t:
+
44(0)1322 552000
e:
sales
@
thekentongroup.com
www.thekentongroup.com
UNLOCK THE POWER OF
THE ACCESS NETWORK
What we do
The Kenton Group, formerly known as Kenton Research Limited was formed in 1977 to develop a range of products to meet the demands of the rapidly expanding Telecommunications market. Since that time The Kenton Group has built an industry wide reputation for designing and building high quality and reliable products for the telecom industry. In addition to Kenton’s product based offering the company’s service and support portfolio continues to grow.
Today The Kenton Group delivers network access, demarcation and
connection products and solutions for Carriers, Operators, Service Providers, Utilities and Transport, Enterprise and Government throughout the UK and worldwide. Delivering innovative solutions for your unique requirements, either through our expansive portfolio of best in breed technology and products, or our creative in-house development team, that is able to deliver fast and flexible solutions to meet your exacting requirements. The Kenton Group can offer design, delivery and 24 x 7 support of all your network access needs.
Aims & Objectives
The Kenton Group is committed to becoming the leading provider of network access solutions in our home market of the UK and worldwide.
Our relationship with our customers is key to this objective. We create open and trusted communications with each and every individual within the customer organisation, leading to an enriched experience unmatched by other supply partners. Our focus on complete access solutions, maximising value for our customers, has already led to us securing multi-country supply and support contracts with leading global telecommunications companies. With development plans to expand our own designed and manufactured products targeted towards the emerging markets of Africa and Asia, the Group’s objectives to build a high-growth, sustainable business with marketing, support and partners throughout the globe, is already well underway.
The Future’s Bright
Recent years have seen The Kenton Group achieve significant growth, that success has enabled the company to invest in improving its operations and support services systems and processes, and to drive new product development. These investments have delivered a high customer satisfaction rating, which has resulted in clients making us their first choice for any new access service requirements.
Delivering network access solutions,
connecting any service over any network.
Specialist technology partner,
guiding clients from concept to service delivery.
Delivery of cloud based applications
and hosted services.
Training
We offer bespoke training sessions as required to all of our customers as part of our substantial services package. The training is designed solely around the customer’s needs and the solutions they have invested in. Held in a formal or an informal environment, either at our premises or on-site, our engineers are fully equipped to pass on not just knowledge but the best and most beneficial tips and usage advice to the end user, to ensure they get the best out of their equipment.
These training sessions prove to be hugely valuable, and show our commitment to providing the best delivered end-to-end solution to our customers, in terms of value, functionality and the end result.
Support
With a number of successful partnerships and continuous growth in the UK, The Kenton Group’s customer base has expanded to include global telecom’s providers, who require a high service level and support through the EMEA, APAC and the Americas.
We have expanded our operations to encompass additional countries, and are constantly reviewing other geographical locations as the world becomes globally connected. The Kenton Group are able to provide global support in over 60 countries, 24 hours per day, 365 days a year.
Services
From our head office based just 20 minutes from London’s Canary Wharf our Network Operations Centre delivers 24 x 7 customer entitlement, validation and help desk services. This is backed by a high-level technical support centre, which is used for fault diagnosis and field engineering support activities for onsite and network monitoring support services.
One size does not fit all and our service portfolio is tailored to each individual customer’s needs. We aim to offer complimentary services to our customers to help them deliver the service level agreements they are contracted to provide. Our goal is to ensure the customer is fully supported from the point of sale, through the whole product life cycle, to the end of product life and beyond.
The Kenton Group support portfolio continues to grow and now offers Telephone Support, On-Site Field Support and Maintenance, Extended Warranty Services for hardware and software, real time Network Management and Monitoring, Network Design and Consultancy.
FAULT & FIX.
RMA.
NETWORK MONITORING.
WARRANTY.
INSTALLATION.
24/7 SUPPORT 365 DAYS
A YEAR.
9 TO 5 BUSINESS HOURS.
ON-SITE SUPPORT.
REMOTE MONITORING
AND MORE...
Kenton Network
Operations Centre
The Kenton Group onsite NOC (Network Operations Centre) operates 24 hours a day 7 days a week to manage and monitor our customers networks around the globe. Built to the highest standards and conforming to CAS-T 2.2.4 security our on-site technical support team offers a proactive approach to network management.
With a fully auditable case and ticketing system The Kenton Group NOC can supply our customers with the data they require to manage and grow their infrastructure safe in the knowledge that fully qualified Kenton technical staff are there to help. Real time reporting to monthly summaries are an essential part of any NOC and The Kenton Group can tailor the reporting required to suit our customers’ demands.
Providing our customers
with a full service wrap
allows us to ensure the
best service delivery.
The Kenton Group is committed to providing our customers with the best service possible. To demonstrate our commitment we have achieved the following ISO accreditations: Quality Management System 9001 2008, Information Security Management System 27001 2013, Environmental Management System 14001 2004, Layer 2 Ethernet over Copper CESG CAS-T 2.2.4. We have also achieved Link-up and UVDB status for Network Rail and Utilities as well as Safe Contractor and CHAS, for the specific Health and Safety requirements in our industry.
Kenton were one of the first Companies to achieve CAS-T 2.2.4 accreditation for Layer 2 Network
availability, after the auditing authority was taken over by CESG.
QA/BSI
Having been audited to the new 27001 2013 standard The Kenton Group are working towards updating our 9001 and 14001 Management systems in preparation for the introduction of the new standards in 2015/16.
Kenton CPE
Provisioning Portal
In addition to Kenton’s support and services The Kenton Group has developed a bespoke Provisioning Portal, designed specifically to provide a simple and more cost-effective solution for the configuration of the end user CPE. It covers the entire process from placing an order through to provisioning and delivery of your end users order.
The portals key objective is to provide an
accurate order processing system, with a
fully auditable system to allow the operator
to track every stage of an order from entry to
customer delivery.
Designed for you…
With individual customer requirements being different, Kenton’s Provisioning Portal can be tailor-made to deliver what your business needs in this highly competitive market. Designed with the purpose of meeting your SLA’s and delivering an auditable solution for your customers.
More information available on request.
Providing a simpler, efficient,
cost-effective process.
In order to continue to grow as
an organisation and to provide
the excellent service expected
by our customers, we need a
solid foundation in our approach.
Our quality processes ensure
this is in place, by being
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PRODUCTS
QA 0038
t:
+
44(0)1322 552000
e:
sales
@
thekentongroup.com
Innovation House
Unit 19 Bourne Industrial Park Crayford Kent DA1 4BZ
