables communication between two different types of networks, such as IP and ISDN telephony.
LDAP Lightweight Directory Access Protocol - used to access online directory servers, for registering and searching for other online users.
Login The process of gaining entry, or registering, into a computer or a network.
MCU Multipoint Control Unit - a device used to connect three or more end points in a single video meeting.
Neighbor Node A node that is registered in a neighboring zone. Neighboring
Zone
A zone that is known and listed in the local 5700 VFA.
Node A device on a LAN. For example, end points, gateways and MCUs are nodes.
Service A configuration for the allocation of available bandwidth during videoconferences through gateways or MCUs.
Template A complete set of default properties for new nodes. Zone A collection of nodes that 5700 VFAs and gatekeepers
2.1
Minimum System Requirements
The components of the 5700 VFA may be installed and operated on any computer that meets the following minimum requirements:
5700 VFA Server
For optimum performance, install the 5700 VFA Server on a workstation or server that contains only the Windows NT 4.0 operating system with Service Pack 5 or higher. We recommend that no other applications were installed on it at any time. The presence of other applications (even if they are not open) may cause
unpredictable operating results.
NOTE 1. No other H.323 application may run at the same time as the 5700 VFA. 2. No other application may use the computer’s default H.323 TCP/IP ports. 3. 5700 VFA installation program installs MDAC 2.7 which upgrades the ODBC driver and MSDE 2000.
5700 VFA Administrator Application
The 5700 VFA Administrator application may be installed on any workstation(s) on the network that meet the following specifications:
Operating System Microsoft Windows NT 4.0 with Service Pack 5 or higher, Windows 2000 with Service Pack 2 or higher.
Minimum CPU Speed Pentium 400 Mhz
Recommended Memory at least 128 MB
Minimum Free Disk Space 200 MB
Operating System Microsoft Windows 98, Windows 2000, NT 4.0 with Service Pack 5 or higher.
Minimum CPU Speed Pentium 166 Mhz
Mitel Networks 5720 Video Conference Bridge
The Mitel Networks 5720 Video Conference Bridge (5720 VCB) may be installed on any workstation(s) on the network that meet the following specifications:
NOTE All configurations require a Network Interface Card (NIC). When installing the 5720 VCB on a computer with 5700 VFA installed, you can have up to two concurrent 5720 VCB sessions.
Concurrent Sessions 1 2 + VFA 3 or more
Operating System Microsoft Windows 2000, or NT 4.0 with Service Pack 5 or higher.
Minimum CPU Speed
(Pentium) 500 MHz 1.4 GHz 2 Ghz
Minimum Memory 128 MB 256 MB 256 MB
Minimum Free Disk Space 10 MB 10 MB 10 MB
Compatibility Issues
!
5700 VFA Administrator or VCON MediaConnect 8000 may be installed on the same computer.2.2
Installing the 5700 VFA Server
The 5700 VFA server should be installed on a Windows NT 4.0 (or higher) computer dedicated to the management of your organization’s videoconferencing network.
NOTE If a previous version of the 5700 VFA Server is installed on the computer, you must uninstall it before installing this version.
!
To install the 5700 VFA Server1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive. 2. If Autorun is enabled, the Installation program appears automatically.
Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Installation program appears.
3. Select 5700 VFA Server.
4. Follow the instructions in the Setup Wizard, clicking Next to continue. The installation program installs the Server components.
NOTE If upgrading from a previous 5700 VFA version, the Installation program detects it. Click OK to continue. The Installation program saves the previous version’s database settings, except for Call Details Records (CDRs) and the Event Log.
5. The Wizard asks where to install and use Microsoft SQL database. To install it on the same computer as the 5700 VFA (default setting), click Next. To install it on a different computer, click Choose Location and then enter the appropriate computer name or IP address (when entering an IP address, do not enter leading zeroes).
6. At another stage, the Enter Serial Number dialog box appears. Type the serial number that’s on the supplied key code agreement and click OK. If you received a version for evaluation, click Cancel. To continue installing the evaluation version (limited number of users for a short period), click Yes to confirm.
NOTE Whether this is a first-time installation or an upgrade, your initial key code is valid for 30 days. For instructions on making it permanent or increasing the permitted number of registered end points, see “Replacing the License Key” on page 2-7.
7. When the Wizard informs you that the installation is complete, click Finish.
8. To install the 5700 VFA Administrator application on the same computer, keep the Installation program open (see the next section).
2.3
Installing the 5700 VFA Administrator
The Administrator application may be installed on the same computer as the above applications and/or other workstations from which you may perform remote administration.
