Contents Operational Activities for

(1)

Objective

Action

Lead /

Contributor

Current Status

Improve our staff cohort by strengthening our attraction, development and retention activities

Review SoE activity:

• All staff members will have their SoE aligned with the ITS Operational Plan • SoEs will be tied to the annual budget cycle, with an initial review in March

and a follow up in September

ITS Exec / ITS supervisors

ITS – All Portfolios, Q1 2013: • All PDs to be reviewed, to

establish a consistent set of templates. New PDs to be

(2)

• Effectively and efficiently manage underperforming staff, through staff and supervisor development and performance expectations

• IT staff members will have a career development and professional

development plan aligned with the Skills framework for the information age (Sfia)

discussed with each staff member as a part of their SoE in March 2013 • SFIA planning day to be

held 4/2/13, to examine all technical PDs

AD, Projects 14/01/13:

• Established required Project Manager structure

• Identified relevant SFIA skill categories for ANU Project Management structure • Mapped SFIA skills to ANU

classification structures • Mapped SFIA skills and

Project Manager Structure to AIPM accreditation levels • Preparing to develop revised

PDs, SoEs and professional development plans in line with the above

AD, Infrastructure 18/2/13: • Awaiting next SFIA session

to agree standardised methodology

• Socialising the concept of the review with staff

Review recruitment processes to assess whether the current recruitment processes ITS Exec

(3)

support the attraction and appointment of outstanding staff

Improve on-boarding process for new staff, by participating in and supporting HRD’s on-boarding project

ITS Exec Q1 2013: further development of onboarding procedure, to build on the new induction procedures established in Q4 2012

Ensure all staff are respected, talent is nurtured and supported by a safe and engaging

environment

Address issues identified via 2011 ANU Staff Survey: • Improve leadership

• Increase access and awareness of career opportunities

ITS Exec / ITS OMG / ITS supervisors

Set OHS and staff consultation structures in place CIO /

ITS supervisors

National and international outreach

Objective

Action

Lead /

Contributor

Current Status

Develop an active set of national and international alliances to build and enrich the educational and research mission of the ANU

Active collaboration and partnering through membership of the Council of Australian Universities Directors of Information Technology (CAUDIT); RDSI; NeCTAR; AARNet; EduCause; NCI / ANUSF; and NCRIS

CIO / ITS Exec

Participation as appropriate

Develop strong and enduring relationships with business organisations

Enhance relationships with strategic vendor partners ITS / ITS Exec

AD, Infrastructure 18/2/13: • Meetings with Dell,

Oracle, CommVault, Optus, VMware and Microsoft held this month.

(4)

Embedded Access and Equity

Objective

Action

Lead /

Contributor

Current Status

Promote cross cultural and equity awareness and competency at ANU

Require all staff to complete the online Pulse cultural awareness training module within the first six months of their employment

ITS supervisors AD, Infrastructure 18/2/13: • Email reminder sent to

all staff, requested report from HR on progress.

Develop the ITS 2012-2015 Reconciliation Action Plan CIO / ITS Exec

AD, SD&E Q1 2013: It is intended that there will be one trainee recruited in 2013 for a two year duration.

Effective Organisation

Objective

Action

Lead /

Contributor

Current Status

Provision of clear governance, policies and procedures that underpin our activities

Connect/respond to changing client needs, by seeking feedback from key stakeholders:

• OVC

• College General Managers/Deans/IT Managers • Service Division Directors

• ANUSA/PARSA CIO / AD Service Delivery and Engagement / ITS Exec

CIO meets regularly with OVC, Deans.

AD, SD&E meets regularly with College GMs, College IT Managers and ANUSA/PARSA. Client Services Manager meets 1/4ly with OVC EAs re OVC VIP IT Support.

Update and promote the process and procedure documentation that defines and AD Service

(5)

underpins ITCM Delivery & Engagement / CPM, ITS Exec, OMG, CAB Change scope of ITCM practices, from ITS to IT service providers across ANU AD Service Delivery & Engagement / CPM, ITS Exec, OMG

Not yet commenced

Make Business Protection Periods visible to ITCM AD Service

Delivery & Engagement / CPM, OMG

Not started. Requires input from ANU and client areas on patterns of business activity and significant events, and a plan for incorporating this within ITCM systems and practices. Maintain relevance and alignment of Information Services policies with

University-wide policies and procedures

CIO

Conduct ITS audit activities CIO /

ITS Exec

Implement Business Continuity Planning for ANU ICT CIO /

ITS Exec

Project to be reviewed.

