Professional develoPment
Basic training for
flight attendants.
Working in aviation
Qualified personnel to ensure
safety and service on board.
Flight attendants are the public face of an airline. They make sure that passengers on board are feeling comfortable during their flight. However, they are mainly responsible for the passengers’ safety. Their airborne job there-fore encompasses much more than the passengers realize. It is therefore extremely important that your applicants are provided with training and qualifica-tions to prepare them for their deman-ding job in the world of passenger air travel.
Our basic training course prepa-res suitable candidates for their role in the cabin. Participants can later put the skills they have
learned to good use by expertly caring for the passengers‘ safety and well-being during the flight. You can find out more by visiting our website or by contacting us directly. We will be happy to advise you. Contact frank mösle tel. +49 221 806-3206 fax +49 221 806-3052 [email protected] www.tuv.com/aviation
flight attendant.
focus on service quality and safety.
The TÜV Rheinland Akademie trains flight attendants for airline companies. In our basic training course, participants gain the necessary knowledge and skills for their role as cabin crew.
We provide participants with professional training.
The basic training course covers the most important tasks invol-ved in the everyday work of a flight attendant. Not only do participants learn how to provide excellent on-board customer service, but most importantly they learn how to ensure safety aboard the aircraft and how to use emergency equipment.
Prerequisites for taking part in the training
Excellent customer service
skills
Good general knowledge
An immaculate appearance
An advanced working
know-
ledge of English
(varies depending on the airline)
Content of the training course
SERVICE TRAINING:
In-flight purchases, including
food and drink, travel-class concept, on-board equipment Flying and the environment:
Time zones, health and care, own personal illness, hygiene standards, immunisation and records
Behavior, style and manners:
Service English, handling of passengers and cultural awareness
General serving standards:
Customer care in the cabin, appropriate personal appearan-ce, e.g. cosmetics
Catering requests:
Galleys, storage, use of storage equipment, storage control, e.g. overhead lockers, on-board announcements
The passenger as my guest:
Service awareness, irregular requests, customer orientation, different cultures and aware-ness
Flight simulation with
complete service exercise Customs and country laws
Requirements for delay in
transit: Shift change for crew, overnight - inland and abroad, flight simulation with role-play REGULATION WORK AND BREAK TIMES (EU-OPS) AEROPLANE SYSTEMS EMERGENCY TRAINING
Technical terminology and
Oxygen
Flights in extreme weather
conditions (Icing, storm and turbulence)
Fire and fire extinguishing
training
Life vest training: Slide-Raft
Training, Life-Raft Training (one lifeguard on board), other processes and proce-dures
Carriage of passengers:
Handicapped and sick pas-sengers, passengers‘ right of emergency help, maximum number PRM, carers/people requiring medical care, sick-ness/birth/death on board, deportees/official on-board attendants, transportation of children, infants and unac-companied children, luggage regulations, animal trans-portation, transportation of guns and weapons, passengers seated in emergency exits Other requirements:
Emer-
gency briefing, ingestion of alcohol, medicines and drugs, fastening seatbelt/lifejacket, oxygen and seatbelt demons-tration, passenger announce-ments, cabin lighting, “Cabin Clear Report“, observation of cabin, passenger boarding and disembarkation, use of ‘Personal Electronic Devices’, CAT II − CAT III-requirements during landing, preventation
of damage to on-board elec-tronics, defective crew seats and seatbelts, operation of crew seats, incapacity Rescue procedures: Various
brace positions, emergency announcements, unexpected emergency landing (land or water), pre-selected persons, crowd control, portable emer-gency equipment, positioning of rescue signs, pre-emergency landing (land or water) infor-mation to flight controllers Practical training on aircraft
or mock-up
Evacuation training on
air-
craft or mock-up Emergency equipment
checklists
AIRCRAFT SECURITY SEARCH and CHECK LIST
SECURITY TRAINING DGR TRAINING CRM TRAINING
FIRST AID TRAINING ON-BOARD and FIRST AID EQUIPMENT
PROCESS OF TRAINING and EXAMINATION
Please fax the form to +49 221 806 3052 or by mail to the following address.
I am interested in the training course “Basic training for flight attendants“
and would like to receive more detailed information. Please contact me.
reply by fax.
information
sender details
Surname, First Name Address Post code/Zip Telephone, Fax E-mail Company Position
By providing my e-mail address, I consent to receiving infor-mation from TÜV Rheinland on a regular basis.
other training courses for airports and airline companies Qualified air travel safety personnel
Specialist training for ground handling staff
- Qualified aircraft dispatchers (CCI) - Baggage handlers
- Pushback and walk out assistance personnel (either together or separately)
Auditor qualifications for airline companies based on
tÜv rheinland
akademie gmbH
am grauen stein
d-51105 köln
frank mösle
tel. +49 221 806-3206
fax +49 221 806-3052
[email protected]
www.tuv.com/aviation
® TÜV , TUEV undTUV are registered trademarks.
Their use requires prior consent from the compan
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