OMNIRIDE Express and Metro Express Service

March 25, 2021

TO: Chair Franklin and PRTC Commissioners

FROM: Perrin Palistrant

Director of Operations and Operations Planning

THROUGH: Robert A. Schneider, PhD

Executive Director

SUBJECT: February 2021 System Performance and Ridership Report

OMNIRIDE Express and Metro Express Service

• _{February average daily ridership increased eleven (11) percent from January, but was down 80} percent compared to February 2020

• Overall ridership increases were tempered by weather events at the beginning and middle of

the month that impacted service delivery

• _{Ridership trends appear to be continuing in an upward trajectory through the end of the month}

and into March OMNIRIDE Local Bus Service

• February average daily ridership increased three (3) percent from January, but down 54 percent compared to February 2020

• Ridership impacted by weather at the beginning and middle of the month

• _{Trends appear to be heading in a positive direction towards the end of the month and staff will} continue to monitor the spring months when ridership traditionally is stronger

Vanpool Alliance Program

• Enrollment in February decreased by four (4) vans due to inactivity compared to January

• Ridership in February decreased four (4) percent compared to January, and down 75 percent

Chair Franklin and PRTC Commissioners March 25, 2021

Page 2

OmniMatch Program

Staff participated in: (all meetings were virtual)

Chamber Meetings/Events

• 02/02/2021 - Prince William County Chamber of Commerce Education & Workforce Committee

Meeting- OmniRide Employer Outreach Program is the annual meeting sponsor

• _{02/02/2021 – Prince William County Chamber of Commerce Hispanic Council Meeting}

• _{02/16/2021 – Prince William County Chamber of Commerce - Economic Development Committee}

Meeting - OmniRide Employer Outreach Program is the annual meeting sponsor

• 02/17/2021 – Prince William County Chamber of Commerce Home Services Expo

• 02/25/2021 - Prince William County Chamber of Commerce Business Awards – OmniRide

nominated for the Excellence in Business Award (Winner: Novant Health Systems)

• 02/26/2021 – Prince William County Chamber Economic Development Series Virtual Event - Data

Centers - OmniRide Employer Outreach Program is the annual event series sponsor

• _{02/26/2021 - Encore OmniRide Hispanic Council Meeting}

Regional Coordination

• 02/18/2021 – Technical Advisory Committee Meeting - Springfield/Quantico Enhanced Public

Transit Feasibility Study

• 02/23/2021 – Northern Virginia Transportation Demand Management Coordination Meeting –

VDOT Employer Outreach Grantees Customer Service Statistics

• The call center received 4,738 calls in February 2021 and 4,103 in January 2021

• Responded to seven (7) general information emails in February 2021 and 15 in January 2021

• OMNIRIDE local trip denials in February 2021 were .45 percent and .51 percent in January 2021

Passenger Complaints

Complaint rate for OmniRide in November:

• OMNIRIDE Express and Metro Express complaint rate for February 2021 decreased 48 percent

compared to January 2021

• OMNIRIDE Local service complaint rate for February 2021 decreased seven (7) percent

compared to January 2021

Note: No express buses operated on February 15th due to Presidents’ Day; no service was operated on February 18th due to a weather event, and no express service was operated on February 19th_{, local}

OMNIRIDE EXPRESS SERVICE

FY21 Change from

Month FY20 FY21 FY20 FY21 % Change Budget Goal Goal

July 163,138 26,566 7,627 1,194 -84.3% 7,693 (6,499) August 140,151 30,228 7,256 1,464 -79.8% 7,485 (6,021) September 148,295 34,795 7,808 1,670 -78.6% 7,972 (6,302) October 176,101 38,900 7,886 1,824 -76.9% 7,989 (6,165) November 136,522 28,579 7,501 1,761 -76.5% 7,835 (6,074) December 128,940 28,019 7,315 1,518 -79.2% 7,542 (6,024) January 156,174 20,901 7,719 1,412 -81.7% 7,536 (6,124) February 150,778 26,310 7,938 1,573 -80.2% 7,652 (6,079) March April May June Year to Date 1,200,099 234,298 7,631 1,552 -79.7% 7,713 (6,161)

At year's end figures are revised, if needed, to account for any lingering data latency.

