Hosting CampusNexus in the Cloud
Pablo Civalero
Vice President Cloud & Managed Services
Alex Arthur
Senior Director, IT Operations – Weston Education Group
Kirk Barnett
Confidential Information
The information presented in this session is proprietary and confidential to Campus Management Corp. Please do not share or discuss it with others outside of your
institution/organization. This presentation may contain plans and forward looking statements and the information as presented may be subject to change.
Any recording of this session is strictly prohibited.
Confidential Information
The information presented in this session is proprietary and confidential to Campus Management Corp. Please do not share or discuss it with others outside of your
institution/organization. This presentation may contain plans and forward looking statements and the information as presented may be subject to change.
Session Etiquette
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Thank you!
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Introductions
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Benefits of Moving to the Cloud
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Higher Education and the Cloud
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On Premises or Cloud – Which is Right for my Institution?
—Data Points for Decision Making
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Open Discussion
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Alex Arthur
—Senior Director, IT Operations – Weston Education Group
• On Premises (Westcoast University)
• Amazon AWS
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Kirk Barnett
—SIS Manager, Cleveland Chiropractic College
• CampusNet – Enterprise Cloud
Benefits of Moving to the Cloud
Source: “Business Value of Managed Services”, IDC, June 2013
*Across all industries
Business productivity $6,256 User productivity $203,111 IT Staff productivity $20, 155 Infrastructure management $146, 801 Average Annual Benefit Per 100 Users* $376,323
Source: “Business Value of Managed Services”, IDC, June 2013
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Cloud – Business or IT Decision?
—Unlike traditional IT decisions, cloud is increasingly considered a business decision, not a technology selection
—46% of cloud users agree that non-IT senior management is more involved in the cloud decision than in other IT decisions
Who Makes the Decision?
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Barriers preventing IT to support Student Success Initiatives
—24x7 Support
—Hiring and Retaining Staff
—Ongoing Knowledge/Training
—Capacity Planning
—Resource Constraints
—Competing Priorities
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Should commodity services be outsourced?
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Security of Data
—“IT security jumped to the #1 concern in 2016 of the Top 10 Issues Facing Higher Education”
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Where does your institution compare with industry standards?
—ITIL – Process Management
—ISO27001 – Information Security Management
—ISO20000 – IT Service Management
—SSAE16 – Financial Controls
—PCI Compliance – Credit Card Data
—Vulnerability/Penetration Testing
Security
Business Continuity & Disaster Recovery
• Business Continuity — High Availability
• Double the resources needed
— Backups and transaction logs
— Offsite tape storage
— Time it takes to restore backups
• Insite or Offsite
• Disaster Recovery — Data Replication
— Compute Power to stand up application servers
— RTO/RPO
— Testing
• Supported Internally?
• Included with cloud providers?
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I can do it “Cheaper!”
—Have you identified all of the costs attributed to running the data center to operate CampusNexus?
Costs – Cloud vs. On Premises
• Determine Products and Users
• Sign License and/or SaaS Cloud
Agreement
• Determine Products and Users
• License Software
• Buy Server Hardware
• Buy Networking
• Buy Storage
• Purchase Terminal Services CALs
• Purchase Citrix
• Purchase Microsoft SQL Server
• Install Software
• Create / Test Backup Procedures
• Establish / Test Disaster Recovery
Plan
• Optimize databases
• Update firmware
• Update OS patches
• Update SQL Software
• Add additional hardware for new
users
• Establish maintenance windows / IT
on call schedule
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Average Life of Hardware Before / Refresh
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Third Party Software Upgrades (Citrix, VMware, etc..)
—Costs, training, consulting
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CampusVue Technology Upgrades
—SQL 2014, Windows 2012, etc..
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Patch Management
—Hardware
—Software
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SLAs and OLA – are they important?
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The objective of the operating-level agreement (OLA) is to present a
clear, concise and measurable description of the IT/service provider's
internal support relationships
—Unless OLAs are in place, the business has minimal leverage over the service provider
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SLAs measure the service provider’s performance and quality in a
number of ways. Some metrics that SLAs may specify include:
—Availability and uptime - the percentage of the time services will be available
—The schedule for notification in advance of changes that may affect users
—Help desk response time for various classes of problems
SLAs and OLAs
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