Simplify and Automate IT

(1)

Simplify and Automate IT

(2)

The current state of IT

ASSET MANAGEMENT

RELEASE MANAGEMENT

CONFIGURATION MANAGEMENT

GOVERNANCE AND COMPLIANCE MANAGEMENT

EVENT AND IMPACT MANAGEMENT

PERFORMANCE &

AVAILABILITY MANAGEMENT

DASHBOARDS ENTERPRISE

SCHEDULING

CAPACITY MANAGEMENT

CHANGE MANAGEMENT

SERVICE LEVEL MANAGEMENT

DATA MANAGEMENT

SERVICE REQUEST MANAGEMENT INCIDENT

MANAGEMENT

(3)

IT with Business Service Management

RELEASE MANAGEMENT

EVENT AND IMPACT MANAGEMENT

CAPACITY MANAGEMENT

INCIDENT MANAGEMENT

SERVICE REQUEST

MANAGEMENT DATA MANAGEMENT

SERVICE LEVEL MANAGEMENT

ASSET

MANAGEMENT GOVERNANCE

AND

COMPLIANCE MANAGEMENT

DASHBOARDS CONFIGURATION

AUTOMATION

ENTERPRISE

SCHEDULING PERFORMANCE &

AVAILABILITY MANAGEMENT

CHANGE MANAGEMENT

BSM

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BSM simplifies and automates service management

Consistently deploy services across

applications, servers, networks, and clients

Discover, model, and prioritize services to improve decisions

Federate and orchestrate data and workflow to

improve efficiency Proactively identify and

resolve IT issues

Request, change, and support business services

(5)

BSM unifies service management with IT planning and governance

Consistently deploy services across

applications, servers, networks, and clients Request, change, and

support business services

Manage your IT supply, demand, and budget

Ensure compliance with policies and regulations

Discover, model, and prioritize services to improve decisions

Federate and orchestrate data and workflow to

improve efficiency Proactively identify and

resolve IT issues

(6)

BSM is a unified platform for running IT

Project &

Portfolio Management

Application Automation Problem

Management Incident

Management Service Request

Management

Knowledge Management

Identity Management

Human Capital Management Financial Management

Server Automation

Network Automation

Client Automation Compliance &

Policy Management

Capacity Management Vendor Management

Performance &

Availability Management

Application Problem Resolution

Service Catalog

Middleware Management Data

Management Storage

Management

Asset

Management

Enterprise Scheduling

&

Workload Automation Change & Release

Management

Event & Impact Management

Mainframe Automation Service Level

Management PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

OPERATE REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Analytics Discovery &

Dependency

CMDB / CMS

(7)

Measurable results

Reduce IT Costs

30% increase in staff efficiency Reduce support costs by 25%

Improve Quality of Service

Reduce downtime by 75%

70% faster MTTR

Increase Business Impact

50% faster delivery of IT services

Provide Transparency

95%+ visibility to IT spend and activity

Manage Risk

Time for audit tasks reduced from months to minutes Reduce the cost of compliance by 30%

(8)

Proven customer value

74% first call resolution rate

$32M in IT efficiency

savings 36% reduction

in support costs

Comprehensive adoption:

75% first fix rate

40,000 weekly changes

400% increase in admin productivity

Business service events decreased 40%

Single point of control for 8,000 daily jobs

Handle same workload as competitors with 3x to 4x MIPS Forecasts resource needs to avoid going over budget Reduced incidents by 20%

& change approval from weeks to days

Full function CMDB is

“single source of truth”

Elimination of „human CMDB‟ reduced resolution time by 90%

5-year compliance savings of $41M

ITIL and ISO9000 compliance Server auditing time reduced 45x

(9)

The BMC difference

Market share and analyst ranking leader Integrated change impact and release management

Most complete IT business management suite

Only service-centric capacity

management for mainframe, distributed, and virtual

Single, proven, and scalable CMDB Patented reconciliation and federation capabilities

Highly scalable process orchestration that adapts to changing infrastructure

Pre-built workflows with support for BMC and third-party management tools

Real-time analytics to predict issues and service impact

Monitoring of mainframe,

distributed, virtual, middleware, and application performance

24x7 mainframe computing support Market leading, cross-platform scheduling and workload

automation

Integrated architecture for provisioning, compliance, and release management

Comprehensive automation of

large-scale computing environments Consistent strategy since 2003 Committed to heterogeneity

(10)

BSM helps you address critical initiatives

• Cloud Computing and Virtualization

• Data Center Automation

• IT Cost Transparency

• IT Decision Support Automation

• IT Governance, Risk, and Compliance

• ITIL

• IT Service Management

• Mainframe Cost Optimization

• Proactive Operations BSM INITIATIVES

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BSM

Initiatives Business Service

Management

IT Functions

& Processes

DEFINE

Vision and Roadmap Maturity Assessment Best Practice

Assessment Automation Benchmark

Architecture Design Business Case

Proof-of-Concept Business Alignment Organizational

Readiness

IMPLEMENT

Process Re-design Solution

Implementation Migration and Upgrades

Technology Integration

Process Automation Process Education Solution Education Go-Live

RUN

Value Realization Validation

End-User Training and Adoption

Center of Excellence Design and Support Custom Software Support

Staff Augmentation Health Checks

MANAGE

Managed Services

- IT Service Management

- Configuration

- Compliance

- Application Release

BSM On Demand

Extended Support and Technical Account

Management Solution

Administration

Proven approach for BSM value realization

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Business runs on IT. IT runs on BMC Software.