NOTE The new version of Administrator may be installed over a previous version of the application. You do not need to uninstall the previous version.
!
To install the 5700 VFA Administrator1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive. 2. If Autorun is enabled, the Setup wizard will appear automatically.
Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Setup wizard appears.
3. Select 5700 VFA Administrator.
4. Follow the instructions in the wizard, clicking Next to continue. 5. The wizard provides a check box for installing the 5760 VCA Upgrade
Utility, which provides you with the ability to upgrade the software version of Mitel Networks 5760 VCA’s connected to your organization’s network. If your organization has Mitel Networks
5760 VCA’s, we recommend that you select to install this application. Click Next to continue.
6. If you selected to install the 5760 VCA Upgrade Utility, the wizard proceeds to its installation process. Follow the instructions in the wizard, clicking Next to continue to the next page.
2.4
Installing the 5720 VCB
The 5720 VCB may be installed on the same computer as the 5700 VFA Administrator or a VCON MediaConnect 8000. However, do not install it on the same computer as the 5700 VFA Server or other videoconferencing system.
NOTE The 5720 VCB is available only for licensed users of the combined Mitel Networks 5720 Video Conference Bridge and Conference Control Options. If you want to add these options to your 5700 VFA, please contact your local Mitel Networks distributor.
!
To install the 5720 VCB1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive. If Autorun is enabled, the Setup wizard will appear automatically. Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. 2. In the Setup window, select VCB.
3. Follow the instructions in the Setup wizard, clicking Next to continue. 4. At one stage, the wizard provides a choice between installing the 5720
VCB on the same computer as VCON’s MediaConnect 8000 or installing it on a computer that does not run a videoconferencing application. — To install it on MediaConnect 8000’s computer, select Yes. The
computer must have two IP addresses to support this configuration. In the wizard, enter the IP address for the 5720 VCB (the other address is reserved for the MediaConnect 8000).
— Otherwise, select No. Click Next.
5. At another stage, the wizard requires the address of the 5700 VFA Server with which the 5720 VCB registers and provides services. Enter the 5700 VFA Server’s IP address or DNS name. Click Next.
6. After completing the Setup wizard, restart the computer.
NOTE If the address of the associated 5700 VFA changed, if 5700 VFA is uninstalled and reinstalled, or if 5720 VCB will work on a different 5700 VFA:
2.5
Replacing the License Key
The following circumstances require replacement of your 5700 VFA license key:
!
Replacing a temporary demo version with a permanent, purchased version.Your initial key code is valid for 30 days.
!
Changing the number of permitted registered end points.!
Adding optional features to your 5700 VFA.NOTE This process requires that an initial 5700 VFA is already set up. For instructions on setting up an 5700 VFA, see Chapters 4 and 5.
!
To replace your 5700 VFA license key1. Send the file, c:\Program Files\Mitel\userkey.txt to your local Mitel Networks distributor. You will then receive a new key code from the distributor.
2. Save the new license code file to a location on your network. 3. Run the 5700 VFA Administrator application. In the Administrator
4. Click New Key. The Open dialog box appears.
5. Browse to the location where you saved the license code file. Click Open. 6. When prompted to apply the license code, click OK.
7. Click OK to implement the license change and close the dialog box.
2.6
Running the 5700 VFA
The 5700 VFA server opens automatically during the host computer’s startup, and runs unseen as an NT service.
!
To run the 5700 VFA Administrator!In the Windows desktop, click
Start, point to Programs and click 5700 VFA.Starting the 5700 VFA Administrator
!
To open a new 5700 VFA1. In the 5700 VFA menu, click Log in to New 5700 VFA.
Opening a New 5700 VFA
2. Enter a name for the 5700 VFA and the IP network address of the computer that it’s installed on. Then, enter the default User name and default password during the startup. Afterwards, you may change these values to meet your own operating needs (see “Adding an Administrator” on page 4-1).
3. Click Login. The new 5700 VFA is displayed in the Main View of the Administrator application. You can expand the 5700 VFA to see an initial system tree (see Chapter 3, “A Quick Tour of the 5700 VFA
Administrator,” for more details).
4. To save the administrator application configuration, open the File menu and click Save As. Save the configuration as a .vca file.
2.7
Basic 5700 VFA Operations
This section will list the various tasks required to set up the 5700 VFA for a typical video network. At the end of each description, the location of detailed explanations are provided.
