SAP Business One Powered by HANA in the Cloud. A Partner s Guide to Productive Offerings Supported by SAP

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SAP Business One Powered

by HANA in the Cloud

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SAP

Business

One

Powered

by

HANA

in

the

Cloud

A partners guide to productive offerings supported by SAP

SAP, SAP Business One, Crystal Reports, SAP HANA and SAP Business One version for HANA are registered trademarks of SAP AG. or its affiliated entities. Microsoft SQL Server, Microsoft Windows Server and Microsoft Office are trademarks or registered trademarks of Microsoft Corporation. XEN Server, XEN APP and similar names are trademarks or registered trademarks of Citrix Systems Inc. Amazon Elastic Compute Cloud (EC2) , Amazon Elastic Block Store (EBS), and AWS Identity and Access Management (IAM) are registerd trademarks of Amazon Web Services or its affiliated entities. All other trademarks are the property of their respective owners. I‐ Business Network, LLC is a certified business partner of SAP an Authorized Citrix Service Provider and a Microsoft Partner.

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Executive

Summary

If you are reading this document you understand that:

 The value of the cloud goes far beyond the technology that powers this application delivery

method.

 The cloud is a tool that facilitates ease of access to information.

 The cloud has and must continuously be managed and secured to ensure the information flows

to the right people at the right time.

 The SAP HANA in memory computing technology is a lot more than just a database.

SAP Business One powered by the HANA (B1H) in‐memory computing is the stated direction for the SAP

Business One product. In February 2014, Portugal Telecom became the first hosting company to offer

HANA development environments at the Business One Innovation Summit held in Miami. I‐Business

Network (I‐BN) was next to announce both productive and development environment availability at the

America’s SAP User Group Business One Summit in September. Most recently SAP has announced

support for productive environments in the Amazon Web Services (AWS) EC2 environment for specified

configurations of virtual servers.

This whitepaper is intended to provide information on the differences between the I‐Business Network

and AWS productive offerings for B1H available in North America. The primary differences between the

offerings are both technical specifications and services provided with the hosting environment:

I Business Network (I‐BN) AWS EC2

Nature of Service

I‐BN provides an application service which allows

the partner to focus on sales and

implementation of SAP Business One. I‐BN

provides a pre‐installed and tested HANA

environment ready for configuration

AWS EC2 deployment is an infrastructure only

service. AWS provides a deployment guide for

creating the HANA server and a NAT server for

terminal services. The remainder of the

implementation is up to the SAP Partner

Cost Comparison

I‐BN is more cost effective in smaller

deployments and has a smaller up front cost

than AWS reserved instances

AWS requires a 1 year commitment for

competitive pricing in 15‐30 user environments

Maximum Supported Users

HANA appliances in the I‐BN cloud provide

support for up to 200 users

AWS EC2 virtual environments are supported by

SAP for up to 30 users

Partners can earn margin on the infrastructure through bundling of software and infrastructure but have limited margin on infrastructure for Bring Your Own License in the AWS environment

I‐BN provides predictable infrastructure margin

of up to 30% and higher margins with bundling

AWS exposes its pricing model to the public

reducing the ability to bundle partner provided

value

I‐BN’s Application Delivery as a Service utilizes I‐BN’s product knowledge for Business One to provide

both infrastructure and product installation and maintenance expertise. AWS is best suited for an SAP

partner that has or seeks managing cloud infrastructure as a core competency, while the I‐BN offering

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SAP

Business

One

HANA

Cloud

SAP HANA is an integral part of the SAP strategy and will become the default platform for Business One.

SAP has publicly stated and today you will see features only available in the HANA edition. For example,

the new HTML 5 based Fiori user interface in B1H is the new standard for all SAP applications and is not

available in the SQL Version. So the investments made for the Fortune 500 companies are realized in the

easy to use package of SAP Business One for the Fortune 500,000.

In North America AWS and I‐BN are the two supported options for B1H in a cloud environment.

I

‐

Business

Network

Amazon

Web

Services

I‐Business Network (I‐BN) was founded in 1999

specifically to provide hosting services for small

and mid‐sized business ERP applications. I‐BN

partnered with Dell and Citrix to build its virtual

computing platform specifically to the

specifications of the applications it is certified to

host.

