JD Edwards EnterpriseOne Order Fulfillment

JD Edwards EnterpriseOne

Update Customer Information

Shipping Agent Operations Sales Representative Receive Customer Profile Information from Enterprise System Enterprise "Sales" Enterprise "Marketing" Sales Update Needed? Update Related Addresses Related Addresses Provide Ship to Information to Enterprise Enterprise "Sales" Enterprise "Order Fulfillment" Update Preference Hierarchy Base Price Update Customer Price Groups

Update Item Price Groups Update Inventory Pricing Rules Update Customer Pricing Groups Update Inventory Pricing Groups Base Price Revision Update Customer Pricing Rules Update Batch Update Sales Price/Cost Update Batch Base Price Revisions

Update Item Price Groups Generation

Update Customer Price Groups

Generation

Update Base Price Currency Generation Update Customer Billing Instructions Billing Instructions

JD Edwards EnterpriseOne

Process Customer Holds

Inventory Agent Credit Manager Sales Representative Update Customer

Information Hold Type?

Communicate to Customer Service Communicate to Credit Management Credit Hold

Margin or Partial Hold

Release Sales Order Hold and Update Status

Deliver Goods Release Sales

Order from Credit Hold and Update

JD Edwards EnterpriseOne

Process Sales Order Acknowledgements

Sales Representative Inventory Agent Customer Update Customer Information Determine Method of Communication ?

Outbound EDI

Interface Tables

Outbound Flat File

Extract/Convert Order Acknowledgement Correct Acknowledgement Errors, If Any Create Outbound Order Acknowledgement

EDI Flat File and Send Update Order Acknowledgement as Sent Purge/Archive Order Acknowledgement Transactions EDI 855 Outbound Order Deliver Goods Extract/Convert Order Change Acknowledgement Correct Change Acknowledgement Errors, If Any Create Outbound Order Change Acknowledgement

JD Edwards EnterpriseOne

Process Sales Order Backorders

Inventory Agent Sales Representative Release Backorders in Proof Mode Review Backorder Release Proof Report Acceptable? Release Backorders in Final Mode

Sales Order

Release Backorders Online Proof or Final? Final

JD Edwards EnterpriseOne

Prepare Shipment or Load

Billing Specialist Inventory Agent Shipping Agent Perform Shipment Revisions Shipment or Load Preparation? Review Shipment Shipments Used Build Load Load Creation Used Select Routing Options Select Shipments for Load Select Vehicle Optimize Stop Sequence

Create Header for Load

Load Tender

Required? Yes Tender Load

JD Edwards EnterpriseOne

Analyze Sales Orders

Inventory Agent Sales Representative Deliver Goods Print Acknowledgement

Print Pick Slip

Reprint Pick Slip

Print Control Pick Slip Print Shipping Documents Print Delivery Notes - Proof Print Delivery Notes - Final Print Invoice Proofs Print Invoices Print Which Document from Print Set? Reports to Print?

Print Sales Journal

Print Held Orders

Print Backorders to Fill - Proof

Print Backorders to Fill - Final

Print Open Orders by Item

Print Open Orders by Customer

Which Analytical Report to

Print?

Print Sales Ledger

Print Sales Analysis Summary Pricing Reports to Print? Print Rebate History Print Orders Affected by Price Change Review Online Invoice Review Credit Check Review Standard Check Price and

Availability

Review Advanced Check Price and

Availability Review Supply Demand Review Summery Availability Review Customer Service Inquiry

Review Item Cross Reference Review Sales Ledger History Review Delivery Notes Inquiry Review Serial Number Review Commission Inquiries? Which OVR Analysis Report to Print?