2.8
Voice First Mode
1. Set up administrators.Enter the administrators and their various privileges into the system. The available privilege levels are Super User, Monitor System and View System Properties. See “Setting Up Administrators” on page 4-1. 2. Set up the 5700 VFA configuration.
Define the various properties of the system’s configuration, such as connection details, open or closed mode for registering end points, and so on. See Chapter 5, “Setting 5700 VFA System Properties.”
3. Define default settings for end points and other nodes in templates. A template includes the characteristic properties for a type of node or service. Any new created item in the system will initially have the default properties defined in the template. See “Setting Up Templates” on page 4-25.
4. Set up end point configurations.
End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”
5. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.
2.9
Non-Voice First Mode
1. Set up administrators.Enter the administrators and their various privileges into the system. The available privilege levels are Super User, Monitor System and View System Properties. See “Setting Up Administrators” on page 4-1. 2. Set up the 5700 VFA configuration.
Define the various properties of the system’s configuration, such as connection details, open or closed mode for registering end points, and so on. See Chapter 5, “Setting 5700 VFA System Properties.”
3. Define default settings for end points and other nodes in templates. A template includes the characteristic properties for a type of node or service. Any new created item in the system will initially have the default properties defined in the template. See “Setting Up Templates” on page 4-25.
4. Set up end point configurations.
End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”
5. Create and set up hunting groups.
A hunting group includes a series of nodes that may be grouped together within an organization for a variety of reasons, but may be reached through one common address. See “Adding Hunting Groups” on page 4-27.
6. Create and set up administrative groups.
7. Set up the 5700 VFA configuration in a Lightweight Directory Access Protocol (LDAP) online directory server.
By listing 5700 VFA registered users in an LDAP server, they will be able to locate and call all other users listed in the same directory. The 5700 VFA supports several LDAP server applications. See Chapter 10, “Registering with LDAP Directories.”
8. Prepare the 5700 VFA to provide gateway dialing services to ISDN connections for the registered end points.
If gateways register with the 5700 VFA, you must set their
5700 VFA configurations in the Administrator application. Then, you have to define the available services. See Chapter 7, “Registering Gateways.”
9. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.
MCUs are used for connecting registered end points with a number of other end points in a multipoint videoconference. MCU services are available after the particular MCU is granted login permission to the 5700 VFA. See Chapter 8, “Registering an MCU.”
10. If your organization has more than one network of videoconferencing users, set up the 5700 VFA configurations for additional zones managed by other 5700 VFAs or gatekeepers on your 5700 VFA Administrator application.
The configuration of additional zones enables end points registered in the local 5700 VFA to engage in videoconferences with end points in these other zones. You can set bandwidth allocation, enable inter-zone Call Details Records (CDR) generation, and other inter-zone
A
DMINISTRATOR
Your work with the 5700 VFA takes place inside the Administrator application, which provides several elements and tools for performing the system management tasks.
In addition, the Administrator application provides various views and tables: Main View Displays a connected 5700 VFA and its registered
nodes, hunting groups, and templates. From this window, you can view status, monitor activity, and configure properties of these registered users.
Node Status Displays connection information about specific nodes that you want to monitor.
Login Status Displays nodes that tried to register but were denied login - you can monitor registration and login procedures for nodes.
Event Log Displays information about system events and operating conditions.
The Administrator Application Window
3.1
The Main View
Information about the managed 5700 VFA network(s) appears in the Main View. These include:
•
Connected 5700 VFAs•
Administrators and their privileges•
Registered nodes and services•
Neighboring 5700 VFAs and Gatekeeper zones•
User numbers and addresses for all registered nodes, services and zones•
Connection and call status.Connected 5700 VFAs
An Administrator may log in multiple 5700 VFAs. Each logged-in
5700 VFA is represented in the Main View by an entry that has an expandable system tree. When this tree is expanded, you can view nodes (such as Mitel Networks users, gateways, MCUs, and other administrators) that have logged in to that particular 5700 VFA. In addition, associated hunting groups, templates, and neighboring zones are shown in the system tree.
For each 5700 VFA the Administrator application stores property information such as name/address, login settings, and various network settings (connection, time-outs, bandwidth management, etc.). For more information, see Chapter 5, “Setting 5700 VFA System Properties”.
Registered Nodes
The 5700 VFA supports the registration of Mitel Networks and other H.323 end points, administrators, gatekeepers, gateways, MCUs, gateway services and MCU services. In this Administrator’s Guide, registered nodes are also referred to as
5700 VFA nodes.
These nodes are visible when the system tree is expanded. For each of these items, the Administrator application stores property information such as name/address, bandwidth limits, online directory (LDAP) registration, and more.
