THE AUDIO VISUAL
SERVICES PORTFOLIO
CONTENTS
THE AUDIO VISUAL
SERVICES PORTFOLIO
The Saville Audio Visual name has beensynonymous with quality, innovation and customer care since the professional AV industry took shape over fifty years ago. Saville design and installation teams have commissioned integrated AV, video, audio and videoconferencing systems in their thousands – for businesses, schools, universities, hospitals, government and military locations throughout Britain and overseas.
We take pride in providing all our customers with the very latest technology, uncompromising technical support and the very best value for money. But that’s not all… Saville also provides a unique,
comprehensive range of nationwide support services. We can help you to: • Increase the utilisation of your AV assets • Keep your technology working at its best • Maximise return on your AV investments Discover the full extent of the services we offer, designed to make your AV infrastructure work – and go on working - harder and smarter.
THE SAVILLE EXPERIENCE
DESIGN & CONSULTANCY SERVICES 02
Working in partnership to fulfil your objectives and maximise ROI
PROJECT MANAGEMENT 04
Your project - delivered on time, on budget and your expectations
BUILD & INSTALLATION 06
Experienced professionals to deliver your project
MANAGED SERVICES FOR VIDEOCONFERENCING 08
Flexible multisite video communication on demand
BESPOKE TRAINING 10
Training courses to increase utilisation of your AV assets
SAVILLECARE CONTRACT MAINTENANCE 14
Ongoing support to keep all your AV technology working at its best
SAVILLECARE REPAIR SERVICES 16
Expert equipment repairs - nationwide
ON-SITE SUPPORT 18
Fully trained technician to run and manage your AV inventory
DIGITAL SIGNAGE & CREATIVE SERVICES 20
Maximise the creative quality and impact of your on-screen messaging
FINANCING 22
Successful businesses grow
through better communications -
where collaboration, audio visual
technology and IT are blended,
managed and professionally driven.
Designed with experienceSaville audio visual consultants work with clients across many market sectors – from corporate and financial businesses to universities, hospitals, public sector and government. From all this experience, we are able to provide expert advice on selecting, integrating and deploying new technologies for maximum effect and ROI. Excellent audio visual and communication facilities are critical in today’s business operations. Professionally configured and deployed, they can transform the way an organisation works. We understand that collaborative technologies, such as videoconferencing, can improve efficiency while reducing the cost of business travel and environmental impact.
It’s never too early!
Making the correct technology decisions is crucial for modern day business communications. Involving a professional AV integration team at the earliest possible stage, particularly in a new build project is paramount.
Balancing budget and specification
We tailor collaborative solutions to suit
organisational needs and budgets - from video conferencing and telepresence for corporate clients to distance teaching and telemedicine systems. We can advise on meeting space layout to facilitate more effective meetings, as well as technology infrastructures that lets people work together from anywhere in the world.
Consulting Services
Saville provides the full spectrum of expert AV consulting services for projects on any scale and at any stage.
System & Design Evaluation AV Design & Build Packages Acoustics Management
Workspace Technology Planning Technology Scheduling
Systems Commissioning & Training Systems Training
Project Management Furniture & Lighting Design Health & Safety
DESIGN & CONSULTANCY
SERVICES
The Project Manager will ensure that each stage of the project is completed on time and within budget and that the quality and performance standards of the finished solution meet or exceed your expectations.
The standard project management package includes:
Allocation of dedicated project team
Project Manager, engineers & customer support Lead-time reporting with critical path analysis Delivery & installation scheduling
Progress meetings to monitor & control the implementation programme
Contractor and trades co-ordination Complete technical procurement service Management of health and safety issues
With a long history of working across a diverse portfolio of clients in corporate, education, healthcare, government and public sector markets enables our project teams to respond to the unique requirements of each of these sectors.
PROJECT MANAGEMENT
From initial concept and CAD
drawings to the handover of a
complete integrated system, Saville
professionally qualified teams
create bespoke videoconferencing
and AV/IT solutions to meet your
needs exactly.
Led by our highly experienced Project Managers, they fully understand how to seamlessly integrate the latest technologies and AV furniture into your chosen environment.