100% focused on BSM

- No competing strategies Strength

- Founded in 1980

- 10th largest independent software company

- 16,000 customers in 124 countries

- Fiscal 2009 revenues of $1.87B

- Solid balance sheet

Innovation, vision, and execution

- Pioneered concept of BSM

- 94 software technology patents

- Continued growth through internal innovation and acquisition

- Support for cloud computing, virtual, distributed, and mainframe environments

- Proven experience

(13)

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Unify management of physical and virtual

environments to gain control of your infrastructure Virtual Lifecycle Management

Virtual Performance Management Virtual Compliance Management Private Cloud Computing

BSM helps you address Cloud Computing and Virtualization

Application Automation Service Request

Management

Financial Management

Capacity Management

Performance &

Availability Management Service

Catalog

Change & Release Management

Event & Impact Management Service Level

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Discovery &

Dependency

CMDB / CMS

Incident Management

No new hardware required for 24 months

$7 million in HW and license savings

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Improve efficiency through policy-driven and operator-assisted automation of processes and activities

Configuration Automation Compliance Automation Event Automation

Job Scheduling & Workload Automation Mainframe Automation

BSM helps you address Data Center Automation

Application Automation

Data Management Storage

Management

Enterprise Scheduling

&

Workload Automation Change & Release

Management

Event & Impact Management

Mainframe Automation PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Discovery &

Dependency

CMDB / CMS

Reduced manual tasks by 40-50%

Time for server build reduced by 96%

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Ensure comprehensive visibility into the cost of service delivery

Service Costing

Service Benchmarking Service Chargeback

BSM helps you address IT Cost Transparency

Project &

Portfolio Management

Financial Management

Asset

Management

PLAN &

GOVERN

REQUEST &

SUPPORT

INTEGRATE &

ORCHESTRATE

CMDB / CMS

PROVISION &

CONFIGURE

MONITOR &

OPERATE

Speed & accuracy of costing &

chargeback improved by more than 50%

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BSM helps you address IT Decision Support

Single source of truth for IT information and process

Asset Management and Compliance Operational Support Analytics

Service Impact Analysis

Service Management Support

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Increased first-call resolution rate from 15% to 76%

Reduced outages by 25%

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BSM helps you address IT Governance, Risk, and Compliance

Ensure continuous compliance by simplifying, standardizing, and automating IT processes and controls

Best Practice/Standards Adoption

Change and Configuration Management Security and Access Management

Software License Management

Application Automation Service Request

Management

Identity Management

Asset

Management

PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Automated weekly compliance

validation saves $1.4 million annually

Weekly SOX policy audit from 8 hours to 4 minutes

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BSM helps you address ITIL

Adopt ITIL best practices in weeks, not years Incident and Problem Management

Change Management

Service Asset & Configuration Management Event Management

Service Lifecycle Adoption

Problem Management

Asset

Management

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Increased first-call resolution rate from 15% to 76%

Reduced outages by 25%

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BSM helps you address IT Service Management

Adopt ITIL best practices in weeks, not years Incident and Problem Management

Change and Release Management

Asset & Software License Management Self-Service Request Management

Problem Management

Asset

Management

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Service desk support costs reduced from

$89 to $57 per hour

Reduced time to deliver new services by 50%

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Reduce mainframe MIPS consumption and operating costs

Capacity Planning DB2 SQL Tuning

Storage Resource Management zIIP Exploitation

BSM helps you address Mainframe Cost Optimization

Performance &

Availability Management Data

Management Storage

Management

Mainframe Automation PLAN &

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Can perform the same workload as competitors with 3x to 4x the number of MIPS

(22)

Proactive, predictive and preventative operations Capacity Optimization

Configuration Automation

Operational Support Analytics

Proactive Availability and Performance Management

BSM helps you address Proactive Operations

Application Automation

Performance &

Availability Management

GOVERN

PROVISION &

CONFIGURE

MONITOR &

SUPPORT

INTEGRATE &

ORCHESTRATE

Dashboards &

Dependency

CMDB / CMS

Proactive service score up 28%

Business service events decreased 40%

Server fault events decreased 35%

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“BMC continues to be the BSM reference…Putting strategy, technology, and execution together is what makes BMC the BSM leader”

Forrester Research, “The Megavendors in IT Management Software: SWOT Analysis for BMC Software, CA, HP Software, and IBM Tivoli, Q2 2008”, May 2008

“BMC pioneered the business service management (BSM) concept as a way to help better align IT Operations with business needs…BMC’s BSM leadership comes from several years of internal

development and complementary acquisitions around its core platform of Remedy and Atrium and is further strengthened by its mainframe expertise.