7/19-Avg. Daily Ridership excludes 7/3, 4, 5 (Independence Day Holiday)

8/19-Avg. Daily Ridership excludes 8/1, 2, 5 (Work Stoppage), 30 (Friday before Labor Day) 9/19-Avg. Daily Ridership excludes 9/20 (car free day), 9/23 (ESP due to demonstrations in DC) 10/19-Avg. Daily Ridership excludes (14) (Columbus Day)

11/19-Avg. Daily Ridership excludes (11) (Veterans Day), 27-29 (Thanksgiving)

12/19-Avg. Daily Ridership excludes (16) (PWC schools closed due to snow/ice),23-31 (Winter break) 1/20-Avg. Daily Ridership excludes 2-3(Winter break),7 (OPM early release), 20 (MLK Day)

2/20-Avg. Daily Ridership excludes 17 (President's Day)

7/20-Avg. Daily Ridership exclides 7/3 (Independence Day Holiday-Observed), 7/4 (Independence Day-No Service) 8/20-Avg. Daily Ridership exclides 8/28 (ESP operated due to march in Washington DC)

9/20-Avg. Daily Ridership excludes 9/10-9/11 (Work Stoppage) 10/20-Avg. Daily Ridership excludes 10/12 (Columbus Day)

11/20-Avg. Daily Riderhsip excluides 3-6 (Election Day Demonstrations in DC), 11 (Veterans Day), 27-28 (Thanksgiving Holiday) 12/20 Avg. Daily Ridership excludes 14 (operator shortage), 16-17 (snow/ice), 23-25 and 28-31 (Christmas/New Years)

1/21 Avg. Daily Ridership excludes 5-7(ESP due to demonstrations), 14-15 (weather), 18 (MLK Holiday), 19-21 (Inauguration Road Closures-ESP) 2/21 Avg. Daily Ridership excludes 1, 2 (weather related closures), 15 (President's Day), 18-19 (no service due to weather)

Monthly Ridership Average Daily Ridership

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000

OMNIRIDE EXPRESS AVERAGE DAILY RIDERSHIP COMPARED TO BUDGET GOAL

FY21 Change from

Month FY20 FY21 FY20 FY21 % Change Budget Goal Goal

July 47,848 23,814 2,182 1,042 -52.2% 2,216 (1,174) August 45,499 23,156 2,238 1,100 -50.8% 2,279 (1,179) September 44,528 25,531 2,285 1,181 -48.3% 2,441 (1,260) October 50,270 27,140 2,205 1,250 -43.3% 2,365 (1,115) November 39,798 22,121 2,074 1,134 -45.3% 2,280 (1,146) December 38,853 22,146 1,957 1,076 -45.0% 2,133 (1,057) January 43,893 18,982 2,073 956 -53.9% 1,984 (1,028) February 41,722 17,212 2,115 980 -53.7% 2,059 (1,079) March April May June Year to Date 352,411 180,102 2,141 1,090 -49.1% 2,220 (1,130)

At year's end figures are revised, if needed, to account for any lingering data latency.

7/19- Avg. Daily Ridership excludes 7/4 (Independence Day), 7/5 Day after Independence Day 8/19- Avg. Daily Ridership excludes 8/1, 2, 5 (work stoppage)

9/19- Avg. Daily Ridership excludes 9/20 (car free day) 10/19- Avg. Daily Ridership excludes (14) Columbus Day

11/19- Avg. Daily Ridership excludes (11) Veterans Day, 27-29 Thanksgiving

12/19- Avg. Daily Ridership excludes (16) PWC schools closed due to snow/ice; 23-31 (Winter break) 1/20- Avg. Daily Ridership excludes 2-3 (winter break), 20 (MLK Day)

2/20 Avg. Daily Ridership excludes 17 (President's Day)

7/20-Avg. Daily Ridership excludes 7/3 (Independence Day Holiday Observed), 7/4 (Independence Day-No Sevice) 9/20--Avg. Daily Ridership excludes 9/10-9/11 (Work Stoppage)

10/20-Avg. Daily Ridership excludes 10/12 (Columbus Day)

11/20-Avg. Daily Ridership Excludes 11 (Veterans Day), 27-28 (Thanksgiving Holiday)

12/20-Avg. Daily Ridership Excludes 14 (operator shortage), 16-17 (snow/ice), 23-25 (Christmas Holiday) 1/21-Avg. Daily Ridership Excludes 14-15 (weather), 18 (MLK Holiday), 19-20 (Inauguration Day activities)

2/21-Avg. Daily Ridership Excludes 1-2 (weather related closures), 15 (President's Day), 18-19 (no service/limited service due to weather)

OMNIRIDE LOCAL SERVICE

WEEKDAY

Monthly Ridership Average Daily Ridership

266 297 344 317 286 224 230 282 189 77 76 99 175 191 183 199 169 223 236 203 _{0 0 0 0} 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500

