Managed Document Services Security, Governance, Outsourcing. secure. control. manage

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Managed Document Services

Security, Governance, Outsourcing

control

manage

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According to IDC research, centralized control and management of output

infrastructure can provide customers with 15% to 30% annual savings.

Ricoh Managed Document Services (MDS) transforms infrastructures and

allows organizations to deliver the right information at the right time in

the right form — all while saving significant amounts of money.

Ricoh Managed Document Services (MDS)

Ricoh MDS is a global service that goes way beyond printing. We can help you improve your document workflow and related processes as well as manage and optimize your document infrastructure. We can identify opportunities to reduce your total cost of operations, leverage your IT investments, secure your data, and provide a single point of contact for all of your IT needs.

Outsourcing the management of your printing infrastructure with Ricoh MDS enables your IT staff to work on more critical business areas and projects. Benefits can include:

Decreased and controlled document-related expenses

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(up to 30% according to industry analysts) Reduced help desk calls

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Single point of contact for multiple vendors

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Improved business processes

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optimize

outsource

govern

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Managed Document Services Portfolio

Our service begins with a “current state” assessment of your output environment and continues with the solution design of a metrics-based “future state.” We then lead the transformation from your current state to an ideal output environment and collaborate with your senior leadership to drive ongoing improvements and continuous optimization.

The MDS Manage phase plays a critical part in helping your company maximize your investment in document management across your enterprise. Ricoh can provide these services:

Fleet monitoring and reporting

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Dedicated on- or off-site fleet and service management

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Service desk integration

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Automated consumables ordering

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Business and document process optimization

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Continuous fleet performance improvement

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Change management strategies and services

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Service level performance reporting

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Ricoh’s MDS portfolio includes a series of tailored IT services that are configured to create a globally cohesive, uniform and robust set of on- or off-site offerings that meet your specific business objectives.

IDC’s 2010 MarketScape Report positions Ricoh in the leaders’ category for Managed Print Services Offerings and Strategic Direction.

Ricoh was positioned as a Leader in the Gartner Magic Quadrant for Managed Print Services Worldwide, Ken Weilerstein et al, September 22, 2010.

Outservicing

Ricoh delivers MDS through a unique “Outservicing” model. Outservicing is a continuous and collaborative journey that includes deploying proven Business Process Optimization (BPO) and sustainability strategies.

We ensure a successful and profitable transformation through expert application of a Change Management methodology designed to identify, measure and change costly end user practices. As a result, we help your organization achieve sustained savings, a truly “green” information infrastructure and more agile operations by:

Optimizing your fleet and leveraging existing IT

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investments

Streamlining your business processes to enable shorter

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development and time-to-market cycles

Facilitating your organization to be more responsive to

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change, giving you the edge over your competition Reducing your total cost of IT ownership and operations

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so you can redirect your savings toward strategic business investments

Improving your document and data security significantly

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MDS and ITIL

®

_{– Aligning Best Practices}

IT departments everywhere are assigned the job of managing data from capture and storage, to archiving, retrieval

and output. To ensure effective data management, many technology groups follow the best practices documented in ITIL®_{(Information Technology Infrastructure Library), a}

globally-recognized IT approach to service management. Ricoh has incorporated ITIL®_{standards into our service level}

management practice to provide a methodical approach to delivering IT service and solutions. By design, Ricoh’s MDS phases align with the service elements within the ITIL®

framework. The result is a close partnership between Ricoh and IT working together to move your organization toward a common goal of continuous improvement.

Tools to Effectively Manage your

Output Environment

We have proven technologies — including integrated backend databases and powerful front-end tools, such as the

web-based TRAC Solution™_{— for seamless management and}

maintenance of multi-vendor equipment. Ricoh can also provide Service Desk System Integration Project Management. The TRAC Solution™_{is a centralized system that can:}

Monitor service requests

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Initiate, track, and resolve trouble tickets

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Manage service level agreements

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Simplify space and move planning

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Automate asset tracking and management

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Secure visitor processing

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Centralize copy management and workflow

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Control mailroom operations

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align

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Leveraging your SharePoint

™

Investment

Ricoh’s goal is to provide businesses with an efficient, long-range, user-friendly solution to manage the lifecycle of business records on the SharePoint™_{Enterprise Content} Management platform. Ricoh will help you:

Leverage Microsoft

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J ® SharePoint™ for the most scalable

technology platform

Enhance day-to-day business efficiencies and operations

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including information security

Search millions of files in seconds, reducing the time spent

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browsing folders for files

View, annotate and automate documents quickly

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Reduce IT administration by utilizing one technology platform

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Launch an IT solution and expand capabilities in a modular

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fashion

Secure and comply with your business rules

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Ricoh teams up with KnowledgeLake to extend the native capabilities of SharePoint™_{for solving today’s complex} document problems. KnowledgeLake’s solutions are fully compatible with Microsoft Office®_{SharePoint Server}_™

(MOSS) 2007 and Windows SharePoint Services™_{(WSS) 3.0.}

Closing the Consumption Gap with

Change Management

As technology gets more and more complex, many organizations are not realizing the full benefit and value of their IT investments because a solution is too difficult to use or employees haven’t been properly trained to use it. This is commonly known as the Consumption Gap.

Ricoh recognizes that when a new way of doing things is introduced, people’s acceptance is the critical element to adoption and long-term success. Members of Ricoh’s MDS

teams apply Prosci’s®_{Change Management methodologies to}

ensure your employees are informed of the need for change, and how it will make their jobs easier and more effective. Our Change Management services can help:

Reduce the risk of IT

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implementation

Increase the rate of new

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process and technology adoption Improve efficiency, J J security and organizational flexibility Decrease overall J J project costs

Drive increased profitability and continuous improvement

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Close the consumption gap

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Let Your IT and Network Operations Staff

Concentrate on What They Do Best

The shortage of talented IT staff means you’re incurring significant costs for operations staff to manage documents, devices and consumables. What they should be focusing on is optimizing your IT investment to better meet your business objectives – thinking “upstream.” Ricoh’s MDS will enable them to do just that. Ricoh can proactively monitor and manage your document management and output infrastructure. Instead of responding to fire drills, tasks that need to be completed can be scheduled, allowing your staff to focus on what they do best – using their IT knowledge to help your organization meet its goals.

In a 2009 study conducted by TSIA, only 14% of enterprise software deployments were rated as “very successful” by the company IT executives who owned them. Of these executives, 12% rated themselves as “not very successful” and 74% as “only moderately successful.”1

1_{Source: TSIA/Neochange/Sand Hill Group. Q3 2009}

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Outsourcing Doesn’t Have To Mean

Out of Control

Ricoh works with you to understand just how much control you want to maintain over your document security and management processes. We’ve worked with many companies facing similar challenges. Our range of services are delivered based on your needs and you can have as much oversight and control of the process as you desire.

Ricoh Network Support Services

Your Single Source for Complete National or Local IT Services and Support

Ricoh Teknoforce delivers expert technical assistance and network support with nationwide coverage for any size organization in any industry. We offer a single source for all your IT service needs, whether you are building a network from scratch or looking to improve IT performance. Ultimately, Ricoh Network Support Services enable you to offload time-consuming tasks, ensure high network uptime and security, and take a more proactive approach to upgrades, maintenance, and issue resolution. Our support services include the following:

Teknoforce Proactive Services

Improve the health of your network and your employees’ productivity by ensuring peak performance of your IT infrastructure, reducing network risk, improving network security, and ensuring data availability, 24 hours a day, seven days a week. Benefits include the following:

Executive Summary and Network Health reports and analysis

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Automated remote monitoring and maintenance of all

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servers and workstations

Server and Workstation optimization

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Anti-virus, security and software patches

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Remote desktop tools

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Service Desk support

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On-site services

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Predictable, fixed monthly fee

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Responsive Support

On-demand IT support available to answer your call, anytime

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Enables your organization to supplement the capacity of

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your IT department

Supports smaller businesses leveraging professional IT skills

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and services

Network Monitoring

Our Managed Services Operations Center (MSOC) features

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multi-tiered redundancies for the network, power, security and monitoring systems

IT and security specialists protect your network

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infrastructure with round-the-clock coverage utilizing the latest tools and technologies

Specialists handle over 76% of IT issues remotely without

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having to dispatch a technician, saving you time and money

Small Business Suite

Small and medium-sized businesses want the same document management capabilities as larger enterprises. To grow and thrive, you need robust and compatible IT systems and sophisticated applications. Powered by IBM®_Lotus®

Foundations™_{servers and managed by Ricoh Teknoforce}®

professionals, the Ricoh Small Business Suite delivers everything small and medium-sized businesses need to collaborate productively while cost-effectively improving security and reliability.

