Using a Strategy Map to Improve
Business Alignment
Rim El Kadi
Student Business Systems
utline
DSA and SBS overview
The delivery challenge
SBS strategy map
ivision of Student Administration (DSA)
Registrar
dent Business
Systems
Student
dministration
R
d
Student Information
Services
Academic
Standards and
Quality Office
Examination
Graduation and
Prizes
dent Finance
Student Business Systems (SBS)
• 1
st
, 2
nd
tier support for student systems related incidents and requests
Support
• For all student administration related processes
Business Analysis
• For all student system functions
Functional Analysis
• For Campus Solutions and other student administration related
systems
he challenge?
bunch of
otivated
udent
stems
ving
orkers
But….
rioritising clients’ priorities…
System
Patching
Government
Reporting
Compliance
raduation
report
New
academic
program
Compliance
System
Patching
Academic
rogress query
New
academic
program
Change to
Teaching
Periods
We needed to change ….
nsactional focus
clear priorities
lated resolution
-hoc resolution/
ase dates
me jobs never
ing to be prioritised
mited visibility for
nts on work
-Value add focus
-Clear priorities
-Resolution linked to
planned improvements
-Planned release dates
-Prioritising all jobs
-Clients engaged and
kept updated
eveloping an SBS Strategy Map
Why SBS?
Where we’d like to be in the near future?
How can we contribute to the University
goals?
Who are our clients?
How can we support their success in
delivering the University strategy?
Why Student Business Systems?
BS’ mission is to contribute to ANU’s mission of
cellence in research and education through the
novative and pertinent use of systems and
chnologies that support the value chain and
livery of high quality student administration
rvices.
What are we aiming for?
ur vision is to deliver reliable systems, fit
r purpose value adding functionality, and
fective and efficient services that empower
udents and enable staff.
We aim at harnessing the existing
apabilities of the University student
ystems and extend them where possible to
nhance the students’ experience and
enefits of Developing a Strategy Map
sual representation
of:
r Goals
r clients and how the strategy will serve them
causality between various strategy
cution elements
Dudley Insight HEIMS UAC Parking
ANU
Online
Excellence
in
Research
Education
National
Policy
Resource
Students
communication
Inspired
Student
‐ Empowerment
‐ Information that enables choice/action ‐ Simple and secure anywhere/anytime/any device access to services and resources
SF
‐ Accurate financial reconciliation ‐ Accurate fee distribution
DSRA
EGAP
‐ Accurate student financial records ‐ Simple and reliable coursework administration ‐ Simple and reliable HDR administration ‐ Simple and reliable coursework scholarship processing
STAR
‐ Accurate student financial records‐ Simple and reliable coursework administration
‐ Simple and reliable HDR administration
‐ Simple and reliable coursework scholarship processing ‐ Compliance support
Student
Life
Registrar
&
University
Exec
Global
Engagement
Alumni
‐ Engagement‐ Simple and secure anywhere/anytime/any device access to alumni records
Fees management
SBS
Va
lu
es
es
s
ow
ner
s
‐
B
u
si
ne
ss
alig
nm
en
t
‐
Pr
oa
ct
iv
e
fo
rw
a
rd
lo
ok
in
g
en
ga
ge
m
en
t
‐
Em
p
o
w
er
to
do
ra
th
er
th
a
n
do
‐
n
va
lu
e
add
‐
V
a
nilla
p
re
fe
rre
d
to
cus
tom
is
a
tio
n
‐
In
te
gr
a
te
d
se
rv
ic
es
and
us
er
exper
ience
ERMSOur Clients:
value proposition
ANU
Core
Strategic
Objectives
‐ Effective and Efficient compliance management ‐ Effective and Efficient Program management
ASQO
‐ Efficient and effective pre‐applicationmanagement
‐ Streamlined and transparent application process ‐ Streamlined and transparent assessment
‐ Streamlined and transparent outcome ‐ effective application response management
‐Improving conversion to enrolment
World
Class
Staff
(College Academics & Staff) ‐ Enabling platforms
‐ Productivity enhancing functionality ‐ Support in delivering the student experience
PS Campus Solutions
‐ Current version ‐ Leveraged functionality ‐ Reliability and
performance Digitary CS Web services Penelope Syllabus + Current & optimised functionality Programs & Courses Reliable platform
Effective
Organisation:
Services
High
Quality
Infrastructure:
Systems
Grades management Transcripts and Testamurs Registration & Enrolment Timetabling BI support Students & teachingCS Extracts & Uploads Studylink interface Exam scheduling system Intellidocs interface Student systems integration services
APIs, extracts & downloads Academic Program Research milestones Applications & Admission ‐ Domestic ‐ International
Student self‐services
Self‐enrolment, degree transfer, …
Alumni Student Records Graduation
processing Progression and Completion Thesis Examination Certified documents Scholarship Raiser's Edge Online Programs & Courses
Inform & attract
Exam Scheduling