5700 VFA Nodes and Hunting Groups
Registered Administrators
Registered Mitel Networks Users
Created Hunting Group
Registered Gateway Registered MCU
MCU Permission Group
Displaying Call Status in the Main View
Performing Tasks in the Main View
For performing tasks in the Main View, the Administrator application provides access to commands in:
Multiple Selection
To perform an identical task on more than one object, select those objects using the standard Windows selection operations (<Shift> click, <Ctrl> click). You can then drag them to another location in the system tree (for example, into an
administrative group), change specific common properties, delete them, or change their 5700 VFA directory numbers.
Menu Bar Located at the top of the Administrator application. The menus contain all of the commands required to work in the workspace.
Toolbars Located below the menu bar. The toolbars contain many of the commands required to work in the workspace. The displayed toolbars may be customized to provide the commands that you use the most.
Filtering the Main View
You can control the amount of information that appears in the Main View by selecting filters according to the details that are important to you. You can set filtering according to the following criteria:
!
To filter the main view"
In the Main View toolbar, open the Filter list and choose one of the options.Main View Display Filters
3.2
The Node Status View
The Node Status View makes it easier to see the connection information only about specific nodes instead of viewing the entire system tree. You can monitor the following:
•
End points•
Administrator nodes•
Gateways and services•
MCUs and services•
Gatekeeper•
LDAP proxyRight-click the Node Name of the entry to open a shortcut menu that contains commands that relate to the selected item.
•
Entire System•
Systems Not Logged In3.3
The Login Status View
The Login Status View lists nodes that tried to register, but were not given login and registration permission. This table makes it easier to monitor registration and login procedures for specific nodes instead of viewing the entire system tree.
Login Status View
3.4
The Event Log
The Event Log displays information about system events and operating conditions. You can refer to it for troubleshooting and isolating a problem.
The following illustration shows all the types of information (according to column) that the Event Log provides. If you want to display only a few important details, you can define filters that reduce the amount of displayed records according to various criteria.
3.5
LDAP Servers
The LDAP Servers View provides information about the 5700 VFA connection and registration in an LDAP (Lightweight Directory Access Protocol) online directory. The administrator may list the 5700 VFA and its registered nodes in any one of these online directories.
LDAP Servers View
3.6
The Mitel View
The Mitel PBX view provides information on the 3300 ICP(s) to which the 5700 is connected. The following information is listed in this View:
•
PBX Name•
PBX Network Address•
Whether the PBX is used with the 5700 VFA or not•
PBX Node ID•
Port•
Open Retry delayThis chapter provides instructions for organizing your 5700 VFA Administrator system so that you can manage your organization’s videoconferencing network. The tasks include:
!
Setting Up Administrators!
Editing Nodes!
Status Monitoring!
Setting Up Templates!
Adding Hunting Groups!
Adding an Administrative Group!
Adding a Short Dial Number4.1
Setting Up Administrators
Adding an Administrator
At any time, you can register additional administrators to the 5700 VFA. Each administrator must have an administration level (privileges) and a password. In addition, you can change the privileges and other properties of the registered administrators at any time.
!
To add an Administrator2. Type the Administrator’s Name. Click Next.
New Administrator - General
3. Enter the following privileges and security information and then click Next:
Administration Level
Defines the level of activity allowed for the selected Administrator. The available options are:
!
Monitor System - The Administrator may only observe the Main View and the Node Status View.!
View System Properties - The Administrator mayonly observe the Main View, the Node Status View, and view other nodes’ properties.
!
Super User - The Super User may change node and system configurations, in addition to the activities allowed for the other options.Change Password
New Administrator - Administrator Properties
4. Click Finish to complete the setup. A new administrator appears in the Main View under the Administrator icon.
Changing Administrator Properties
If necessary, you may change the properties of existing administrators.
!
To change an administrator node’s properties1. In the Main View, expand the Administrator group to view a list of Administrators.
2. Double-click an Administrator to open the Properties dialog box.
3. Change the appropriate properties. For a description of them, see “Adding an Administrator” on page 4-1.
4.2
Editing Nodes
Adding Nodes
After a node connects to the 5700 VFA, it is added to the 5700 VFA database. The 5700 VFA may automatically accept the registration attempt, require manual registration by the administrator, or reject the attempt.
Granting Login Permission
To receive login requests, the 5700 VFA may be in Open Mode for certain types of nodes, and/or in Closed Mode for all other nodes.