One View Open Sales Report

One View Historical Sales

Report

One View Sales to Date Report

One View Sales Price Report

JD Edwards EnterpriseOne

L2 Invoice Customer

Customer Contract Administrator Accounts Receivable Specialist Sales Representative Billing Specialist Inventory Agent Manage Sales Order

Process Claims for Promotions Deliver Goods Manage Sales Contract Process Customer Invoices Process Customer Payments Manage Accounts Receivable Balances Create RMA Adjustments Authorize Return

JD Edwards EnterpriseOne

Create RMA Adjustments

Sales Representative Billing Specialist Authorize Return Sales Order Update for Returned Material Returned Material Received on Time? Go To: End-of-Day Processing Process Customer Invoices Yes, Customer Returned Faulty

Goods on Time

JD Edwards EnterpriseOne

Process Customer Invoices

Contract Administrator Sales Representative Inventory Agent Billing Specialist Customer Accounts Receivable Specialist Manage Sales Contract Manage Sales Order Deliver Goods

Process Claims for Promotions Create RMA Adjustments Create Invoice from Sales Order, or by Direct Entry into Accounts Receivable? Orders to be Invoiced Create Invoice from

Sales Order Receive Sales Order Notifications from Enterprise System Invoice Generation Mode? End of Day Processing Generate Invoice at End of Day Invoice Delivery Method? Regular Invoice EDI

No, Correct Errors

Yes, Create EDI 810 Invoice Extract Successful? Extract Outbound Invoice, Review and Correct if Needed Correct EDI Invoice Error Condition Outbound EDI Interface Tables Create Invoice Outbound EDI Flat

File and Send

Outbound Flat File Update EDI Invoice as Sent Purge/Archive EDI Invoice Transactions Print Invoice Proof? Non-EDI Print Invoice in Proof Mode Yes Invoice Details Correct? Yes No Correct Invoice Errors No Type of Invoice Print? Print Consolidation Invoice Print Cycle Invoice

Print Inter-Branch Invoice

Print Credit Memo Print Regular Invoice Invoice Reprint Required? Reprint Required Yes

No, Invoice Printed Satisfactorily Invoice Transmission Complete Which Sales Update Method?

Sales Update for Transfer Sales

Orders

Sales Update for Advanced Return

Sales Order

Process Ship and Debit Sales Updates Process Intercompany Sales Orders Sales Update - Invoices Already Printed

Sales Update with Invoice Print Process Interbranch Sales Authorize Prepayment Transactions Accounts Payable Detail Sales Prepayment Transactions Generate Claim Record and Claim

Accrual Entries

Transmit Ship and Debit Claim using

EDI 844

Ship and Debit Claims

Manage Ship and Debit Claims Sales Update Completed Review Invoice Journal Review Customer Sales Journal Errors Exist? Correct Error Condition? Yes Review Invoice Documentation for Completeness Create Invoice from Direct Entry

into Accounts Receivable

Update Customer Information? Determine Entry Method to Use? No Add/Update Customer INformation Yes

Customer

Information

Create Standard Invoice Create Seed Invoice Create Recurring Invoice Speed Recurring Standard Enter Recurring Information Determine Method of Recurring Invoice Review? Review Recurring Invoices Online Create Recurring Invoice Report and

Review Report Online Revise Recurring Invoices Recycle Recurring Invoices Determine if Further Action is Required?

Receive and Pay Invoice Print Accounts Receivable Invoices Reprint an A/R Invoice Mail A/R Invoices Deliver Invoices Print Accounts Receivable Invoices Journal Review and Post Invoices Is Invoice Posted? Enterprise "Order Fulfillment" View Enterprise Invoices Locate Invoice to be Voided or Revised Locate Invoice Batch to Review and Post Invoice is Not Posted Invoice is Posted Post an Invoice Batch Void or Revise Invoice? Void Invoice Revise Invoice Revise Void Go To: Financial Control and Reporting

Accounts Receivable Detail

No

Accounts Receivable Transactions

Process Customer Payments

Manage Accounts Receivable

JD Edwards EnterpriseOne

L2 Process Customer Payments

Billing Specialist Customer Bank

Accounts

Receivable

Specialist

Invoice Customer

Receive and Pay Invoice

Transfer Direct Debit Funds

JD Edwards EnterpriseOne

Receive Payments

Customer Bank

Accounts

Receivable

Specialist

Provide Electronic Payment Process Drafts Receive Credit Card Information Process Credit Card Payments Receive Cash and Checks Receive and Pay

Invoice

Receive Electronic Payment

Process Cash and Checks Receive Draft Information Provide Electronic Payment EDI 820? Yes Revise Transaction header Find EDI Transactions Process Successful Yes No Revise Deposit Detail Find EDI Deposits

JD Edwards EnterpriseOne

Process Cash and Checks

Customer

Accounts

Receivable

Specialist

Send Payments Create New Receipt or Update Existing Receipt? Receive Cash and Checks Work with Receipts NSF Receipts Void/Delete Entire Receipt Revise Receipt Review Receipts Cash, Checks and

Electronic Payments Update Existing Receipt Determine Action to Take?

