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Workinfo.com Structured e-Learning Platform
Workinfo.com
Structured e-Learning
Courseware
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Workinfo.com Structured e-Learning Platform
Why e-Learning?
With the cost of tuition, travelling, and day-care expenses rising, many people are finding it hard to dedicate their time to the classroom instead of in the workplace. But why not have the best of both worlds?
People can still become educated while working and staying at home with their children!
Distance Learning involves taking a course or entire program at home. Often people choose distance learning as opposed to classroom learning because their schedules do not coincide with class times and their home is a long way from the institution where the course is being offered. E-learning (learning online) and mobile learning (m-learning) can both be integrated into distance learning, which allow groups to work together at a distance and individuals to have the mobility to learn wherever they go and whenever it is convenient for them.
Distance learning by e-learning and m-learning is easy to do and it saves time and money.
This web-based learning management system does everything most learning management systems do and has the added benefit of being online. There is no need to install a complicated LMS and spend weeks trying to figure it out. The web-based LMS is completely accessed online and can be logged into from anywhere.
Distance learning online, or e-learning, is the most accommodating, economical, and reliable way to gain an education.
The cost of training for an organization can be a lot when taking into consideration time giving presentations, classroom space, and time spent away from work. Workinfo.com offers a large selection of training courses, from Accounting Skills to Safety in the Workplace - all which can be taken online, at a distance! Training at a distance can allow employees to train outside of work hours, and this can save time and classroom space, and in turn save money!
Now you can link your employee performance development plans to specific learning programmes which they may access online and complete within the scheduled time frames.
Two of the most important considerations for a business when thinking about training their employees are, how do I save time? And how do I save money?
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Workinfo.com Structured e-Learning Platform
By opting for distance training as opposed to classroom training, you will do both of those things. In a business, time = money. Here are some ways that you will save you both:
Simply, distance training is completed faster, which mean less money spent on training hours
No one has to be in the same place at the same time, people can train when it is convenient for them
There is no need to pay for travel expenses for training
Training in the classroom takes away from time spent at the job, which means more money spent on training as opposed to work - this is reduced with distance training
If something comes up on the job during training, an employee can stop the training to go to work and go back to training later on
Some employees can move through training sections faster if they are familiar with a certain section, rather than waiting for other employees to catch up
It's not necessary for employees to be computer experts - it's simple to teach and the amount of time you will save with distance training will make up for the little time spent teaching employees how to access the distance training materials
Workinfo.com can help you incorporate distance training into your workplace. Call us today to see how you can meet all of the above goals to save time and money at your business.
Note: The number of days reflected with each course is the equivalent training time in days.
Michelle du Toit
Director: Training & Workshops Tel: +27 (0)861 967 546(Office) Fax: +27 (0)86 566 4094 Cell: +27 (0)83 232 2004 Email: [email protected]
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Workinfo.com Structured e-Learning Platform
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Workinfo.com Structured e-Learning Platform
The following courses are available on the Workinfo.com e-learning platform.
Available e-Learning Courses
Accounting Skills for New Supervisors ... 10
Active Listening ... 12
Advanced Project Management ... 14
Advanced Skills for the Practical Trainer ... 16
Using Activities to Make Training Fun ... 19
Advanced Writing Skills ... 21
Anger Management ... 23
Basic Balanced Scorecard Basics Courseware ... 25
Business Management - Boot Camp for Business Owners ... 27
Business Writing that Works Training Course ... 30
Basic Internet Marketing Skills Training ... 33
Body Language: Reading Body Language as a Sales Tool ... 35
Corporate Branding Training Courseware ... 37
Budgets and Managing Money Training Courseware ... 40
Team Building Training Courseware ... 42
Building Relationships for Success in Sales ... 44
Self Esteem and Assertiveness Skills Training ... 46
Workplace Bullying Awareness Training ... 48
Business Ethics Training Courseware ... 50
Business Etiquette Training Courseware ... 53
Business Leadership Skills Training ... 55
Business Process Management Skills Training ... 58
Business Succession Planning Courseware ... 61
Customer Relationship Management (CRM) Training Courseware ... 63
Call Centre Sales Training Course ... 65
Sales and Customer Service Training for Call Centre Training ... 65
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Workinfo.com Structured e-Learning Platform
Change Management Training Courseware ... 69
Coaching and Mentoring Skills Training Materials and Courseware ... 71
Coaching ... 71
Workplace Communication Skills Training ... 73
Performance Reviews ... 75
Conference and Event Management ... 78
Conflict Resolution Training Courseware ... 81
Overcoming Public Speaking Fears ... 83
