Modernising HR and Payroll Services
Transforming the Organisation - The People Strategy
The Council’s People Strategy was developed and launched in 2007 with a simple vision for the Council to become an Employer of Choice.
The priorities have been established and are aligned to the organisations key strategic plans
Strategic themes
Developing and enhancing our leadership capacity Managing high performance
Engaging with our employees and ensuring they feel valued Recruiting and retaining a talented workforce
Supporting flexible and mobile working
Developing a reward and recognition strategy that supports our aims Ensuring equality of opportunity and treatment
Developing workforce Skills & Capacity Managing our people efficiently
Our Vision For Change
The transformation of the Council’s HR service provision and
people management culture to deliver “the best people: the best
services” which enables the Council to achieve its strategic
objectives.
Transformation
Reactive operational support Proactive strategic support
Duplicated expertise Centralised shared expertise
Variable service delivery Consistent high quality services
Diverse processes Common processes/procedures
Inefficient use of HR skills Maximised use of professional staff
(Transactions) (Strategic/Advisory)
People management = HR People management culture for
People Strategy aligned to Council priorities and include
service objectives
Strategic leadership / unified management
Single, HR service
HR to provide strategic advice and support
HR professionals focus on providing managers with added
value solutions
Increased capacity/better use of resources (VFM)/increased
flexibility/reduce duplication
Consistent service delivery and common processes
Line managers to become ‘People Management’ experts
Supports the shift to ‘People Management’ culture
The new service
Corporate HR Structure
Head of Strategic HR Learning & Development Manager HR Manager Corporate Services Business Partner Corp Res, CEX’s & Community Services Business Partner HT & WM Business Partner C & YPS Business Partner Adult Social CareLearning structure & approach to be reviewed HR Team Manager Resourcing & Strategic Development G14 HR Team Manager (departments) G14 HR Team Manager C & YPS including
Schools G14 SHRA C & YPS G12x4 HR Advisor G11x4 SHRA CEX Resources Community Services G12x1 SHRA HT & WM G12x1 SHRA Adult Social Care
G12x1
Health, Safety & Welfbeing Services Manager SHRA Organisational Change Recruitment & Equalities G12x1 HR Advisor G11x5 X HR Business Support Team Leader G10 Senior HR Business Support Administrator G8x1 PA / Administrator to HRMT G7x1 HR Business Support Assistant G5x1.5 Assistant HR Advisors G8-10x4 SHRA Employment Policy,
Pay & Reward G12x1
HR Advisor Pay & Reward
G11x1 HR Advisor Employment Policy G11 x3 HR Advisor Equalities G11x1 HR Advisor Organisational Change G11x1
Interim HR Admin Team providing services to Schools Interim Arrangement
Payroll Teams paying Schools Based & Agency staff
via Trent
Interim Arrangement Blended HR & Payroll Teams
providing services to Employees (not based in schools)
& Pensioners via Oracle ESC Manager Service Delivery Manager Service Delivery Manager Helpdesk Employee Services CI Manager Employee Services Employee Services (Schools) Employee Services Employee Services Payroll Control Sys Admin MI & CI Team Recruitment
ESC Structure
The new service
New structure
New structure
New roles
New roles New processesNew processes
New technology
New technology New ways of workingNew ways of working
New service
Business Partners Corporate HR Services Employee Service Centre Line Managers Operational activity Professional Advice, Guidance & Support. Policy/Research Strategic working with DMT’s & senior managers Management of People
New Way of Working
Line Manager
Self
Service
ESC
HR Advice
New Employment Query
Existing EmploymentCase
Application of Policy
Oracle Self Service
Via HR Helpdesk (Phase 1 – Feb 09) (Phase 2 – Sept 09) • New employment policies • CIS • Knowledge base
• Employee self service
• Personal details / bank details • Manager self service
• Travel claims / absence & leave recording
Overview of Tier Delivery Model
Tier 0 Knowledge Base designed to encourage Employee/Manager to problem solve themselves before contacting the Service CentreSingle access point for all electronic, self service employee and manager requests for HR services Enables access to FAQs as well as completion of basic transactions TIER 1 Tier 2 Provide transactional and administrative services Provide 2nd level support for query resolution via a virtual duty team or officers There are several types
of Tier 2 employees: •Transaction management •Subject Matter Experts (SMEs) Tier 1
Provide first line HR support to employees & managers
Assist in the resolution of management & employee queries related to all HR policies, procedures and programmes Provide HR IT Support Assist with simple
administrative transactions
TIER 0
Self Service
TIER 2
ESC 2ndLine Advice
TIER 3 Corporate HR
Tier 3
Corporate HR which would have Tier 3 level expertise in a specific specialism such as policy and case workers HR Business
Partner’s provide expertise on strategic issues & local initiatives
% Queries resolved at each tier
This is the Employee Interaction Model – the ‘Click-call-face model’ which demonstrates the percentage of calls resolved at each level which is our aspiration.
Shared Services in HR, Watson Wyatt, 1999
Queries Tier 1 10% Technology Filter 100% 60% 25% 5% ESC Centre Filter Tier 0 Tier 2 Call Click
The competitiveness of the HR organisation depends on the effectiveness of the two filters
Face
Tier 3
Shared Services in HR, Watson Wyatt, 1999
Next steps
HR Business Partner to deliver a more in depth presentation
to all managers within Departments
Clear role definitions for line managers, head-teachers, HR
and ESC
Revised employment policies to enable the transformation
Revamp of HR information – CIS – knowledge base
Development programme for managers (commencing Dec 08)
New management development programme for managers (commencing April 09)
New way of working implemented (from Feb 09)
HR helpdesk (one number for managers)
HR professional support role to enable managers to lead and manage their people
Employee Service Centre established (high quality transactional services)
