Challenges creating e-learning in a global-structured company. Johann Laville Head of Learning Services, Motorola Solutions, USA

Challenges creating e-learning

in a global-structured company

Johann Laville

Johann LAVILLE

Head of Learning Services at Motorola Solutions Incorporated (MSI)

At MSI, Johann is responsible for Learning Consulting, Content Design & Development, Operations & Training Delivery for Internal &

LEARNING CONSULTANTS CONTENT DESIGN & DEVELOPMENT OPERATIONS & VENDOR MANAGEMENT CUSTOMIZED TRAINING DELIVERY

RESOURCES

DESIGN &

DEVELOPMENT

VENDOR

TRAINING

DELIVERY

GLOBAL E-LEARNING DEVELOPMENT

8

RESOURCES - PEOPLE

CHALLENGES

Optimize individual Value add Define critical path

Understanding individual Baseline skillset Development plan

➔

CULTURAL DIFFERENCES

➔

_{SHIFT FROM DEVELOP TO DESIGN}

➔

EFFICIENCY

➔

ADOPTION OF GLOBAL TOOLS/PROCESS

9

RESOURCES

CHALLENGES

78

%

18

%

TIME ZONES

5

LANGUAGES

6

~5+

Y0E - OUTSIDE USA

~15+

Y0E - USA

I want to go home zzz.... . Ready to work

RESOURCES - TIME

CHALLENGES

RESOURCES - TIME

CHALLENGES

UNIFIED

STYLESHEETS

RESOURCES - TIME

CHALLENGES

CONSISTENT TOOLS

& PROCESSES

BEST PRACTICE

DESIGN &

DEVELOPMENT

1 3

Project

Manager

Developer

Designer

It is the right

for me to become

Leader

Strategy

Manager

RESOURCES - OPPORTUNITIES

1 4

85

%

CONTENT DEVELOPED

OUTSIDE NA

DESIGN & DEVELOPMENT

CHALLENGES

➔

_{DESIGN 4 CONSUMPTION}

➔

PORTFOLIO MANAGEMENT

➔

_{COMBINE DOCU + TRAINING}

➔

MOVING AWAY FROM ILT

➔

_QUALITY

➔

EFFICIENCY

SKILLS

SKILLS

CHALLENGES

1 6

80%

70%

67%

68%

70%

DITA Basics

Knowledge of basic DITA rules.

MIXED CONTENT

Distinction between different content types and granularity level.

REUSE, LINKING, METADATA

Application according to our strategy

SEMANTIC CORRECTNESS

Tagging in accordance with our rules

STRUCTURED CONTENT

Logical organization of content

Expectation

Level

TOOLS

DESIGN & DEVELOPMENT

DESIGNERS

DEVELOPERS

MEDIA SPECIALISTS

20

%

70

%

10

%

DESIGN & DEVELOPMENT

COURSES

32% ELEARNING

PAGES

400+

350k

+

VIDEO ASSETS

350

+

1 9 Release 2.5 70% Release 3.0 25% Release 4.0 31% Release 5.0 43% Release 6.0 37% Release 7.0 52%

~36

%

~74

%

CONTENT DEVELOPMENT

CHALLENGES

2 0

82%

56%

18%

~?

%

STRUCTURED

CONTENT DEVELOPMENT

2 1

66

%

55

%

36

%

26

%

QUANTITY REUSE QUALITY REDUCED F2F

PORTFOLIO MANAGEMENT

2 2

➔

INSTRUCTOR DEMOGRAPHIC

➔

_{MOVE TO VIRTUAL}

➔

CLASSROOM EXPECTATIONS

➔

_TECHNOLOGY

➔

LMS VS YOUTUBE

➔

_TOOLS

~47

YR

10

%

DELIVERED VIA VIRTUAL

TRAINING DELIVERY

“KNOWLEDGE DUMP”

TRADITIONAL CLASSROOM BASED

AROUND ILT EXPERIENCE

“ONE SIZE FITS ALL”

CONTENT + TRAINING PLAN

DEFINED INDEPENDENT OF SKILL

LEVEL

STRUCTURED / ILT HEAVY / TRAVEL DEPENDENT

“IN CLASS”

LACKING FLEXIBILITY

TRAINING DELIVERY - TODAY

Large Training + Travel Budgets HW Based Platforms

Shrinking Budgets, SW Based Solutions, Highly mobile, efficiency driven workforce “WANT MORE VIRTUAL TRAINING OPTIONS” “ALIGN MY TRAINING TO TODAY'S WORKING STYLE” “IMPROVE MY EFFICIENCY” “IF I HAVE TO TRAVEL - MAKE IT SPECIAL”