Go To: Customer Ledger; Customer Master; Netting

Determine Action to Take? Void/Delete Receipt Detail Revise Receipt Detail Apply Payments Go To: Customer Ledger; Netting Speed or Standard Receipts? Receipt Creation Method? Work with Receipts Create Speed Receipt Payment from Customer? Customer Known? Apply

Payment? Apply Payments

Create G/L Cash Receipts

Create Logged Cash Receipts

Enter Unapplied

Cash Receipts Apply Payments Identify Customer Begin Receipt Entry Payment from Customer? Apply payment? Enter Unapplied Cash Receipts Apply Payments Apply Payments Create Unapplied Receipts Revise Electronic Receipts Batch Status Review and Correct Electronic Receipts Table Find Incorrect Electronic Receipts Determine Action to Take? Process Successful? Apply Payments Create New Receipt Process Receipts Automatically No Yes Revise

Other _{Customer Ledger; Customer Receipts; Address Book;} General Ledger Post; Bank Accounts Process Receipts Manually Speed Receipt Standard Receipt Customer Ledger; Customer Master; Netting

System Operation Auto Cash Standard Receipts Add Mode Standard Receipts Update Mode

Run Auto Cash Algorithms Are There Remaining Algorithms to Run? Apply Using Algorithm A Apply Using Algorithm F Apply Using Algorithm E Apply Using Algorithm D Apply Using Algorithm B No Have all Processed Receipts Been Applied? Manage Accounts Receivable Balances No Apply Manually or Automatically? Manual Search Receipts Open Receipt Yes Automatic Choose Manual Method Select by Complex Criteria Select by Simple Criteria Select individual Invoices Select Invoices Method Load Invoice Method Remittance Entry Method

Apply Receipt Is invoice Short Paid? Enter Full Payment Amount Enter Discount No Enter Inline Chargeback Is there an Open Amount? Yes Yes No How to Disposition Open Amount? Enter Inline Deduction Enter Inline

Write-off

Leave Open Amount

Enter Stand Alone Write-off

Enter Stand Alone Chargeback

Enter Stand Alone Deduction

Enter G/L Receipt

Yes Post Auto Cash Receipts Post to G/L?

No

Revise Find Electronic Receipts Determine Action to Take? Review and Correct Electronic Receipts Table Yes Miscellaneous Receipt Review Error Report Select Invoices Method Load Invoice Method Remittance Entry Method No Yes Yes Choose Manual Method? Receipts Fully Applied? Select Individual Invoices Credit Card Speed Receipts Add Mode Apply Balance Forward Receipts

Apply Draft Is the Invoice Short Paid? Select by Simple Criteria Search Drafts Open Draft Standard Drafts Add Mode Standard Drafts Update Mode Enter Full Payment Amount Select by Complex Criteria Process Direct Debits Apply Direct Debits Yes

Enter Stand Alone Chargeback

Enter Discount Enter Inline

Write-off Is There an Open Amount? How to Disposition Open Amount?

Enter Stand Alone Deduction Enter Inline

Chargeback

Enter Stand Alone Write-off Enter Inline Deduction Leave Open Amount Standard Receipts Update Mode

JD Edwards EnterpriseOne

Apply Payments

Accounts

Receivable

Specialist

Customer Ledger; Customer Receipts; Address Book; General

Ledger Post; Bank Accounts Other

Customer Ledger

Automatic Drafts Manual Drafts

Manual Drafts Review

and Post

Review and Resolve

Print Bank Account Exceptions

Process Cash Receipts and Apply Payments

Print Statement with Draft Attachment

Create Customer Created Drafts

Print Invoice with Draft

Attachment Locate Drafts to be

Revised or Voided

Print Draft NSF Notification Create and Review

Bank Register for Drafts

Create Automatic Drafts

Review and Post or Review

and Resolve? Receive and Pay

Invoice

Collect Funds for Drafts

Review and Post Drafts

Enter Company Created Drafts

Remit Drafts to Bank

JD Edwards EnterpriseOne

Process Drafts

Process Receipts Manually Speed Receipts No Yes No Yes Balance Forward Unapplied Yes No No Report Process Receipts Automatically Yes Process Logged Receipts Review and Post Cash Receipts Financial Transaction Logged Receipt Data Cash Receipt Transactions Unapplied Receipt Data Yes No Online Print Cash Receipts Activity Register Receive and Pay