Conquering Your Fear of Speaking in Public ... 83
Conflict Resolution Training Courseware ... 85
Job Portfolio Creation Skills Courseware - Creating a Dynamite Job Portfolio ... 88
Google Adwords Skills Training ... 90
Google AdWords Training Course ... 90
Talent Management Training Program ... 92
Creating a Top Notch Talent Management ... 92
Creative Thinking and Innovation ... 95
Crisis Management ... 98
Critical Thinking Skills Development Courseware ... 101
Customer Service ... 103
Customer Service Training Courseware... 105
Delegation Skills Training Courseware ... 108
Delegation - The Art of Delegating Effectively ... 108
Developing Your Training Program ... 110
Disability Awareness Training Courseware ... 112
Workplace Diversity Training Courseware ... 114
Dynamite Sales Presentations Courseware ... 117
Effective Planning and Scheduling Skills Training ... 119
Emotional Intelligence (EQ) Training Courseware ... 121
Emotional Intelligence - Its Not What You Think ... 121
Employee Accountability Training Courseware ... 123
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Workinfo.com Structured e-Learning Platform
Employee Dispute Resolution Training Courseware ... 125
Employee Dispute Resolution - Mediation through Peer Review ... 125
Entrepreneurship 101 ... 127
Office Publisher 2013 Core Essentials Training Materials and Courseware ... 130
Facilitation Skills Training Courseware ... 131
Facilitation Skills Training Course ... 131
Generation Gap Awareness Training ... 134
Getting Stuff Done – Personal Development Boot Camp: Time & Task Management Skills Development ... 136
Getting Your Job Search Started ... 139
Getting Your Job Search Started ... 139
Giving Effective Feedback ... 141
Goal Setting ... 143
Hiring for Success - Behavioural Interviewing Skills Training ... 145
Human Resources Training - HR for the Non-HR Manager ... 148
Influence and Persuasion Skills Training ... 151
Intermediate Project Management Skills Training and Development ... 153
Introduction to Neuro Linguistic Programming Skills Training ... 155
Inventory Management Training Courseware... 157
Inventory Management - The Nuts and Bolts ... 157
Knowledge Management Training Courseware ... 159
Leadership Skills for Supervisors – Communication, Coaching and Conflict ... 161
Lean Process Improvement Training Courseware ... 163
Managing Difficult Conversations... 166
Pressure Management Training Courseware ... 168
Marketing and Sales Training Courseware ... 170
Marketing for Small Businesses Courseware ... 172
Social Media Marketing Skills Training ... 174
Advanced Interview Skill Techniques ... 178
Meeting Management Skills Training - Meeting Management - The Art of Making Meetings Work ... 180
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Workinfo.com Structured e-Learning Platform
Employee Motivational Training Courseware ... 182
Motivation Training ... 182
NLP Tools Training Courseware ... 184
Negotiating for Results ... 186
Negotiating For Results Training Course ... 186
Networking Skills Training Courseware ... 188
On boarding Process Training Courseware ... 190
Employee Orientation Handbook ... 193
Overcoming Objections Training Courseware ... 196
Performance Management ... 198
Performance Management Training Course ... 198
Personal Branding Courseware ... 200
Problem Solving and Decision Making Courseware ... 203
Basic Project Management Skills Training ... 205
Project Management ... 207
Project Management Training Course ... 207
Sales Prospecting & Lead Generation Training... 210
Public Relations Training Courseware ... 212
Public Speaking Presentation Skills ... 214
Public Speaking: Speaking Under Pressure... 217
Research Skills Development Training ... 219
Risk Management Training Courseware ... 222
Workplace Safety Training Courseware ... 224
Self-Leadership Skills Development ... 227
Advanced Sales Training Courseware - Selling Smarter Training Course ... 229
Skills for the Administrative Assistant ... 231
Strategic Planning Training Courseware ... 233
Stress Management Training Courseware ... 236
Training Skills for the New Trainer - Survival Skills for the New Trainer ... 238
Team Building: Developing High Performance Teams ... 240
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Workinfo.com Structured e-Learning Platform
Telemarketing & Telephone Sales Training ... 243
Supervisor Skills Courseware - The ABCs of Supervising Others ... 245
Minute Taking Skills Training ... 247
The Practical Trainer: Training Courseware ... 249
Professional Supervisor Skills Training ... 252
Time Management Skills Training ... 255
Time Management Training Course ... 255
Talking To Employees about Personal Hygiene Training Courseware... 257
Working Smarter - Using Technology to Your Advantage ... 259
Workplace Ergonomics Training Courseware ... 262
Workplace Harassment Awareness Training ... 265
Workplace Violence & Anger Management Courseware ... 268
Workplace Wellness Training Courseware ... 272
Report and Proposal (RFP) Writing Skills Training Course ... 274
Writing a Business Plan... 276
Writing for the Web Courseware ... 278
Technical Requirements ... 285
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Workinfo.com Structured e-Learning Platform
Accounting Skills for New Supervisors
Knowledge of financial skills is absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to read a budget, have trouble keeping your books organized, or aren’t sure what to make of an annual report, then this Accounting Skills for New Supervisors training courseware will be perfect for you. Beginning with the basics, students learn the science of finance and financial management. Bookkeeping, data analysis, annual reports, budgeting, and the different types of organizational financial plans are all covered, along with the computer skills necessary to really turn you into a financial whiz.
Financial Management and basic accounting knowledge are vital to the success of any leader within a business
environment.