Working closely with you, your architects or designers and the Saville installation team, it is the role of the Project Manager to plan, coordinate and manage each stage of the project. They will brief an experienced and professionally qualified team of installation engineers who will then be assigned to handle the implementation process - from the initial consultation and design phase right through to completion. The project team is closely supported by a dedicated administrative Project Support co-ordinator.
BUILD & INSTALLATION
06
All equipment racks are manufactured entirely in-house at dedicated facilities across our network. Every rack is hand-built in accordance with the latest regulatory specifications and wired to our own rigorous cabling standards. This standardisation caters for easier system expansion and helps reduce service and maintenance times, providing valuable cost savings.
Software
Our in-house team of software programmers is accredited to the highest standards with all leading control system brands including AMX, Crestron and Extron. With unprecedented access to products from all leading manufacturers, our engineers can provide total control systems for AV equipment and environmental features such as lighting, blinds and heating.
These are driven via innovative custom designed user interfaces on touch panels and tablets. Integration of new technologies with older legacy systems is no longer an issue as our experienced engineers can run compatibility checks to ensure maximum utilisation of all your AV investments.
The success of any integrated
audio visual system installation is
underpinned by the attention to
detail and build quality. Saville
has the expertise and the
dedicated professional teams to
ensure complete success.
Our teams of technical designers have over 40 years experience in seamlessly combining individual technologies into a single integrated system, designed and built to meet your needs.
Skilled Teams
At the core of all our build and installation services are teams of highly skilled professionals. Accredited via the globally recognised ICIA (International Communication Industries Association) you can be sure that your project is delivered by specialist trained technical managers, systems engineers and software programmers.
Equipment
Central to almost every integrated solution is the main equipment rack. This may be located directly in the room with the audio visual equipment or remotely, possibly on a completely separate floor.
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Health & Safety Management
MANAGED SERVICES FOR
VIDEOCONFERENCING
Convene simplifies collaboration
with cloud based convenience
The communication and collaboration needs of modern organisations can be complex with a wide range of demanding requirements. Video communications are normally underpinned by very complex and usually expensive infrastructure, often requiring specialist IT networks and engineering resources to manage and maintain the whole environment.
Convene is a dedicated, managed video
conferencing service that provides easy access to these infrastructure environments, allowing:
Diverse system connectivity Room to room calls
Room to laptop calls Room to mobile device calls Internal to internal calls Internal to external calls Global offices
Home & mobile workers Scheduling & external invites Multi-party meetings
Recording & streaming
Cloud-based video enables you to outsource your videoconferencing facilities, dramatically reducing your capital investment. Key benefits are the provision of global, multi-site meeting
capabilities, with all parties connected with inherently reliable operation.
The Convene service provides flexible connection options and contract timescales - from empowering dispersed organisations with home and mobile workers through to global services for immersive environments.
Communications on demand
With Convene, you can enjoy all the benefits of face-to-face HD communications on demand, with easy operation. More of your people will feel confident using it, assuring raised levels of productivity and measurable ROI. Convene managed videoconferencing services provide:
VIRTUAL MEETING ROOMS
Our virtual meeting rooms allow you to meet colleagues 24/7 anywhere - without pre-booking
PC/LAPTOP & MOBILE VIDEO CLIENTS
Seamless visual communication to office or mobile/ home workers - collaborate whenever & wherever
RECORDING & STREAMING
Reach a wider audience with our recording and streaming services
NETWORK CONNECTIVITY
Let our network take the strain of running & managing HD videoconferencing or telepresence
BESPOKE TRAINING
You have made a major investment in
AV / IT and collaborative technology
You need your people to use it
efficiently and confidentially to
generate maximum return on
your investment
Industry surveys confirm that on
average, AV assets are being used
at only 30% of their capacity.
Training = ROI
As technology continues to advance, we believe that to increase efficient system usage and improve ROI, the solution lies in structured, on-going professional training. This will stimulate enthusiasm, motivate and instil confidence in your team, even for reluctant or occasional users.
Invest in training
It is considered prudent to invest the equivalent of 10% of your capital investment into training. That’s the best way to guarantee a happy, fulfilled workforce and to ensure all your technology assets are being used effectively.
