Corporate Presentation

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Corporate

Presentation

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• Agenda

About Clover Infotech

Mission and Values

Technology Service Mapping

Service Offerings

• Application Services

 Enterprise Business Solution

 Application Development and Maintenance

• Infrastructure Management Service

 Storage and End User Service

 Network Management

Clover’s Engagement Model

Clover Academy

Alliances

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• About Clover Infotech

 Founded in 1994, part of the Clover Group of companies operating in areas such as Realty and

Infrastructure, Renewable Energy, and Transaction Systems

 An ISO 27001 certified company

 Mission to provide technology services to enterprise customers  Successful partnership with Oracle, Microsoft and SAP

 Provides end-to-end support, development and deployment services in Oracle, Microsoft and IT Infrastructure

 Experience in managing enterprise customers for close to two decades in various verticals such as BFSI,

Telecom, Manufacturing, Retail, Logistics & Shipping

 Offices in Mumbai, Pune, Chennai, Bengaluru, Gurgaon (Delhi NCR) & Singapore  More than 150 clients, 600 consultants, 100 Application support engineers

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• Mission and Values

Mission

To be the leading provider of reliable and consistent technology services that enables our clients to

achieve a competitive edge.

Values



Integrity



Teamwork



Innovation



Commitment



Excellence

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• Service Offerings

Infrastructure

Management Services

Application Services

Application Infra Management Database Management Services Application Development EAI/BPM Application Maintenance & Support Migration and upgrades Consulting Resourcing Implementation Support

Enterprise

Business

Solutions

Application

Development &

Maintenance

Custom App. Development Middleware Services

Storage and End User

Services

Network

Management

Operating System Services NOC Services High Availability Virtualization and Consolidation Platform

Migration _ManagementDatacenter DR ERP/CRM

(Oracle EBS, SAP)

Big Data Business Intelligence/Data

Ware housing

Antivirus and Patch Management

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• Application Services – Enterprise Business Solution

ERP/CRM

(Oracle EBS, SAP)

Big Data

Business Intelligence/Data

Ware housing

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• ERP (Oracle EBS)

Oracle EBS Implementation Upgrades / reimplementation / migration Reporting needs / Business Intelligence Post implementation support

BPR Consulting for ERP

Enhance business value

Share industry best practices Enhance IT response to business needs

Expertise to improve value

Improve ROI

Technical

Functional

Oracle EBS Core Competency

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What We Do?

• ERP (Oracle EBS)

Data Guard for DR/BCP RAC

Database Upgrade Application / DB Upgrade iAS Upgrade / Single Sign on On/Portal OS Platform Migration Node Splitting / Merging Data Life cycle Management

Consulting

Training and Documentation

Apps Performance Tuning Forms Reports Discoverer Work Flow Java/JSP/ Self Service

Interfaces / Integrations Data migration / conversion Customizations

Standards and Compliance Consulting

Training and Documentation

T

e

chnic

al

se

rvice

s

DB

A Ser

vice

Performance Management Health Check

Backup and Discovery Cloning

Maintenance – adadmin/adpatch

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• ERP (SAP)

Infrastructure Consulting Services - Hardware sizing

- Platform migration - Database migration

- Performance/ storage optimization - HA & DR implementation

SAP Basis Admin Services

Post Implementation Support – Technical and Functional

Kernel Upgrades

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• Business Intelligence/Data Warehousing

 Full cycle implementations for Data Warehousing and Business Intelligence applications

 Expertise in Consulting, Blue Printing, Design, Implementation, Support and Enhancement, Migration services  Expertise in SAP BusinessObjects, Oracle BI and OWB, Xcelsius, Microsoft BI etc.

 Considerable experience in a multi-vendor environment

 Clover CoE (Centre of Excellence) in the BI and DW R&D, Consulting and Implementation

 Consulting, architecture design and implementation of an OWB Data Warehouse and Oracle Business Intelligence solution on the Oracle BI platform.

