Perfect Technical solutions. Help desk, field support and training

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Perfect Technical solutions

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Rising

to the

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the name

Mitsubishi

is

synonymous with excellence

Known the world over, Mitsubishi is a trusted global leader associated

with a variety of products and services. Founded in 1907, the company

known today as Mitsubishi Electric, quickly rose to the forefront of the

air conditioning industry - a position we still enjoy today.

Unsurpassed air conditioning from Mitsubishi Electric

Air conditioning is an ideal way of controlling the air quality inside any building, large or small. Not only does it cool in the summer months but air conditioning can also heat, replacing traditional heating systems. More and more, people today are experiencing the benefits of comfortable working, living and leisure environments made possible with air conditioning. As market leaders, we pride ourselves in providing high performance, competitive systems with low running costs.

Technical support wherever you need it

We recognise that our continued success relies heavily on having satisfied customers who experience high performance air conditioning that’s both efficient, effective and most importantly, reliable. By investing 4% of our total turnover into the research and development of new products and services, we aim to provide just that. To keep our products working at their optimum best, we have a technical department that’s second-to-none. Offering a range of support, from spare parts to commissioning, telephone help desk and system design, our team of experts are on hand day and night to help maintain our systems to the highest attainable level.Whatever the challenge, we’re here to meet it.

TECHNICAL SOLUTIONS

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As market leaders at the forefront of the air conditioning industry, Mitsubishi

Electric provide a wide range of products designed to suit all manner

of applications.

M Series

- Perfect for small to medium sized applications

Mr Slim

- Compact and versatile - one of the UK’s best selling air conditioning split-system

City Multi

- Efficient and flexible solutions for the more demanding large scale VRF applications

Lossnay

- Excellent air quality and unbeatable heat exchange efficiency

Controls

- Providing optimum control and efficient use of energy from simple hand held

controllers to centralised controllers with web server capabilities

The need for optimum

installation, commissioning

and maintenance

Having the training to provide a correctly installed,

commissioned and maintained system is the only

way to deliver optimum efficiency.

Now greater than ever, the need for better efficiency is extremely important to everyone. Our systems are designed to provide powerful and effective performance for the very least amount of energy use, keeping energy bills to a minimum and preserving energy resources of the future. At Mitsubishi Electric we keep a close eye on carbon emissions, achieving some of the best COP ratings in the industry, whilst also exploring and developing effective use of sustainable energy resources.

unrivalled

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TECHNICAL SOLUTIONS

powerful and effective

performance

for the

very

least amount

of energy use

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At Mitsubishi Electric we have invested in and developed our technical services

department to ensure that our customers can enjoy the highest level of support possible.

Our dedicated Technical Services include the following invaluable support

Technical Help Desk

Our Technical Help Desk provides a vital service to our customers, handling numerous calls from engineers nationwide.We have a team of highly skilled engineers that will quickly and professionally respond to any product installation, commissioning or fault-finding queries you may have. Using the latest technology Mitsubishi Electric has made it simplicity itself to obtain quick, effective technical support.

Quick and Easy Access to Fault Codes

Via your mobile phone

- Using our unique SMS Text Messaging service, we’re

able to send you an immediate, brief explanation of any fault code direct to your mobile phone, wherever you are.This is perfect for engineers who are on-site and need to know quickly how to restore our products to their full working order. To access this service, simply text the fault code request to 0791 700118

TO ACCESS CITY MULTI CODES

Text C followed by the 4 digit code

For example C6607 = ‘Communication error - No ACK return, the M-Net cannot communicate with the address given’

TO ACCESS R407c OR R410A M SERIES CODES

Text M followed by the 2 digit code For example MP4 = ‘Drain sensor error’

TO ACCESS R22, R407c OR R410A MR SLIM CODES

Text P followed by 22, 407 or 410 followed by the 2 or 4 digit code For example P4105201 = ‘63H connector open’

dedicated

technical services

Via the web

- For a fuller, in-depth explanation of any fault code and diagnostics,

simply log on to our website at www.mitsubishielectric.co.uk/aircon

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TECHNICAL SOLUTIONS

Warranty Claims

Department

The Warranty Claims Department aims to assist all customers when making a warranty claim. Our support engineers will ensure that every claim has the necessary support information needed to verify it and make sure that it’s dealt with quickly and efficiently.