Voice Over IP (VoIP) Integration

The integration of voice and data is a necessity in today’s digital world; however, the cost of connecting two or more offices for both phone (voice) and data can be cost prohibitive. Partnerships with leading VoIP providers enable Ricoh to provide simple, scalable, reliable communication solutions for any size business.

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Large Enterprise Solutions

Ricoh Network Support Services is staffed by over 1,700 expert IT engineers, with over 2,000 combined certifications, and offers a unique, cost-effective solution for large

organizations, providing: National service coverage

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Proven IT services expertise

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Comprehensive portfolio of remote and on-site services

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Additional IT capacity available to you on short notice

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If you want to spend less yet achieve higher fleet up-time, improve information security, and overcome IT issues faster, please contact your local Network Support Engineer. Email us at [email protected] or call us at 1-877-32FORCE.

Multi-vendor Service and

Management Capabilities

Ricoh can act as your Single Point of Contact (SPOC) for all output devices, including non-Ricoh units. Our trained technicians will provide service to select 3rd party output devices, such as Hewlett Packard®_{and Lexmark}®_printers.

For other output devices, Ricoh will manage the vendor relationship to ensure consistent service levels across your entire fleet. As an additional option, Ricoh can also provide on-site service desk functions with full-time, dedicated employees who work in collaboration with your organization’s existing help desk. Ricoh can:

Manage your supplies, service and vendor relationships

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efficiently

Provide reporting and timely access to enterprise information

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Deliver on- and off-site services

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We have service relationships that can provide IT, procurement, and logistical services no matter where you are located. And because these relationships are managed by Ricoh, you can rest assured that service levels are maintained and consistent with the high standards you have come to expect from Ricoh.

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Data Management – From Start to Finish

Ricoh MDS can help your company create documents and securely manage them through their entire lifecycle. The process will be seamless no matter the media or format, whether the data is structured or unstructured, and regardless of the software used to create the documents. A carefully thought-out plan optimizes the business value of each document to your business processes and ensures the effectiveness of your staff every minute of the day.

Security and Technology Capabilities

Ricoh offers a portfolio of technologies and professional services that take document and data protection to an entirely new level. Our depth of experience and breadth of expertise means you can be confident that your existing compliance efforts will not be compromised. Our multi-layered security includes secure document printing, file encryption, removable hard drives and other techniques to support information security and regulatory compliance initiatives.

From authentication to managed security, to accounting and auditing, we can secure your documents at every point in your network. As part of your overall security policy, Ricoh MDS can address business requirements across your entire enterprise with best-in-class security practices including:

Accounting and cost recovery

J J Auditing J J Authentication J J Managed security J J

Monitoring and reporting

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Smart card technology

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Random Access Memory (RAM)

Many Ricoh multi-functional products (MFPs) and printers use Random Access Memory (RAM) instead of a hard drive for document processing. This means that document images are not stored on a hard drive and are not available for retrieval. Benefits include:

Erasing all images automatically when your Ricoh

multi-J J

function product (MFP) or printer is powered down Enabling MFPs and printers to be used with confidence —

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even for jobs involving highly proprietary information

Ricoh’s Optional DataOverwriteSecurity System (DOSS)

DOSS automatically overwrites data from the hard drive of your Ricoh MFP after each job is completed — data is destroyed to make recovery virtually impossible.

Provides two (2) methods for overwriting hard drive data –

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Event Driven and Overwrite All:

1. Event Driven mode destroys copy, print and scan data immediately after each job is processed

2. Overwrite All mode overwrites the device’s entire hard drive, including stored documents

Uses technology based on U.S. Department of Defense

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(DoD) and National Security Administration (NSA) overwrite methodologies

Validated with ISO 15408 Certification to Evaluation

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Assurance Level (EAL) 3 for selected DOSS options2

2_{DOSS must be installed on the MFP or printer at the customer’s location for ISO 15408}

compliance.