OMNIRIDE LOCAL AVERAGE WEEKDAY RIDERSHIP COMPARED TO BUDGET GOALS

Average Saturday

FY21 Change from

Month FY20 FY21 FY20 FY21 % Change Budget Goal Goal

July 3,864 1,706 966 569 -41.1% 1,025 (456) August 5,032 2,856 1,006 571 -43.2% 1,055 (484) September 4,219 2,308 1,055 577 -45.3% 1,078 (501) October 4,063 3,570 1,016 714 -29.7% 1,045 (331) November 4,224 2,751 845 688 -18.6% 1,041 (353) December 3,673 1,836 918 459 -50.0% 996 (537) January 3,228 2,001 875 400 -54.3% 944 (544) February 4,213 1,341 843 335 -60.3% 958 (623) March April May June Year to Date 32,516 18,369 941 539 -42.7% 1,018 (479)

At year's end figures are revised, if needed, to account for any lingering data latency.

7/18- Excludes significant rain/storms and traffic (21) 11/18- Excludes Thanksgiving weekend (24) 12/18- Excludes Cold/Snow (15)

1/19- Excludes snow/weather (11) 1/20- Excludes snow/weather (18)

SATURDAY

OMNIRIDE LOCAL SERVICE

Monthly Ridership Average Saturday Ridership

200 400 600 800 1,000 1,200 1,400 1,600

OMNIRIDE LOCAL AVERAGE SATURDAY RIDERSHIP COMPARED TO BUDGET GOAL

FY 2 0 FY 2 1 FY 2 0 FY 2 1 FY 2 0 FY 2 1 FY 2 0 FY 2 1 New New Other Other M ont hly M ont hly A pplic a tions A pplic a tions A pplic a tions A pplic a tions V a npoo ls V a npoo ls P a s s e nger P a s s e nger Rec e iv e d Rec e iv e d Rec e iv e d Rec e iv e d E nroll e d E nroll e d Trips Trips J uly 52 3 10 2 674 648 1 3 9 ,6 5 0 3 4 ,2 4 6 A ugust 41 4 6 0 674 640 1 3 2 ,2 2 4 3 2 ,4 9 2 S e pt e mbe r 56 5 13 0 674 566 1 3 1 ,9 9 9 3 8 ,1 7 7 Oc to be r 52 6 2 0 674 565 1 4 3 ,9 6 2 3 7 ,6 0 7 No v e mbe r 41 3 3 0 674 539 1 2 1 ,0 9 8 3 5 ,2 3 3 Dec e mbe r 25 3 6 0 674 429 1 1 8 ,5 7 9 3 4 ,4 0 7 J a nuar y 27 6 5 0 674 415 1 3 7 ,0 1 5 3 1 ,6 4 4 Fe brua ry 34 7 1 0 674 411 1 2 2 ,0 0 7 3 0 ,3 6 2 M a rc h A pril M a y J une A v e ra ge 41 5 6 0 674 527 1 3 0 ,8 1 7 3 4 ,2 7 1 1) " New P RT C A pp lic ati on s Rec ei v ed " i nc lud e a ll ne w c us tom ers i nq ui ri ng ab ou t rid es ha re o pti on s i n P ri nc e W ill iam , M an as s as , a nd Ma na s s as P ark . 2) " O the r A pp lic ati on s Rec ei v ed " i nc lud e reap pl ic an ts , d el eti on s an d c om m ute rs c on tac ted as a fol low -up i nte res ted i n rem ai ni ng i n t he program . 3) " V an po ol s E nrol led " i nc lud es al l v an po ol s ap prov ed as of l as t d ay of th e m on th.

