Unlimited Server 24/7/365 Support
Unlimited Server Support from System Architects covers your Windows servers, Linux servers and virtual machines. Your servers are monitored and managed 24 hours a day, 7 days a week, 365 days a year for a true round the clock coverage.
With our two call centres monitoring and managing your IT environment round the clock for a fixed per device monthly rate.
Your business will see lower downtimes, better security, better performance and higher employee satisfaction.
Remote Support Coverage*
Realtime 24/7/365 Monitoring 24/7/365 Live Support Technicians
Cost Per Month**
Physical Windows Server - as low as $89.35 Physical Linux Server - as low as $98.55 VMware vSphere Hypervisor - as low as $91.70 VMware Server - as low as $81.85 Hyper-V Server - as low as $76.45 Support Types
Phone Remote
Onsite with Managed IT*
On-site Supported Services
Add Managed IT or IT Consulting Services to have On-Site support added to your Unlimited Server Support.
Key Partners
Dell, HP, Lenovo, EMC, Apple, Microsoft, VMware, Veeam, Intel, Check Point, SonicWall, Segate, Ingram Micro, Citrix, Vembu, Sophos, Cisco, Adobe, Intermec Honeywell, Motorola, Synnex, BlueStar, TechData, CDW, Symantec, Sophos.
For a full list contact your Account Executive.
Related Services Unlimited Help Desk Support Managed IT Support or IT Consulting Private Cloud Hosting
Enterprise Hardware Server OS Supported
Windows Severs 2008 Windows Severs 2008 R2 Windows Severs 2012 Windows Severs 2012 R2 Linux Servers All Versions Supported Virtual Machines HyperV and VMware
Remote Support & Monitoring Tools Monitoring Tools and Remote Access Tools included.
Windows Server Managment
What’s Covered
Categorization of incident/ problem / change & escalating the ticket to the appropriate support team Create and manage user account/profile
Relevant component upgrades and/or changes based on IT policies.
Management of all server backups
Scheduling and verifying server operating system / file system backups Management of all server restoration
Automated monitoring of server with thresholds Automated reporting of server anomalies Automated Service Desk notification Antivirus protection
Manage license compliance
Patch management (based on standard monthly Risk Analysis).
Server image and/or file system(s) restoration Install applications
Enabling roles and features Disabling roles and features Setting up scheduled tasks Backup using backup manager
Operating system upgrades and revisions based on the IT policies.
SSL certificates Installations
Escalated Incidents / Changes which require co-ordination with Managed IT, Client Internal IT Support Team or Vendor
Implementing Exchange organization wide changes which require impact analysis Server Application updates upon request
User account management in 3rd party software
Proactive Patch management following Change management practices
Linux Server Managment
What’s Covered
Categorization of problem / change & escalating the ticket to the appropriate support team Create and manage user account
Daily server operating system / file system backups Automated reporting of server anomalies
Automated Service Desk anomalies Application install
Apache module configuration (if needed)
Escalated Incidents / Changes which require co-ordination with vendor SSL certificates installations
Manage license compliance Patch Management
Security related Configuration NTP Configuration
Antivirus Protection (if needed) Setting up schedule cron jobs Log Management
SSH Configuration Network Configuration
Basic FTP Configuration (if needed) MySQL schedule jobs
FTP user management MySQL user management MySQL backup schedule task MySQL Database Creation PHP myAdmin configuration Basic Apache Configuration
VMware Management
What’s Covered
Health Check for VMs and ESX/ESXi host
Monitoring for availability, performance and health status Monitoring clusters and storage resources
Creation of Templates
VMware client update of VMs
Management of Distributed Resource Scheduler Virtual Machine creation through vCenter
VM cloning
VM Snapshot Backups Virtual Machine migration Network VLAN Management Management of Fault Tolerance
Performance tuning of ESX/ESXi server Management of Alarms and Events Patch Management
Storage Management
Adding storage through vSphere Assign LUN to ESX/ESXi host
VMware Management
Hyper-V Management
What’s Covered
Perform Patch updates
Create VM's, Vitural Disk's and install guest OS Management of VM High Availability
Managements of VMs
Management virtualization hosts and storage resources Manage Virtual Networks
Management Virtual Machine Snapshots Migration of virtual machines between hosts Manage the Hardware availability for the VMs Management of Failover Cluster
Managing Virtual Hard disk Manage Memory Allocation Performance tuning
Manage Live & Storage Migration Manage High Availability Roles
System Architects is a leading Canadian Outsourced IT Services firm providing a wide range of enterprise level IT services that today’s businesses need to succeed in a global market.
A federally incorporated company based in Toronto, System Architects, established in 1997, has three offices globally, three data centres and two call centres designed to support a wide range of IT services.
32 fulltime IT staff with available capacity to support up to an additional 50 IT staff, we provide a complete range of resources capable of delivering on a wide range of IT projects.
OFFSITE BACKUP
Our two data centres provide full offsite backup services for both PCs and Servers. Your data is safe, secure and kept in Canada.
DISASTER RECOVERY
Combining our IT Consulting, Private Cloud and Enterprise Hardware capabilities we can design, deploy and support DR solutions that can fit your business
VOICE OVER IP
Our full range of VoIP services include fully supported and hosted PBX systems located in our Data Centres located within the Greater Toronto Area.
ENTERPRISE HARDWARE
Never again pay retail prices for your business enterprise hardware. Our wide range of partnerships and purchasing power gives you a simple cost effective way to get the
Full Services
Technology Solutions
OUTSOURCED IT SERVICES Provides your business with a fully functioning IT department without the need to maintain full time IT staff. With a wide range of support options you can select the level of support your business needs.
SOFTWARE DEVELOPMENT Teams that design, develop, test &
provide ongoing level one and two support customized to your unique requirements, with a wide range of supported languages, database, t e c h n o l o g i e s a n d h o s t i n g solutions.
PRIVATE CLOUD HOSTING
Three data centres across the GTA provide the cloud services that host your buisness’ IT systems with seamless integration into our other IT capabilities. Its a simple & cost effective hosting solution.
CONSULTING
When it comes to IT Consulting, we have the depth and breadth to help you design and implement the correct solution. A simple retainer based model allows for an easy way for your team to engage ours.