Encrypt Valuable Information with the Ricoh Hard Drive Encryption Option

Benefits include:

Helping keep information typically stored on Ricoh MFP or

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printer from being viewed, even if the electronic data or devices are stolen

Encrypting device information rather than destroying it,

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enabling only authorized users to access the data they need Working in conjunction with the Ricoh DOSS solution for

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even greater MFP and printer hard drive security

Exceptional Network Security

Ricoh offers a range of current network security solutions that enable you to authenticate users, encrypt network communications and close unused network ports. Benefits include helping to:

Prevent hackers and other malicious parties from gaining

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access to networks, servers, output devices and data Control access to MFP and printer output (hold for the

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authenticated user) and restrict access to documents, databases, scanners, and other assets

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Compliance Solutions

Ricoh offers a wide array of compliance solutions applicable to: Sarbanes-Oxley Act (SOX)

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Health Insurance Portability and Accountability Act (HIPAA)

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Gramm-Leach-Bliley Act (GLBA)

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Customs-Trade Partnership Against Terrorism (C-TPAT)

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Federal Information Security Management Act (FISMA)

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Additionally, Ricoh service teams are certified to comply with C-TPAT, ISO 27001 and Sarbanes-Oxley.

Ricoh Partnership Strength

Our acquisitions and joint ventures with several leading companies in the IT industry have ensured an extensive range of best-in-class document management and print solutions, as well as geographical service and support coverage.

Ricoh and IBM Global Strategic Alliance

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IKON, Savin, Lanier and Associated Business Systems (ABS)

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Strategic Global Alliance Partners

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Ricoh’s extensive IT integration capabilities can: Leverage your organization’s existing technology

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investments to maximize Return on Investment (ROI) Bridge the gap between paper-based documents and your

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existing Enterprise Resource Planning (ERP), Enterprise Content Management (ECM), and Customer Relationship Management (CRM) Systems

Software as a Service

Ricoh’s Software as a Service (SaaS) offering provides businesses with a powerful document management solution at a fraction of the cost of traditional server-based solutions. Ricoh’s SaaS model can:

Eliminate large upfront investments in software, hardware

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and IT support

Improve document security, regulatory compliance and

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business continuity

Provide seamless integration with Ricoh multi-functional

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products and printers

Consolidate paper and electronic documents in a secure

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environment for storing, managing and sharing via the Internet

Reduce the need for hard copy files, minimizing paper and

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ink consumption

Ricoh Global Services: Integrated

Document Solutions on a Worldwide Scale

Regardless of your specific priorities, large global

organizations face a separate challenge when it comes to deploying solutions. Achieving consistent solution delivery on a truly global scale is difficult. Finding ideal business partners is one of your most critical challenges when developing business operations across borders. With Ricoh you get:

Consistency

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J – With offices in every corner of the world,

Ricoh Global Services provides a consistent platform for integrated Managed Document Services solutions

Vendor Management

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J – Ricoh’s MDS teams will remove

the burden from your staff from having to manage individual vendor relationships, performance assessments, contracts, and pricing or procurement at the local level so they can focus on their core competencies

Proven Provider

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J – Ricoh Global Services offers

documented success in global solution delivery, service and project management

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green

Sustainability and the Total Green Office Solution

As a leader in the field of document processing environmental initiatives, Ricoh continues to develop more sustainable technologies.

Go Green

Investigating how day-to-day habits impact the environment is rapidly becoming a top priority for every industry. Ricoh’s premier MDS program can help you change your printing habits and put processes in place to reduce energy and waste in every aspect of your output environment and includes:

Software solutions for fleet consolidation and energy

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optimization

Green technology for energy efficiency, waste reduction

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and pollution prevention

Electronic workflows to reduce paper consumption

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Print policies to enforce duplex printing, toner saving mode

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and other environmentally-friendly features Toner container recycling programs

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Designated Ricoh recycling centers throughout the U.S. and Canada receive end-of-life products that are securely demanufactured and kept out of landfills.

Ricoh Recognition | Environmental Memberships & Awards

Ricoh is a UN Global Compact member company in Japan

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since April 2002

Ricoh was named as one of the “100 World’s Most Ethical

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Companies” by the Ethisphere Institute for the second year in a row

Ricoh is a board member company of World Environment

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Center (WEC) and 2003 winner of the Gold Medal for International Achievement in Sustainable Development (http://www.wec.org)

SRI Index: Dow Jones Sustainability Index for 7 consecutive

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years

FTSE4 Good Global Index for 6 consecutive years

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2010 Global 100 Most Sustainable Corporations in the

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World for 6 consecutive years (http://www.global100.org)

