MEDICAL OFFICE SPECIALIST CERTIFICATE

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Sonoran Desert Institute School of Arts and Sciences Academy of Medical Professions

8767 E. Via De Ventura, Suite 126 Scottsdale AZ 85258-3376

Phone: (480) 314-2102 or Toll Free 1-800-336-8939 Fax: (480) 314-2138

www.sdi.edu

General Inquiries: info@sdi.edu

Student Name: ________________________________ Start & End Dates: ___/___/_____ to ___/___/_____

MEDICAL OFFICE SPECIALIST CERTIFICATE

Course Code: SDICMAA

Program Duration: 9 Months Student Tuition: $2,845

A Medical Administrative Assistant is a versatile professional. The duties that are performed vary not only from office to office but even within the same office. Medical Administrative Assistants perform routine duties within the offices of many types of health professionals, including physicians, chiropractors, cardiologists and others. In addition, individuals can accomplish various jobs in the hospital environment, and some are employed by freestanding emergency centers and surgery centers.

Opportunities for Certified Medical Administrative Assistants are growing because of the constant change within the medical profession and the surge of cross-training, which means that one individual is trained to do a variety of duties.

Certified Medical Administrative Assistants perform many duties such as greeting patients as they arrive, obtain basic registration information, assemble patient’s medical records, office accounting, filing, scheduling appointments, handle all correspondence and schedule outpatient procedures and consultations. In addition, they must have a basic knowledge of procedure and diagnostic coding, the ability to complete insurance forms and to determine insurance coverage and limitations for the patient.

This course will teach you the practical real-world skills essential for success in the healthcare field. This completely inclusive course consists of Medical Terminology, Medical Front Office Skills, EHR/EMR for the Medical Office and the Administrative Medical Assistant. You will learn MedTrak electronic records system used in many medical offices. In addition, upon

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completion of all courses, you will sit for your CMAA (Certified Medical Administrative Assistant) Examination through the National Healthcareer Association.

The Job Outlook

Employment of health information technicians is projected to grow 22 percent from 2012 to 2022, much faster than the average for all occupations. The demand for health services is expected to increase as the population ages. An aging population will need more medical tests, treatments, and procedures. This will mean more claims for reimbursement from insurance companies. Additional records, coupled with widespread use of electronic health records (EHRs) by all types of healthcare providers, could lead to an increased need for technicians to organize and manage the associated information in all areas of the healthcare industry.

Prerequisites: None

HSA - 102 Medical Terminology 4 Credit Hours

HSA - 103 Anatomy and Physiology 4 Credit Hours

HSA - 104 Medical Office Assistant 3 Credit Hours HSA - 201 Electronic Health Records 4 Credit Hours

Medical Terminology and Anatomy for Coding Modules:

Medical Terminology and Anatomy for ICD-10 Coding helps you prepare to code accurately and effectively using the ICD-10-CM/PCS code set with a complete understanding of relevant

medical terminology and anatomy. Coding certified (CCS, CPC) and approved AHIMA ICD-10-CM/PCS Academy Trainer Betsy Shiland makes unfamiliar medical language more

approachable, and carefully sequenced medical terminology lessons help you understand the vastly increased anatomy necessary for accurate coding, including the locations of hundreds of arteries, muscles, nerves, and other anatomy. This unique resource also includes engaging in-book exercises and interactive online resources, giving you the review and practice you need to reinforce your comprehension and confidently prepare for the coding workforce.

Log into your learning portal, where your tests will be taken, video lectures may be viewed, and extra exercises can be done. Lectures are always found under the chapters in which you are studying and the book in which you are using as well as. Always start with video lectures first.

