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Training Module for Business Process Management. Enabling the Next Wave of Connectivity

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(1)

Training Module

for

(2)

Topics Covered

Topics covered:

QoS Partitions

QoS Services

Service Level Agreements ƒ With Qos

ƒ Without Qos

Packages

(3)

QoS Partitions

QoS Partitions manages bandwidth for a traffic class

Controls network congestion

Minimizes traffic latency

Improves application response times

Guarantees dedicated bandwidth for key applications and users

Deliver different services and network performance to different customer segments

Gain flexibility in creating product pricing plans.

Allow the system to apply different treatment strategies to different flows

A single subscriber can simultaneously use different applications with

different QoS rating

(4)

QoS Architecture

Advantages of the QoS architecture:

ƒ Strict Priority Schemes

ƒ Partition Based Queuing

ƒ Custom Queuing Mechanisms

ƒ Based on IP address & Application Port

(5)

QoS Partition - Setup

Select Setup & Customization > WISP > QoS Partitions to create partitions

The WISP Selection window is displayed, if any WISP is not selected

Enter relevant values and click Save to view Setup Partitions windows

Existing partitions can be Modified / Split / Merged

(6)

QoS Partitions - Modify

Select Setup & Customization > WISP > QoS Partitions to modify partitions

Click the modify icon

Enter relevant values

(7)

QoS Partitions

(Continued)

Bounded?:

ƒ Yes

A partition cannot borrow from any other partition. It is restricted by the bandwidth

allotted to it.

Non Critical Users (Drinking Fountain Model)

Example: Cities/Municipalities would want to restrict the bandwidth access to the non-critical users e.g., constituents using the network based on a “Drinking

Fountain Model” and would not want to allow them to borrow bandwidth from other partitions. In such cases, a bounded bandwidth partition can be used.

ƒ No

A partition can borrow from other partitions, subject to availability Public Safety, Fire Department Employees

Example: Cities/Municipalities would want to provide these bandwidth partition settings to the public safety/other critical employees of the city who shall be capable of borrowing from other partitions on a need basis.

(8)

QoS Partitions

(Continued)

Shared?:

ƒ Yes (Shared)

Partition allows other partitions to borrow from it. Avoids wastage of the bandwidth during demand

Example: Cities/Municipalities would want to provide these bandwidth partition settings to the premium users of the city such as the Government employees.

ƒ No (Isolated)

Partition does not allow other partitions to borrow Results in wastage of bandwidth during demand

(9)

QoS Partitions - Split

SPLIT - Splits an exiting partition, where the bounded and shared

values can be changed for the new partition

Select Setup & Customization > WISP > QoS Partitions to split partitions

Click the Split icon

Enter relevant values

Click Split & Save to split partitions

(10)

QoS Partitions - Merged

Merged - Merges an existing partition with other partitions

Select Setup & Customization > WISP > QoS Partitions to merge partitions

Click the Merge icon

Enter relevant values

Click Merge & Save to merge partitions

(11)

QoS Services

Services like HTTP, FTP, VOIP can avail varied network performance depending on the customer segments

Different SLAs can be associated to

different services

Single SLA can be associated to more than one service

At least ONE service should defined for a WISP

Select Service Management > QoS Services to view the QoS Setup

Service window

Enter relevant details

(12)

Service Level Agreement

SLA is an agreement, established based on bandwidth usage.

This feature is a.k.a., Bandwidth Throttling.

Provides an option to specify the preferred bandwidth to Walled garden sites

Premium users are provided with higher bandwidths

Segregates the virus infected clients and places them on a very low bandwidth.

SLA details are captured during PSC Configuration in the OSS

SLA details essential for initialization are sent to the PSC

By default the following three SLA files are sent as part of Initialization files to the PSC

ƒ Virus Infected Unauthenticated Clients

ƒ Access Control Lists

(13)

SLA - Setup

SLA can be setup in two ways ƒ With QoS

ƒ Without QoS

Select Service Management > SLA

to add a SLA

Click Setup SLA to view the Setup Service Level Agreement window

(14)

SLA – Setup with QoS

Enter relevant values

Partitions created earlier are available in the Partition Name drop-box

Enable the QoS Applies option

(15)

SLA – Setup with QoS

(Continued)

Enter relevant values

QoS Services created earlier are available in the Service Name drop-box

Click Add to add the QOS to the List of QOS Added section

(16)

SLA – Setup without QoS

Enter relevant values

Partitions created earlier are available in the Partition Name drop-box

Disable the QoS Applies option

(17)
(18)