I‐BN partnered with Quality Technology Services,

the largest independent provider of data center

services, for facilities management. I‐BN operates

out of two QTS facilities for backup, data

replication and redundancy.

Amazon Web Services (AWS) is a collection

of remote computing services (also called web

services) that together make up a cloud computing

platform, offered over the Internet by

Amazon.com since 2006.

AWS is located in 10 geographical "regions": US

East (Northern Virginia), where the majority of

AWS servers are based, US West (northern

California), US West (Oregon), Brazil (São Paulo),

Europe (Ireland), South Asia (Singapore), East Asia

(Tokyo), China (Beijing) and Australia

(Sydney). Each Region is wholly contained within a

single country and all of its data and services stay

within the designated Region.

SAP B1H Offering I‐BN offers a hybrid private cloud using a

dedicated HANA appliance with virtualized

Windows servers and a multi‐tenant vanilla B1H

cloud.

I‐BN is SAP Certified in Hosting Services and is an

authorized SAP sales and implementation partner

for Business One, and offers both Software as a

Service (SaaS) licensing and BYOL.

AWS offers virtual private cloud environments

(Amazon VPC) in their Amazon Elastic Compute

(EC2) platform.

AWS operates a Bring Your Own License (BYOL)

model where the customer must have licensed the

software directly or through an authorized SAP

partner.

SAP Experience I‐BN was the first authorized data center in North

America for SAP Business One (B1) in 2003 and the

only partner SAP Certified in Hosting Services and

certified for implementation and support in North

America. I‐BN offers its services directly and

through a network of SAP partners and Extended

Business Members.

AWS is not a Certified Partner for SAP, however

their AWS EC2 platform has been designated as

supported for productive use. Some SAP partners

have selected AWS EC2 environment for hosting of

SAP Business One.

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Infrastructure

Specifications

The following table outlines the infrastructure specifications:

I‐Business Network Amazon

Specified Servers Three Server Configuration

 HANA Database

 Windows Services

 Windows Client

Three Server Configuration

 HANA Database

 Windows Client

 NAT Instance

Database Server Dell Certified HANA Appliance Specified EC2 instances powered

by XEN

Windows Services Server Windows on Citrix XEN N/A

Windows Client Windows on Citrix XEN Windows on EC2 powered by XEN

NAT Server N/A Linux on EC2 powered by XEN

Remote Access Method Citrix XenApp Remote Desktop Services (RDS)

Microsoft Licenses Included Windows Server Standard

Remote Desktop Services

Microsoft Excel

Windows Server Standard

Antivirus Included Bring Your Own License (BYOL)

Data Replication Included Included

Backup Service 10 days incremental included BYOL. Additional charge for

storage in AWS EBS.

Development Environment 30 days free per year Available on demand at standard

rates

The HANA database server is the critical component for B1 powered by HANA that must be certified or

designated by SAP as supported for productive use.

I‐BN has 3 standard bundles for private clouds and a

multi‐tenant offering powered by physical Certified

HANA appliances

 Small Cloud designed for 3‐10 users

o Utilizing a 64 GB certified appliance

that supports up to 25 users

 Standard Cloud is designed for 11‐30 users

 Large Cloud is designed for

 Multi‐tenant cloud

o A vanilla environment utilizing the

SAP Cloud Control Center for multi‐

tenancy that can support multiple

tenants with up to 100 total users per

mini‐cloud

AWS has two virtual server configurations approved for productive use by SAP

 c3.8large is certified for up to 25

users

o C3 stands for compute

optimized with large

numbers of virtual CPUs

(vCPUs)

 r3.8large is certified for up to 30

concurrent users.

o R3 stands for memory

optimized with large

amounts of memory

AWS is not supported for large

implementations

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I‐BN also offers custom environments including HANA appliances with up to 512GB RAM which support

up to 200 users.

SAP originally did not certify virtual environments for production due to performance issues. In standard

Windows environments virtual servers the virtualization components will consume 1‐5% of the CPU

capacity plus some memory. Today’s cloud environments utilize tremendous computing power in the

data center, therefore performance is very similar to equivalent physical environments, with the

difference being you only pay for what you use.

With HANA the utilization of the infrastructure is very different and the impact of virtualization on

performance is much greater. Where virtualization typically results in scalability for servers, with HANA

the effect of virtualization is opposite. For example:

 The AWS r3.8xlarge environments has 244 GB RAM and supports a maximum 30 users.