Provision of clear governance, policies and procedures that underpin our activities (cont’d)

Address issues identified via 2011 ANU Staff Survey: • Cross-unit co-operation

• Streamline processes

EO CIO / ITS Exec

EO, CIO 12/11/12: New email lists released

http://itservices.anu.edu.au/emai l/email-lists/

Improve communication between ITS and stakeholders by implementing a communications strategy, and building strategic relationships with Deans, College General Managers, key stakeholders and ITS’ vendor partners

AD Service Delivery and Engagement / ITS Exec

AD, SD&E Q1 2013: • Progress against the

Communication Plan to be identified

• Implementation strategies to be identified

(6)

• ITCM communications procedures and channels to be aligned with engagement matrix

Develop a Service Catalogue, to include service level expectations for core services, with the top level catalogue to be published on IS website

CIO / ITS Exec / ITS OMG

2013: further work required to current catalogue, to capture service level expectations for core services at a minimum; end to end business process mapping would be desirable Maintain ANU’s compliance with TEQSA to ensure continued registration as a HEP CIO /

ITS Exec Implement Application Support Model for all Tier 1 and Tier 2 Enterprise systems AD Enterprise

Systems / ITS Exec / ITS OMG

Q1 2013: UICT endorsed ES Application support model to be applied to all existing ESs, any missing systems to be identified. Conduct IT governance audit to improve structures and accountability CIO /

ITS Directors Implement a sub-culture of project management practices to manage risk, improve

benefit realisation and provide improved assurance for the significant investment in IT

CIO / AD Project Office

AD, Projects 14/01/13: • Increased project manager

pool to 5

• Developed Project Initiation, Reporting, Planning and Communication suite of documents

• Implemented presentation modules on Project Management within ANU General and Research management training programs

(7)

• Continued support for the expanding ANU PM Community of Practice

High Quality Infrastructure

Objective

Action

Lead /

Contributor

Current Status

Develop information

infrastructure and services to support ANU’s objectives

Support of innovation within the Teaching and Learning Commons: • Install high definition international video collaboration in Baume

• Install mobile computing solutions for language teaching in the Language labs

• Bring your own device initiative: implement a solution to allow small group collaboration for students to push and pull information using their own mobile devices with IC equipment, such as interactive whiteboards

CIO / AD Service Delivery and Engagement / ITS Exec / ITS OMG

Improved planning and prioritisation of IT project portfolio CIO / AD Project Office

AD, Projects 14/01/2013: • Documented and

communicated funding gateways (5 step) project approval process

• Decommissioned UISC and replaced it with UICT • Further enhanced EPM

project management and reporting capability - Project traffic light status

dashboard - Risk Register

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- Issues Register

- Automated status report - Project schedule template Streamline loading of data between the Student Information system and the

University LMS using WPG Student information Oracle.

AD Enterprise Systems / UL / DRSS Document a high level enterprise architecture map including clear identification of

key system relationships.

CIO /

AD Strategy and Planning

Q4 2012: lodged with UICT

Develop information road map for sustainable future, including documentation of business processes.

CIO / ITS Exec

Develop information infrastructure and services to support ANU’s objectives (cont’d)

Review/implement strategic asset management planning to include life cycle and provisioning procedures for:

CIO / DoI Exec / DoI OMG • ANU Email • Voicemail • Data storage • Wireless coverage

• Telephony services (fixed and mobile, that provides a data bucket model, free inter-company mobile to mobile calls [24/7], data roaming

management, unmetered content for www.anu.edu.au/all, and a suite of innovative solutions around convergence [data/voice/video]

• Mobile devices • Network infrastructure

AD

Infrastructure

AD, Infrastructure 18/2/13: • Email migration continues at

a pace with most of the library’s now across. • Meeting with Cisco to

discuss networking happening this week.