Learn more

We invite you to learn more about Ricoh Managed Document Services. To get started, please contact your Ricoh sales consultant or visit http://www.ricoh-usa.com/services_and_ solutions/mds/managed_document_services.aspx

www.ricoh-usa.com

Ricoh Americas Corporation, Five Dedrick Place, West Caldwell, NJ 07006

Ricoh®_{and the Ricoh Logo are registered trademarks of Ricoh Company, Ltd. All other trademarks are the}

property of their respective owners. The only warranties for Ricoh products and services are as set forth in the express warranty statements accompanying them. Nothing herein shall be construed as constituting an additional warranty. There are no guarantees that you will achieve cost saving results similar to those disclosed in this brochure. Ricoh does not provide legal, tax, accounting or auditing advice, or represent or warrant that our products or services will guarantee or ensure compliance with any law, regulation, or similar requirement. Customer is responsible for making the final selection of products, solutions and technical architectures, and for ensuring its own compliance with various laws such as the Gramm-Leach-Bliley Act, the Sarbanes-Oxley Act and the Health Insurance Portability and Accountability Act (HIPAA).

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Bringing Ricoh Value to Your Organization

Ricoh technology offers a diverse portfolio of solutions to help your organization stay competitive and move ahead. Let Ricoh show you how to empower your business to improve critical processes, keep information secure, ensure compliance and promote environmental sustainability while reducing the total cost of ownership.

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AUTOMATE /

Asset Tracking and Management

Industry estimates suggest that most companies don't know the actual location of 10 to 15 percent of these fixed assets. Indeed, for today’s distributed enterprises, tracking and managing assets is difficult. Yet, in the face of increas-ing compliance requirements and audits, effective asset management is more important than ever.

QUESTION:

How can you help ensure that you have a firm handle on each asset’s value, location and condition, as well as any associated service agreements?

ANSWER:

Asset Management powered byTRAC Solution.

Disparate, decentralized systems aren’t likely to deliver fast, efficient support. Instead, you need

Asset Management powered byTRAC Solution.

This web-based tool is designed to be simple to learn and easy to use. It’s delivered via an Internet, SaaS based model, so there’s no need to buy or maintain software or supporting hardware. And, most importantly, it delivers centralized access to an online inventory, including location and utilization of each asset.

By giving you a single, centralized source for information, this tool can help simplify and enhance asset management. Using Asset

Management powered byTRAC Solution, you

can enjoy secure, web-based access to:

n An asset inventory customized to your

requirements,

n Contract information and management tools,

including automatic status notifications,

n A single source for meter readings and

reports, and

n Equipment utilization analysis capabilities.

Asset Management

powered by

TRAC Solution

TM

Software-as-a-service (SaaS)is a model of software deployment where an application is hosted as service and provided to customers through the internet. By eliminating the need to install and run the application on your own computer, SaaS alleviates your burden of software maintenance, ongoing operation and support.

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Asset Management

powered by

TRAC Solution

TM

Asset Management powered byTRAC Solution is

designed to centralize and simplify all of your asset information. So you can improve tracking and monitoring and streamline audit activities — all while avoiding unnecessary costs.

Improved Office Efficiency

n With a centralized repository of asset data, you

can reduce the time required to search for and update information.

n Increase accountability — and reduce lifecycle

costs — by assigning and managing asset ownership.

n Help reduce the need for write-offs by more

effectively tracking asset location and depreciation.

Reduced Operating Costs

n Proactively manage and renegotiate contracts.

n Analysis of equipment utilization enables you

to optimize usage and avoid unnecessary expenses.

n Support more accurate accounting by tracking

asset costs by department or user.

Asset Management is one of several modules within the TRAC Solution. Available individually or in various combinations, these modules offer comprehensive enterprise management support. TRAC Solution empowers enterprise management teams — and the IT and telecommunications professionals they work with — to more efficiently and effectively manage people (including

employees and visitors), space, assets, mainte-nance activities and office functions (such as copy, mail and fax). You can integrate Asset Management with Space Management and Move Management to view and manage the details of the assets you move within the organization.

Ready to automate asset tracking and monitoring? To learn more about how Asset Management

powered byTRAC Solution can deliver results for your organization, talk to your sales representative today.

© 2010 Ricoh Americas Corporation, Five Dedrick Place, West Caldwell, NJ 07006 Ricoh®and the Ricoh Logo are registered trademarks of Ricoh Company, Ltd. All other trademarks are the property of their respective owners.