Forrester Research, “The IT Management Software Megavendors,” J.P. Garbani and P. O’Neill, August 2009

“The BladeLogic acquisition shows BMC‟s commitment to moving forward with its BSM vision…

Another key strength is BMC’s more than 9,000 customers using its Remedy Action Request System.”

Gartner Research, “IT Operations Management Vendors,” D. Curtis and D. Williams, Presented at Gartner Data Center Conference, June 2009

“BMC has been an early and strong advocate of business service management (BSM), which spearheads BMC's focus on aligning IT infrastructure and operations with business needs…BMC provides enabling technologies to support BSM, including the BMC Atrium configuration management database (CMDB).”

(IDC, World Systems Management 2008 Vendor Shares, T. Grieser F. Broussard, M. Johnson-Turner, Sept2009)

BSM leadership

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Analyst Firm Market BMC Leadership Status

IT Service Desk and Help Desk ^{1,2 *} 2008 Market Share Leader – 1^st; Positioned in Leaders Quadrant

DBMS Management ¹ 2008 Market Share Leader – 1^st

IT Event Correlation and Analysis ^3* Positioned in Leaders Quadrant IT Project and Portfolio Management ^4* Positioned in Visionaries Quadrant

Job Scheduling ^5* Positioned in Leaders Quadrant

Network Configuration & Change Mgmt. ^6* Positioned in Positive Quadrant

IT Asset Management ⁷ Named a Leader in IT Asset Management, Forrester Wave™ Q2 '09

Service Desk Management Tools ⁸ Named a Leader for Both Large and Small Enterprise Service Desk Tools, Forrester Wave™ Q2 '08 Data Center Automation ⁹ Named a Leader in Data Center Automation, Forrester Wave™ Q2 '08

Business Service Management ¹⁰ Named a Leader in Business Service Management, Forrester Wave™ Q1 '07 Application Dependency Mapping Tools ¹¹ Named a Leader in Application Mapping For the CMDB, Forrester Wave™ Q1 '06

Problem Management ¹² 2007 Market Share Leader – 1^st

Database Development & Management Tools ¹³ 2008 Market Share Leader – 2^nd Distributed System Management Software ¹⁴ 2008 Market Share Leader – 2^nd

Performance Management ¹⁵ 2008 Market Share Leader – 3^rd

1. Gartner, Inc., “Market Share: IT Operations Management Software Market Share Analysis, Worldwide, 2008", R. Millman, June 2009 2. Gartner, Inc., "Magic Quadrant for the IT Service Desk", D. Coyle, K. Brittain, October 2009

3. Gartner, Inc., “Magic Quadrant for IT Event Correlation and Analysis”, D. Williams, D. Curtis, July 2009 4. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management”, D. Stang, M. Hanford, June 2009 5. Gartner, Inc., “Magic Quadrant for Job Scheduling”, M. Govekar, April 2009

6. Gartner, Inc., “MarketScope for Network Configuration & Change Management”, D. Curtis, D. Williams, November 2008 7. Forrester Research, Inc., “The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009”, E. Hubbert, P. O’Neill, April 2009 8. Forrester Research, Inc., “The Forrester Wave™: Service Desk Management Tools, Q2 2008”, C. Gliedman, April 2008 9. Forrester Research, Inc., “The Forrester Wave™: Data Center Automation, Q2 2008”, E. Hubbert, April 2008

10. Forrester Research, Inc., “The Forrester Wave™: Business Service Management, Q1 2007”, P. O’Neill and E. Hubbert, March 2007 11. Forrester Research, Inc., “The Forrester Wave™: Application Mapping For The CMDB, Q1 2006”, J. Garbani and T. Mendel, February 2006 12. IDC, “Worldwide Problem Management Software 2007 Vendor Shares”, F. Broussard, September 2008

13. IDC, “Worldwide Database Development and Management Tools 2009-2013 Forecast and 2008 Vendor Shares”, C. Olofson, July 2009 14. IDC, “Worldwide Distributed System Management Software 2008 Shares”, T. Grieser, F. Broussard, August 2009

* The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

BMC Software is leading the evolution of IT

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Global Technology

Alliances Global Outsourcer

System Integrators Technology Alliances Solution Providers

Alliances with top technology industry leaders

Alliances with top systems integrators

100 alliances with other industry leaders

Over 230 integration and delivery partners worldwide

Simplify and Automate IT