 Alternatively, I‐BN large bundle has 256 GB RAM and supports a maximum of 100 users.

From a server and SAP component perspective, Amazon recommends placing the HANA Studio on the

SAP Business One client server where I‐BN places all Windows based services components on a separate

Windows Services server. Segregating components eliminates the potential for performance

degradation for users by SAP service components. In addition to the HANA Studio, I‐BN installs the SAP

Business One Service Manager and its related components such as the DI Server on the Windows

Services server.

AWS requires a Network Address Translation (NAT) server to translate the public IP address required to

access via the web to a private IP address for security reasons. This Linux server is configured by the

customer or SAP partner as their agent. In the I‐BN environment access is configured by I‐BN utilizing

Citrix technology and provides secure access via the Citrix Receiver.

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Services

Provided

The starkest difference between AWS and I‐BN is the services provided by the hosting company. AWS

provides an infrastructure service while I‐BN provides a more comprehensive application delivery

service.

Installation Services Pre‐Installed by I‐BN

 All standard SAP

components testing

prior to turn over to

customer or partner

 I‐BN provides site

survey and assists with

setup and testing of on‐

premises peripheral

devices.

None

Security Setup Performed by I‐BN Performed by customer/reseller

Operating System Patches Performed by I‐BN in scheduled

maintenance windows

Performed by customer/reseller

Support Services Unlimited technical support via

phone, e‐mail or support portal.

Comprehensive service SLA that

includes 1 hour response time

for critical issues and covers all

components of your

environment.

Included in monthly service fee:

 Development

environment setup

 Cloud provisioning and

migration

 Standard firewall

management

Additional support services for a

fee

 Enhanced monitoring

and alert system

 Application support for

SAP Business One and

third party products

 Enhanced integration

support

Amazon offers 3 applicable support

levels

 Basic Plan: Provides access

to customer service and

technical support for

system health issues that

are detected by AWS,

technical FAQs, best

practices guides, the AWS

Service Health Dashboard,

and the AWS Developer

Forum

 Business Plan: One‐hour

response time, available

24/7 via phone, chat, or

email including 3rd Party

Software Support for OS,

web servers, databases,

storage, FTP, and email

 Enterprise – All Business

plan components plus

mission critical responses

within 15‐minutes and a

dedicated Technical

Account Manager who is

intimately aware of the

customer's specific AWS

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Complementary Products

Both organizations offer extended services beyond the infrastructure.

AWS has a Service Marketplace which includes third party offerings to enhance its infrastructure. These

include:

 Software infrastructure

o Application development software such as various versions of Linux, LAMP stacks, PHP,

and Windows operating systems.

o Databases and analytics such as HANA, Revolution Analytics, Hadoop platforms, and

Grok

o Security applications such as Antivirus, threat managers, virtual firewalls and spam

blockers

 Developer Tools such as monitoring software, source control, and testing

 Business Software

o Collaboration tools such as WordPress, project management suites, videoconferencing

o CRM packages like Sugar CRM including 27 free packages

o Financial services for web feeds, timekeeping, and OpenERP

o Storage and backup to augment AWS replication

A good percentage of AWS packages are for developers and to fill the requirements for a complete cloud

solution.

I‐BN can support any third party extension available in the B1 community and also develops solutions

that are applicable to the SME ERP market. These offerings include:

 Microsoft Products

o In addition to Excel which is included in the I‐BN bundle, other office and productivity

applications are supported, such as Visio, Word, Access, and Outlook (including the B1

Outlook Integration).

o I‐BN can provide Microsoft development tools on the Services Server for partners that

develop applications.

 Citrix ShareFile is an enterprise class file sharing service similar to Drop Box, with stronger

security features that are seamlessly integrated with SAP attachments and other cloud file

storage.

o Local plug ins for Outlook and Windows

o Mobile clients for Android, Windows and Apple OS with remote wipe capability

 2SimpliConnect integration platform

o Packaged and customizable integrations for eCommerce

o Custom integrations using Task Centre by Orbis and/or other tools like B1iF or Tiger

Sheep

 Environment Management

o I‐BN’s Solution Provider Program also includes white labeling of environments and

training for higher volume partners who want to provide Level 2 infrastructure support

in addition to Level 1 software support.

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Financial

Evaluation

As AWS and I‐BN provide different services, the two companies price their services differently.

