From Technology Vision to Client Services

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From Technology Vision

to Client Services

January 2014

Accenture’s Incubator for Emerging Technologies

Matthias Ziegler

ETI ASG Lead

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• Staying ahead of the curve • Seeds • ETI Greenhouses • ETI Services • Awareness program • Project examples • Working with startups • For more information

Agenda

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Emerging Technology Trends

The pace of Technology Innovation continues to accelerate

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Gartner Hype Cycle for Emerging Technologies, 2013 http://www.gartner.com/newsroom/id/2575515

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Innovate

Staying ahead of the curve

Technology Labs, Clients, Tech Vendor Ecosystem Emerging Technology Innovation Emerging Technology Delivery, TGP, TC, TD

Incubate

Scale

Identify disruptive technologies and look for new ways to apply them to our clients’ competitive advantage Create services related to emerging technologies thought to be in demand in next 6-18 months Incorporate technology services into entirely new or previously established practice areas within TGP

Strategic Growth Initiatives (Mobility, Cloud) Technology Offering Development Emerging Technology Governance

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Every Business is

a Digital Business

From Digitally Disrupted

to Digital Disrupter

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Tech Vendor Ecosystem

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ETI Seeds

Emerging Technology Innovation identifies and incubates the next generation of Accenture technology services based on inputs from a variety of innovation sources.

Incubating ETI Domains Application Infrastructure Data Digital Integration Intelligent Computing

* Each with 2-3 services

Technology Vision

2014

Tech Labs, OG Input, Client Requests

Outputs: • POV

• Service Delivery

• Downstream Partner Focus • Initial Assets/Tools

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Infrastructure

develops new services supporting advances in technology Infrastructure including network and storage

Adaptive Infrastructure | Robotics & Autonomous Devices

ETI Greenhouses: Domains

Application

focuses on developing services oriented towards disruptive business

applications and business application technology

Lightweight & PaaS Application Development | Open Source | Custom Application Migration

Data

develops Data scientists and related emerging Big Data capabilities in addition to supporting more mature Big Data technology for Digital, Data and Analytics within ETD

Data Modernization | In-memory Data Computing | Unique Identity

Digital

focuses on creating services that support the new Digital Enterprise with emerging text analytics technologies

Next Gen Collaboration | Social Media | Advanced Search

Technology

Integration

incubates and pioneers emerging technologies that enable disparate parts of digital businesses to come together and operate as one

API Enablement | iPaaS

Intelligent Computing

exploits advances in computer vision, machine learning and artificial intelligence to offer differentiated assets and solutions to Accenture clients

Video Analytics | Cognitive Computing/Machine Learning

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Snapshot: Application Domain

Application Services

• Lightweight & PaaS Application Development (L-PAD)

• Open Source

• Custom Application Migration Services (CAMS)

Role and Objectives

• Provides the architecture and methodology for new trends in application development, including dynamic languages, modern web frameworks, functional programming, reactive applications and PaaS

• Conducts deep research on emerging areas of application development and creates key assets and accelerators for industrialization

Innovation in Action

Accenture is helping to build a highly concurrent, distributed, and fault tolerant event-driven solution using lightweight technologies such as Akka (a concurrent non-blocking IO technology) with Play and Grails (both high-productivity web

frameworks). These lightweight technologies have enabled rapid development without sacrificing quality and performance.

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Snapshot: Infrastructure Domain

Infrastructure Services

• Adaptive Infrastructure

• Robotics & Autonomous Devices • BCI

Role and Objectives

• Monitors technology advances in the field of computing technology, including network, storage, data center and related areas

• Seeks to identify disruptive technologies which will change the manner in which Accenture delivers infrastructure services to clients

• Evaluates the vendor landscape, including open source hardware and new players such as OED vendors

Accenture BPO

The “Double” – a Telepresence Robot is being used to allow remote personnel to “walk the floor” in service locations.

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Snapshot: Data Domain

Data Services

• Data Modernization

• In-memory Data Computing • Unique Identity

Role and Objectives

• Leverages emerging technologies rooted in the distributed computing paradigm and focused on the movement, storage and analytics of data

• Seeks to leverage disruptive data technologies to enable the Real Time Data-centric Enterprise with modern architectures, technology advances and tools to cost-effectively and rapidly mobilize data for consumption by users and applications

Innovation in Action

Accenture’s Unique Identity Service Platform is based on the concept of

Emergent Identity. Every time an individual interacts with our system (a new biometric sample, or a new piece of biographic or contextual data), we obtain a progressive enriching of knowledge about an

individual’s identity as it evolves over time. A patent submission is in progress for our work in this area.

