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PCS
’s Vision
Our vision is to become the recognized leader by our customers in providing IT services and products in Egypt.
PCS
’s Mission
Providing innovative IT solutions to satisfy clients and bridging the gap between IT & business through a set of services and products which help IT departments to deliver most valuable, cost effective and best performance services to their organization.
PCS
’s Values
At PCS, we are committed to a set of core company values that guide our decisions as well as our long-‐‑term strategies. Our commitment to the success of every client we serve depends on these foundational values:
Client Value Creation. Honesty and Integrity. Continuity & Perseverance.
Alignment of technology with business needs.
PCS is your One-‐‑Call Source for providing Outsourcing
Services, Hardware, Software & Support/Maintenance Services for SMEs (small & mid-‐‑sized enterprises) & MNCs (Multinational Corporations) through our professional team.
We personalize the IT experience for your organization with solutions tailored for the issues your business is facing.
PCS seeks to maximize your realized return on investment, while minimizing the impact on your business. Additionally, we strive to provide a rather complete care that is often overlooked by our competitors. We try to meet the ever changing needs of our clients, plus adopt an innovative approach to solving IT problems.
PCS’s Professional Services Division is equipped to handle all your consulting requirements.
Our consultants will work with you to ensure that your information technology is being effectively utilized and fulfilling all the needs of your business. Our consultants can assist you with IT analysis, review IT infrastructure, & services desk turnkey deployment.
PCS offers a comprehensive spectrum of IT Solutions in Outsourcing Services, Supporting Services, Hardware, Software and Infrastructure Solutions. Our strategic partners: Microsoft, VMware, NetApp,
Dell, Kaspersky & Huawei.
PCS
’s Divisions
•
Hardware Services.
•
Hardware Maintenance Services.
•
IT Outsourcing Services.
•
Payroll Outsourcing Services.
Hardware Division
Focuses IT solutions to start, maintain and/or upgrade IT services. Deploying modern IT technologies is no longer a matter of selling IT equipment, It contains also all needed IT operational services and even IT Hosting. Cloud Computing is framework that contains all customers varying needs to operate their environments. Hardware division’s mission is to provide complete services for public clouds including hosting, operations, management, back-‐‑up, and disaster recovery and even providing complete private cloud for our clients.
In order to reach the above goal Hardware division will use all needed technologies as soon they are matured enough, secured enough and provide value of TCO and ROI to our customers.
To reach the intended Hardware division’s goal we utilize the following products:
Client products
Desktop-‐‑ Notebooks – Thin clients.
Depending on business needs we can provide the suitable client solution ranging from Desktops to thin clients and Notebooks.
Enterprise Products
As a vital and performance affecting parameter in a cloud building solution, Enterprise items are selected to meet a cost effective and yet best performance scalable solution
Servers
Ranging from stand-‐‑alone uniprocessors to blade with multiple processor servers.
Storage
All needed connectivity and scalability for future growth as per business plan are considered when designing storage solution.
Hardware Maintenance Division
PCS hardware maintenance services increase operational, efficiency, and Improve IT availability by enabling you to:
• Proactive and preventive problem resolution will reduce the
chance of later service disruption
• Manage your IT budget with predictable, controllable, cost with
various fixed cost pricing options, PCS enables easy budgeting for current and future needs
Since hard – to – control variable cost are replaced by fixed costs.
• Eliminate the cost and headache of multiple services providers,
with PCS’ s Multi-‐‑vendor capabilities, you can reduce the number of services providers you need to support.
• Our fixed, resident, and dedicated engineers at your company will
help you to reach the highest level of support you are searching for as we will be a part of your business.
• Re-‐‑focus on your core business and managing more strategic
initiatives while receiving the best IT support services available.
Virtualization
As the milestone in any cloud solution, Virtualization is built around the big players.
Software Products
Applications which provide direct functions to business are sized to accommodate the above resources for profitable business.
Peripherals
For managing the availability of system components and for profitable personal & group business and return of investment of systems which may be in warranty or in post warranty period lead us to partner with spare parts and peripherals providers, so we can supply our client with RAMs, HDs, USB devices, printer cartridges, printer spare parts, whole printers, etc.