Invoice Entry method for unapplied receipt Enter Unapplied Standard Cash Receipts Update Receivable Invoices for Payment Invoice Number Known? Next Action? Customer known? Method of cash receipts to use? Method? Invoice Customer Payment from Customer? Does file Contain Errors? All receipts Been Processed? Process Drafts Speed or

Standard Receipts? Enter Invoice Match Cash Receipts Post Receipt Batches Process Customer Deductions Locate Receipt Batch to Review and Post Junction? Manage Accounts Receivable Balances Locate Receipt to be Voided/Revised

JD Edwards EnterpriseOne

Process Direct Debits

Billing Specialist Customer Treasury Accountant Bank Accounts Receivable Specialist Receive Payment and Forward Remittance to Accounting Receive Payment and Forward Deposit Information to Accounting Update Receivable Invoice Status for

Payment Create Non-Customer Cash Receipts Create Logged Cash Receipts General Ledger Detail Logged Receipt Detail Unapplied Receipts Detail Enter Unapplied Cash Receipts Enter Balance Forward Cash Receipts Accounts Receivable Detail Standard Locate Logged Receipt to be Applied Load Open Invoices Apply Logged Receipt Logged Receipts Detail Locate Unapplied Receipt to be Applied Process Unapplied Receipt Unapplied Receipts Detail Load Open Invoices

Void Cash Receipt Apply Unapplied Receipt Revise Cash Receipt General Ledger Detail Load Bank Tape

Automatic Drafts Manual Drafts

Manual Drafts Review

and Post

Review and Resolve Receive and Pay

Invoice Process Cash Receipts and Apply Payments Review and Post or Review and Resolve?

JD Edwards EnterpriseOne

Process Credit Card Payments

Bank Customer Accounts Receivable Specialist Accept and Return Company Draft Create Customer Draft and Provide to Company Create Customer Created Drafts

Print Invoice with Draft Attachment Print Statement with Draft Attachment Enter Company Created Drafts Create Automatic Drafts Create and Review Bank Register for Drafts

Print Bank Account Exceptions Remit Drafts to Bank Receive Payment and Provide Deposit Information

Collect Funds for Drafts Locate Drafts to be Revised or Voided Print Draft NSF Notification Void or Revise Draft

Review and Post Drafts

Review and Post Review and Resolve Process Cash Receipts and Apply Payments Review and Post or Review and Resolve Batch? Manage Accounts Receivable Balances

JD Edwards EnterpriseOne

Process Customer Deductions

JD Edwards EnterpriseOne

L2 Manage Accounts Receivable Balances

Customer Billing Specialist Accounts Receivable Specialist Inquire About Account Invoice Customer Process Customer Payments Manage

Collections Process Refunds

JD Edwards EnterpriseOne

Manage Collections

Credit Manager Customer Collection Manager Billing Specialist Accounts Receivable Specialist Receive Notification of Customer Accounts Requiring Credit Review Review and Revise Customer Credit Create TRW Reporting Tapes Create Credit Reporting Tapes Inquire About Account Respond to Collection Actions Receive Notification of Customer Accounts Requiring Collection Activities Review and Revise Customer Credit Initiate Collection Actions Invoice Customer Process Customer Payments

Post Invoices and Receipts

Run A/R Credit/ Cash Management Build Workflow Message to Collection Manager Workflow Message to Credit Manager Run Statistical History Update Enterprise “Sales” Receive Credit Information from Enterprise System Review Account Balance Information Review Statistical Information Review Parent/ Child Balances Review Account Activity Log

Print Activity Log

JD Edwards EnterpriseOne

Process Refunds

Customer Accounts Receivable Specialist Proof of Final

Mode? Proof Errors?