RICOH Global Managed Document Services (MDS)

What is Managed Document Services? Ricoh’s Global Managed Document Services (MDS) is a series of service offerings focused on all aspects of a client’s document output environment. Services involve developing, monitoring, consolidating, controlling and optimizing the printing and imaging infrastructure.

TRAC Solution

An important part of RICOH’S success is our customer service methodology, which we call Service Excellence. One of the many tools we use in the Global MDS initiative is the TRAC Solution. The TRAC Solution is an easy-to-use, web-based reporting tool empowering us to efficiently manage people, space, assets, maintenance activities, and other office functions. There is no software to load or other requirements; your internet connection ensures that your projects are always available to you.

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MANAGEMENT /

Intelligent Device Monitoring

Companies produce up to 4.3 trillion pages from output devices — including copiers, printers and multifunction systems. Even so, many organizations fail to accurately track the costs associated with these devices. Monitoring and capturing device information is the vital first step to taking control of fleet costs,.

QUESTION:

How can you identify the number of hard-copy devices in you organization? And once you understand your environ-ment, how can you manage capacity utilization, balance your fleet and reduce associated costs?

ANSWER:

Intelligent Device Monitoring powered byTRAC Solution.

With Intelligent Device Monitoring powered

byTRAC Solution, the system communicates

directly with your organization’s output devices. It proactively gathers device and output data — facilitating centralized reporting and analysis.

balanced deployment that maximizes utilization and productivity.

This web-based tool is also simple to learn and easy to use. Ricoh delivers it through a SaaS, Internet-based model, so there’s no need to buy or maintain software or supporting hardware.

Using Intelligent Device Monitoring powered

byTRAC Solution, you can access your mixed

fleet private MIB (Management Information Bases) to provide:

n Meter reads for black/white and color output

n Consumable utilization

n Output device error alerts

n Reporting on all data

Intelligent Device monitoring powered byTRAC

Solution communicates directly with your output devices — monitoring device usage, consumables and service data in real time.

Intelligent Device Monitoring

powered by

TRAC Solution

TM

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Intelligent Device Monitoring

powered by

TRAC Solution

TM

Intelligent Device Monitoring powered byTRAC

Solution monitors output devices, consumables and service data in real time. With complete, accurate data, your organization can more effec-tively manage devices while reducing costs and improving productivity.

Improved Efficiency and Productivity. Reduced Costs.

The Intelligent Device Monitoring tool auto-matically discovers output device data. It then presents this data in the system dashboard and report pages — enabling accurate analysis of utilization and costs.

With this data, Ricoh experts can review your print environment and collaborate with you to rationalize and balance your document output infrastructure.

Benefits

n Reduced printing expenses

n Printing and copying expenses on a single

invoice for greater visibility and control

n The right devices in the right locations—

enabling improved productivity

n On-site printer support, leading to fewer

IT helpdesk calls

n Quarterly meetings to review usage and drive

continual improvement

Intelligent Device Monitoring is an integral element of the Asset Management module within the TRAC Solution. Available individually or in various combinations, the TRAC Solution modules offer comprehensive enterprise management support. TRAC Solution empowers enterprise management teams — and the IT and telecommunications pro-fessionals who support them — to more efficiently and effectively manage people (including employ-ees and visitors), space, assets, maintenance activities and office functions (such as copy, mail and fax). You can integrate Asset Management (Intelligent Device Monitoring), Service Request and Inventory to view and manage the details of output devices within your organization.

Ready to implement a more effective approach to monitoring your output devices? To learn more

about how Intelligent Device Monitoring powered

byTRAC Solution can deliver results for your

organization, talk to your Ricoh representative today.

TRAC Solution

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MONITOR /

Service Requests

Every enterprise wants to maximize the utilization and ROI of facilities and equipment. But keeping those investments in tip-top shape is no small task. Limited resources can easily be consumed with managing ongoing service requests — especially if you’re using manual logs and spreadsheets. To optimize equipment utilization and operational efficiency and costs, you need an automated process for initiating, tracking, reporting and analyzing service requests.

QUESTION:

How can you take control of service request manage-ment — improving the results you deliver while reducing the associated time and expenses?

ANSWER:

Service Request Management powered byTRAC Solution.