 AWS as an infrastructure provider charges by resources

o A base fee for the “server type” selected

o Additional fees for data transfer, storage, or server resources such as memory and CPU

above base level

 I‐BN as an application service provider charges by user count

o A fee per user that covers infrastructure and license costs for the environment based

upon an application standard or bundle

o Additional fees for value added services above base

o Additional fees for memory or storage required for enhancements beyond core

applications.

To create an effective cost comparison, certain assumptions have to be made for equivalency of

offering:

 Technical specifications and sizing.

o Although SAP has specified two HANA instances which are supported, there is no

specification for the AWS Windows instance required for the SAP Client.

o I‐BN recommends a Cloud Bundle based upon user counts and the SAP HANA sizing tool.

o Third party extensions can affect server sizing.

 Contract term which can affect discount levels.

 Support service level which directly affects pricing of AWS.

 Additional required components not included in base AWS infrastructure services.

The following sections outline the assumptions made in these key areas:

Technical

Specifications

Rather than have a single point estimate, the technical specifications were selected for 5, 10 and 20 user

levels to utilize the two supported AWS environments while allowing room for customer growth. For

environments larger than 30 users, AWS will not be supported by SAP and if a Cloud deployment is

required, consult your I‐BN sales representative.

Since it began hosting B1 in 2004, I‐BN has developed best practices based upon historical performance.

Customers select B1 because of the flexibility of the product and its ability to adapt to their unique and

changing requirements. Adaptation often includes integrations, customizations and third party products.

For systems above 30 users, I‐BN recommends the customer, partner and I‐BN Cloud Services team

develop custom specifications due to the likely complexity of the environment. I‐BN has found that

enhancements that include high volume transaction processing (intercompany, ecommerce, large batch

processing, etc.) should be segregated from the database and client components for consistent

acceptable performance.

The AWS deployment guide for B1H does not include this component which is often required by

customers. Because the core SAP services do not require Microsoft SQL Server in a B1H environment, I‐ BN configured the services server without SQL licensing (60% more expensive at AWS with SQL) which

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may be required for certain 3rd_party_extensions._Accordingly,_I‐BN_has_developed_{specifications}_with_and without that third SAP Windows based server for comparison purposes.

Specification Assumptions

The following specifications were based upon SAP minimum requirements and historical patterns in the

I‐BN data center:

 SAP Clients require approximately 1GB storage for a profile and 250MB RAM per user in addition

to requirements of the Windows

 SAP customers typically require 50 ‐ 100GB for storage of installation files, attachments, point in

time backups and other documents in a hosted environment. Customers with larger databases,

inventory images or other requirements have occupied terabytes of storage. As AWS provides

replication and not backup services, it is the customer’s responsibility to set backup procedures

in the HANA system (available SAP B1H 9.0 PL14 or SAP B1H 9.1 PL3) or to procure a backup

service compatible with AWS.

 CPU utilization is very low on the SAP client. CPU utilization is also low on the Services server

except in situations where large calculations such as b1i for intercompany, or other batch

processing requirements exist.

Contract

Term

AWS has a defined price for “on‐demand” services and then discounts for 1 or 3 year terms (Reserved

Instances) with different discount levels depending upon the anticipated “utilization” of the Reserved

Instance (RI). Reserved Instances are available in three different types: light, medium, and heavy

utilization that require a one‐time payment to reserve instance capacity and reduce on‐going Amazon

EC2 costs.



Light Utilization RIs offer the lowest upfront payment of all of the Reserved Instance types. Light

Utilization RIs allow you to turn off your instance at any point and not pay the hourly fee. Light

Utilization RIs are ideal for periodic workloads that only run a couple of hours a day or a few

days per week.



Medium Utilization RIs have an upfront payment, but a much lower hourly usage fee. Medium

Utilization RIs allow you to turn off your instance at any point and not pay the hourly fee.

Medium Utilization RIs are best suited for workloads that run most of the time, but have some

variability in usage (like web server traffic where demand may increase or decrease throughout

the year).



Heavy Utilization RIs offer the most absolute savings of any Reserved Instance type. They’re

most appropriate for steady‐state workloads where you’re willing to commit to always running

these instances in exchange for our lowest hourly usage fee. With this RI, you pay a little higher

upfront payment than Medium Utilization RIs, a significantly lower hourly usage fee, and you’re

charged that lower hourly rate for every hour in the Reserved Instance term you purchase.

