Best «People & Talent» Management Program Ascott Young Talent Program

Full text

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WORLDWIDE HOSPITALITY

AWARDS 2013

Best « People & Talent »

Management Program

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The innovation

The home of a great career

The innovative features of this

program are to propose real life

mission for young talents from

well-known hospitality schools

.

Company objectives: recruit

young, promising talents who can

take on key responsibilities within

our serviced residences, groom

them for management positions

2 types of programs

Ascott Management Associates

Program (AMAP)

Apprenticeship / internship

Description

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Description

Ascott Management Associates Program

(AMAP)

o

Ascott Management Associate Program rolled out globally in

2011

o

This on-the-job learning program spans over 18 months

designed to provide the associate a good grasp of business

complexities and the knowledge and skills to excel in

hospitality management.

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Description

Ascott Management Associates Program (AMAP)

o

Advantages for young talents

Starting their career equipped with the knowledge and skills to

excel in hospitality management, through our comprehensive

rotation program

Receive exposure to different cultural experiences with the

opportunity to work in one of Ascott’s global network of

serviced residences

Be entrusted with responsibilities and challenges, while

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Description

Ascott Management Associates Program (AMAP)

o

Advantages for young talents

Offers good operational grounding & sound grasp of the

complexities of the business

Structured rotation to provide a complete hospitality

operations experience

A stint at corporate head office to broaden one’s perspectives

Special projects alongside rotation

A coach assigned to each Management Associate for

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Description

Apprenticeship / internship

o

Apprenticeship: 12 to 24 months

o

Internship: 6 to 9 months

o

The apprenticeship program dates back to 2007 (recruiting of 10

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Implementation

AMAP

o

Selection Criteria

Young promising graduates with a solid educational and

extra-curricular track record exemplifying leadership potential

Strong intellectual and analytical abilities

A passion for the hospitality and real estate business

Values aligned to Ascott’s core values

Good honors degree from targeted school

Good English language proficiency + another language

With a keen interest to work overseas

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Implementation

AMAP

o

Targeted schools

Ecole Hôtelière Lausanne (EHL)

Glion Institute of Highest Education

Ecole de Savignac

Master in Hospitality Management University of Paris 1

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Implementation

AMAP

o

Selection process

Interviews by HR and senior management Tests: DISC profiling and case studies

Screening of CVs

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Implementation

AMAP

o

Structure of the program: 18-month program

Corporate

France or Overseas

France or Overseas

Projects Management (6 months) Acting as Assistant Residence Manager (6 months) Acting as Assistant Residence Manager (6 months)

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Apprenticeship / internship

o

Targeted schools

MBA in Hospitality Management (IMHI)

Master in Hospitality Management University of Paris 1

Panthéon Sorbonne, IREST

Ecole Hôtelière Lausanne (EHL)

Glion Institute of Highest Education

Ecole de Savignac

CFA Stephenson

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Implementation

Apprenticeship / internship

o

Apprenticeship: different durations, depending on schools (e.g.

24 months for IMHI). Half-time in the company, half-time at the

university / school

o

Internship: flexible durations

o

Multifunctional internships : each intern can be provided the

opportunity to experience a wide variety of missions, including

an operational experience and a work program in Corporate

Office - Project Management

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Personal experiences

I have been working at Ascott for two years. I joined the company as an apprentice during my Masters degree. I didn´t come from the hospitality industry, but Ascott Human Resources saw my atypical profile and recognized my past skills and experience could be beneficial to the company. They gave me the

opportunity to work for a year in one of their residences in Paris, reporting directly to the General Manager. In this role, I had the opportunity to work on several projects and also enjoyed cross training in different areas of Operations. This allowed me to develop a better understanding of the sector and I was keen to continue my learning and development within the company. I thus applied to the AMAP Program.

Ludivine Plancade, graduated from University of Paris 1 Panthéon Sorbonne,

IREST Master in Hospitality Management,

Former apprentice - AMAP 2012-2014,

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Personal experiences

This program is driven by the need for young talents, for them to gain work experience on operational roles. A program designed to equip participants with the skills and experience to be future managers and leaders within the company. Furthermore, in contrast to internships or other trainings existing, the AMAP member works with the same level of responsibilities and autonomy as an experienced manager. In my opinion, this is the major value of the program, because we are actually able to experiment with the positions we occupy in real conditions.

The strengths of the program also reside in the diversity of the positions one’s can have over the 18 months period and in its international dimension. For my part, I started at the European Head Office, working in environmental project management, I then spent 6 months reporting to the management in a 4-star residence in London, before moving into my current role at Citadines Ramblas Barcelona as Assistant Residence Manager. A big part of my role here, is to assist with the ongoing renovation works. My last mission will take me to Germany, to experience the preopening process for a new property. I experienced different cultures, different management styles and I felt challenged since I started the Ascott experience. This will definitely have a positive impact on the rest of my career.

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Personal experiences

The most important thing of this program is that it really allows to have an overview of all the company procedure and to learn quickly all the aspects of a manager position. In fact, to have different functions in different properties in different cities is really an advantage which permit to be more open minded and to be aware of what a management position is.

I had the chance during my AMAP program to work in Spain, in UK, and in Paris, it was a fantastic opportunity for me to improve my languages skills and to discover different working culture.

This program is also a real challenging one, as you have to adapt and learn quickly. You just have 6 months to proof that you are a good manager, quite stressful but so rewarding.

I can say that I gave a lot during my AMAP program but also received so much meeting a lot of people, and going truth so many different function and responsibilities.

If I have one advise to future candidate: GO. AMAP program is a really great opportunity if you want to have responsibilities and if you want to grow quickly.

Anaïs Ledevin, graduated from University of Paris 1 Panthéon Sorbonne,

IREST Master in Hospitality Management,

Former apprentice - AMAP 2012-2014,

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Personal experiences

What values, strengths do you see for this program?

In my opinion, the main strength of the AMAP program comes from the fact that it gives us a strong understanding of the relationship between headquarters and operations.

Another main strength is the fact that we have the chance to benefit from the valuable experience of experimented directors once in operation.

I believe this program is growing us very quickly into efficient (at least I hope) manager.

Another aspect that needs to be highlighted is the multiple trainings provided within the program which in my opinion really add a strong value to the experience.

To whom would you suggest this program to?

Ambitious young graduates eager to gain fast experience in running a property.

Benoît Allain, graduated from EHL,

AMAP 2012-2014,

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Performances of this program

AMAP

o

To-date the AMAP has taken onboard about 18 management

associates across Ascott

Number of apprentices and interns in Europe

26 former apprentices were hired after the apprenticeship

since 2010 in Europe

2010 2011 2012

Apprentices 11 20 24

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Career Opportunities

What can they look forward to after the program?

Extensive exposure and experience to jumpstart a meaningful

career in hospitality operations

Deployment to a permanent role in hospitality operations

based in Europe

Opportunity to be posted to overseas roles where available

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References

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Related subjects : People Talent and Training