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Snapshot: Digital Domain

Digital Services

• Next Generation Collaboration

– Chatter, Yammer, Jive, Lithium with Workstream Analytics

• Social Media

– Clarabridge, Radian6, Oracle SRM, Microsoft NetBreeze, SAP HANA Text

• Advanced Search Technology

– Attivio, LucidWorks (Lucene/Solr)

Role and Objectives

• The modern Digital Enterprise requires new tools for Internal and External

Collaboration, especially Search, Social Media and its text analytics renaissance

• Requires a new breed of cross-functional and technical architects who (1) understand CRM, HCM, Collaboration (2) with a foundation in cutting edge text analytics, including:

– Internal collaboration tools are all new

– Searching the Merge of structured with unstructured data, and Big Data becoming the norm – All CRM and HR tools and processes adding Social & Gamification expected to be the norm

Innovation in Action

Social Media Sentiment Analytics &

Advanced Unstructured and CRM Search

Attivio is now the Enterprise Standard at many clients

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Snapshot: Integration Domain

Integration Services

• API Enablement • iPaaS

Role and Objectives

• Incubates and grows technology advances in the field of Integration and

Process-centric computing technology including Integration PaaS, API Enablement, and related areas

• Seeks to identify disruptive technologies with high growth potentials which will change the manner in which Accenture delivers services to our clients

• Help clients drive increased efficiency through the use of as-a-service platforms and identify new revenue channels by exposing services and data to their customers

Innovation in Action

Accenture is helping to expose legacy services for external consumption

enabling modern mobile applications for customers. The client is looking to

Accenture to bring emerging technology skills and vendor relationships to enable their up-and-coming Integration CoE.

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Snapshot: Intelligent Computing Domain

Intelligent Computing Services

• Cognitive Computing / Machine Learning • Video Analytics

Role and Objectives

• Applies technology advances in the field of computer vision to CCTV networks to

increase situational awareness and generate operational, marketing and security insights • Explores innovation in machine learning and artificial intelligence and how to apply

those to increase the value delivered to clients

Innovation in Action

Accenture is working with the a global city to improve citizen services and public

safety by applying video analytics to CCTV video feeds, using automation to identify “events” and even predict

behavior. (Yes, very Minority Report-ish)

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Emerging Technology Innovation Services (ETIS)

In addition to the incubating ETI Domains, the ETIS organization provides many permanent functions to the practice to ensure that we have a consolidated view of Technology

Architectures, encompassing Infrastructures, Platforms, Data and Applications.

Role and Objectives

• Innovate, develop and champion technology Thought Leadership capabilities by developing tools, training assets & methodologies (ADA, TA CoE, etc.) and driving the MTA Program

• Support client engagements by offering leading-edge Technology Engineering Services, e.g. Technology Innovation Governance, Strategy, Assessments & QAs • Raise awareness & generate demand for Emerging

Technologies by organizing internal and client events • Develop relationships with disruptive technology

vendors and identify new potential ETI Service Areas

ETIS Service Areas

• Technology Engineering & Thought Leadership • ETI Market Development & Events

• Emerging Technology Identification & Incubation

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How to

learn

more

ETI Awareness Program: 1 hour, 1 day, 1 year

Introductory presentation on our ETI capabilities and how we bring technology innovation to our clients

Deep dive training on emerging technologies, their disruptive potential for our clients and the incremental opportunities for our business

Microsite with an overview of Accenture’s innovation lifecycle, our success stories, and a fresh feed of thought leadership around technology innovation

1

hour

1

day

1

year

ETI offers a variety of ways to learn more about emerging technologies. The goal is to establish Accenture as a thought leader and a go-to point for clients on how to leverage emerging technologies to gain advantage in their markets.

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Project Examples

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Examples of Emerging Technology Innovation in Action

Go live with a new business idea in just 12 weeks on Google App Engine

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Examples of Emerging Technology Innovation in Action

Develop a lightning fast parcel routing system with Neo4j at Logistics Client

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–The client is a major European logistics provider whose

existing parcel routing system has reached its limits and

who asked us for a new solution

–The traditional Java plus database approach would have

been low risk but also not offer large differentiation from the

competition

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Working with Startups

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Accenture is a key player in Technology & Innovation

Initiatives

Global GU Innovation Program

building an innovation ecosystem comprising of

universities, startups, venture capitalists and our clients

Accenture Technology Labs

exploring disruptive technologies for new

applications

Scouting team in silicon valley

at the pulse of new ventures in their startups

Emerging Technology Innovation team & incubation group

Accenture Digital

comprising of

Interactive/Online

, incl. design capabilities

such as

Fjord, Analytics, Big Data & Mobility skills

Global innovation center

creating an immersive & disruptive client experience

Netherlands Innovation Awards

– blue tulip

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Accenture is a key player in Technology & Innovation

– Sponsoring and partnering with…

MLOVE

over the last 3 years (in panel of Startup competition)

StartupBus Europe

supporting entrepreneurs

The

German

Innovation

Award

Founders

Institute

- intrapreneur initiative in Belgium encouraging our

employees to pitch their ideas and get funding from us and coaching from

Founders Institute

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