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For ERP systems the Heavy Utilization is typically the most appropriate for a variety of reasons:

 Workload may peak at month or quarter end or during a busy season, however, financial

systems usage tends to be relatively consistent

 Many ERP systems run integrations with customer service, e‐commerce, warehouse

management or manufacturing systems or other functions that often run 24x7

 Businesses with international or even bi‐coastal operations need extended hours for all

employees to have access. Furthermore, backup or batch processes often run during off hours

requiring the instance to be operational

With AWS, utilizing a RI requires a term commitment at a specified rate, but offers significant discounts.

As computing costs do not appear to be rising, selecting a 1 year term with a heavy utilization RI was

selected for cost comparison purposes.

For private instances of B1H Cloud, I‐BN is acquiring a HANA appliance and is requiring a 1 year

commitment. For multi‐tenant cloud in a SaaS model, SAP requires a 1 year commitment as well. After 1

year I‐BN continues to offer the service on a month by month basis at the then current prices. In its 15 years providing hosting services, the monthly price has never been increased on a customer for equivalent services.

Support

Services

As depicted in the previous section, AWS provides 3 levels of support service for productive EC2

instances. When comparing these services with the standard I‐BN infrastructure support plan, the

Business service level is most applicable. However, Amazon personnel will not have any specific Business

One knowledge or expertise found in the I‐BN Support team.

Additional

License

Requirements

The AWS IaaS service does not include all the equivalent products included in the I‐BN Hana bundles.

The minimum additional license requirements include:

 Antivirus = $45/month

 Backup – $125/month plus AWS usage fees for additional storage

 Microsoft RDS CALs & Excel ‐ $10/user/month or $110 for RDS CAL and $80 Excel (one version)

No additional storage fees are included at this time as replication for backups is assumed in excess

storage on 2x420 storage drives.

The above prices are the lowest cost options on the AWS Marketplace at the time this whitepaper was

written. Actual license costs may differ based upon business requirements and current add on

availability. All those costs are included in the standard I‐BN service offerings.

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Scenario

Evaluations

5 User Cost Comparison

The following graphic includes price comparisons for I‐BN vs. AWS as specified in their deployment guide

and AWS recommended (in an equivalent configuration to I‐BN with a services server) for a 5 user

system.

 AWS 2 OD – AWS 2 server configuration, on demand pricing

 AWS 2 1yr – AWS 2 server configuration with a 1 year Heavy Utilization Reserved Instance

 AWS 3 OD – AWS 3 server configuration, on demand pricing

 AWS 3 1yr – AWS 3 server configuration with a 1 year Heavy Utilization Reserved Instance

 I‐BN Managed – The fully managed I‐BN HANA Cloud offering

 I‐BN Dedicated – A managed I‐BN dedicated Hana Cloud bundle.

At the 5 user level I‐BN services are lower than AWS, both up front and over a 2 year horizon for all

scenarios.

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10 User Cost Comparison

The following table includes price comparisons for I‐BN vs. AWS as specified in their deployment guide

and AWS recommended (in an equivalent configuration to I‐BN with a services server) for a 10 user

system.

For 10 user environments, the I‐BN platform is again less expensive than AWS at the wholesale level. In

the 2 server configuration, the AWS TCO and I‐BN dedicated environments meet, however, the I‐BN

scenario is providing a third server and also includes a variety of services, such as development

environments and installation services, not included in the AWS offering. Furthermore, I‐BN’s offerings

have no long term commitments after the initial period, whereas AWS requires annual or longer terms

to receive discounts.

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20 User Cost Comparison

The following table includes price comparisons for I‐BN vs. AWS as specified in their deployment guide

and AWS.

At the 20 user level the comparable AWS environment achieves cost parity with I‐BN between 19 and 24

months excluding the value added services provided by I‐BN (such as development environments,

installation services, product expertise mentioned in various sections of the document). Based upon its

experience with SAP Business One, I‐BN would not deploy a 2 server configuration for 20 user

environments for performance and reliability reasons.

30+ User Cost Comparison

There is no cost comparison above 30 users at this time as AWS does not provide supported

environments above 30 users. I‐BN’s costs continuously decrease as the 30 user level is attained and

continue their decline for base services beyond 30 users.