Making certain

that our systems

operate at their

full potential

Spares Department

Our dedicated spares department exists solely to ensure the quick identification, availability and urgent despatch of all spare parts.

On-Line Spare Part Identification

Access our comprehensive database along with exploded view reference for all our spare parts by logging on to our website at www.mitsubishielectric.co.uk/aircon

Spare Parts 0870 3000 800 Fax 0870 3000 333

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On-Site Services

To ensure that contractors, consultants and end-users alike, get the most from our air conditioning,

Mitsubishi Electric provide a host of on-site services. Ranging from commissioning to fault-finding,

we aim to increase the life expectancy of our systems whilst helping to minimise maintenance

and running costs.

In summary, our qualified engineers will provide Commissioning Assistance, Trouble-Shooting

or even perform regular Diagnostic Health Checks to ensure optimum performance.

Commissioning

Firstly, the installed system is thoroughly inspected and appraised.The system is then checked against design drawings and to ensure maximum efficiency, we make sure that pipe runs don’t exceed the recommended lengths.We then confirm whether or not the system is operating within its design parameters and validate any warranties (all ‘grouped 'equipment will be considered to have been correctly addressed from the outset). All on-site equipment is then added to our database where a constant record will be kept of any activities between the site and Mitsubishi Electric. On completion, we will provide a Commissioning Log Book with an accurate operating record of the working system. At this stage we will make any relevant recommendations to correct any performance-related problems that may have been found during commissioning. In using the professional commissioning service Mitsubishi Electric have to offer, system operation, performance and energy efficiency will be maximised.

We now issue all Mitsubishi Electric Partners with our state-of-the-art, high tech mobile commissioning log books which improve and maintain standards, increase the reliability of information and help safeguard the environment.

Trouble-Shooting

The need for efficiency has never been greater. Companies everywhere are under increased pressure to improve performance whilst reducing costs. More and more legislation is being introduced and the constant drive to be energy efficient affects us all. As market leaders we take our responsibility seriously and that’s why we provide such an extensive technical service.

As well as offering Commissioning assistance, we are happy to provide an invaluable Trouble-Shooting service for our customers.This preventative maintenance service helps to provide maximum efficiency, whilst keeping operating and maintenance costs to an absolute minimum.

Our comprehensive service includes site inspections and assessments to whatever degree necessary and is always supported by a written report. Available on a daily rate basis, our highly trained technical engineers use the latest diagnostic equipment, and industry-specific tools.They work quickly and efficiently to identify and eliminate any problems within the system.

Technical support from Mitsubishi Electric doesn t simply end as soon as your system is deemed to be operating at the expected levels.The increased importance of a building s heating and cooling efficiency and the need to be cost conscious, is easily addressed with good, regular maintenance and system health checks.

Field Service

Innovation of

the Year

CLB Mobile with on-line logbook

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TECHNICAL SOLUTIONS

improving

efficiency

and

reducing

energy bills

Diagnostic Health Checks

Whilst we are not a maintenance company, we work closely with our customers to ensure optimum performance of all our systems. Our Diagnostic Health Check service provides a valuable means of closely monitoring the operation of any system and typically includes: n _{Complete bi-annual system check-ups}

n Checking refrigerant levels using diagnostic software n _{Support all findings with a full written report} n Check that maintenance procedures of any third

party have been processed

n _{An on-screen display of system performance} using on-line technology

5 Year Warranty Available

on City Multi

Mitsubishi Electric offer an exceptionally high value 5 year warranty for the City Multi range. It's important to note however, that we will only provide the warranty subject to the following conditions:

n Mitsubishi Electric, or one of our Business Solutions

Partners, must install and commission the system

n A Mitsubishi Electric Electronic Commissioning Log

Book must be completed and returned

n Periodic maintenance must be carried out in accordance

with the then applicable version of our ‘Standards brochure’. All maintenance reports must be available for inspection by Mitsubishi Electric at any given time.

n Any product installed and commissioned at a site

must remain at that site in order to continue to qualify for the 5 year warranty.