Course Details
Over the course of this two-day workshop, participants will learn about:
The art of finance and financial management
Key financial terms
Your role in company finances
Where to find the rules and regulations for your area and industry
Various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
How a chart of accounts is created
Cash and accrual accounting
Single and double entry bookkeeping
Debits and credits
Identifying and analyzing important financial data
Making financial decisions
Reading annual reports
Determining whether a company is financially high or low risk
Different types of organizational financial plans
What budgets are and how to prepare them
What computer skills you need to make you a financial whiz
Dealing with financial situations that impact the people that work for you Audience
Aspiring or existing team leaders, managers and supervisors Pre-Requisites
Sufficient numeracy skills and experience in the workplace
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Workinfo.com Structured e-Learning Platform
Course Duration
2 Days
Course Outline
Getting the Facts Straight
o The first session will go over basic financial terms. Then, participants will explore their role in company finances as well as important players in an organization's finances. To wrap up the session, participants will receive some resources for learning about the governing organizations in their area.
The Accounting Cycle
o Next, participants will learn about the four phases of the accounting cycle. They will also learn about key underlying concepts, including cash vs. accrual methods of accounting.
The Key Reports
o In this session, participants will take a close look at balance sheets and income statements. They will also review cash flow statements and statements of retained earnings. The session will conclude with a review activity.
Keeping Score
o This session will explain the chart of accounts and single vs. double entry accounting.
A Review of Financial Terms
o Day Two will start with a review exercise and an introduction to some additional financial terms.
Understanding Debits and Credits
o This session will de-mystify two terrifying accounting terms: debits and credits.
Your Financial Analysis Toolbox
o This session will give participants some sources for financial data as well as tips on weeding out useless information. We'll also cover how to calculate common ratios, how to read an annual report, and some useful decision making tools.
Identifying High and Low Risk Companies
o In this session, participants will learn about some guidelines for identifying high and low risk companies. Then, they will practice these guidelines in a case study.
The Basics of Budgeting
o Next, participants will learn what a budget is, how their budget should fit into the big picture, and what the budgeting process should look like.
Working Smarter
o This session will give participants a basic checklist of computer skills required for success. We'll also talk about how to choose an accounting package.
People and Numbers
o Dealing with finances isn't all numbers. What if an employee's expense report doesn't look correct? Or what if you have to make cuts to someone's pay? Participants will examine each situation in small groups, and then provide some tips on what to do.
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Workinfo.com Structured e-Learning Platform
Active Listening
Active listening is a fundamental requirement for many business skills. This training course will give participants ways to listen actively and create deeper connections with others.
This one-day workshop will help you teach participants how to:
o Define active listening and its key components o Identify ways to become a better listener
o Use body language to reflect a positive listening attitude
o Understand the difference between sympathy and empathy, and when each is appropriate
o Create a listening mindset using framing, positive intent, and focus o Be genuine in your communications
o Understand the communication process
o Ask questions, probe for information, and use paraphrasing techniques o Build relationships to create an authentic communication experience o Identify common listening problems and solutions
Audience
Aspiring or existing team leaders, managers and supervisors Pre-Requisites
Sufficient numeracy skills and experience in the workplace Course Duration
1 Day
Course Overview
Defining Active Listening
o To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
Body Language Basics
o In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Attitude is Everything!
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Workinfo.com Structured e-Learning Platform
o Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
Encouraging Conversation
o Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Participants will also learn about the communication process and the ladder of inference.
Building Relationships
o This session will give participants some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
Getting Over Listening Roadblocks
o To wrap things up, participants will explore common listening problems and consider some solutions.
Workshop Wrap-Up
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Workinfo.com Structured e-Learning Platform
Advanced Project Management
Advanced Project Management trainers provide participants with the critical final tools, skills and techniques that project members and emerging project managers need. Participants should already have a thorough understanding of project management, including topics such as preparing a
statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project found in Project Management Fundamentals and Intermediate Project Management training courses. Participants who have completed the intensive Project Management Training course to further develop their skills do not need Advanced Project Management, except as a refresher.
This workshop will help you teach participants how to:
• Think critically when choosing a project team
• Make the best of an assigned project team
• Help teams move through various stages to become a high-functioning unit
• Maximize productivity at team meetings
• Reward and motivate a team
• Develop and execute a communication plan
• Communicate with sponsors and executives more effectively
• Identify strategies for working with problem team members Course Details
This one-day workshop will help you teach participants how to:
Hone staff management skills
Choose the project team, or make the best of an assigned team
Keep a project team on track
Develop a project communication plan
Communicate with sponsors and executives
This workshop presumes that the student has a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.
Audience
Managers, project managers, business owners, bosses Pre-Requisites
Completed high school
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Workinfo.com Structured e-Learning Platform
Course Duration
1 Day
Course Outline
Choosing the Project Team
o This session covers some things to consider when choosing a project team and how to make the best of an assigned team. Other topics covered include the pre-assignment review, assigning the project work, negotiating for the people you want, and
preparing for team problems.
Building a Winning Team
o In this session, we will discuss why teamwork is so important. We will also look at Tuckman and Jensen's four stage team development model: Forming, Storming, Norming, and Performing.
Team Meetings
o Most projects should have a defined timeline for team meetings. First, project managers meet with the individual members of the team. Then, the project manager meets with the team as a whole. Next, the first status meeting occurs. This session will discuss all of these meetings in detail, plus some general meeting management tips.