PCS’s Hardware Maintenance Division, not about replacing the defected parts only, our professional engineers through our preventive maintenance will guarantee your hardware always in a good manner
Outsourcing Division
Managed IT Services
Outsourcing Division focuses on helping you keep
your business running on day-‐‑to-‐‑day basis. Our Outsourcing Division's proactive focus ensures that our technicians test and evaluate updates, patches, and threats before we install them in your environment to maximize your company's uptime and the life of your IT components.
PCS Team helps your business with typical day-‐‑to-‐‑day and uncommon technology issues alike. We keep our teams up-‐‑to-‐‑date with the latest information the
technology industry has available. This ensures that our solutions tailor technology around your needs rather than tailoring your needs to technology. PCS's
approach, coupled with our dedication to personal & interactively service, has been directly responsible for the positive impact made on our clients;
Businesses around Egypt rely on PCS's technical expertise and our dedication to personal service to appeal the issues they face. When you call upon PCS, you can be 100% confident that your issues will be treated as our own and addressed in a professional, timely and effective manner.
PCS’s Outsourcing Division keeps your businesses IT operations running day-‐‑to-‐‑day. PCS is an Egyptian based company with Egyptian staff members,
They are dedicated to personalize the IT experience for each of our client. We work with clients to ensure they understand the benefits as well as the potential drawbacks of outsourcing their IT services. Our client focus and customized approach allow us to tailor our approach to supplement your existing IT resources or assume the role of your IT department.
PCS understands that the Service Desk functions are not just about people logging incidents. Our Service Desk is the perfect integration of people, and standards to enable speedy and satisfactory incident resolution and improve the productivity of the end user.
We can outsource different IT Job Posts starting from helpdesk staff till IT Project management.
What are Managed Services? Managed Services can
be generically defined as running a service for a customer by a vendor on the agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price. Certain components of managed service (typically in the application development scenario) could be variable in nature and price.
PCS’s Managed IT Services tailor to your organization helping you maximize your IT return on investment (ROI).
Help Desk Services
For quick troubleshooting of your issues, our Help Desk is certified with the latest technologies & certificates, also we are outsourcing IT Technical engineer in a project basis
Why use Outsourcing Services?
No initial setup fees.
Minimal down payment for short term projects.
Service is available 24/7, 365 days a year.
Make better use of your secretary or staff’s time.
No employment issues.
No expensive agency/temp fees. Competitive rates with potential savings up to 60%.
Why PCS Outsourcing Services in specific?
Young, challenger, promising, innovative, new and successful companies choose us because of our relentless ability to cope & adapt.
WORLD-‐‑CLASS QUALITY Guaranteed
minimum 99.5% accuracy.
SECURITY and CONFIDENTIALITY:
facilities, policies and network infrastructure adhere to the strict international standards.
COST-‐‑EFFECTIVE and COST-‐‑
EFFICIENT: competitive rates,
outstanding results.
FLEXIBLE: adapts and adjusts to
clients’ need.
Wide, Integrated, Secure, & Experienced.
Possible contracts
Full time on-‐‑site, standard and individual schedule.
Service during weekends and holidays.
Incident-‐‑based service (on demand). 8*5 contract, 7*6 contracts.
Information Technology
Management Services
No matter the line of business you are in, with increasingly demanding and global marketplaces, you will need effective business management and IT systems to help you to remain competitive and profitable. PCS can assist you.
We provide hardware, software, and outsourcing Services of the highest quality, by offering a wide array of Information Technology Management, including technology consulting, IT outsourcing and IT support services. At PCS, we personalize our IT management services for each organization and take the time to understand your organization to provide custom tailored solutions that meet your specific needs.
Data outsourcing companies are often used to reduce costs and maximize return on investment. PCS is an IT outsourcing company or also called Managed IT Services Company offering a variety of services to meet the needs of each client. Our outsourcing services include managed IT services – G2, IT support solutions through our Help Desk, Outsourcing Staffing G1.
We provide a full range of Service Desk including the following:
On-‐‑Site Helpdesk. Incident Management. Problem Management.
Configuration & Inventory Management. IT Assets Management.
Using some recommended programs & tools is what sets us apart from other IT consulting companies. Our edge is our personalized service and tailored solutions. Our Outsourcing consultants will work closely with you to create a plan to ensure your network scales with the growth of your organization. Please contact us to speak with an IT sales consultant to discover how PCS can help your organization.
PCS
is the right outsourcing partner for
routine IT tasks, becausePCS
professionals will help you to ensure sustained IT operation, delivering the following benefits:
In-‐‑house headcount reduction.