To create your training package, our experienced professional trainers will:
Undertake a full training needs assessment Design training tailored to your needs Liaise with you to plan convenient sessions Deliver the training in-person or online Provide attendee feedback
Multiple Technologies
Expertly delivered training will demystify technology for all your staff, from new starters to board directors. Our courses will train users across multiple technologies and help to introduce and embed emerging new technologies, including:
Videoconferencing Digital signage systems Interactive & collaboration Room Booking Systems Wireless / BYOD AV System Control
Courses can cover any of the technologies above. We work in close partnership with the industry’s leading professional training provider NVEST, to tailor and deliver training courses nationwide - on-site or externally – to meet your specific requirements.
We understand the needs of AV/IT
users and build training programmes
to suit your business, your systems
and your people. Training is
normally completed within 10
days of the request.
Assisted online training
Users learn at their own pace, whenever they want, wherever they are, with our experienced trainers just a click away. Ideal for training staff in multiple locations.
In-person, on-site training
Focused in-person training delivered in half day or full day courses at any suitable location, guaranteed within five days of an installation.
Collaboration
Collaboration is a way of working, not a single technology. It integrates technologies with people and their working processes. Deployment requires a well thought-out strategy.
Digital Signage
It’s easy to forget that the power of digital signage lies in the content - not in the technology. Our training teaches organisations how to keep content fresh and relevant.
Interactive touch technology
We train users to engage directly with content and better absorb visual information in meeting and learning spaces. This gives users the confidence and competence to adopt interactive touch, regardless of the size and nature of the audience.
Room booking systems
Avoid frustrating searches for an unused meeting room and maximise the utilisation of your meeting spaces.
Unified Communications
The integration of voice, data and video has the power to bring significant benefits, but requires a major shift in working practices. Training will achieve this shift by driving usage and your organisation will reap the benefits.
Videoconferencing
Videoconferencing technology promises so much more than the opportunity to reduce travel costs and your ecological footprint. Communication and collaboration need never be restricted by geography. Comprehensive training and support will encourage positive attitudes, so that video meetings can be routinely embraced into the organisation’s culture.
The key to equipment reliability
in any AV system is regular
maintenance. SavilleCARE provides
regular professional servicing on-
site delivering a thorough record
of equipment performance whilst
providing essential maintenance
before problems occur.
Contracts can be tailored to cover an entire range of equipment at any UK or European location, irrespective of manufacturer or the number of repairs needed. This cover extends to products and systems not supplied by Saville, providing further convenience and flexibility in mixed asset locations.
Tailor your support
As one of the UK’s largest and most experienced AV integrators, we support a very wide range of equipment. Our nationwide pool of skills and resources means we are capable of maintaining current and legacy systems.
We offer response times as short as two hours; our onsite engineers are able to respond immediately, maximising the availability of your equipment. The service includes next-day loan equipment in the event of a breakdown and replacement parts (except projector lamps, LCD glass).
Preventative Maintenance
Our expert team will conduct an AV audit and offer advice as part of a range of support services tailored to meet to your needs. From a single auditorium ‘health check’ to full campus and boardroom support, we have the experience and resources to deliver total peace of mind, including advice on:
Software upgrades
Replacing projector lamps when the warning light shows - then resetting the lamp timer Storing equipment in dust-free ventilated cabinets Powering down of equipment when not in use
Asset Tagging
From projectors and display screens to videoconferencing equipment, the ability to identify, track and control assets is critical to your company’s bottom line.
Inventory and control systems help you manage your AV assets and allow you to make more informed decisions. This could include when to repair or replace items and help you track and prevent theft of your assets.
Contact us and get your quotation now…
Advise us of your entire AV inventory - or part of it - and we will prepare a comprehensive quotation to match your requirements.
SAVILLECARE CONTRACT
MAINTENANCE
Hammersmith Hospital: ad-hoc maintenance contract for over 20 consecutive years.
“Saville have been providing our maintenance care agreement for the last 16 years. They offer a fantastic service by engineers who are not only friendly and approachable, but they explain things in a way that’s easy to understand for us non-technical people. Everything from initial report call to completion goes seamlessly and we are very happy with the
service we receive and we look forward to many more years to come”
Tony Steedman, BA (Hons) - Conference Manager - W12 Conferences
No other company offers the
expertise, the experience or
the network coverage provided
by SavilleCARE.