Nine Easy Ways to Reward Your Team
o One challenge many project managers face is how to keep the team motivated during the project. We discuss nine ways project managers can keep the team moving and performing at their best.
Developing a Communication Plan
o To ensure your project's success, you must include a communications plan as part of your initial project planning. This plan will cover the who, when, why, what, and how of your communications with various project members throughout the whole project.
Communicating with Sponsors and Executives
o Your project sponsor and executives are key members of your team. Typically, they provide the authority and the resources to execute your project. During this session, we will discuss some ways to effectively communicate with your sponsor and executives.
Dealing with Problem Team Members
o Have you ever had a team member that kept running to the sponsor with every little problem? Or a member who never had anything positive to say? We'll look at a number of problem team members and identify how to turn their problem characteristics into team strengths.
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Workinfo.com Structured e-Learning Platform
Advanced Skills for the Practical Trainer
Behind every spectacular training session is a lot of preparation and meticulous attention to detail.
The truly skilled trainer can make a program exciting. The learners will have fun while they are
learning. The facilitator has been able to involve their emotions as well as their minds. Participants will see the involvement, and they will feel the energy.
To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted.
It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This workshop is their start to that goal.
Highlights of what participants will learn:
Enhance their understanding of learning styles and how to accommodate them in the classroom;
Understand the key principles of effective communication in a workshop setting;
Identify strategies to create a no-risk environment;
Use a variety of training techniques to stimulate participation;
Develop a plan and prepare for an effective training session;
Practice thinking on their feet in a safe environment;
Identify advanced interventions for difficult situations;
Practice the skills needed for a team presentation.
Course Details
To reach this stage as an adult educator isn't always easy, but success isn't just for the naturally gifted.
It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings.
This three-day workshop presumes that participants have a good understanding of basic training principles, including adult learning concepts, Kolb's learning cycle, training methods, and designing a learning sequence.
Objectives for this workshop include:
Enhance your understanding of learning styles and how to accommodate all four learning styles in the classroom
Understand the key principles of effective communication in a workshop setting
Use a variety of training techniques to stimulate participation
Develop a plan and prepare for an effective training session
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Workinfo.com Structured e-Learning Platform
Understand the different levels of evaluation and when to use each
Understand how and when to add fun and humor to your training session
Identify advanced interventions for difficult situations
Practice the skills needed for a team presentation Audience
Trainers, facilitators, authors of training materials Pre-Requisites
Completed high school Course Duration
3 Days
Course Outline
Preparing to Learn
o To begin, participants will explore what they want out of this workshop.
Understanding Learning
o Next, participants will talk about the role of the facilitator, and the top skills a trainer needs.
Competencies for Adult Educators
o This session will give participants a profile of the gaps between where they are now and where they need to be in order to perform their role efficiently.
Accommodating Learning Preferences
o Next, participants will review Kolb's learning process and styles.
Adult Learning
o This session will explore three aspects of adult learning: motivation, curriculum development, and classroom environment.
The Art of Facilitation
o During this session, participants will talk about the art of facilitation and how an understanding of left brain and right brain learning can help them master this art.
Planning a Workshop
o Next, participants will receive a brief introduction to planning and preparing a workshop.
Visual Aids
o This session will cover some basic kinds of visual aids and encourage participants to determine if, how, and when they want to use each type.
Your Role as an Effective Communicator
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Workinfo.com Structured e-Learning Platform
o During this session, participants will learn how to communicate effectively as a facilitator or trainer.
Questioning as a Training Technique
o This session will explain how good questioning skills can make anyone a better trainer.
Kirkpatrick's Levels of Evaluation
o Next, participants will explore the four levels of evaluation, including samples for each type. Then, participants will develop their own evaluation for their training session at the end of the workshop.
On-the-Job Support
o During this session, participants will explore why on-the-job support is so important after training has taken place, and what they can do to encourage it.
Dealing with Difficult Situations
o This session will give participants some tools for dealing with training problems.
Adding Some Fun
o Sometimes trainers can get so focused on bringing great content that we forget to work in time for reflection, laughter, or even bathroom breaks! This session will teach participants about the types of games they can add to their training session and how to be CREATIF.
Team Teaching
o Next, participants will talk about co-facilitation.
Training Preparation and Presentations
o The bulk of the third day will be spent preparing, presenting, and evaluating team training sessions.
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Workinfo.com Structured e-Learning Platform
Using Activities to Make Training Fun
Activities and games make for a more robust and interesting experience for learners, and helps to engage all their senses. In Using Activities to Make Training Fun, new or nearly new trainers learn to create buy-in by using well designed activities and games, encourage reluctant learners, use humour even when they aren’t a naturally funny person, work through several quick and easy games, and then learn how to create their own activity in this training course.
Course Details
This one-day workshop will help you teach participants how to:
Understand how training can include the use of humor and games
Use different types of games
Identify methods to elicit participant buy-in
Use humor principles in adult learning
Troubleshoot when games go badly
Develop their own games Audience
Trainers, Facilitators, Teachers Pre-Requisites
Course Duration
1 Day
Course Outline
Let's Have Some Fun
o We will begin the day with a brief review of the learning cycle and adult learning principles. We will also discuss the value of games in training. Participants will then have an opportunity to share their favorite training game.