Yes Final No Inquire About Account Process Customer Payments Create Reimbursements in Proof Mode Create Reimbursements in Final Mode Locate Receipt Batch to Review and Post Locate Batch to Review and Post

Post Receipts by Batch

Locate Batch to Review and Post Correct Errors in

Accounts Receivables

JD Edwards EnterpriseOne

Analyze Accounts Recievable

Customer Billing Specialist Accounts Receivable Specialist Create/Review Reports? Create/Review Inquiries? Inquire About Account Invoice Customer Context Item

Print Activity Log Print Open Receivables Detail, Summarized Print Statistical Calculations by Company Print Open Receivables Detail with Remarks Print Statistical Calculations by Credit Manager Print Open Receivables Detail with Aging Print Receivables/ Payables Netting Report Print Open Receivables Detail, with Currency Build Receivables/ Payables Netting Report File Print Open Receivables Summary Analysis Print Cash Receipts Activity Register Print Collection Report Print Receivables/ Payables Netting/ Aging Report Print Statistical Trend Analysis Print Open Accounts Receivable Detail Print Invoice Trend

Analysis

Print Aging Trend

Analysis End Print Receipt Trend Analysis Print Prepayment Transaction Report Print Accounts Receivable Invoice Journal

Print Invoice Print with International Payment Instructions Print Cash Receipts Journal Print Invoice Group by Draft Print Cash Receipts Deposit Journal Print Work-file Creation for A/R

IN68 Print Statistical Calculations by Collection Manager Print Final Creation for A/R

JD Edwards EnterpriseOne

Process Accounts Receivable Period End

Billing Specialist Accounts Receivable Specialist Accounts Receivable Processing Completed? Calculate Unrealized Gains/Losses? Run in Proof or Final Mode? Do Errors Exist? Process Credit Reimbursemen t? Run in Proof or Final Mode? Do Errors Exist? Yes Yes Final Proof No Yes No Yes Proof Yes Run Receivable Integrity Reports? Yes No No Final Invoice Customer Process Customer Payments Run Unrealized Gain/Loss Report in Proof Mode Review Unrealized Gain/Loss Report Correct Errors in Accounts Receivable Run Unrealized Gain/Loss Report in Final Mode Generate Reimbursements in Proof Mode Correct errors in Accounts Receivable* Generate Reimbursements in Final Mode Locate Receipt Batch to Review and Post Post Receipts by Batch Locate Voucher Batch to Review and Post Post Vouchers by Batch

Run A/R Invoices to General Ledger

by Batch

JD Edwards EnterpriseOne

L2 Deliver Goods

Operations Sales Representative Customer Billing Specialist Inventory Agent Shipping Agent Manage Sales Order

Ship and Deliver with Advanced Transportation Analyze Transportation Invoice Customer Receive Product

Support Field Service

Fulfillment Manager

Pick Sales Order Pack Sales Order

Ship and Deliver without Advanced

Transportation Score and Attach

Server Level Rules Fulfill Order

JD Edwards EnterpriseOne

Pick Sales Order

Enterprise Sales Representative Inventory Agent Enterprise "Order Enterprise "Sales" Receive Sales Order Notifications from Enterprise System Manage Sales Order Determine Picking Requirements? Generate Pick Request with Warehouse Management With Warehouse Management

Warehouse Pick

Requests and

Suggestions

Pick Slip Requirements? Without Warehouse Management

Print Control Pick Slip Control Pick

Slip Selected

Moving to Staging Area

Pick Slip Selected

Print Method?

Print Pick Slip by Sales Order

Print Pick Slip by Item Fulfillment

Print Pick Slip by Truck

Print Loading Note

Backorders

Created? No Pack Sales Order Backorder Sales

Order Line Created

JD Edwards EnterpriseOne

Pack Sales Order

Inventory Agent

Shipping Agent Enterprise

Pick Sales Order Pack Confirm Required?

Ship and Deliver without Advanced

Transportation No

Ship and Deliver with Advanced Transportation Confirm Pack

Requirements From: Procurement and

Materials Management

JD Edwards EnterpriseOne

Ship and Deliver without Advanced Transportation

Customer Operations Sales Representative Billing Specialist Inventory Agent

Pack Sales Order Ship Confirm in Batch?