Wattle interface SA functional
support
Queries & reports
Parking Interface Cardax interface HR Integration FN Integration Student record management Centerlink StudyLink
SIS
‐ Provide and facilitate student records related servicesBS Values
with
business
owners
‐
Business
alignment
‐
Proactive
forward
looking
engagement
‐
Empower
to
do
rather
than
do
‐
Focus
on
value
add
‐
BS Clients
ANU
Online
Inspired
Student
‐
Empowerment
‐
Information
that
enables
choice/action
‐
Simple
and
secure
anywhere/anytime/any
device
access
to
services
and
resources
SF
‐
Accurate
financial
reconciliation
‐
Accurate
fee
distribution
DSRA
EGAP
‐
Accurate
student
financial
records
‐
Simple
and
reliable
coursework
administration
‐
Simple
and
reliable
HDR
administration
‐
Simple
and
reliable
coursework
scholarship
processing
STAR
‐
Accurate
student
financial
records
‐
Simple
and
reliable
coursework
administration
‐
Simple
and
reliable
HDR
administration
‐
Simple
and
reliable
coursework
scholarship
processing
‐
Compliance
support
Student
Life
Registrar
&
University
Exec
Global
Engagement
Alumni
‐
Engagement
‐
Simple
and
secure
anywhere/anytime/any
device
access
to
alumni
record
s
on
‐
Effective
and
Efficient
compliance
management
‐
Effective
and
Efficient
Program
management
ASQO
‐
Efficient
and
effective
pre
‐
application
management
‐
Streamlined
and
transparent
application
process
‐
Streamlined
and
transparent
assessment
‐
Streamlined
and
transparent
outcome
‐
effective
application
response
management
‐
Improving conversion to enrolment
World
Class
Staff
(College
Academics
&
Staff)
‐
Enabling
platforms
‐
Productivity
enhancing
functionality
‐
Support
in
delivering
the
student
experience
SIS
‐
Provide
and
facilitate
student
records
related
services
Compliance
Productivity
S Services and Systems
Dudley
Insight
HEIMS UAC
Parking
Students
communication
Fees
management
ERMS
PS
Campus
Solutions
‐
Current
version
‐
Leveraged
functionality
‐
Reliability
and
performance
Digitary
CS
Web
services
Penelope
Syllabus
+
Current
&
optimised
functionality
Programs
&
Courses
Reliable
platform
n:
ty
re:
Grades
management
Transcripts
and
Testamurs
Registration
&
Enrolment
Timetabling
BI
support
Students
&
teaching
CS
Extracts
&
Uploads
Studylink
interface
Exam
scheduling
system
Intellidocs
interface
Student
systems
integration
services
APIs,
extracts
&
downloads
Academic
Program
Research
milestones
Applications
&
Admission
‐
Domestic
‐
International
Student
self
‐
services
Self
‐
enrolment,
degree
transfer,
…
Alumni
Student
Records
Graduation
processing
Progression
and
Completion
Thesis
Examination
Certified
documents
Scholarship
Raiser's
Edge
Online
Programs
&
Courses
Inform
&
attract
Exam
Scheduling
Wattle
interface
SA
functional
support
Queries
&
reports
Parking
Interface
Cardax
interface
HR
Integration
FN
Integration
Student
record
management
Centerlink
StudyLink
S Delivery Framework and Resources
Training
Knowledge
management
Service
desk
Management
‐
Quality
incident
and
service
request
management
Project
Management
Skills
Business
Analysis
Skills
Functional
CS
Knowledge
rce
Balanced
budget
Tapping
into
University
Development
Funding
where
possible
Leveraging
HEUG
network
where
possible
Enterprise
Architecture
Programs
of
Work
‐
Managed
delivery
k
Business
Alignment
‐
Customer
engagement
UICT
and
other
University
level
resources
Optimised
use
of
existing
resources
pping work back to the strategy
ne client one PoW
fining PoW items with the business
gotiating delivery dates
ntinuous Engagement
Planning
Delivering
Evaluating
xample: PoW STAR
Compliance
Productivity
Experience
Working hours
saved
Cost (in hours)
Negotiated
due date
tegy map and PoW sheets as
munication tool
pping the Student Administration ecosystem
culating clients’ priorities
cumenting cost and benefits
hlighting the dimensions that guide the strategy:
Compliance
Productivity
hieving better alignment of …
orities & timelines
stem functionalities to business requirements
rward planning for service and system
nefits for clients
earer and shared understanding of strategic
orities
ntinuous and inclusive engagement
laboration and partnership
enefits for the team
Cross functional learning
Delivery ownership & management
Visibility & improved business knowledge
Ability to proactively manage workload
enefits for delivery partners
Visibility of current and planned workload
Resource planning
enefits for management
Visibility of current and planned workload
Ability to modify/correct what the strategy map
and PoWs communicate
porting delivery with measurement
oductivity/efficiency gains
mpliance, experience and productivity
livery cost
ansactional job numbers, response and
solution times
W activity turnaround times and on-time
livery
he future?
lancing engagement and delivery resources
anaging resulting workload on delivery
rtners (ex: ES team)
ftware tool
hank you…
Questions?
Suggestions?