Buy-in!
o During this session, we will discuss three things that can help the participants see the value of training games. We will also discuss some great game experiences and some games that flopped, and what we can take away from these lessons.
Choosing the Right Game
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Workinfo.com Structured e-Learning Platform
o Preparation is key to the success of any trainer. This session will discuss some different types of games and activities. We'll also talk about how to deal with reluctant participants.
When Games Go Badly
o Despite our best intentions and planning, sometimes a game won't work. We will discuss how to anticipate, avoid, and deal with problems.
Using Humor in Training
o It's not hard to be funny; just be CREATIF! We will explore each letter of this acronym during this session.
Wavy Lines
o To break the day up and illustrate some of our key points, participants will take part in a quick, fun energizer.
Quick and Easy Games
o Participants will take part in three easy games that can be adapted for many situations. Then, they will discuss the games from a trainer's perspective.
Create a Game
o To wrap up the day, participants will work in small groups to create their own game.
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Workinfo.com Structured e-Learning Platform
Advanced Writing Skills
This training course for those who already are good writers but seek improvement. Trainers will devote time to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. They will also learn some basic techniques for writing such materials as business cases, proposals, and reports.
Courseware participants need to complete the Business Writing That Works course before taking this workshop.
This training course will help you teach participants how to:
• Keep their writing clear, complete, concise, and correct.
• Improve sentence construction and paragraph development.
• Deal with specific business requests.
• Create effective business cases, proposals, and reports.
• Thoroughly document sources that they use in their writing.
Course Details
This one-day workshop will help you teach participants how to:
Identify their writing challenges
Make their writing clear, concise, and correct
Improve sentence construction and paragraph development
Identify ways to make their writing simpler and easier to read
Use the readability index
Develop effective business letters for tough situations
Use proper e-mail etiquette
Develop an appropriate writing style and format for letters, business cases, and reports
Use standard ways of documenting materials Audience
Pre-Requisites
Business Writing skills Course Duration 1 Day
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Workinfo.com Structured e-Learning Platform
Course Outline
The Three C’s
o All writing should be clear, concise, and correct. We will look at these three elements in detail during this session and practice each of them.
Grammar and Writing Mechanics
o This session will outline seven easy ways to help participants simplify their writing and ensure their grammar is correct. Participants will also take a close look at the proper length of paragraphs, what a paragraph should contain, and how to order paragraphs.
Determining Readability
o During this session, you will help participants use the readability test (also called the Gunning Fog Index) on their own work.
Writing Letters
o There are twelve important parts to a business letter, and several different styles. We will examine all of these closely. We will also look at the proper way of folding a letter and placing it into an envelope.
Dealing with Specific Requests
o Often people are asked to respond to a request for information or to write a particular letter (of recommendation, for example). We’ll discuss some tips to keep in mind when writing one of these particular documents.
E-mail Etiquette
o These days, e-mail has become a universal method of communication. However, there are many questions of etiquette and few answers. This session will discuss some common dilemmas and our recommended answers.
Business Documents
o Another common task is to write a business case, request for proposal, or a formal report. Where would you start? We will provide some guidelines and checklists that will help with these tasks.
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Anger Management
Trainers who work in Anger Management know just how engaging, relevant training materials can make or break a training course, and this material really delivers! Anger is a universal experience, but managing it isn’t (at least not yet).
This training course will help you teach participants:
Recognize how anger affects the body, mind, and behaviour.
Use a five-step method to break old patterns and replace them with a model for assertive anger.
Identify your hot buttons and triggers.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner.
Course Details
This one-day workshop will help teach participants how to: 1. Recognize how anger affects your body, your mind, and your behavior
2. Use the five-step method to break old patterns and replace them with a model for assertive anger 3. Control their emotions when faced with other peoples' anger
4. Identify ways to help other people safely manage some of their repressed or expressed anger.
Audience
This is a personal enrichment course that will benefit all individuals Pre-Requisites
None
Course Duration
1 Day
Course Outline
What is Anger?
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Workinfo.com Structured e-Learning Platform
o What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.
Managing Your Anger
o Whether we realize it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those "benefits" and identify the myths behind them.
The Anger Process
o There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.
How Does Anger Affect Thinking?
o There are four specific ways in which anger can affect your thinking: magnifying, destructive labelling, imperative thinking, and making assumptions about what other people are thinking.
Managing Anger
o When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this session, you will discuss these strategies and help participants customize them.
Communicating Better
o Often people who are most angry are people who haven't developed their
communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.
Behaviour Types
o During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviours.
Taking Control
o To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.
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Workinfo.com Structured e-Learning Platform
Basic Balanced Scorecard Basics Courseware
We can’t just measure success in terms of money; we need to measure things like reputation, the knowledge base of our employees, project initiatives, and so much more. Trainers can bring this training course to life for human resources, organizational effectiveness, and leadership staff as they learn how to identify, document, plan, and execute a balanced strategic mission. They can also make decisions about whether this powerful tool is a good fit for their organization.