For nodes registering in Closed Mode (gateways cannot be registered
automatically), a Login Request entry appears on the system tree in the Main View.
Login Request Indication
Open Mode For VCON or Mitel Networks end points, allows automatic login to all Mitel Networks or VCON end points that register with the 5700 VFA (5750 Desktop Video Appliance, 5760 Videoconference Appliance, 5770 Boardroom Conferencing Appliance, Mitel Networks 5720 Video Conference Bridge, VCON Escort, VCON Cruiser 150/384, VCON
MediaConnect 6000/8000).
For non-Mitel Networks end points, allows automatic login to any non-Mitel Networks H.323
videoconferencing end point that registers.
For MCUs, allows automatic login to any MCU that registers.
For Neighboring Gatekeepers (Zones), allows the 5700 VFA to list any neighboring zones management device (5700 VFA or gatekeeper) that contacts it (see Chapter 9, “Neighboring Zones.”).
!
To grant login permission1. Expand the Login Request item.
2. Right-click the item name and then click Grant Login Permission. A message appears, asking if you want to register the node now.
Node Registration Request
3. Click OK if you want to manually set the node’s properties, such as directory number or call forwarding. The Add Wizard appears (for definitions of the node properties, see “Setting End Point 5700 VFA Properties” on page 6-3). The original property values are the default values defined in the node type template (see “Setting Up Templates” on page 4-25).
If you click Cancel, the node will not log in, but remains under the Login Requests object until you delete it (and the node stops trying to log in). See the next section, “Deleting a Login Request”.
4. Change properties according to your specifications, or keep the default settings. When you finish each page of the wizard, click Next.
5. When you finish the last page, click Finish.
The node is registered. It appears as an entry in an appropriately labelled location of the system tree.
Deleting a Login Request
In Closed mode, you may choose to reject login requests.
!
To delete a login request"
Right-click the node and then click Delete Login Request. Click Yes to confirm.NOTE If the node continues trying to register, ask the user to try logging in to another gatekeeper or to operate stand-alone.
Setting a Node’s Properties
The 5700 VFA and all of its registered nodes have definable properties, or characteristics, which define their functionality and operation. Setting up and maintaining these properties is the key to efficient videoconferencing network management. At any time, an Administrator with Super User privileges can change properties of a registered node.
In addition, the videoconferencing configurations of MeetingPoint 4.5 (and higher) and 5760 VCA end points may also be edited. For MeetingPoint end point configuration, see Appendix A, “MeetingPoint End Point Properties.” For 5760 VCA configuration, see Appendix B, “5760 Videoconferencing Appliance End Point Properties.”
!
To set a node’s properties1. In the Main View, browse the system tree until you find the node that you want to edit. If necessary, click a category’s plus sign to expand the tree and display additional items.
2. Right-click the node, point to Property, and then click the specific property type. The node’s Properties dialog box opens to the property type that you clicked.
3. Change any appropriate properties.
If you want to continue to another property group, click that group’s tab. In dialog boxes with many tabs, you may have to click the right or left arrow on the tab row to access all of them.
4. Click OK to implement all the changes and close the dialog box.
Finding Nodes and Objects in the Administrator
The Find and Find Next utilities help you search for specific items in the 5700 VFA Administrator. This feature is very useful if your enterprise’s network is large and not all nodes are visible in the Administrator application window.
Find in Main View
In the Main View, you can search for any words, phrases or numbers in all of the columns.
!
To find nodes and objects in the Main View1. To search the whole system tree, click at the top of the Main View.
Find Dialog Box
3. In the Find What box, type a name and/or number. 4. If necessary, define additional search parameters:
2. Click the Find button. The Find dialog box appears.
Match whole
word only Select this option to match only complete words or phrases. For example, if you enter Gate, the search ignores the word, “Gateway”.
5. Click Find Next. The first matching item in the Main View is selected. To search for more matching items, click Find Next again.
Finding an Item in the Main View
Match exact phrase
Select this option to match only complete phrases. For example, if you enter Gateway Hunting Group, the search ignores any items including only the word, “Gateway”.
Match case Select this option to match items whose capitalization is identical to the item in the Find What box. For example, if you enter GW, the search ignores any items that include “gw” or “Gw”.
To find all matching items, regardless of capitalization, deselect this option.
Find backwards Select this option to search up the tree from the selected location. To select down the tree, deselect this option. Find in columns The Main View has three columns. Select the columns
Find in Other Views
In the 5700 VFA Administrator application’s other Views, you can search for the names of entries. The search covers the first column of the table.
!