• IC Desktops

• Software licencing, including the Managed Operating Environment package • Lecture room software/devices

• Preferred desktop provider for MS Windows • Preferred provider for Apple devices

AD Service Delivery and Engagement / College IT Managers • Asset tracking management systems

(9)

Improve quality of information in change records (RFCs), to improve quality of impact and risk assessments and change decisions, by redesigning the form and/or training end-users and/or adding specialist capability to the process.

AD

Infrastructure / CPM

Provide a research and study environment that meets world’s best sustainability practice

Provide formal advice to staff on most suitable energy efficient desktop practices within network constraints

CIO / ITS Exec / ANU Green Q1 2013: Green ICT PMG participation.

9

(10)

Specific initiatives for 2013

These activities are the major projects for the year, as determined by the ANU Executive acting on advice from the CIO. In the future, all major IT projects at the

ANU will be approved by the ICT Governance Committee, once it has been established (expected to be in October). These decisions are expected to feed into the

formal budget process to ensure they are appropriately funded and scheduled. This will also ensure that projects have a formal business proposal and are clearly

linked to ANU’s strategic direction. (Support for the creation of formal business proposals is available from the DoI Project Office )

Planned:

Objective

Description

Lead

Contributor

Time

Frame

Outcomes

Status

High Quality Infrastructure

Implement single ANU Email Platform for staff, students and Alumni

CIO AD Infrastructure 2012-13 De-duplicated email systems to provide staff and students common calendaring and email

AD, Infrastructure 18/2/13: • Library’s now mostly across • Issues register being reviewed • Continual planning of Colleges

continues

• Review of BAU processes commenced

Implement UniDoc system (Electronic Document and Records Management System [EDRMS])

AD Enterprise Systems

AD Project Office / Key stakeholders

2013 Significantly reduce staff workload and reduce risk associated with paper-based systems

Expand the wireless access points and reliability of ANU Secure.

Decommission ANU Access

AD Infrastructure 2012-13 Improve the reliability, access, and ubiquity of ANU Secure Wireless access.

AD, Infrastructure 18/2/13: • Formal project not yet initiated

Phase 1 of the split of ESP-HR and Student 21: deliver approved plan for split

HRD / DRSS 2013 Manage risk of vendor directional change to assure student and HR functions Implement a university-wide

capability for Optical Character recognition for accounts

F&BS 2012-13 System transitioned to an enterprise system, with online processing of invoices

(11)

payable (Kofax) in effect

High Quality Infrastructure (cont’d)

Develop and implement a single ANU Identity Profile – critical for providing secure authentication and a single ANU Network.

AD Infrastructure 2012-13 De-duplicate password

access across multiple systems. Will ensure secure authentication. Will also minimize risk exposure and loss of IP.

AD, Infrastructure 18/2/13: • Oracle architecture team now

engaged

• OCS doco to only be on technology refresh

• BA’s commenced business info gathering

Create centralised storage and related business processes for digital media

AD Infrastructure CELO, Marketing 2013 De-duplicate storage, management and reporting of digital media used for marketing purposes

AD, Infrastructure 18/2/13: • Not yet commenced

Scope web transformation for Student gateway

Marketing 2012-13 Increase accessibility and use of Student oriented portions of website Scope networked locking

system

AD Infrastructure F&S 2012-13 Increase use of smart access control for University Accommodation buildings

AD, Infrastructure 18/2/13: • F&S chased to discover

progress Enhance IC printing features:

• PrintQ: remote printing capability • Recharge: cashless printing, linked to ANU ID cards AD Service Delivery and Engagement

F&S S2 2012 Improved accessibility and efficiency of IC printing operations Effective Organisation Consolidation of IT helpdesk/service desks, including OVC support

AD Service Delivery and Engagement / ITS Exec /

ITS OMG

2012-13 Key deliverable required by VC: 75% of incidents/calls resolved at first point of contact

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World Class Staff / Inspired Students

Develop and implement an Innovation showcase

AD Service Delivery and Engagement

2012-13 Increase awareness and use of technological innovations in the teaching and learning environs

World Class Staff

Finalise ITS and Admin Accommodation project

CIO F&S 2012-13 Increase co-location of staff

to achieve synergies and business process

efficiencies; and removal of staff from unfit buildings

Completed:

Objective

Description

Lead

Contributor

Time

Frame

Outcomes

or www.anu.edu.au/all

DoI Project Office