PCC Presentation. USPS Returns Solutions

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USPS Returns Solutions

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

Convenience



Access



Visibility



Trusted and secure



Reliability

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Why USPS Returns?

• A low cost provider for small packages

• Free and easy to use package tracking

• Easy to get return labels in the hands of

consumers

• Facilitates the creation and receipt of return

labels to consumers

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Merchant’s Needs

Visibility

-Reduces call center costs if the consumer can check on the delivery status of a return package online

-Improves inventory logistics if the merchant knows when a package will be returned

Automated Payment Method

-Eliminates manual labor costs -Allows for more accurate billing

Detailed Reporting

-Receiving accurate billing information helps the merchant manage their budget

Predictable Delivery

-Improves turnover time of inventory -Reduces consumer call volume

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Volume

Delivery

Time &

Price

Payment

Return

Labels

Deposit

 Exceptional Customer Returns Experience

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

_{Merchandise Return Service (MRS)}



_{USPS Return Services-Scan Based Payment}

(SBP)



Parcel Return Service (PRS)

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Parcel Return Service-Full Network



Bulk Parcel Return Service (BPRS)



Return On Your Own (ROYO)

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Merchandise Return Service

5. Return Delivered to Merchant 4. Returns Individually Weighed & Rated 3. Returns Processed by USPS 2. USPS Accepts Return 1. MRS Labels Distributed

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USPS Return Services

(Scan Based Payment)

4. Pricing Calculated Based on Sampling 5. Packages Delivered to Return Destination 3. Packages Sampled 2. Package Enters Mail Stream- Label Scanned 1. Customer Creates/Receives Labels

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Parcel Return Servic

e

1. Packages Picked up from Household OR Dropped off at Nearest

Post Office 2. Scans Captured at Origin Post Office or Origin Processing Center 3. Acceptance Scan Data Provided to Merchant 4. Packages Picked up by PRS Provider

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PRS-Full Network

1. Customer Creates/Receives Labels

2. Package Enters Mail Stream- Label Scanned

3. Packages Sampled 5. Packages are Delivered Directly to the Permit Holder 4. Pricing Calculated Based on Sampling

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Bulk Parcel Return Service

Unopened / Undeliverable

4. Packages Delivered to Merchant’s Return Address 3. BPRS Flat Fee Collected at Delivery Unit 2. Routed Back to Merchant’s Return Address 1. Package Undeliverable-as-Addressed

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Bulk Parcel Return Service

Opened / Relabeled

4. Package Delivered to Return Destination 3. BPRS Flat Fee Collected at Delivery Unit 2. Package Enters Mail Stream- Label Scanned 1. Customer Receives BPRS Label

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USPS Returns

1. Are you a small, medium or large returns merchant?

2. Choose the best returns solution based on delivery

time and price

3. Establish payment method

Introduction of Returns Solutions

Let’s Get Started…

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First Step:

Volume

Volume under 10,000/year



Merchandise Return Service



Parcel Return Service



Return on Your Own (ROYO)

Volume over 10,000/year



USPS Return Services



Merchandise Return Service



Parcel Return Service



Parcel Return Service-Full

Network

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Second Step:

Delivery Time - Volume under 10,000/year

Air Eligible

Merchandise Return Service (MRS)

 MRS Priority Mail

 MRS First-Class Mail

 MRS First-Class Package Service

Ground

Merchandise Return Service

 MRS Standard Post

 MRS Package Services

o Media Mail

o _{Library Mail}

o Bound Printed Matter

Parcels

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Second Step:

Delivery Time - Volume over 10,000/year

Ground

Individually weighed and zone-rated

 MRS Standard Post

 MRS Bound Printed Matter

 MRS Media Mail

 MRS Library Mail

Parcel Return Service USPS Return Services

 Ground Return Service

PRS-Full Network

 (50,000/year)

Bulk Parcel Return Service

 Standard Mail machinable parcels

Air Eligible

Individually weighed and zone-rated

 MRS Priority Mail

 MRS First-Class Mail

 MRS First-Class Package Service

USPS Return Services

 Priority Mail Return Service

 First-Class Package Return Service

Return on Your Own (ROYO)

* First-Class Parcel Return Service

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Third Step:

Payment

Advance Deposit Account

 Pay by check, cash, money order or debit

card

 Local account at each delivery site

Merchandise Return Service Bulk Parcel Return Service

Centralized Account

Processing System (CAPS)

 Trust: ACH transaction or Fed Wire

 Debit your bank account via ACH

Required for:

USPS Return Services (debit)

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Fourth Step:

Return Labels

 Click-N-Ship for Business

 USPS Web Tools API

 USPS Merchant Returns Label Tool

 Privately Printed (must be certified)

Parcel Return Service

PRS-Full Network

Bulk PRS

Return on Your Own (ROYO)

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Return Label Printing Options – “Cloud”

The Merchant Returns Label Tool features a customized URL that direct users to the USPS Merchant Returns Label Tool

• Customer self-service URL can be posted on the merchants website or emailed to their customer - allows customer to create their own label.

• The Call Center URL allows the agent to input customer information & generate a PDF image of label

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Return Label Printing Options - API

The merchant has the option to use their own website to ‘call’ Web Tools (API) or USPS Merchant Return Label Tool (API) in order for the consumer to create labels

• Merchants can keep the same ‘look and feel’ on their website while still allowing the

consumer to create labels using the returns tool

• An API is available for both Merchandise Return Service & USPS Return Services

Labels could be created here while using Merchant’s User Interface Returns Web