To find entries in other Views1. Open the View in which you want to work.
Find Dialog Box
3. In the Find What box, type the name of the entry. 4. If necessary, define additional search parameters:
5. Click Find Next. The first matching entry in the View is selected. To search for more matching entries, click Find Next again.
2. Click the Find button. The Find dialog box appears.
Match case Select this option to match items whose capitalization is identical to the item in the Find What box. For example, if you enter GW, the search ignores any items that include “gw” or “Gw”.
To find all matching items, regardless of capitalization, deselect this option.
Editing Multiple Nodes
You can select more than one node at the same time and define certain properties with identical values. If the selection of nodes contains more than one node type, only the common properties among them may be changed. Other properties will be unavailable.
!
To edit multiple nodes1. Select the nodes that you want to change, using the standard Windows object selection techniques:
— To select consecutive nodes, click the first node, press <Shift> and click the last node in the series that you want.
— To select non-consecutive nodes, click the first node, hold down <Ctrl> and click all the other nodes that you want.
2. Right-click one of the selected nodes, and then click Properties. The Properties dialog box appears. Only common properties among the selected nodes are available for change.
Sample Properties Dialog Box - Multiple Nodes
3. Change the appropriate properties. Remember that this change affects all the selected nodes.
Changing Directory Numbers
All end points, services, hunting groups, and other registered items are assigned an internal directory number (also called E.164 number). Any registered node can call another registered item simply by dialing the destination’s directory number. This number is usually only a few digits, and can be adopted from the node’s IP address, telephone extension number, or randomly.
The administrator may change the directory numbers of one or a range of several registered nodes.
!
To change the directory number of a single node1. Double-click the node. The General tab of the node’s Properties dialog box appears.
2. In the DirectoryNumber box, type the new number. Press OK.
!
To change a range of directory numbers1. In the Administrator window, find the nodes whose numbers you want to change. If necessary, click a category’s plus sign to expand the tree and display additional items.
Select the relevant nodes.
Changing Node Numbering
3. In the Start Numbering At box, type the new number for the start of the range.
4. Select Ascending for the numbering range to go up from the number that you typed (for example, 60, 61, 62, 63, …). This new assignment affects the numbers for all other selected nodes.
Select Descending for the numbering range to go down from the number that you typed (for example, 63, 62, 61, 60, …).
5. Click Update to implement the number change. On the Administrator tree, the new numbers for the selected nodes appear. From this point, a registered node must dial the new number to complete a call to the respective node.
Deleting a Node
If a node is not relevant to the network anymore, you can delete it from the 5700 VFA.
!
To delete a node4.3
Registering 5020/5220 IP Phones
When a 5020/5220 IP Phone is connected to the network on which the 5700 VFA server is active, it will attempt to log in to the 5700 VFA Administrator. Activate the Administrator on the server and your screen should resemble the one shown below.
NOTE Before registering a 5020/5220 IP Phone, make sure its Video key is programmed (see “To program “Video” settings to a 5020/5220 IP Phone:” on page F-2
Administrator screen showing login request
To add a phone:
1. Right-click on the IP address of the requesting set. 2. Click Grant Login Permission.
Login Properties
3. When the server confirms your selection, click OK.
5. In the Phone Device Properties dialogue box, the following information is listed: phone IP address, phone MAC address, PBX IP address, phone extension number.
6. Set Video Settings Properties as follows: — Select Show unassigned video endpoints.
Select Show All Video Endpoints if you want to assign an endpoint to more than one phone.
NOTE Ensure the “Enable video for this phone” box is checked.
— If the phone will be used for videconferencing only, without a VIDEO key, select Automatically start video....
— Set the Call Bandwidth as measured in kilobits per second. — Set the Audio Delay (usually not needed). Default is zero.
This adds additional audio delay to the audio synchronization automatically configured by the 5700 VFA.
NOTE Use the default Audio Delay setting when using Mitel or VCON endpoints.
WARNING This manual definition of an endpoint may use the definition from a previously registered phone.
7. Click Finish when all settings have been defined.
To change the name of the phone in the list:
1. Right-click on the phone's IP address.2. Select Properties.
3. Change the name of the phone in the Description field.
4.4
Status Monitoring
The Administrator application provides a number of views for monitoring the operations of the 5700 VFA and its registered nodes:
•
Main View•
Login Status View•
Node Status View•
Event Log.Monitoring Nodes in the Main View
The Main View’s Connection State column (right side of table) provides status information about the current activity of registered nodes. This column may display nodes’ login status, or if nodes are currently in a videoconference and the amount of bandwidth being used.
