Mysore ITS Project: Implementation Challenges & Lessons Learnt

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Mysore ITS Project:

Implementation Challenges & Lessons Learnt

KARNATAKA STATE ROAD TRANSPORT CORPORATION Mallikarjuna. S, Chief Mechanical Engineer (P), KSRTC Head-Project Implementation Unit

Dr. Vijay Kovvali, Regional Manager, M/s IBI Group Project Management Consultants-Mysore ITS Project

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Implementation Challenges

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3 Implementation Challenges

 Introduction of ITS in KSRTC for the first time

Concept of ITS was new to KSRTC

 Lack of domain Knowledge & dependence on consultants

Dependence mainly on consultants for knowledge transfer

 Multi-level monitoring, co-ordination and correspondences

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 World bank procurement practices – Goods and Services,

Consultancy Services

World Bank guidelines, Global Tender & Manual Tender

 Financial Management

Norms required for financial releases and accomplishing requisite documentation

JnNURM and GEF, Formalities, Utilization Certificates, Auditing Norms, Fund Flows etc

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• Infrastructural Assistance

Non-availability of power supply at bus-shelters Non-standard bus shelters

Co-ordination with Mysore City Corporation Security of ITS equipment in public places

Getting timely approvals and support from various local authorities like hospitals, tourist spots,

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• Infrastructural Assistance – Central Control Station

KSRTC made efforts to understand- how the CCS function, the area required, power requirements, aesthetic appeal, user convenience, videowall furnishing, networking requirements etc.

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• Acceptance by Bus Drivers

Success depends on acceptance by drivers Drivers resistance – Fear of scrutiny

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• Meeting Commuter Expectations

Operations as per ITS requirement ETA Accuracy at PIS Boards

Information through SMS, IVRS and Commuter Website Ensuring effective promotions & communications

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• Synchronising Technology and Consulting domains

M/s CMC Limited would talk about technical capabilities while IBI would talk about functional requirements. Understanding the view points of both the agencies and arriving to the consensus has been a learning task.

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• Availability of buses for installation of equipments

Buses available only in the night for installation

Mobilising labour and arranging infrastructure like equipments and light was a challenge.

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• Installation of In-bus equipments – different types of buses, placement of batteries /VMU/In-bus

Longer installation time than planned (old buses)

Integrating existing in-bus equipment (protocol mismatch) Excessive vibrations in rural routes

Bus Type Qty

Marco Polo 41

Parisara Vahini/Suvarna Vahini 227 Semi Low Floor - New Type 75 Semi Low Floor - Old Type 79

Volvo 36

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• Route Validation

Huge number of operational routes

Form-4 bus stops v/s practical bus stops GIS Mapping, Geo-fencing and capturing in software application

Audio file management – recording, loading to each bus, availability of same voice over KSRTC traffic Department, Surveyors

certifying the routes and ensuring route validation

Time Consuming and Laborious

 Collect the list of bus stops in each route

 Collect the Latitude & Longitude of each Stop

 Create the Audio & Display file for each Stop

 Load the files into VMU, Validate the accuracy of

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• Trip Adherence to the last stop by drivers

Night halt buses Trip closing

Welcome and Thank You Messages Adherence to geo-fence routes

Adherence to schedules and trips

• Security of equipments at bus stops – Measures to ensure safety, Insurance

M/s CMC Limited has made the stealing of the equipments difficult by ensuring extra nuts, bolts, meshes and covers. They have also insured all the equipments.

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• Ambiguity in RFP

PIS Boards – Kannada and English fonts, customisation Power Calculations – UPS and DG Set Requirements

Location of PIS Board

• Time gap between DPR preparation, RFP Preparation, Contract Award and Implementation

Recurring Change Requirements Technology Changes

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• Training the Crew

Finalizing training needs & material Refresher training

Training the trainers

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Implementation Approach  Building Knowledge Base – In-depth study, thread-bear

discussions, consultations

 Multi-lateral Co-ordination – City Administration, PMU, WB, Consultants, State Govt. etc.

 Acquaintance with WB Procedures – Finance, Procurement

 Team Work – KSRTC, Vendor, Consultants etc

 Detailed Project Planning and Documentation

 Sound Management Review Techniques – Weekly Meetings,

Monthly Steering Committee Meetings, Field visits, Adhoc meetings, consultations with PMC etc.

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Comprehensive Training

 1493 crew members trained

 Class Room training on the various components of ITS & their role,

 Live demonstration of equipments in a bus ride,

 Visit to Central Control Room and demonstration of ITS system

 Depot Managers trained on

o Overview of ITS & its components and their role

o Modify schedules, driver details etc. in the system

o Analysis techniques to understand driver behavior

o Trip or Schedule non-adherence etc  Traffic Controllers & DTO trained on

o Overview of ITS & Components and their role

o Importance of schedule & trip adherence.

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Lessons Learnt

 Acquaintance with World Bank Procedures

 Identification and Construction of bus shelters

 Ensuring power supply at bus shelters

 Placement of PMC and M&E services in time

 Exposure to the crew about the system in

advance

 Location and designing of CCS

 Budgeting of project components should have practical approach

 Value of detailed implementation plan and in-depth documentation

 Finalisation of route information at the beginning of the project

 Practical approach to installations, software development, processes

and solutions etc.

 Constant filed visits and continuous improvements

 Attention to all details and synergic efforts in resolving issues

 Treat ITS as business function and not as a project for continued

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