 Introduction to Healthcare Terminology

 Body Structure and Directional Terminology

 Musculoskeletal System and Connective Tissue

 Skin and Subcutaneous Tissue

 Digestive System

 Genitourinary System

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 Blood, Blood-Forming Organs, and the Immune Mechanism

 Circulatory System

 Respiratory System

 Nervous System

 Mental and Behavioral Disorders

 Eye and Adnexa

 Ear and Mastoid Process

 Endocrine System and Nutritional and Metabolic Diseases

Certified Medical Administrative Assistant Modules:

The course prepares the student for the Certified Medical Administrative Assistant (CMAA) certification test provided by the National Healthcareer Association (NHA). You will learn health information in the medical office, billing and coding procedures, financial and practice management and administrative duties. In addition, we take you through the “virtual medical office” to help you develop critical thinking and decision-making skills that you will need on the job. This program gives you the opportunity to practice “real” medical assisting skills before you start working in the real world. You will perform actual administrative duties like managing patient scheduling in a multi-doctor practice, complete actual medical office forms, practice taking phone messages, and transcribing doctor’s notes as well as gaining experience with the actual medical office software MedTrak. You will learn HIPAA compliance and hands-on practical use of this program from both the administrative and clinical perspective.

Log into your learning portal, where your tests will be taken, video lectures may be viewed, and extra exercises can be done. Lectures are always found under the chapters in which you are studying and the book in which you are using as well as. Always start with video lectures first. Module 1

 Read Chapter 1 in Textbook

 Complete Chapter 1 in the Study Guide.

 Complete Module 1.1: Becoming a Successful Student on Evolve and complete the lesson quizzes.

 Read Chapter 2 in Textbook

 Complete Chapter 2 in Study Guide.

 Complete Module 2.1: The Health Care Industry on Evolve and complete the lesson quizzes.

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 Read Chapters 3 and 4 in Textbook.

 Complete Chapters 3 and 4 in the Study Guide.

 Complete Module 3.1: The Professional Medical Assistant on Evolve and complete the lesson quizzes.

Module 3

 Read Chapter 5 in the Textbook

 Complete Module 5.1: Patient Assessment and Human Behavior on Evolve and complete the lesson quizzes.

 Chapter 6 in Textbook.

 Complete Module 6.1: Medicine and Ethics on Evolve and complete the lesson quizzes.

Module 4

 Read Chapter 7 in Textbook.

 Complete Module 7.1: Medicine and Law on Evolve and complete the lesson quizzes.

 Complete Module 8.1: Computer Concepts on Evolve and complete the lesson quizzes.

Module 5

 Complete Module 9.1: Telephone Techniques on Evolve and complete the lesson quizzes.

 Complete Modules 10.1 and 10.2: Scheduling Appointments and Scheduling Other Types of Appointments on Evolve and complete all lesson quizzes.

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Module 6

 Complete Module 11.1: Patient Reception and Processing on Evolve and complete the lesson quizzes.

 Complete Modules 12.1 and 12.2: Supplies and Equipment and Office Safety and Community Resources.

Module 7

 Complete Modules 13.1 and 13.2: Written Communications and Mail Processing on Evolve and complete the lesson quizzes.

Module 8

 Complete Modules 14.1 and 14.2: Organization of the Medical Record and Filing the Medical Record on Evolve and complete the lesson quizzes. (Please do not do these modules until completing Chapter 15 in Textbook and Study Guide)

 Complete Chapter 16 in the Study Guide. Module 9

 Complete Module 17.1: Privacy in the Physician’s Office on Evolve and complete the lesson quizzes.

 Complete Module 18.1: Basics of Diagnostic Coding on Evolve and complete the lesson quizzes.

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Module 10

 Read Chapter 19 in the Textbook.

 Complete Module 19.1: Basics of Procedural Coding on Evolve and complete the lesson quizzes.

 Complete Module 20.1: Basics of Health Insurance on Evolve and complete the lesson quizzes.

Module 11

 Complete Module 21.1: The Health Insurance Claim form only on Evolve and complete that modules quiz.

 Complete Module 21.1: The Health Insurance Claim Form on Evolve and complete that modules quiz.

 Complete Modules 22.1, 22.2, and 22.3: Accounts Receivable, Post Bookkeeping Entries, and Perform Billing and Collecting Procedures on Evolve and complete the lesson quizzes.