Indication of Nodes in a Videoconference
Viewing the Login Status
Use the Login Status View to monitor registration and login procedures for nodes. The table lists nodes that tried to register, but were not given login and registration permission. This table makes it easier to see the login information for specific nodes instead of viewing the entire system tree.
!
To open the Login Status tableLogin Status View
The Login Status table provides the following information:
NOTE In the Login Status table, you can grant login permission by clicking the node’s Login Status column and then selecting Login Permission Granted (see the preceding figure). The node login process continues (see “Adding Nodes” on page 4-4).
Viewing the Node Status
The Node Status View makes it easier to see the connection information only about specific nodes instead of viewing the entire system tree. You can monitor the following:
•
End points•
Gatekeeper•
Administrator nodes•
Gateways•
MCUs•
Neighboring Zones•
LDAP Proxy!
To monitor nodes in the Node Status ViewLogin Category The type of node that tried to register. Network
Address
Address of this node.
Alias Name of this node.
Login Name The node’s user name, as entered during the login procedure. If the node cannot provide a user name to the 5700 VFA, this space remains blank.
Login Status Describes what happened when the node last tried to log in to the 5700 VFA.
3. Drag the nodes into the Node Status View window. The information about the selected nodes appears in the table.
Node Status Table
Node Status Table
4. To go back to the Main Administrator View, click the Administrator tab at the bottom of the window.
Multiple Node Status Tables
You can make more than one Node Status Table to view different groups of nodes.
!
To create a new Node Status table2. Double-click the tab name.
3. Press the <Delete> key as many times as required until the default name is deleted.
4. Type a new tab name and press <Enter>.
!
To delete a Node Status table 1. Click the tab of the table.Node Status Table Information
The Node Status View provides the following information:
2. At the bottom of the Node Status View, click the Remove Tab button. The tab is deleted.
Node Name Name for the node - it may be the node’s alias or any other arbitrary name.
Node Number 5700 VFA directory number of the node. Status Connection status as indicated by icon. Connection
State
Describes the current connection or activity status of the node. For example, this column may indicate that a node is currently in a videoconference.
Bandwidth Amount of bandwidth that is consumed by the node during the current call. If the node (such as an MCU) is engaged in more than one session, both total and per-session bandwidths appear.
Audio Codec If the node is in a call, this column indicates the audio transmission standard being used.
Event Log Monitoring
The Event Log displays information about system events and operating conditions. You can view all network events during a time period, events involving a specific node, specific types of events, events of a certain severity level, and more. Refer to it if you need to troubleshoot and to isolate a problem.
!
To view the Event Log for the 5700 VFAEvent Log View
!
To view the Event Log for a specific node1. Right-click the node and then click View Events. 2. The Event Log opens for the specific node only.
1. Click the Event Log button.
2. To see events that occurred before those in the table, click the Prior Events button.
To see events that occurred after those in the table, click the Next Events button.
Changing Record-Keeping Periods
From the Event Log View, you can change the periods of time that the 5700 VFA keeps records of specific types of events.
!
To change the record-keeping period1. In the Event Log View’s Event menu, click System Logging Settings. The 5700 VFA Event Log properties tab appears.
2. Change the appropriate record-keeping periods (see “Event Log” on page 5-24).
Event Log Information
The Event Log provides the following information:
Handled Indication if the event no longer needs administrator attention.
Name Name of the node associated with the event.
Severity Classification of the type of event that occurred. This can determine the level of attention that’s required from the administrator.
Date/Time Date and time that the event occurred. Application
Type
Type of node or group in which the event occurred.
Network Address
IP address of the node or group shown in the Application Type column.
Filtering the Event Log
You can control the level of information that appears in the Event Log by defining filters according to the details that are important to you. You can set filtering according to all or any combination of the following criteria:
•
Severity level•
Application (node type)•
Handled/unhandled events•
Number of displayed records•
Date and time•
IP Address range•
Error code•
Event description.!
To set Event Log view filters2. Define the particular filters according to the specific criteria that you require for reducing the possible accounts that you want to check (for definitions of the categories, see “Filtering Criteria” on page 4-23). 3. Click OK.
!
To save a filter for future use1. In the Event Log, click Create New.
2. In the Create New Filter dialog box, type a name for the new filter scheme.
3. Click OK.
Saving a Filter Scheme
The scheme name now appears in the Scheme list.
NOTE To delete a scheme, select it from the Scheme list and click Delete.