Audio Visual systems that are off-line are frustrating and costly. SavilleCARE will help to actively prevent equipment failures and provide a speedy repair and support service should equipment failure occur.
All servicing and repairs are undertaken at our own specialist service centre by highly experienced and qualified bench engineers. We pride ourselves on delivering an efficient repair service with a three month guarantee.
Our repair process is to ISO9001:2000
accreditation. This is constantly monitored to ensure compliance whilst we actively seek to improve our service capability.
All repairs are undertaken in a controlled professional environment using only genuine manufacturers’ replacement parts.
A dedicated collection and delivery service is available to many parts of the UK.
After acceptance of a repair estimate we aim for a maximum 21 day turn-around (subject to spares availability).
SavilleCARE Loan Equipment
Should your own equipment require removal for repair under manufacturer’s warranty, our service includes provision of a loan replacement, avoiding disruption and downtime.
If necessary, we arrange collection of the faulty product and delivery and installation of an equivalent replacement. We will then arrange to deliver the repaired equipment, re-install and test your system.
This service is available for all equipment makes and models - in or out of warranty – to keep your AV facilities fully operational.
SAVILLECARE
REPAIR SERVICES
With complex audio visual technology
playing a key role every day, a
specialist Saville AV technician at
your disposal is guaranteed to
increase your ROI - and provide
reassuring peace of mind.
The efficient use of the latest AV and communication technology produces significant benefits for any organisation – from the professional presentation of key messages to excellent internal meetings and training. These all require faultless, high performing AV technology.
The more senior the participants, the more important this becomes.
Saville provides the option of on-site technicians, selected and approved by your own team, to suit your specific AV needs. They are able to bring up-to-the-minute knowledge and skills to your organisation, ostensibly as part of your own team. Our aim is simple - to improve quality standards whilst reducing operating costs.
Professional
A professionally trained Saville technician ensures that your AV assets remain fully optimised and operational, promoting increased user confidence, across your estate.
Identify Problems
Expert first line maintenance enables problems to be quickly identified and resolved. Where necessary, SavilleCARE replacement services provide added security.
Holiday & Sickness Cover
Cover for your own staff’s planned holidays and unplanned absence is included, providing a seamless operational service both on-site and off-site. We can also provide unlimited telephone and remote support should you require absence cover at short notice.
On-going Training
Saville on-site staff in your team benefit from our on-going product training programmes, ensuring that the latest information and technologies are available to you at all times. These regular training sessions also include valuable customer service engagement courses.
ON-SITE SUPPORT
The dynamic potential of digital
signage and IPTV networks has
transformed the way that
organisations communicate with
their visitors, customers and
employees.
In offices, shops, schools and public spaces, the instant impact of on-screen messages can be arresting, compelling and effective.
There is a vast range of technology available – from small, sales counter displays to large, daylight screens and multi-screen videowalls for dramatic indoor and outdoor messaging. These are supported by control and distribution systems from simple one-screen packages up to multi-site international networks.
What makes your audience take notice?
It’s the creative design skills applied to the content of your message. Making a new sports car look interesting is easy, but to grab
attention, abstract concepts, financial topics or health & safety information needs more innovation, ideas, colour and movement. Our technical team will provide advice and guidance – from the choice and siting of your displays to design input, scheduling advice and staff training - helping your messages achieve the maximum attention and return on investment. Saville is an accredited integrator and installer for the leading signage and IPTV system providers including AMX Inspired Signage, Cayin, INTEVI / idt, ONELAN, Samsung MagicInfo, Scala, Sedao and TriplePlay.
DIGITAL SIGNAGE, CREATIVE
& MEDIA SERVICES
Digital Signage - Content is King
Content has always been a critical issue for the digital signage sector, and one, all too often, that is ‘left to someone else’. Whether its budgetary concerns (bespoke content can be costly) or a lack of the right skills (photoshop/illustrator etc), too often digital signage content consists of existing content stock i.e. a recent print marketing campaign. When we think of how many messages we are bombarded with every day, it’s no wonder we are now adept at ignoring them. One way to avoid this is to create fresh, new content, and paying someone else to supply it for you is a sensible route to take.
