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Explaining performance appraisal by customers in the platform economy : the role of quality and cost

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Figure

Figure 1: The relationship of quality or cost on customer feedback provision as a U-shape
Figure 2: The effect of whether a customer is high or low promotion and prevention focused on the relationship of quality or cost and customer feedback provision
Table 1 below. However, I left out two items of service quality: ‘The host has multi-lingual skills’ and ‘The host has a neat appearance’
Table 2: Factor analysis of monetary and non-monetary costs.
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