POSITION DESCRIPTION
Title:
Personal Trainer/Gymnasium Instructor
Position Number:
P138271
Division:
Community Development & Services
Branch/Unit:
Active Monash
Approved By:
Date Approved:
1 Position Objectives
The personal trainer/gymnasium instructor delivers and supervises fitness programs designed
for MARC/ CAHC/ ORC patrons.
This position ensures that the gymnasium is safe for patrons and that programs are
professionally delivered in accordance with Fitness Australia and MARC/ CAHC/ ORC program
requirements.
2
Key Responsibility Areas
For each facility;
2.1
Provide high quality customer service through the assessment, development and
delivery of individual fitness programs for club members.
2.2
Conduct personal training sessions and grow client base.
2.3
Develop and foster a club culture amongst patrons and promote other fitness and
recreation activities.
2.4
Implement policies and procedures.
2.5
Report major and minor issues concerning club members or the facility to the Team
Leader.
2.6
Provide a professional public image and maintain a safe, informative and friendly club
environment.
2.7
Provide advice to members of the public and refer specific inquiries to the appropriate
Manager, Team Leader, Duty Manager or Centre Manager.
2.8
Help provide and maintain a safe and clean work environment for both safe and
members
1. ORGANISATIONAL RELATIONSHIP
Reports to: Health & Fitness Team Leader
Internal Liaisons:
MARC/ CAHC/ ORC Centre staff Various council staff
External Liaisons:
Community Organisations / Schools / Residents/
Club Members Emergency Services providers including: Police, MFB, and SES
Members, casual patrons Contractors and Supplier
Fitness Victoria/Australia Australian Fitness Accreditation Council
4 Organisational Context
In 2015 Monash had an estimated population of 185,037 residents. Forty five percent (45%) of its population were born overseas, making Monash one of the most cosmopolitan municipalities in Victoria. Monash is close to the demographic centre of Melbourne. The municipality has a highly skilled and well-educated workforce, with 13% having a degree or higher education. Monash residents also enjoy a high level of home ownership that is considerably higher than the Melbourne average.
Council’s vision for Monash is for:
“An inviting city diverse and alive with activity, designed for a bright future.”
The mission is to:
“Make a difference through commitment, leadership and expertise.”
The Monash values support the vision and mission by defining the principles and behaviours that shape the organisations culture.
The values, which are fully explained in the Code of Conduct, are: • Achieving through leadership
• Impartiality • Responsiveness • Accountability • Integrity • Respect
The values can be remembered using the acronym AIR AIR.
Five Divisions deliver the Council’s programs and services. They are:
• City Development
• Community Development & Services • Corporate Services
• Executive Division • Infrastructure
The Community Development and Services Division provides a wide range of community focused services that are relevant, of high quality and based on best commercial principles. The Division delivers services in:
• Home and community care
• Early Years services and Immunisation • Youth & Family services;
• Arts including Monash Gallery of Art; • Libraries;
• Community information;
• Sport and Recreation facilities and programs; • Aquatic and Leisure Centres;
• Community strengthening and planning; and
• Economic Development.
The incumbent of this position is required to contribute to the achievement of the Council’s mission through effective teamwork with colleagues, including those in other Divisions and in developing sound working relationships with a range of internal and external parties.
Active Monash
Active Monash encompasses all recreation and leisure services delivered by the City of Monash, including Monash Aquatic and Recreation Centre (MARC), Clayton Aquatic and Health Club (CAHC) and Oakleigh Recreation Centre (ORC).
The three Active Monash leisure centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash fosters a culture of professionalism, innovation and exceptional service delivery.
MARC is a premier aquatic and health and fitness facility for the Monash community, schools and users from outside the municipality. The Centre has 8 separate bodies of water including Victoria’s largest wave pool. There is a fully equipment health club with group exercise and personal training studios, a crèche and merchandising facilities and ease of access for specialist groups.