Filtering Criteria
This section provides explanations for the various Event Log filtering categories (for definitions of the categories, see “Event Log Information” on page 4-21):
1. In the Event Log, click the Filter button. The Filter Records dialog box appears.
Severity Set the log to display only certain types of events which affect the network’s functioning.
Application Type
Show Handled Events
Show events that are defined as handled (or fixed) or unhandled or both. This category helps you indicate if events no longer need administrator attention.
Query Size Set the log to display a maximum number of records on the screen. If the log contains more than this number of records, you can click Prior Events and/or Next Events to display them.
Time Set the log to display only records within a specific time range. Select one of the following options:
!
Any time!
Up to 60 days before the current day!
A time range according to the following criteria: After, Before, Between, On or after, On or before a specific date and time.NOTE If you select Between, you have to set an earliest and latest time limit.
Setting a Time Range Filter
To specify the time limit, click the large down arrow to open a calendar in which you can browse and choose an exact date and year.
Time (con’t) In addition, you can select one-by-one the date, month, year, hour, minute, and/or AM/PM. Then, click the small up or down arrows until the value that you want appears.
Application Network Address
4.5
Setting Up Templates
When you manually grant permission to a new node to register, or if you add a new service, you have to confirm or change the item’s properties before the item is added to the 5700 VFA tree and database. The original default properties were set at Mitel Networks production facility.
An administrator with Super User privileges may change various default properties by setting up a template. A template includes the characteristic properties for a type of node or service. Any newly created item in the system will initially have the default properties defined in the template.
Any changes to a template only affect new nodes that you create afterwards - they do not affect existing nodes.
The 5700 VFA comes with default templates:
Error Code Indicates the type of error or event that occurred. Description Set the log to display only records whose Details
contains, does not contain, ends or begins with (and other criteria) a specific text string.
•
5720 VCB•
H.323 End Point•
5720 VCB Service•
Hunting Group•
5760 VCA•
MCU•
Accord Gateway•
MCU Services•
Accord Meeting Room•
MCU Permission Group•
Ad-hoc Permission Group•
MITEL Phone•
Desktop•
Permanent Non-registered Device•
Gateway•
Short Dial•
Gateway Service•
ZoneEditing a Template
!
To edit a template1. In the Main view, expand the Templates group to display all available templates.
List of Templates
2. Right-click a template, and then click Properties. The Properties dialog box appears.
3. Change the appropriate properties (see the list on the previous page for the locations of the relevant properties explanations). If applicable, click on other tabs in the dialog box to change more properties.
4.6
Adding Hunting Groups
A hunting group includes a series of nodes that may be grouped together within an organization for a variety of reasons, but may be reached through one common number. When the common number is dialed, the 5700 VFA searches for a free node.
For example, if the first node is busy, the system tries to contact the next node, and so on. If all nodes are engaged, the 5700 VFA rejects the call.
The most important characteristic of a hunting group is the order in which calls are routed to members of the group. When you create a hunting group, you can determine the “hunting” order and method (see “Hunting Group Properties” on page 4-30).
Gateway Service hunting groups operate under a similar principle. You can set the order in which gateway services are requested when the hunting group’s access number is dialed (see “Gateway Service Hunting Groups” on page 7-9).
!
To create a hunting group2. Change properties according to your hunting group requirements. To move to the next properties page, click Next. For explanations about the various properties, see pages 4-28 to 4-31.
3. Click Finish. In the Main View, the new hunting group appears under the Hunting Group object.
General Properties
The General page appears when you open the Hunting Group wizard. It contains identity information about the hunting group.
Hunting Group - General Properties
Set the following General Properties: Directory
Number
The number to be dialed in order to call this hunting group.
Call Forward Properties
The Call Forward page appears when you open the Hunting Group wizard. Use it to set call forwarding on no answer.
NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not need to program these settings (the 5700 VFA uses the Call Forward settings of the 3300 ICP).
Hunting Group Properties
In the Hunting Group Properties page, you can set the default hunting method, place specific nodes in the hunting group, and set the preferred order of hunting.
Hunting Group Properties
Set hunting group properties as follows:
Calling Rule Default “hunting” method
Least Recently Called - Calls are routed first to the node which has not received a call in the longest time. Circular - Calls are routed first to the node in the hunting group list that follows the last node that was called.
Fixed Order - The search starts at the first node in the hunting group list, then the second node, third node, and so on, until a free node is found.
Simultaneous - Simultaneous calls go to every member of the hunting group. Upon the first acceptance of a call, all the other calls disconnect.
Description/ Number