I‐BN also assigns a technical account specialist with deep SAP experience to assist with proper sizing of

larger custom environments at no additional charge. Custom environments tend to have more

integrations, extensions and custom development which affect sizing and configuration to ensure

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Qualitative

Evaluation

Application

Performance

There are a number of factors that will determine application performance including:

 Hardware platform

 Hardware configuration

 Application delivery method

 Software deployment configuration

It was previously stated how the addition of a third server for larger deployments, high volume

transactions or other factors that could impact client performance will improve performance.

Performance degradation also occurs with virtualization of the HANA appliance resulting in higher

specification requirements in the AWS EC2 cloud and the limitation on the number of users.

In addition the Application Delivery method can impact performance.

Application Delivery

I‐BN utilizes Citrix technology to improve the customer experience. This technology is bundled into the

per user price and provides:

 MAC and Linux support

 Printer support

 Speed and bandwidth

Customers have migrated to I‐BN due to limitations in a straight RDS/terminal services environment for

multiple problems such as printing Crystal reports from a MAC. Citrix also uses considerably less

bandwidth than straight Microsoft, allowing better performance from locations with limited bandwidth

or supporting more users with less bandwidth.

At AWS you can add Citrix technology, but this has to be added to the cost of both the software and

your installation and management time must be added to the comparison above. The cost of Citrix is

included in I‐BN base pricing and I‐BN has multiple Citrix Certified professionals who manage the SAP B1

Cloud offerings.

Partner

Programs

AWS has a partner program, AWS Partner Network (APN), that provides partners the ability to brand

themselves as AWS partners and provides support to members. After getting a number professionals

certified in the platform you can apply for membership in one of their partner programs (consulting,

channel, etc.) and be listed on their site. In addition to training costs, there is a $2,000 annual fee for

membership.

I‐BN has a Solution Provider Program which has no cost and provides a framework for providing services

on the I‐BN cloud and with other members of the program. In addition to discount levels based upon

competencies, the program includes discounted transfer rates for setup fees, professional services, and

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I‐BN serves as a clearing house for member organizations to offer their products, services and

intellectual property to members of the Network. Partners not only gain access to the I‐BN cloud and

related products and services, but also gain access to leads for intellectual property sales and

professional services for other members.

There are no fees for being a member of the Network.

Conclusions

As a solution provider, you must decide what core competencies are important to your organization.

AWS is suited for a company or SAP partner that has or seeks managing cloud infrastructure as a core

competency, while the I‐BN offering allows SAP partners to focus on the sales, configuration and

support of B1H.

 I‐BN packages the technology into bundles for ease of consumption:

o I‐BN provides an installed and tested environment

o AWS technical specifications only includes the HANA server and NAT server

requirements

o I‐BN bundles all the firewall, anti‐virus, backup and application delivery components

which need to be aggregated in the AWS environment.

 With I‐BN’s three server offering the partner’s learning curve is reduced to the HANA Studio

where AWS SuSe Linux Certification is a requirement.

 I‐BN is cost competitive and allows for a more predictable business model.

o I‐BN provides margins up to 30% off its SRP for infrastructure services

o Bundling software with infrastructure can increase margins above the 30% level

o AWS infrastructure costs are exposed to the public limiting ability to mark up

infrastructure services for customers migrating to the cloud.

While AWS manages one of the largest clouds in the world, it is an infrastructure company, it has

minimal investment in understanding SAP Business One and this portion of its portfolio is immaterial to

the company. I‐BN was founded to deliver small to mid‐size ERP systems via the Internet and SAP

Business One is core to its strategy.

 I‐BN has dedicated resources tasked with being experts in B1H and designs its technical

infrastructure specifically for the needs of the application and customer base.

 I‐BN works closely with SAP in the development and testing of the SAP products and services. I‐ BN has been asked to send representatives to China and Israel for advanced testing and

troubleshooting of both core SAP Business One and the Cloud Control Center.

 I‐BN is dedicated to the SAP partner channel.

o In 2014 I‐BN engaged Geoff Ashley, former VP of Sales for SAP Business One, to assist in

design of its partner program.

o I‐BN surveyed more than 30% active SAP channel partners in addition to partners of

other ERP products to enhance its compensation program and services offerings

SAP Business One Powered by HANA in the Cloud. A Partner s Guide to Productive Offerings Supported by SAP