Service Request Management

powered by

TRAC Solution

TM

Using Service Request Management powered by

TRAC Solution, you can centralize and automate the process of submitting, receiving, tracking and reporting requests for equipment and building services. This web-based tool is simple to learn and easy to use. It’s delivered via an Internet, SaaS based model, so there’s no need to buy or maintain software or supporting hardware. And, most importantly, it helps you manage and main-tain your enterprise assets more efficiently and cost-effectively.

This tool is designed to empower enterprises to help optimize performance and utilization while cutting administrative support costs.

Using Service Request Management powered by

TRAC Solution, you can enjoy secure, web-based access to:

n Automated service request submission,

authorization and validation,

n Real-time status updates, as well as task lists and schedules,

n A centralized repository of service request data, and

n Reports on machine performance, equipment

utilization, facility work orders completed, vendor service requests, and building service maintenance jobs.

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Service Request Management

powered by

TRAC Solution

TM

Service Request Management powered byTRAC

Solution provides a single portal for simplifying and centralizing the way you monitor service requests — while helping to significantly reduce administrative costs.

Improved Efficiency

n A single environment for submitting, tracking

and reporting on service requests provides controls and efficiencies — helping enterprises improve management despite limited resources.

n Self-service functionality allows employees to

enter requests directly into the system — increasing efficiency and accuracy.

n Automated request authorization and validation

helps ensure appropriate expectations.

Streamlined Administration

n Online access to an archive of service requests

and a history of employee and asset changes gives you valuable data for identifying ongoing problems and forecasting future needs.

n Simplifies tracking for audit, compliance and

utilization reporting through a single system.

Enhanced Communication

n Users enjoy accurate, real-time information

about job-specific tasks.

n A centralized system provides everyone with

up-to-date information — reducing confusion and eliminating the need for multiple phone calls or e-mails.

Service Request Management is one of several modules within the TRAC Solution. Available individually or in various combinations, these modules offer comprehensive enterprise manage-ment support. TRAC Solution empowers enterprise management teams — and the IT and telecom-munications professionals they work with — to more efficiently and effectively manage people (including employees and visitors), space, assets, maintenance activities and office functions (such as copy, mail and fax). You can integrate Service Request Management with Asset Management to view and manage the service of and details about your assets and with Copy Management to help centralize and automate your copy and production workflow.

Ready to enhance the way you manage service requests? To learn more about how Service

Request Management powered byTRAC Solution

can deliver for your organization, talk to your sales representative today.

TRAC Solution

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MANAGEMENT /

Inventory

Keeping up with toner and other consumables is easy when you have just one or two devices. But tracking inventory across an enterprise fleet quickly becomes complex. Without the right inventory tool, it can also be inefficient and expensive.

QUESTION:

How can you ensure adequate output device inventory levels while optimizing costs?

ANSWER:

Inventory powered byTRAC Solution.

Inventory powered byTRAC Solution

empowers you to centralize, streamline and automate inventory management. This web-based tool is simple to learn and easy to use. It is delivered as a SaaS, Internet based model, so there’s no need to buy or maintain software or supporting hardware. And, most importantly, it helps you provide a balanced deployment — maximizing utilization and productivity.

Using Inventory powered byTRAC Solution,

you gain unprecedented visibility into inventory, par and reorder levels. So you can order the right supplies at the right time — and in the smoothest, most cost-effective manner possible.

Inventory

powered by

TRAC Solution

TM

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Inventory

powered by

TRAC Solution

TM

Having the right consumables available at the right time requires a highly coordinated effort involving inventory forecasting, purchasing, management

and systems. Inventory powered by TRAC Solution

provides a single portal for centralizing, monitor-ing and managmonitor-ing output device consumables in real time. It enables effective management of your consumables — helping drive reductions in consumable costs and improvements in efficiency and productivity.

The Inventory tool provides a listing of all consum-ables, costs, purchase requests and vendor details. Detailed reports provide inventory order history, open purchase requests and reorder history.

Inventory is an integral element within the TRAC Solution. Available in various combinations, TRAC Solution modules offer comprehensive enterprise management support. The solution empowers enterprise management teams — and the IT and telecommunications professionals who support them — to more efficiently and effectively manage people (including employees and visitors), space, assets, maintenance activities and office functions (such as copy, mail, and fax). Ready to implement a more effective approach to inventory management?

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