Confirm Shipment for Sales Order No Provide Shipment Notification to Enterprise System Confirm Shipment in Batch Yes Confirm Pack Requirements Add Additional Non-Inventory Items Add Freight Charges Add Required Serial Number Availability Checked During Ship Confirm? Yes, Ship Document to

Print? Print Bill of Lading

Print Delivery Notes Proof Print Export Invoice Document Hazardous Material

Review Proof Print Delivery Notes Final Ship Order No Support Receive Product

Sales Orders

Check Availability? No Yes, Ship Invoice Customer Yes, Bill Are Backorders Allowed? No

Yes, Create Backorder Yes, Bill

JD Edwards EnterpriseOne

Ship and Deliver with Advanced Transportation

Customer Sales Representative Billing Specialist Shipping Agent

Inventory Agent Pack Sales Order

UCC 128 Processing? No Identify UCC 128 Information Yes Detail Revisions Confirm Pack Requirements Determine Order/Shipment Status Batch Career

Reports? Yes Select Report?

Create Master Bill of Lading Create Carrier Manifest Load or Shipment Confirmation Process? Confirm Shipment within Advanced Transport Confirm by Shipment Identify Shipment Tracking Information Print Transport Management Shipping Document Ship Confirm Confirm Load Confirm by Load Load Tracking Information for Load Confirmation

Go To: Financial Control and Reporting; Capture Transactions

Intransit Inventory

Load Delivery Required Add Additional Non-Inventory Items Add Freight Charges Add Required Serial Number Confirm Pack Requirements Availability Checked During Ship Confirm? Check Availability? No Are Backorders Allowed? No Go To: Invoice Customer Yes, Bill Yes, Bill

Sales Orders

Yes, Create Backorder

No, Cancel Order

Yes, Ship Yes, Ship EDI? Extract/Convert Advanced Shipping Notice Correct ASN Errors, If Needed Create ASN Acknowledgement Flat Files

Yes Send ASN Files

Outbound EDI

Interface Table

Outbound Flat File

Update ASN as Sent

Purge/Archive ASN Files

Inbound EDI

Interface Table

Inbound Flat File

Extract/Convert Receiving Advice Edit/Update Receiving Advice Validation Successful? Send Request for Quote via

EDI No Revise Receiving Advice Purge/Archive Receiving Advice Yes End

Receive EDI ASN

Files Respond? No End

Yes

Go To: Receive Product

Confirm Delivery of a Load/POD No, Load Delivery

Required Milk Run Delivery? Disposition Required? No Create Unscheduled Deliveries Yes Go To: Sales; Capture Order Disposition Load Yes Intransit Inventory

JD Edwards EnterpriseOne

Analyze Transportation

Customer Operations Billing Specialist Shipping Agent Perform Freight Payable Journal Review Post Freight to G/L

Work With Freight Audit History

Work With Outbound In-Transit Inventory

Work With Seals

Document Batch Inquiry Document Register Inquiry Work With Outbound In-Transit Ledger Field Service Support Invoice Customer Perform Freight Journal Review Perform Shipment Status Ship and Deliver

with Advanced Transportation

Review Type?

JD Edwards EnterpriseOne

Create Return Material Authorization

Sales Representative

Billing Specialist

Customer Return Product

Are Materials Being Returned? Yes

Return Material

Authorization

Material Return Type? Return Items to Designated Location

Create Return for Credit RMA Return for

Credit

Go To:Procurement and Materials Management; Create Purchase Order

Run RMA – Sales Update Program

Create Advanced Exchange RMA Advanced

Exchange

Delivery Date for Return Calculated

Go To: Sales; Capture Order

Add RMA Sales Order Line – Ship

Loan Unit Repair, Loan,

Return Which Line?

Quote for Repair? Purchase Order Create RMA Quote Invitation Yes Approve RMA Quote Convert RMA Quote Create RMA PO for Repaired Item

No Receive RMA Return Material

Ship Load Unit to Customer Transfer RMA Inventory to Customer’s Location Sales Order

Add RMA Sales Order Line – Ship

Repaired Item Go To: Procurement Go To: Sales; Capture Order

Sales Orders

Purchase Orders

Create Repair and Return RMA Repair and

Return

Go To: Support; Create or Update Agreements

Service and

Warranty

Management Service

Order

Sales History

Create Credit Order from Sales

Invoice History Sales Invoice History