CAHC is a multi-functional aquatic and health & fitness facility within the Clayton Community Centre. This leading community centre houses Library Operations, Youth and Family Services, Maternal and Child Health Services, Occasional Care Services, a Café, Arts and Theatre facilities. The facility has an indoor 25m pool and a fully equipped health club with group exercise studio.
ORC provides the community with a fully equipped health club, a 4 court indoor stadium and seasonal outdoor aquatic facilities. The family friendly aquatic facilities include a heated dive pool, heated 50mtr outdoor pool, multipurpose pool, play pool and splash pad.
MARC, CAHC and ORC have a central management structure, with the majority of staff and management working across all three sites. The central management structure is broken down into six main Business Units with the aim to focus on delivering an exceptional customer experience across all areas of the business:
Operations Aquatics
Health & Fitness Customer Experience Sales & Marketing Training & Development
5
Accountability and Extent of Authority
5.1
Co-ordinates and delivers fitness programs.
5.2
Ensures safety of members, particularly in their use of exercise equipment.
5.3
Determines appropriate use of exercise equipment.
5.4
Provides direction to members.
6 Judgement and Decision Making
6.1
Exercise judgement over the behaviour of guests ensuring that they do not place
themselves or others at risk.
6.2
Assess member/potential member's fitness level and capacities and develop an
appropriate fitness program.
7 Specialist Knowledge and Skills
7.1
Knowledge and experience in the development of individual gym programs.
7.2
Knowledge of physical assessment methodologies.
7.3
Commitment to professional development through relevant professional peak bodies.
8 Management Skills
8.1
Experience in managing small and large groups in a gymnasium.
8.2
Organisation and time management skills.
9 Inter-Personal Skills
9.1
Well developed interpersonal and communications skills, with particular abilities in
delivering gym training programs
9.2
Strong customer service orientation
Centre Manager Customer Experience Manager Health & Fitness Manager Health & Fitness Coordinator Health & Fitness Team Leader FT Personal Trainer Group Exercise Coordinator Health & Fitness Team Leader Group Exercise Instructors Dry Programs Coordinator Group Exercise Instructors Operations
Manager Manager Aquatics
Sales & Marketing Manager Training & Development Manager
9.3
Ability to convey instructions and information to patrons.
9.4
Ability to work in a team and help foster team goals.
10.
Qualifications and Experience
10.1
Approved certification in Gymnasium Instruction/Personal Training (Certificate 3 and 4
in Fitness).
10.2
Experience in a customer service environment.
10.3
Experience in growing personal training base.
10.4
Experience in Microsoft Word and Excel.
10.5
Experience within the leisure industry.
10.6
Current Level 2 First Aid Certificate.
10.7
Current CPR Certificate.
11.
Key Selection Criteria
11.1
Appropriate industry qualifications.
11.2
Sound communication, customer service and interpersonal skills.
11.3
Experience in assessing physical fitness and developing individual gym programs.
11.4
Experience in managing patrons in a dynamic health and fitness environment.
11.5
Ability to market and cross promote key programs conducted by MARC/ CAHC/ ORC and
make appropriate recommendations and referrals as necessary.
12. Other Relevant Information
•
Risk Management
The effective management of risk is critical to ensuring Council achieves and sustains its
Corporate and Business Planning objectives. Risk is inherent in all business functions (there is
no risk free environment); therefore it is managed in a consistent and structured method in
accordance with the City of Monash Risk Management Framework and Australian Standards for
Risk Management.
All Council employees are committed to ensure that Organisational objectives are met whilst
the welfare of the staff, community, visitors and contractors is protected and property (real and
intellectual), equipment, information and financial assets are preserved.
Every staff member of the City of Monash is responsible for identification of potential risks and
opportunities related to their areas of responsibility, while management (at all levels) is
responsible for the development of risk mitigation plans and the implementation of risk
reduction strategies. Managing risks and opportunities forms an active part of day-to-day
business activities and planning processes.