 Implementation of an SAP Business Objects solution consisting of Web Intelligence reports and Xcelsius Dashboards.

 Complete support, maintenance and administration of SAP BusinessObjects solution consisting of 2000 Web Intelligence reports supporting 1800 users across India.

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• Big Data

What We Do?

 Big data Consultancy  Splunk Analytics

 Hadoop implementation  Oracle Big Data Integration  Open Source Analytics  Training and Support

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• Application Services – Application Development & Maintenance

Application Development

and Maintenance

Application

Development

EAI/BPM

Application

Maintenance & Support

Migration and

upgrades

Custom App.

Development

Middleware

Services

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• ADMS Offerings

• Turnkey Project implementation • Product implementation • Onsite / Offsite Support • Remote Support Desk

Technology & Business

Consulting

• Planning & Implementing IT Roadmap • Business Process Consulting

• Application Architecture Design • Enterprise Security Management

Application Development

&Maintenance

• Project Management Service Delivery • Domain Expertise

• Adopt International Best Practices

Dedicated ODC Setup

• Functional / UAT • Architecture Evaluation • Cross Platform Testing • Performance Testing

Quality & Testing Services

• BPM - Consult, Align Product and Implement • BI – Consult, Align Product and Implement

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• Application Maintenance & Support

• After warranty, product goes into Annual Maintenance contract • Can be Onshore (at clients premises) or Offshore (at Clover office) • Flexible

• Timings can be 24X7 or lower duration • Shifts can be 1 to 3 per day

• SLA’s can be worked out jointly

Maintenance & Support Features

• Issues are classified into Levels 1 to 4 based on business criticality • Client decides the criticality

• Response and resolution times are pre-decided as part of SLA’s

Support Model

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• Capabilities Across Technologies

LAYER Microsoft Java Oracle Others

Front end ASP.NET 2.0 to 4.0 (C# , VB.NET), VB, ASP

JAVA EE, (Core Java, JSP/Servlets, JSF, JMS)

D2K (Forms and reports development

and migration) Portals – EIM/ ECM/

CMS/ DMS

MS Sharepoint 2007/2010

WebLogic Portal

WebCenter Moodle

Reports SSRS Oracle Reports JasperReports, SAP

Crystal Reports Middle Tier IIS, MS Biztalk, SunOne, Websphere Oracle 10gAS

Databases MS SQL (T-SQL) Oracle (pl/sql), MySQL (SQL)

Sybase-ASE (T-SQL), Teradata (SQL), SAS, PostgreSQL (pgSQL) Business Intelligence SSIS BIRT OBI EE Plus SAP BO, IBM Cognos,

SAS,

Internet Authoring MS Visual Studio Eclipse

Adobe Photoshop, Dreamweaver, Visual Age, HTML, CSS, javascript, jquery, Usability Principles OS Windows Servers /

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ON - SITE _{Staff Augmentation - Augment team for onsite development or L1-L4 support on} products , applications or Testing.

Product Implementation – Generally critical applications requiring close monitoring for which we provide onsite support.

Custom Built Applications – Project Management, Development and support of applications onsite.

OFF – SHORE _{Custom Built Applications - Project Management, Development and support of} applications to meet technology demands

Staff Augmentation - A strong techno functional team experienced in the client business domain and capable of addressing customer application development and support. An ODC center enables efficient development, maintenance and support of applications cost effectively

• ADMS Modes of Engagement

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• Enterprise Application Infrastructure

EAI (Enterprise Application Infra) Consulting EAI Performance Management Applications Implementation Consulting Disaster Recovery Consulting & Implementation  Predictability of IT budgets  Ease of adoption of new business process  Easier adaption to changing business conditions  Enable IT to focus on core business  Access to the

enhanced skills base  Increased level of

support without additional staff

 Reduce cost & risk by optimizing your EAI  Enabling rapid business growth

Review

Performance

& Scalability

on regular

basis

Align the Roadmap with IT strategy and Implementatio n

Work with

internal IT

team to

create

deployment

architecture

Recommend

Roadmap to

optimize EAI

Study current

Enterprise

Application

Infra (EAI)