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Mitsubishi Electric offer a variety of Training Courses, ranging from

the simple to the more intricate, all of which are designed to

enable technical engineers to design, install or maintain our systems.

Catering for all levels of expertise, our wide range of courses

are all CPD accredited and are taught by experienced engineers

with a wealth of knowledge of our product range and the

air conditioning industry itself.

Mitsubishi Electric have four bespoke Training Facilities around the UK.

Based in convenient locations around the country at Hatfield, Birmingham,

Manchester and Scotland, our state-of-the-art facilities provide the perfect

setting in which to gain in-depth knowledge of our products.

Each of our Training Facilities boast the following:

n

Training Suite

comfortably seats up to 20 people, where the theory

presentations and explanations take place.

n

Demonstration Suite

with a selection of working products on display,

designed to enable hands-on training and experience.This is particularly helpful when discussing fault-finding and commissioning.

n

Test Area

where working inverters and small components can be

thoroughly tested.

n

Controls Suite

enabling in-depth training and operation of

all manner of system control as well as BEMS. (Hatfield only)

At the Mitsubishi Electric (MACE) Factory in Scotland, those delegates that are interested in seeing some of our Mr Slim and City Multi range being manufactured, can also enjoy a short, CPD accredited, factory tour.

state-of-the-art

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TECHNICAL SOLUTIONS

informative

training

designed to suit all

levels of expertise

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Training Courses

This course is for consulting engineers, specifiers, installation contracting engineers

and sales engineers, who require knowledge of the specification and application

of our City Multi VRF range of products.

This course will highlight system application, heat-Ioad calculation and operational parameters. There are demonstrations and exercises in calculating system designs and layouts and the presentation also includes calculations for heat rejection values, flow rates and pressure drop for the WR2 water cooled VRF.Also covered, are calculations and applications for the Lossnay heat recovery fresh air ventilation system. The seminar concludes with a short test on the topics covered.

training courses

Design and Application

Aspects covered

All delegates are presented with course notes, pen, calculator and all relevant up-to-date technical literature.

Additional information

1 Day Course

with lunch provided

Time

9.30am-4.30pm

Course Size

10

Cost

FREE

Venues

Hatfield Birmingham Manchester Scotland

All of our training courses are constantly reviewed and updated to ensure that the training we offer is

second-to-none. In this section you will find a comprehensive list of the various courses we provide.

Group bookings are welcomed. Please call to arrange a training day that’s specifically dedicated to the needs of your group.

For further information or to check availability, please call

01707 278797

or visit www.mitsubishielectric.co.uk/aircon

This course is designed for field based engineers who have a good basic

knowledge of the refrigerant cycle as applied to air conditioning systems.

Delegates must have installation and commissioning experience as the course presents Mitsubishi Electric techniques and procedures, which are applicable in the field.

This course will cover pipework and wiring specifications and installation procedures. In addition, there will be a detailed description of the heat recovery system operation, including refrigerant flow diagrams.Basic commissioning,including system addressing,remote controller set-up,refrigerant calculations and operation monitoring will also be covered. A chapter in the presentation is dedicated to basic system fault finding. The seminar concludes with a short test on the topics covered.

Part 1

Aspects covered

1 Day Course

with lunch provided

Time

9.30am-4.30pm

Course Size

10

Cost

£130

Venues

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This course is designed for field engineers who carry out install, service, maintenance

and commissioning tasks on Mitsubishi Electric split system air conditioning.

This course covers both the Mr Slim and M Series ranges of equipment.

Pipework and wiring specification, including a guide of good practices and procedures for the installation of systems. Detail will be given on the differences between R407c and R410A relating to the correct operating, commissioning and servicing of these systems.The course provides the delegates with a ‘hands on‘ demonstration, working on live systems, performing fault diagnosis and rectification. The seminar concludes with a short test on the topics covered.

Mr Slim

M Series

Aspects covered

All delegates are presented with course notes, pen, calculator, all relevant up-to-date technical literature plus a Mr Slim service tool on completion of the course.