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R id er sh ip C o mpl ain ts P er 10 k T rip s R id er sh ip C o mpl ain ts P er 10 k T rip s Ju ly 163, 138 156 9. 56 Ju ly 26, 566 28 10. 54 Augus t 140, 151 90 6. 42 Augus t 30, 228 39 12. 90 S ep te mbe r 148, 295 108 7. 28 S ep te mbe r 34, 795 38 10. 92 Oct o b er 176, 101 131 7. 44 Oct o b er 38, 900 23 5. 91 No v embe r 136, 522 124 9. 08 No v embe r 28, 579 28 9. 80 Dec embe r 128, 940 187 14. 50 Dec embe r 28, 019 61 21. 77 Ja n u ar y 156, 174 180 11. 53 Ja n u ar y 20, 901 40 19. 14 F eb ru ar y 150, 778 84 5. 57 F eb ru ar y 26, 310 26 9. 88 Ma rc h Ma rc h Apr il Apr il Ma y Ma y Ju n e Ju n e Yea r-to -d a te to ta ls 1, 200, 099 1, 060 8. 83 Yea r-to -d a te to ta ls 234, 298 283 12. 08 F Y 2 0 2 0 Y ea r-to -d a te O mn iRide E x p re ss C o mp la ints F Y 2 0 2 1 Y ea r-to -d a te O mn iRide E x p re ss C o mp la ints C o mp la in t ra te s fo r O mn iR id e Ex p re ss se rv ic e fo r th e cu rr en t mo n th a n d f o r th e y ea r-to -d at e in c o n tr ast t o f isca l y ea r 2 0 1 9 o v er al l ra te , w h ic h i s t h e b en ch mark f o r ev al u at in g c o n tr ac to r p er fo rman ce f o r fi sca l y ea r 2 0 2 0 in t h e b u s se rv ic es c o n tr ac t. 10 .54 12 .2 4 10 .92 5.9 1 9.8 0 21 .77 19 .1 4 9.8 8 0.0 0 0.0 0 0.0 0 0.0 0 10 .54 11 .44 11 .2 5 9.6 6 9.6 8 11 .4 9 12 .26 11 .99 11 .99 11 .99 11 .99 11 .99 0 .0 0 5 .0 0 1 0 .0 0 1 5 .0 0 2 0 .0 0 2 5 .0 0 July Aug ust Sep temb er Octo ber No vem ber Dece mb er Jan uar y Feb ruary Marc h Apri l May Jun e Rate per 10, 000 tr ips

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R id er sh ip C o m p la in ts P er 1 0 k T ri p s R id er sh ip C o m p la in ts P er 1 0 k T ri p s Ju ly 51,712 13 2.51 Ju ly 25,520 20 7.84 A u g u st 50,531 24 4.75 A u g u st 26,012 18 6.92 S ep te m b er 48,747 17 3.49 S ep te m b er 27,839 26 9.34 O ct o b er 54,333 18 3.31 O ct o b er 30,710 27 8.79 N o v em b er 44,022 16 3.63 N o v em b er 24,872 28 11.26 D ec em b er 42,526 16 3.76 D ec em b er 23,982 45 18.76 Ja n u ar y 47,121 20 4.24 Ja n u ar y 20,983 17 8.10 F eb ru ar y 45,935 28 6.10 F eb ru ar y 18,553 14 7.55 Ma rc h Ma rc h A p ri l A p ri l Ma y Ma y Ju n e Ju n e Y ea r-to -d a te to ta ls 384,927 152 3.95 Y ea r-to -d a te to ta ls 198,471 195 9.83 F Y 2 0 2 0 Y ea r-to -d a te O m n iR id e L o ca l C o m p la in ts F Y 2 0 2 1 Y ea r-to -d a te O m n iR id eL o ca l C o m p la in ts C o m pl aint r ate s f o r Om niR ide L o ca l s er v ice f o r the curr ent m o nth and f o r the y ear-to -date in co ntr as t to f is ca l y ear 2019 o v er al l r ate , which is the be nchm ark f o r e v al uating co ntr ac to r pe rf o rm anc e f o r f is ca l y ear 2020 i n the ne w bus s er v ice s co ntr ac t. 7.8 4 6.9 2 9.3 4 8.7 9 11 .2 6 18 .7 6 8.1 0 7.5 5 0.0 0 0.0 0 0.0 0 0.0 0 7.8 4 7.3 7 8.0 6 8.2 7 8.8 2 10 .3 2 10 .0 6 9.8 3 9.8 3 9.8 3 9.8 3 9.8 3 0 .0 0 2 .0 0 4 .0 0 6 .0 0 8 .0 0 1 0 .0 0 1 2 .0 0 1 4 .0 0 1 6 .0 0 1 8 .0 0 2 0 .0 0 July Au gu st Sep tem ber Oct ob er Nov em ber Dece mb er Jan uar y Feb ruary Marc h Apri l May Jun e Rate per 10, 000 tr ips

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Monthly Missed Trips

FY 20 FY 21 0 20 40 60 80 100 120 140 T rips

Monthly Missed Strategics & Trips Served by Supervisor

0 5 10 15 20 A cc ide nts

Monthly Total Accidents

FY 20 FY 21 0 1 2 3 4 5 6 7 8 9 10 A c c ide nt s

Monthly Preventable Accidents

0.00 0.50 1.00 1.50 2.00 2.50 A cc id en ts

Monthly Preventable Accidents per 100,000 Miles

FY 20 FY 21 0 5,000 10,000 15,000 20,000 25,000 M ile s Be tw ee n S er v ice Int e rr up tions

Monthly Miles Between Service Interruptions