Packages

Packages are granular units of a price plan

A price plan can comprise of many packages

A package should have at least one package fee or one service rate

A package fee is a standard fee that has no measurement unit

A service rate is measured with an activity unit

Service rates can be qualified as Peak/Off Peak services based on the time of usage

Package fees can be qualified as recurring or one-time charges

Packages created with roaming facility

ƒ Internal roaming allows multi-WISP or inter-WISP roaming

(19)

Package – Define Package

Select Service Management > Packages to define a package

Click Add Package to view the Add Package Details window

(20)

Package – Add Package

Enter relevant details

(21)

Package – Fee Details

Enter relevant details

Click Add Fee to Add a fee to the package define

Adding Fee is not mandatory

(22)

Package – Service Rates

Enter relevant values

ActivityUnit:

ƒ It is a unit of measurement based on either time or data usage

ƒ Internal / External Roaming will be available in the drop-box only if they are enabled in the Add Package

window.

ƒ In case roaming is selected, it is

mandatory to associate a non roaming service to the package

Click Add Rate to them in the List of Service Rate Section

Click Next to view the Setup Package Summary window

(23)

Package – Setup Summary

Setup Package Summary window displays the list of configured rates

Click Create Package to successfully create a package

(24)

Package – View Package Information

In the Package window, click Package ID hyperlink to view the package information

(25)

Price Plan

Price plan is the product rate plan presented to the customer by the WISP.

It can have multiple packages based on dates, provided the dates do not

overlapping.

Subscription Plan - Customer will be billed as per the pay period chosen (Monthly, Quarterly, Half-Yearly, Yearly)

Pay-Go Plan

ƒ Customer will be billed immediately after the user session ends [OR]

ƒ Charges will be posted to the PMS

ƒ Customer is charged directly to the room [OR]

ƒ Through credit card

(26)

Price Plan - Add

Select Service Management > Price Plan to add a price plan

Click Add Price Plan to view the Price Plan Setup window

(27)

Price Plan - Setup

Price Plan Setup window

1. SLA – SLA created earlier will be available in this drop-box

2. Billing – Options are Advanced and

Arrears

3. Roaming – Enable these to associate the roaming packages to the plan

4. Authorization Fee - Minimum credit card balance of the end user

5. Access Restriction – If enabled the

subscriber can buy and obtain access only at the restricted location

6. Display Restriction – If enabled the plan will be displayed only at restricted

(28)

Price Plan – Setup

(Continued)

7. Max User Accounts

ƒ “Family Plan” option to connect more users simultaneously.

ƒ The usernames and passwords are set as soon as the plan is bought ƒ No.Of Usernamesand Passwords created are equal to No.Of Users ƒ Usage charge will be billed to the person who has bought the plan.

8. Apply Tax – If enabled tax will be levied on the cards generated

9. Public IP Address Support - Allows the subscriber to login with a Public IP at the location

Enter the relevant information in the Price Plan Setup window

Click Next to view the Price Plan Package window

(29)

Price Plan – Associate Plan to Package

(30)

Price Plan - Add Price Plan Package

Enter relevant values

1. In case roaming options was set during the Price Plan Setup, then the Package drop-box will display packages with roaming facility

Click Save to view the Price Plan window with the new package added

Click Create Price Plan in Price Plan window to successfully add the

(31)

Price Plan – Setup Restriction

If the Access Restriction or Display Restriction option is enabled during Price Plan setup

Select the Restriction Type followed by Location Type before associating a plan to a package (an additional step in the setup process)

(32)

Price Plan - Public IP Address Support

Public IP Address Support allows the subscriber to login with a Public IP at the location

Subscriber is "seen" on Internet

Has the ability to receive communication from other Internet user

To accommodate this feature, two DHCP servers are commissioned.

ƒ Default server contains the normal Private IP addresses used by all the subscribers

ƒ Second server contains a pool of Public IP addresses.

During login,

ƒ Subscriber requests for a public IP

ƒ PSC routes this request to the second DHCP server, which serves a Public IP address.

ƒ This address is removed once the user logs out [OR]

ƒ Does not login within a set duration

(33)

Public IP Address Support – In OSS

Implementation of Public IP Address Support in the OSS

Select Service Management > Price Plan to view the Price Plan window

Click Add Price Plan to view the Price Plan Setup window

(34)

Public IP Address Support – Splash page

Implementation of Public IP Address Support in the end user’s login page

Screen below is a sample subscribers login page displaying the "Require a

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