Audience
This is a personal enrichment course that will benefit all individuals Pre-Requisites
None
Course Duration
1 Day
Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth.
It only makes sense, then, that we need a new tool to help us measure this expanded
definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.
This one-day workshop will introduce participants to the basics of the balanced scorecard and help them determine if this powerful tool is a good fit for their organization.
Introduction and Course Overview
Understanding the Balanced Scorecard
To start the day, participants will learn what the balanced scorecard is and where it originated from.
Participants will also explore what economic changes caused the balanced scorecard to evolve.
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The Ingredients for Success
Next, participants will evaluate if the balanced scorecard is a good tool for their organization.
Participants will also brainstorm solutions to the top ten issues that cause the balanced scorecard to fail.
Overview of the Balanced Scorecard Process
This session will begin with a flowchart outlining each step of the balanced scorecard process.
Participants will also review a sample strategy map, tactical action plan, and scorecard.
Creating a Project Vision Statement
In this session, participants will learn how to craft a vision statement for the balanced scorecard project.
Understanding Organizational Mission, Vision, and Values
This session will look at what a mission statement, vision statement, and value identification list looks like, and how they each fit into the balanced scorecard process. To apply learning points, participants will evaluate what some well-known companies have for these statements.
Plans and Processes to Build
Next, participants will receive checklists for creating training plans, project plans, communication plans, and core processes.
Building Balanced Scorecard Teams
To wrap up the day, participants will learn how to build the three most common types of balanced scorecard teams: an executive team, a steering team, and strategic theme teams.
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Business Management - Boot Camp for Business Owners
This course includes everything a trainer needs to get new business owners started. We included sessions on inventory management, human resources, finance and accounting, marketing, sales, and even using social networking. In addition, your students will learn about different business structures, who is managing and who is leading, how to create a brand, and the value of a strategic plan.
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future.
The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply.
This three-day course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.
This three-day workshop will help you teach participants how to:
o Apply the best methods for creating, leading, and managing their own business o Establish an organizational framework through operations, finance, and leadership o Set up an effective and efficient system for hiring, retaining, and succession
planning
o Start researching and designing their strategic plan
o Describe the essential elements of marketing, sales, and their company brand o Apply financial and accounting terms correctly
Audience
This is a personal enrichment course that will benefit all individuals Pre-Requisites
None
Course Duration 3 Days
Course Outline
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Who Are You and What Are You About?
o To start, a business owner should define what their business is (and is not). This session will give participants some ways to help them define their business’ purpose and structure. They will also consider their role as an owner and what that really means.
Designing Your Organizational Structure
o Next, participants will look at some different types of organizational structures.
Introduction to Operations Management
o In this session, participants will learn what operations management is all about and the different categories that it applies to.
Understanding Financial Terms
o Having a good handle on your numbers is a key part to any business’ success. This session will introduce participants to basic accounting terminology, generally accepted accounting principles (GAAP), and key financial reports.
Getting the Right People in Place
o Another crucial part of a business is knowing when and how to hire help. This session will provide a six-step framework for hiring and recruiting.
Getting Your Product Together
o In this session, participants will look at different aspects of product management, including inventory management, the value chain, outsourcing, and quality control.
Building a Corporate Brand
o Next, participants will learn the basics of branding. Topics will include positioning statements, brand names, slogans, and visual identities.
Marketing Your Product
o This session will explore the six stages of the marketing cycle, as well as the five P’s of a solid marketing plan.
Selling Your Product
o In this session, participants will learn about building their sales force and the sales cycle.
Planning for the Future
o Once a business has gotten your feet on the ground, owners may want to start taking a look at the future. This session will introduce participants to strategic planning.
Goal Setting and Goal Getting
o In this session, participants will learn how to set achievable goals with the SPIRIT model.
Succession Planning
o Another aspect of planning for the future is considering who will fill the shoes of the key people in a company. This session will explore what succession planning is (and is not).
Managing Your Money
o The final piece of the planning puzzle is budgeting. This session will give participants techniques for building and sticking to a budget.
Ethics 101
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o Another thing to consider is the ethical principles of a business. This session will explore why codes of ethics are important. We will also share some sample codes of ethics.
Building a Strong Customer Care Team
o Next, participants will learn about the six critical elements of customer service, as well as how to develop and maintain customer relationships.
Training Employees for Success
o In this session, participants will consider why lifelong learning is important for an organization’s success.
Leadership Essentials
o The final session of this course will explore the differences between leading and managing. They will also learn about Paul Hersey and Ken Blanchard’s the Situational Leadership II® model, as well as techniques for managing performance.
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Business Writing that Works Training Course
Even with all the technology available to people today, it cannot make them good writers! We all know what good writing is, and in a business setting many people need help to create it. The language is concrete, the point of view is clear, and the points are well expressed. Good writing skills
development takes hard work, and even the best writers get discouraged. This training course will give participants the tools to become better writers.
Specific courseware learning objectives include:
• The value of good written communication.
• How to write and proofread your work so it is clear, concise, complete, and correct.
• How to apply these writing skills in real world situations.