Module 12

 Complete Module 23.1: Banking and Making Deposits on Evolve and complete the lesson quizzes.

 Complete Chapter 24 in the Study Guide. Module 13

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 Complete Module 25.1: Medical Practice Management and Human Resources on Evolve and complete the lesson quizzes.

 Complete Module 26.1: Medical Practice Marketing and Customer Service on Evolve and complete the lesson quizzes.

Module 14

 Complete Module 27.1: Emergency Preparedness and Assisting with Medical Emergencies on Evolve and complete the lesson quizzes.

 Complete Module 28.1: Career Development and Life Skills on Evolve and complete the lesson quizzes.

Electronic Health Records Modules:

This course introduces students to the Automated Medical Office, the means by which all patient demographics and financial information is entered and managed through final payment. In this class, you will learn the skills needed to work with electronic health records in the administrative healthcare field. In addition, you will be working with the software program from the MedTrak system. You will learn health information in the medical office, billing procedures, and

administrative duties. In addition, we take you through the “virtual medical office” to help you develop critical thinking and decision-making skills that you will need on the job. This program gives you the opportunity to practice “real” administrative medical assisting skills before you start working in the real world. You will perform actual administrative duties like managing patient scheduling in a multi-doctor practice, complete actual medical office forms, practice taking phone messages, as well as gaining experience with the actual medical office software MedTrak. You will learn HIPAA compliance and hands-on practical use of this program from both the administrative and clinical perspective.

Start working these chapters with module 8 of CMAA.

Log into your learning portal, where your tests will be taken, video lectures may be viewed, and extra exercises can be done. Lectures are always found under the chapters in which you are studying and the book in which you are using as well as. Always start with video lectures first. NOTE: These are timed exercises.

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Module 1

(Start working these chapters with week 8 of CMAA.)

 Chapter 1 Intro to the Electronic Health Record

 Chapter 2 Medical Office Workflow

 Chapter 3 Adding Patients

 Chapter 4 Helpful Tips and Navigation Module 2

 Chapter 5 Attaching Payers to a Patient

 Chapter 6 Scheduling

 Chapter 7 Patient Registration Module 3

 Chapter 8 Clinic Status Screen

 Chapter 9 Patient Intake

 Chapter 10 Initial Contact

 Chapter 11 Open Orders Processing

 Chapter 12 Out the Door

 Chapter 13 Additional Orders Module 4

 Chapter 14 Referrals

 Chapter 15 Diagnosing

 Chapter 16 Patient History and Physical Exam

 Chapter 17 Prescribing

 Chapter 18 Aftercare Instructions

 Chapter 19 Evaluation and Management

 Chapter 20 Patient Discharge Module 5

 Chapter 21 Payment Collection

 Chapter 22 Pending Results

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 Chapter 24 Posting Charges to a Bill Module 6

 Chapter 25 Printing Bills

 Chapter 26 Payment Processing

 Chapter 27 Accounts Receivable

 Chapter 28 Collection Activity

 Chapter 29 Refunds

Materials required:

 Medical Terminology and Anatomy for ICD10 Coding

 Electronic Health Records: Understanding the Medical Office Workflow

 Kinn's Medical Administrative Assistant Pageburst online modules

ADMISSIONS POLICY

The programs offered at Sonoran Desert Institute are postsecondary in nature and require, at minimum, that all applicants have a High School Diploma, GED, or recognized equivalent. A student not possessing this prerequisite may petition the Institute’s administration for admission under special circumstances. SDI learning materials are written in English. It is the Institute’s policy to enroll a student who is able to read, write, and speak English. A student who successfully goes through the enrollment process will be deemed to have the required proficiency in the English language. Additional admissions requirements may be present in specialized programs of study. In such circumstances, these criteria will be clearly disclosed in the program materials.

Enrollment at SDI is continuous. Learning materials are shipped to the student once an enrollment agreement is accepted by SDI and payment for tuition/fees is received by the Institute.

Applicants must submit the following: