Access
Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. Without reliable trans-portation, the elderly, individuals with disabilities, and other transportation disad-vantaged populations lose independence in their day-to-day activities.
As communities across the country are challenged with increasing access while containing costs, Ride Right strives to achieve these goals while remaining focused on what matters most: the passenger. We are dedicated to maintaining a balance of innovation and best practices while providing high quality service that improves performance and increases passenger satisfaction.
Ride Right is quickly becoming one of the most trusted partners in the industry for transit needs across the country. We don’t want to be the biggest—we want to be the best. From paratransit, fixed route and shuttle, and special needs transportation to mobility management, Ride Right offers individualized solutions to help meet your unique challenges. Our client- and passenger-tailored approach continually results in high levels of productivity, lower complaint rates, smooth start-ups, and an exceptional transportation experience.
REASONS CLIENTS
CHOOSE RIDE RIGHT
COST SAVINGS
For our clients, Ride Right consistently achieves an average cost savings of 20% to 30% by increasing efficiencies and optimization.
SAFETY
Ride Right creates a safety-conscious culture through extensive driver recruitment, which includes careful screening, background testing, and training; regular vehicle maintenance; and periodic performance audits.
EXPERIENCED LEADERSHIP
Our highly experienced leadership team offers hands-on, attentive oversight for each
program we operate to ensure successful implementation and overall contract management.
TECHNOLOGY AND OPTIMIZATION
In our efforts to enhance efficiency, reduce costs, improve performance, and ensure safety, Ride Right employs state-of-the-art routing and scheduling software, GPS and on-board surveillance systems, and other industry-leading technology.
SATISFACTION
By providing high quality service at all times, Ride Right ensures every trip is important and maintains high satisfaction rates with passengers, clients, and
Special Needs
Paratransit
& NEMT
Ride Right was born out of communities’ needs for a responsible transportation partner. Leveraging our unparalleled hands-on management approach, we offer sustainable solutions for paratransit, fixed route and shuttle services, special needs transportation, and mobility management that are focused on quality, cost savings, and increased efficiency. Within each of these services, our passenger-focused approach—unmatched by any other in the indus-try—ensures every passenger on every trip has an exceptional transportation experience, without exception.
Fixed Route
Paratransit
Paratransit services are at the heart of Ride Right’s operations. A vital community
resource for the elderly and individuals with disabilities who are unable to navigate traditional fixed route transportation, we view paratransit in terms of access. For these populations, complementary Americans with Disabilities Act (ADA) paratransit services provide transportation flexibility, convenience, and dependability, as well as assurance that these fragile passengers can get safely from point A to point B.
As the demand for reliable paratransit service continues to grow by as much as 10% per year in some communities, the need for innovative approaches and a commitment to quality increases as well. Ride Right’s sophisticated paratransit programs are diverse in nature, and can accommodate your organization’s every need. From a flexible deviated fixed route program to fully demand responsive transpor-tation, our approach offers creative, custom solutions for your paratransit service.
Supported by our experienced call center operations and dispatching team, as well as industry-leading scheduling platforms, Ride Right assures timely, quality service that is sensitive to each passenger’s needs. Our drivers receive extensive training on customer service and sensitivity, preparing them to treat every passenger with dignity and respect. As your organization faces the challenge of providing paratransit service to an aging population while budgets tighten and ridership increases, let us show you the Ride Right difference.
Another strength in Ride Right over our previous provider is training and appearance. The drivers understand ADA regulations, how to properly operate the equipment and secure wheel chairs, and the drivers are always dressed in uniform and look and respond professionally.
Lowana S. Oliva, Assistant General Manager
Centre Area Transportation Authority, Pennsylvania
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For public and private schools, day treatment plans, partial hospitalization programs, and other
programs serving children with special needs, Ride Right offers specialized solutions for student trans-portation. We understand, and are sensitive to, the complexities of transporting special needs children. Ride Right transports 750 children with special needs, delayed skills, and other disabilities with care every day. The parents and schools of the students we care for appreciate our deep commitment to making sure each pupil safely arrives to the special-ized education they need.
Special Needs
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While quality is of the utmost importance, Ride Right recognizes that excellent service isn’t always enough. At a time when education dollars are stretched thin, cost reduction is critical—and schools are willing to consider alternative models to reduce or contain costs. We aim to transition special needs students from traditional school buses to fuel efficient vans and sedans; paired with enhanced routing and improved vehicle utilization, this transition allows Ride Right to reduce costs by up to 30%.
To ensure every child receives safe, reliable transportation and is comfortable with their driver, Ride Right offers programs that:
Conduct frequent background checks and performance reviews on every driver Assign the same drivers to the same students every day to ensure consistency Schedule parent/guardian meetings to improve communication
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Simply put, as your
special needs
transportation partner,
Ride Right can make
your job easier and let
you return your focus
where it belongs:
education.
Citizens of communities across
the country rely on public
transportation and shuttle
services to get to work, shopping,
medical appointments, and other
daily activities. From extensive
fixed route systems in urban
counties to simple routes with
flexible options in smaller
communities, Ride Right offers
our clients turnkey operations for
any public transit structure.
Fixed Route
& Shuttle
Ride Right does more than just operate transit systems; we take it upon ourselves to continually evolve the programs we serve with innovative service enhancements. For example, our methods for optimization evaluate your current fixed and shuttle routes to help identify opportunities for expand-ing routes, decreasexpand-ing the amount of time passengers spend in transit, improving overall efficiencies, and reducing costs as a whole.
At all times when operating our clients’ routes and vehicles, Ride Right is firmly committed to one key principle: safety comes first for our passengers, employees, and transportation partners. We create a safety-conscious culture by proactively identifying and controlling hazards to prevent injury, accident, and other losses — another way Ride Right demonstrates our commitment to our motto of every trip is important.
Ride Right is proud to offer our clients intelligent transportation systems that leverage state-of-the-art technology aimed at enhancing efficiency, improving on-time performance, and ensuring safety, including:
Routing and scheduling software GPS and on-board video surveillance Mobile data terminals
Digital mobile radios Portable tablets
Mobility
Management
Leveraging our in-depth knowledge of the transportation industry, Ride Right offers an innovative approach to coordinated community transportation: mobility management. As ridership increases, mobility management delivers a strategic method for unifying, managing, and coordinating transportation services, scheduling and dispatching functions, and customer service into one centralized program.
Scheduling and dispatching Travel training
Assigning passengers the most cost effective,
appropriate mode of transportation
Rectifying substandard performance
Planning for future program growth Pursuing grant funding
Performing education and outreach activities As a mobility manager, Ride Right collaborates with our clients to create a broad range of synchronized, viable transportation services. Focusing not on one service, but on a family of transportation services, Ride Right’s mobility management approach offers solutions for:
To achieve practical, actionable
mobility plans, Ride Right looks
at every resource to design
solutions that match funding
sources, passenger needs, and
service availability. This
consultative approach, which
leverages the input of the
transportation organizations we
serve, as well as other local
stakeholders, delivers a practical
plan for unifying community
transportation resources.
16 Hawk Ridge Drive Lake Saint Louis, MO 63367 www.ride-right.net Toll free 888.409.6879 Phone 636.561.5686 Fax 636.561.2962