• Voicing, types of paragraphs, spelling and proof-reading skills.
• Understanding the proper format for memos, letters, and e-mails Course Details
This two-day workshop will help you teach participants how to:
Use the five C's of writing
Ensure their writing meets basic grammatical standards, including word agreement, sentence construction, proper spelling, and punctuation
Differentiate between the active and passive voice
Write business letters, reports, memos, and e-mails Audience
Anybody wanting to improve his/her writing skills Pre-Requisites
Course Duration
2 Day
Why Write?
o Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing.
The Four C's
o During the morning of Day One, you will discuss four of the C's of writing with participants: clear, concise, complete, and correct. Participants will practice each C through writing exercises.
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Word Agreement
o During this session, participants will explore word agreement through a brief lecturette and a writing exercise.
Active and Passive Voice
o Most people prefer to read writing that is in the active voice. We will discuss and practice both voices during this session.
Sentences and Sentence Types
o This session will discuss the structure of sentences and paragraphs. Then, participants will apply this knowledge to a writing exercise.
Readability Index
o The Gunning Fog Index, also called the readability index, determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work.
The Fifth C
o Courtesy is an important principle of good business writing. During this session, participants will examine and rank several business letters, helping them explore their own style and preference.
Practical Language
o It is important to use words that best reflect what you are trying to say. In this session, we will examine some common dilemmas (such as fewer vs. less) and suggested solutions.
Inclusive Language
o Another key part of writing is political correctness. Participants will have an opportunity to re-write some exclusive terms to make them inclusive.
Sentence Construction
o The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel. Participants will re-write sentences that don't follow these rules.
Punctuation
o During this session, participants will work in teams to develop a series of test questions for other teams. We have included some key points that you can use to debrief the test.
Writing Business Letters
o This session begins with three lecturettes on the steps for writing a business letter, types of letters, and the parts of a business letter. Participants will then examine samples of business letters to determine the type and the parts of the letter.
Reports
o Many people find writing business reports very difficult. This session will look at business reports in-depth using a lecture and a small group exercise.
Spelling and Proofreading
o Proofreading carelessly can spoil a writer's best efforts. This session will help participants identify common spelling errors and practice their proofreading skills.
Writing Memos
o Memos are another challenge that many writers face. We will examine memos through a brief lecture and a fun exercise.
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E-mail Etiquette
o These days, e-mail has become a universal method of communication. However, there are many questions of etiquette and few answers. This session will discuss some common dilemmas and our recommended answers.
Writing Challenges
o To wrap up the workshop, participants will work in small groups to identify their biggest challenges and some possible solutions.
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Workinfo.com Structured e-Learning Platform
Basic Internet Marketing Skills Training
Our Basic Internet Marketing courseware is designed for training business owners and beginners in marketing the basic skills for marketing online. Traditional marketing still serves its purpose, but with the increase of global business, Internet marketing is crucial to extending your reach and this training course will help trainers deliver results.
Our Basic Internet Marketing training materials will help develop skills so participants can determine how their Internet marketing strategy fits with their overall marketing plan; to influence engage in the online space; get started with search engine optimization (SEO); to use online advertising to boost results; and to make use of metrics and reporting.
Audience
Anybody wanting to improve his/her internet marketing skills Pre-Requisites
Course Duration
1 Day
This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they are engaged as a result of your efforts. This course includes sessions on search engine optimization, e-mail campaigns, pay per click advertising, and more.
This one-day workshop will help you teach participants how to:
o Determine how their Internet marketing strategy fits with their overall marketing plan
o Apply techniques to influence and engage with their target market
o Weigh out the value of using a distribution service for e-mail marketing campaigns o Get started with search engine optimization
o Use online advertising to boost their marketing results
o Adjust their Internet marketing plan based on metrics and reporting
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Course Overview
What is Internet Marketing?
In this session, you will teach participants about Internet marketing plans as being a component of the overall marketing plan for the company. You will also discuss how the goal is to draw visitors to their web site (whether this is the hub site or a sub-domain), to engage visitors with good strong content, and to get involved in the community. Students will also briefly review popular strategies for Internet marketing.
Creating an Internet Marketing Plan
Students will review what they already have for a marketing plan as a reflection of the six stages of marketing: consumer and market analysis; analyzing the competition and themselves; analyzing distribution channels; creating a marketing plan; and implementation, review, and revisions.
Extending Your Influence
Students will learn what it means to create an environment of influence and connect with their customers and prospects via the Internet, as opposed to direct selling methods.
E-mail Marketing
Many companies use e-mail marketing campaigns, and this session is about doing it in a way that connects with consumers without spamming them. You will also cover using distribution services to thwart spam filters, create engaging templates, and manage their database of contacts.
Search Engine Optimization (SEO)
In this session, students will learn how SEO can help them bring more visitors to their websites and attract pre-qualified customers. You’ll teach about using search engines, using keywords and metatags, monitoring results, and making adjustments to the campaign.
Advertising Online
This session looks at the pay-per-click ad as a way to appeal to customers and grab their attention.
This session includes information on setting up an account, choosing keywords, writing ads, and setting limits for the campaign.