2006

2016

“BRING THE LAB TO ME”

CHANGING DELIVERY ENVIRONMENT

CONTINUOUS - COLLABORATIVE - CONNECTED

PRE-WORK...SELF DIRECTED LEARNING

CONTINUING EDUCATION - ADVANCED SKILLS/TOPICS EXPANSION

PERFORMANCE - PROCTORED HANDS-ON LAB EXPERIENCE

VIRTUAL/REMOTE CLASSROOM LEARNING...THEORY FOCUSED

“ Remove the traditional classroom structure. Introduce Learning as a Lifecycle”

THE LEARNING CONTINUUM….SEMESTER STYLE LEARNING

FUTURE DELIVERY EXPERIENCE

CONTENT

Easy to use DOCUMENTATION + MODULAR TRAINING MATERIALS closely aligned to Job Roles and Tasks

CLASSROOM

Design focused on VIRTUAL/REMOTE delivery. FACE-TO-FACE LEARNER ENGAGEMENT only as required

LAB

CONNECTED - ACCESSIBLE from anywhere, SHAREABLE with anyone, 24/7 online access - MOBILE virtual labs

INSTRUCTOR

Excellent remote delivery skillset. Proficient with hardware & application environment. Technically sound

CONTINUOUS - COLLABORATIVE - CONNECTED

ENABLING THE EXPERIENCE

HD MULTI-UNIT BI-DIRECTIONAL VIDEO

Instructor “roaming” Full Classroom View

Fixed Equipment Cameras INTEGRATED VILT APPLICATION Flexible Video Management Capability

All Platform Access Social Learning Element

Metrics and Tracking

TRAINING IT SYSTEMS High BW backhaul High availability infrastructure 24/7 Support Services ENHANCED CLASSROOM TOOLS Smartboards HD Document Cameras Solution Simulator Virtual Office Hours

VIDEO ENABLED

CLASSROOMS

VIRTUAL/REMOTE

PLATFORM

ADVANCED

BACK-OFFICE

EFFICIENT

TOOLS & PROCESS

FUTURE CLASSROOM

Our CONNECTED LABS give

access to global technology

assets from anywhere around

the world, at anytime

Enable remote

training delivery

Real time access to many system applications using remote access

Supplement delivery in

the field

Demonstrate tasks at customer locations without interfering w/ live systems

Minimize instructor travel

cost and time investment

Instructors can develop training tasks “on the road.” Shipping equipment cost reduced

CONNECTED LABS

VIRTUALIZATION, SERVER & CLOUD COMPUTING

(EXPERIENCE w/ DESIGN, DEPLOY & ADMINISTRATION OF SOLUTIONS BASED ON EXPANSION PLATFORMS)

STRONG IP NETWORKING KNOWLEDGE

(EXPERIENCE w/ DESIGN, DEPLOY & ADMINISTRATION OF COMPLEX IP NETWORKS)

STRONG RADIO CORE KNOWLEDGE &

SKILLS

(ASTRO, DIMETRA, MOTOTRBO, LTE)

INDUSTRY STANDARD

FACILITATOR CERTIFICATION (Virtual and Physical)

FOUNDATION = FIELD EXPERIENCE

(CORE EXPERIENCE - NETWORK MONITORING, DESIGN, DEPLOYMENT, INFRASTRUCTURE REPAIR, ETC) COMPTia CTT+ DEEP INDUSTRY KNOWLEDGE OF IP NETWORKING, ROUTING AND SECURITY BASELINE KNOWLEDGE $ CORE BUSINESS SKILLS GROWING KNOWLEDGE OF INDUSTRY BASED EXPANSION PLATFORMS

FUTURE INSTRUCTOR

CHALLENGES

3 0

➔ TODAY:

➔ _{COLLABORATE ACROSS 20+ VENDORS}

➔ _{PILOTING 3+ NEW SYSTEMS}

➔ _{ACTIVE DISCUSSIONS}

◆ _{EXPANDING VIRTUAL + VIDEO}

◆ _{IMPROVING FACE TO FACE EXPERIENCE}

◆ _{EFFICIENCY IN HOSTING}

➔ WHAT WE NEED FROM YOU:

➔ _{BECOME OUR PARTNER}

➔ _{IMPROVE YOUR COLLABORATION}

➔ _{UNDERSTAND OUR (MSI/YOUR) FUTURE}

VENDOR / PARTNER

THANK YOU

“DEVELOP YOUR TEAM TO BE FUTURE READY & YOUR

CONTENT FUTURE FRIENDLY!”