1 Day Course

with lunch provided

Time

9.30am-4.30pm

Course Size

10

Cost

£130

Venues

This course is designed for field engineers who carry out service and maintenance

tasks on Mitsubishi Electric City Multi air conditioning systems. Candidates must

have successfully completed the City Multi Part 1 before attending this course.

Operational data recording, including a low refrigerant analysis, inverter and compressor testing, system addressing and demonstrating crossed pipework. Detailed remote controller set-up, thermistor and pressure sensor testing is also carried out. The seminar concludes with a detailed test on the topics covered.

Part 2

Aspects covered

All delegates are presented with course notes, pen, calculator, all relevant up-to-date technical literature plus an analogue test meter on completion of the course.

2 Day Course

with lunches provided

Time

9.30am-4.30pm

Course Size

6

Cost

£260

Venues

This course is designed for field engineers who carry out work on basic

air conditioning controls and interfaces.

Functionality demonstration, installation and set up of the following: Room Controllers, Programme Timers, Room Temperature Sensors and Hardwired Interfaces.

Part 1

Aspects covered

1 Day Course

with lunch provided

Time

9.30am-4.30pm

Course Size

6

Cost

£130

Venues

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This course is designed for field engineers who carry out work on basic air

conditioning controls and interfaces. Candidates must have successfully

completed Controls Part 1 before attending this course.

Functionality demonstration, installation and set up of the following: Group Controllers, System Controllers and Central Controllers including G50/GB50.

Part 2

Aspects covered

1 Day Course

with lunch provided

Time

9.30am-4.30pm

Course Size

6

Cost

£130

Venues

Hatfield only

Course Venue Information

Hatfield

Mitsubishi Electric Head Office

Travellers Lane, Hatfield

Hertfordshire AL10 8XB

Birmingham

Mitsubishi Electric Regional Office

Mylen House, 11 Wagon Lane, Sheldon

Birmingham B26 3DU

Manchester

Mitsubishi Electric Regional Office

Unit 12 Mercury Park

Mercury Way,Trafford Park

Manchester M41 7LY

Scotland

Mitsubishi Electric (MACE) Factory

Nettlehill Road, Houstoun Industrial Estate

Livingstone EH54 5EQ

For further information please call: Technical Services 0870 3000 666 Training Course Booking 01707 278797 General Enquiries 01707 282880

or visit our website at www.mitsubishielectric.co.uk/aircon

Mitsubishi Electric are keen to support our customers every step of the way

In the first instance, we endeavour to provide a comprehensive range of products designed to suit all manner of applications.The proven success of our range, underlines it’s effectiveness, efficiency, design flexibility and of course, reliability. Furthermore, we offer unrivalled Technical Support and Aftercare Services to ensure continued satisfaction all round.

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Providing

perfect

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Technical Services 0870 3000 666 Training Courses 01707 278797 General Enquiries 01707 282880

email: [email protected] web: www.mitsubishielectric.co.uk/aircon

UNITED KINGDOM Mitsubishi Electric Europe Air Conditioning Systems Division Travellers Lane, Hatfield, Hertfordshire,AL10 8XB, England.

General enquiries Tel: 01707 282880 Fax: 01707 278674

IRELAND Mitsubishi Electric Europe Westgate Business Park, Ballymount, Dublin 24, Ireland. Tel: Dublin (01) 419 8800 Fax: Dublin (01) 419 8890 International code: (003531)

Country of origin: United Kingdom – Japan – Thailand – Malaysia. ©Mitsubishi Electric Europe 2006. Mitsubishi and Mitsubishi Electric are trademarks of Mitsubishi Electric Europe B.V. The company reserves the right to make any variation in technical specification to the equipment described or to withdraw or replace products without prior notification or public announcement. Mitsubishi Electric is constantly developing and improving its products.All descriptions, illustrations, drawings and specifications in this publication present only general particulars and shall not form part of any contract.All goods are supplied subject to the Company’s General Conditions of Sale, a copy of which is available on request.Third-party product and brand names may be trademarks or registered trademarks of their respective owners.

Printed in September 2006 SAP No. 193377 Des ign ed an d Pr int ed by Sq ua re Be ar 0 1 6 0 4 8 9 9 0 9 9