Reduced cost of searching for, selecting and adapting staff with required skills.
Reduced risks of recruiting and retaining staff.
Optimized workload of skilled in-‐‑house staff and the possibility of selecting a professional with the required skill set for the required engagement format.
Guaranteed high quality of service in any region In Egypt.
Decreased total cost of ownership and transparent financial aspects of resource planning, IT overhead, training Cost.
Improved IT performance, reliability & reduced risk.
A technology edge over competitors.
Access to different skills and technology as needed.
Accelerated development and time-‐‑to-‐‑ market cycle.
Backup engineer during the vacation of outsourced engineer.
What expertise is available for you? End-‐‑user support (Help Desk, Service Desk, support & Backup Engineer).
Windows System administrators. Database and business applications administrators.
Contact center operators & Call Dispatcher.
Information security staff. System architects.
IT project managers. IT Cluster Manager. IT Supervisor.
Services delivery manager. IT Service Team Leader. Microsoft Products Consultant. Apple System Administrator. Developer.
Day-‐‑to-‐‑day and ad-‐‑hoc tasks that could
be entrusted to PCS expert
Set up and configuration of equipment (Desktop and Server). Support for workstations, software and office equipment.
Hardware and software purchase. User administration and support.
PCS
can enhance the growth of your
business through our experienced IT
professionals who take the time to
understand your needs and design a
solution that’s suitable and help you
implement it successfully in your
organizational cycle.
PCS’Head Office
4th floor, Building # 17, Abdelmoniem
Ryad, El Batal A. Aziz Cairo – Egypt Tel. /Fax: (+202) 333 82537 Mobile: 011 20 5555 34 Email: Admin@pcs-‐egypt.com Website: www.pcs-‐egypt.com
For more information on how we can become partners please contact us
through: any of the following:
Why use Outsourcing Services?
No initial setup fees.
Minimal down payment for short term projects.
Service is available 24/7, 365 days a year.
Make better use of your secretary or staff’s time.
No employment issues.
No expensive agency/temp fees. Competitive rates with potential savings up to 60%.
Why PCS Outsourcing Services in specific?
Young, challenger, promising, innovative, new and successful companies choose us because of our relentless ability to cope & adapt.
WORLD-‐‑CLASS QUALITY Guaranteed
minimum 99.5% accuracy.
SECURITY and CONFIDENTIALITY:
facilities, policies and network infrastructure adhere to the strict international standards.
COST-‐‑EFFECTIVE and COST-‐‑
EFFICIENT: competitive rates,
outstanding results.
FLEXIBLE: adapts and adjusts to
clients’ need.
Wide, Integrated, Secure, & Experienced.
Possible contracts
Full time on-‐‑site, standard and individual schedule.
Service during weekends and holidays.
Incident-‐‑based service (on demand). 8*5 contract, 7*6 contracts.
We are proud to have been associated with
QNB Al AHLI ”NSGB”.
ADIB.
BNP Paribas.
Pepsico.
Franke Kitchen Systems.
SAP Egypt.
Nissan Motors.
Tetrapak.
Wasla Contact Center.
Esnad Contact Center. Kidzania. Egypt Foods. Ford Foundation. Pfizer. Petronas. Beyti.Dar El Memar Group. Methanex.
Philips. Convatec.
Smart Village Schools.
Payroll systems make payroll fast and easy
Pay your employees easily. Take care of taxes on time Keep yourself organized Manage employee benefits
Payroll Outsourcing Division
The key to efficiently running a business is to make sure that your employees are well compensated, receiving their salaries on time.
No matter what the size of your business is.
Outsourcing your payroll can provide your business with a number of important benefits:
• Save time
-‐‑ Processing payroll
-‐‑ Cutting and distributing paychecks
-‐‑ Calculating and paying withholding and employment taxes
• Save Money
-‐‑ The resources allocated to maintain the payroll paperwork.
-‐‑ Tracking and filing of payroll documents
• Avoid Penalties.
-‐‑ Payroll provider calculates payroll taxes.
-‐‑
Monthly or quarterly employment taxreports are managed by the payroll service.
Public Cloud Services’ Head Office
4th floor, Building # 17, Abdelmoniem Ryad, El Batal A. Aziz
Tel. /Fax: (+202) 333 82537 Mobile: 011 20 5555 34 Email: Admin@pcs-‐egypt.com
Website: www.pcs-‐egypt.com