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Body Language: Reading Body Language as a Sales Tool
Trainers who offer Body Language: Reading Body Language as a Sales Tool will help participants to understand why they need to capitalize on body language techniques when trying to figure out others, and when trying to appear trustworthy themselves. Having body language that is congruent with what we are saying is one essential ingredient. This training course will help participants to ready facial and full body language in others, to think about how they project themselves, and to consider the message behind the words.
Learning objectives include a variety of techniques such as applying knowledge to improve communication, the implications of space, mirroring and matching, and much more.
Help your participants to get ahead by learning Body Language: Reading Body Language as a Sales Tool.
Audience
Anyone Pre-Requisites Course Duration
1 Day
Course Outline
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.
Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one day workshop!
Course Overview
Body Language
To begin, participants will explore what body language means and how it can make a difference in our relationships with others. Participants will also brainstorm body language that can be related to trust and likeability.
Give Me Some Space!
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This session will explore the concept of personal space and what distance is appropriate for
professional discussions. Participants will also get a good understanding of appropriate space through an exercise.
What’s Your Face Saying?
Next, participants will learn about the different aspects of facial expressions, including smiles, head position, eye signals, and micro expressions.
What’s Your Body Saying?
In this session, participants will examine the meaning of gestures and learn how to use their hands to emphasize what they say. The position of hands, feet, legs, and arms will all be discussed.
Pre-Assignment Review
Next, participants will discuss their pre-assignment, which asked them to study humans in their natural environment.
Mirroring and Leading
This session will explore some principles from neuro-linguistic programming to help participants understand and evaluate body language. Topics will include rapport, matching, mirroring, leading, and pacing.
Monitoring Your Posture
Good posture sends a likeability signal and a confident message. This session will help you get started on the road to good posture.
Dressing Up
Next, participants will learn why dress is so important and how they can use their wardrobe to help send a positive, professional message.
Shaking Hands
Developing a professional handshake is one of the most valuable business skills that a person can cultivate. This session will explore the factors of a good handshake, offer alternatives for when a handshake is not appropriate, and give participants a chance to practice a winning introduction.
How Are You Doing?
To wrap up the course, participants will role play a sales scenario and use their body language to make a specific impression.
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Corporate Branding Training Courseware
Corporate Branding Training Materials are designed for training business people that a good brand is much more than an attractive image combined with some witty type. The brand must reflect the heart and soul of your product, and offer a promise the business can live up to.
Learning objectives for this training course include:
• Define what a brand is and what branding is about
• Define various types of brand architecture and extensions
• Identify your brand’s products, the features of those products, and their values
• Write a mission, vision, and style statement for a brand
• Effectively plan an internal and external brand launch
• Monitor and evaluate your brand, and more.
Course Details
This two-day course will get you started on the road to creating a perfect brand. The first day will cover the basics of branding, including how to develop a visual identity from start to finish. We will also give you some graphic design tips to help you communicate your expectations to a professional designer. The second day will focus on how to put your brand out there in the right way. We'll also talk about how to keep your brand energized and alive with monitoring and evaluation tools.
Learning objectives include:
Define what a brand is (particularly a strong brand) and what branding is about
Define various types of brand architecture and brand extension
Identify your brand's products, the features of those products, and their values
Write a mission, vision, and style statement for a brand
Describe the basics of positioning a brand
Understand the basics of creating a visual identity, including a brand name, slogan, and logo
Help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints
Effectively plan an internal and external brand launch
Monitor and evaluate your brand, and understand how to respond to the results Audience
Pre-Requisites
Training companies, trainers, educators
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Course Duration
1 Day
Course Outline
Defining Branding
o To begin, participants will explore what a brand means and what branding is all about.
Participants will also discuss some popular brands and what makes them stand out.
What Are You All About?
o Next, participants will get started on the branding process by learning how to identify a product's features, benefits, and values.
Creating a Mission
o A mission statement is where you can express your big dreams for your product. In this session, participants will learn what a good mission statement looks like. They will also get some hands-on practice in creating a mission statement for a product of their choice.
Creating a Vision of the Future
o Next, it's time to outline how you want things to look for your brand in the short term.
This session will give participants some tips for creating a vision statement and share some sample statements for a fictional company.
Positioning Your Brand
o Positioning describes how your brand will be seen in the minds of customers.
Participants will learn what a positioning statement looks like and they will take part in a positioning workout to get some hands-on practice.
Developing Your Style
o The next component of your brand identity is the style statement: what attitude will your brand have? This session includes both a theory and practice component.
Developing a Brand Name and Slogan
o Now it's time for the fun stuff! To begin, this session will recap what we have covered so far. Then, participants will get practical tips on creating a brand name and a slogan.
Creating a Visual Identity
o Although we can't turn participants into professional graphic designers, this session will help them understand the basics of graphic design. Concepts include image perception, color spectrum analysis, font types, and types of visual identities. A pop culture quiz rounds out the session.
Living Your Brand
o To begin the second day, participants will learn how to transform company employees into brand ambassadors and how to create a unique experience at each brand
touchpoint.
Connecting with Customers
o Next, we will share ten easy ways to connect with customers.
Launching Your Brand