•
Occupational Health and Safety
Under Council’s Occupation Health and Safety Strategy all employees are required amongst
other things, to act responsibly and in a manner which does not put the health and safety of
themselves or others in the workplace at risk, diligently observe and maintain a duty of care to
themselves and all others within the work environment and to perform duties in accordance
with accepted work practices and procedures.
Employees in a supervisory role must ensure that safe work practices are observed and issue
instructions in relation to or cease unsafe work practices in the workplace.
•
Equal Opportunity and Harassment
All employees of the City of Monash have a legal and moral responsibility to treat each other
fairly and are expected to fulfil these responsibilities as a condition of employment. As
employer the City of Monash will not defend or support discriminatory actions of staff that are
unlawful.
Employees are encouraged to support each other in creating and maintaining an environment
that is free of harassment.
•
Privacy
The City of Monash is committed to complying with the Information Privacy Act 2000. The City
of Monash recognises the importance of the privacy of personal information collected by the
Council and is committed to ensuring that personal information is appropriately stored and
managed.
All employees must therefore, at all times, ensure that the personal information collected and
held by the Council is protected from misuse, loss, unauthorised access, modification or
disclosure. Council employees will only collect information directly relating to the services
being provided to clients. Council employees will not disclose personal information to any
person or organisation without written consent or unless prescribed by a lawful instruction.
•
Code of Conduct
The Code of Conduct provides a framework for ethical professional behaviours that must be
observed in the range of interactions between Council employees and with the public. It covers
various areas of professional conduct and details the minimum standards of behaviour
expected of employees.
The Code applies to all employees of the City of Monash and all employees are expected to
familiarise themselves with the Code and ensure compliance with its principles.
PERSONAL CAPABILITY REQUIREMENTS
Position Title/Staff Category: Gym Instructor/ Personal Trainer
Requirements Frequency
Unlikely Possible Occasionally Regularly Passive Sitting - desk Sitting - counter Sitting - vehicle Standing Telephone Computer – desktop Computer – laptop
Observations: customer and/or client safety
Writing
Reading
Manual Handling
Bending spine forwards
Twisting spine to side
Bending Spin Backward e.g. A small degree of back bending may be required when filing in the confined space of the compactus
Working with one or both hands above shoulder height
Lifting floor-waist (No more than 5kg per item)
Lifting at waist height (No more than 5kg per item)
Lifting waist-overhead (No more than 5kg per item)
Pushing (trolley weighing up to 50kg)
Pulling (trolley weighing up to 50kg)
Moving equipment and/or furniture
Lifting/holding children
Exerting force with one hand or one side of body
Exerting force in an awkward posture
Holding, supporting or straining
Agility
Squatting
Kneeling
Looking up
Looking down
Reaching forwards or sideways >30cm from the body
Gripping or grabbing
Mobility
Walking
Walking whilst carrying weight<5Kgs
Unlikely Possible Occasionally Regularly
Climb Steps/Stairs
Climb ladder
Driving – passenger vehicle
Driving – light commercial (normal licence)
Driving – bus (endorsed licence)
Driving – machinery/heavy commercial (endorsed licence)
Sensory
Fine hand coordination
Hearing – hold direct conversation, telephone, noise, alarm
Hearing - telephone
Hearing – alarm/disturbance
Visual – computer screens, electronic signs
Visual – read printed material, signage
Visual – driving
Emotional
Dealing with customers
Dealing with aggressive customers
Supporting age dependent persons
Managing conflict
Managing complex personal counselling
Providing empathy
Work Environment
Indoor air conditioned
Outdoor – exposed to elements
Outdoor – plant and equipment
Confined spaces
Working at height
Dust
Pollen (or other allergens)
Cleaning agents
Foul smells
Personal waste
Note: This template does not represent an exhaustive account of all job factors however it forms a basis to guide staff and medical professionals as to the activities for which a personal capability must be sustained.
Applicant acknowledgement
I have read and understood the personal capability requirements that are attached to this position and declare that I am capable of meeting the requirements as indicated and acknowledge the requirement to maintain such capability whilst performing the position.