Editorial Comment by Paul Milligan – InAVate Digital
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Why pay for a depreciating asset up
front rather than spreading the cost
over its useful life? Let us help you
structure the most effective
finance package for your funding
requirements.
Why leasing from Saville Audio Visual can work for you!
Finance offers an attractive alternative to paying cash. Flexible, cost effective and fully tailored to your requirements, asset finance allows you to spread the cost of your investment more fully over the useful life of your equipment or installation. Saville AV is delighted to introduce our fully independent finance partner, Bluestone Leasing. As award winning specialists in the technology industry and already supporting in excess of 12,000 customers like you, Bluestone Leasing has over 20 years experience in providing the right finance solution.
Bluestone Leasing are happy to fund projects from as little as £500 up to those in excess of £10 million in both the private and public sectors. With their expertise and huge funding panel, Bluestone Leasing are proud of their 90% acceptance rates. They are known for going the extra mile to make sure that you get the speedy decision you need with the whole process managed for you.
Public Sector Leasing
Where budget holders are under increasing pressure to maximise reduced funding, leasing can help to achieve this by spreading costs over the lifecycle of the investment. A number of options bespoke to public sector clients, such as deferring first payments in line with budget releases, are available through our lease partner, Bluestone Leasing.
Key Lease Finance Benefits
Consider these important facts before making your next investment decision:
Tax Benefits – leasing releases 100% tax relief (capital and interest)
Low costs – fixed term rates mean easy budgeting and forecasting
VAT – spread the VAT cost across instalments 360 Degree – consolidate all your projects into a single fund
To understand more fully the benefits lease finance has to offer and for more information on Bluestone Leasing, please visit their website.
www.bluestoneleasing.com
FINANCING
The Saville conference network is
a modern, innovative, creative
business, dedicated to delivering
professional audio visual support
and technologies on a global scale.
With a reputation for providing uncompromising customer care, our team of conference and live event specialists take a passionate approach to your event - whatever its scale and wherever it takes place. As an extension to your own event team, their experience and commitment guarantees a stress free result for you - and an event you can be proud of.
Innovative
Saville technical teams have an unrivalled level of experience in staging and producing events. From initial consultation to the planning and final delivery of your event, you’ll benefit from the experience, skills and dedication of our outstanding technical team. Always at the forefront of technology, we pride ourselves on bringing you the most innovative solutions for your event.
Creative
Continued investment in new technologies means our rental inventory is one of the biggest in the industry. You can be assured that your event will benefit from the most technologically advanced sound, lighting and visuals delivered with creative flair.
Professional
Saville technical teams are trained to high standards and qualified to work with specialist equipment. We take our commitments to health and safety very seriously. With numerous accreditations and our commitment to quality, you can be sure that your event will meet the most stringent requirements needed by many venues.
Digital Events
Saville provide an exclusive range of Digital Event Services including conference recording, streaming and webcasting facilities, and interactive voting systems. Saville IDEA is a bespoke platform utilising mobile devices such as the iPad, and designed to provide the highest levels of engagement for live delegate collaboration and feedback at conferences.
Concepts & Displays
Our specialist facility provides the perfect opportunity to realise your vision. Custom conference stage sets and exhibition stands are crafted by master carpenters working closely with experienced and creative designers. 3D visuals and ‘walk-through” video simulations created using industry leading CAD software allow you to immerse yourself in the event space before it actually happens, providing the perfect “proof-of-concept” experience.
CONFERENCE & LIVE
EVENT SERVICES
Customer Care, Quality & Innovation - nationwide
The unique Saville network brings
together all the skills, quality and
experience that make up the UK’s most
effective professional AV service. Our
regional centres, office and home
based consultants, installation teams
and service engineers provide world
class service - locally!
Founded originally in 1876,
the company can point to
well over a century of
financial stability and an
unrivalled reputation for
value and customer care.
For friendly, obligation-
free advice or
information,
contact your local
Saville team.
SAVILLE AUDIO VISUAL
The Saville Group Limited Tel: +44 (0)1904 782782
015 ISO 14001 Registered Environmental Management 015 ISO 9001 Registered Quality Management 015 OHSAS 18001 Registered