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• Middleware

Consulting, Implementation & Migration

Performance Tuning & Support

 System Study & Site Documentation

 Design & Implementation of Backup and Recovery strategies  Middleware Security Analysis, Implementation

 Design of Middleware Performance Strategy  Installation & Configuration of Middleware product

 Application deployment & Oracle Forms-Reports Migration  Migration form Development to Production

 Performance Tuning of Middleware product  Upgradation of Middleware product

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• Infrastructure Management Services

Application Infra

Management

Database

Management

Services

Operating

System

Services

High Availability

Virtualization and

Consolidation

Platform Migration

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• Database Management Services

What We Do?

Expertise

 Design & Architecture  Database Health Checkup  Patch implementation  Security Policy

 Performance tuning  Backup & Recovery

IMPLEMENT

INTEGRATE

MANAGE

Mission Critical Systems

Performance Enhancement

Backup Policies

Security Enhancement

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Clustering Virtualization Implementation Strategy Architecture Planning Testing and Prototyping Technology Consulting

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• Infrastructure Management Services

Antivirus and Patch Management NOC Services Disaster Recovery Datacenter Management

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• NOC Support

• 24x7 network surveillance • Performance monitoring • Trouble ticket management • Event management

• Incident Management • Problem Management

• Guaranteed service levels (service assurance) • Quality assurance

• Vendor Management • Change Management • Hardening & Compliance

• Service Improvement plan for resource & performance Optimization

• Network Security • Asset Management

• Resources as per industry standards

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• Antivirus and Patch Management

What we provide

• Complete management, administration, troubleshooting and monitoring of Antivirus, patch and firmware management maintaining its integrity, health, capacity and availability on all servers, devices and end points computers where ever applicable

• Antivirus to be 95% up-to-date at any given point in time

• Patch management to be 95% up-to-date with the latest version at any given point in time • Proactive notification in case of new virus detected or possible virus attack

• Maintaining the configurations of all desktops reporting to their respective primary and GUP servers • Follow the Release Management Process and deploy OS patches and Security Patches

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• Disaster Recovery

A robust DR plan must:

• Protect against potential threats

• Minimize disruption and operational losses

• Manage the recovery operation in an organized and effective manner • Restore and build back confidence of investors, stakeholders and customers • Manage brand image and reputation

What we provide

• Strategic Consulting

• Monitoring and Management • Deployment and Implementation

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• Allied Infrastructure Management Capabilities

What We Do?

Expertise

 Security Hardening  Disaster Recovery  Testing & Prototyping  Architecture Planning  Technology Consulting  Knowledge Transfer

IMPLEMENT

INTEGRATE

MANAGE

Mission Critical Systems

Version Migrations

Security Implementations

Installation & Configuration

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• Clover’s Engagement Model

Clover Advantage

TM

Dedicated Onsite Consultant for Enterprise Infrastructure

Clover Direct

TM

_{/ E-direct}

Hybrid model wherein we provide our services remotely and our consultants

visit the customer site as defined in the SLA

Clover Connect

TM

Remote Consultant for SME Infrastructure through secure connectivity

Clover On-demand

On - demand consultants available to provide Database Management Services

as and when required by client

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• Clover Academy (Creating skilled IT professionals)



Top notch training centre for up gradation & learning in Mumbai



Best of the breed trainers for various technologies



Well equipped and complete IT infrastructure for the trainees



Dedicated HR team for soft skills training



Successfully conducting 12 batches round the year with an overall turnover of around 150

trainees



Various technologies covered under Clover Academy:

» Oracle database administration » Oracle EBS database administration » Oracle EBS technical

» Oracle EBS functional » Oracle PL/SQL developer » Java developer

» Microsoft SQL server database administration » Microsoft SharePoint developer